Generally, this is a pretty good platform to use. It is simple to learn, reasonably well organized, and no-nonsense. Additionally features could make this go from good software to something really excellent.

Allscripts has a tremendous capacity to store, and organize (reasonably well), a patient's various documents. For instance, there are tabs for notes, reports, hospital documents, etc. These tabs are very easy to use, and as long as the office staff is scanning things appropriately, it is pretty easy to find a patient's records and reports UNLESS the patient is complicated and there is simply a lot of documentation. In that case, it would be nice to have a quick way to change/adjust the titles of certain documents (i.e. instead of just including "MRI XX/XX/XXXX, letting someone write in PREOP MRI MM/DD/YYYY) so physicians and users could glance quickly into the chart and retrieve things easily. The notes feature is easy to use, and does not crash often, which is very helpful when you are busy seeing patients. The notes are also pretty clearly listed, which is helpful. The billing features are straightforward, and it is easy to generate a consult letter.

It would be helpful to be able to mark documents/results as important and to modify their titles. For instance, as a surgeon I would be thrilled if I could add PREOP MRI to a document name/title. For some reason, Allscripts outpatient does not always import lab results from its inpatient product, Sunrise (also made by Allscripts). Occasionally, it is much easier for me to view my patient's labs in Sunrise, necessitating having both programs open. Also, the layout for the lab results leaves something to be desired. It is time consuming and tedious to scroll through the documents, and there is no trend feature or easy dashboard to use. It would also be wonderful if I could easily import labs and results into my notes. Currently I have to go through everything manually.

I truly do like this program and it is a significant part of our practices day-to-day functions. When it goes down clinic is highly negatively impacted. I would absolutely recommend this program and paired with Allscripts PM. Both are EXTREMELY ESSENTIAL is helping our practice run efficiently.

can view schedule and check in/discharge patients, holds all patients records and notes, i like the layout of individual patient's charts, the fact that you can scan in documents including insurance cards/ID's and designate where to drop them

freezes frequently, organization of general layout could be better, more breakdown of ways to search for a patient chart, crashes OFTEN, LARGE ISSUE WITH ALLSCRIPTS PM CROSSING OVER TO ALLSCRIPTS CLOUD EHR!!

Easy to understand and learn. Many features available.

Scheduling and building templates is difficult

When they talk about EHRs making life difficult for physicians they had Allscripts in mind. What should be simple tasks are made difficult. I'm sure there are other systems out there that are worse but it is hard to imagine.

I like the ability to customize the software myself but it is not always intuitive as to how to do this.

The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it.

Allscripts was the first EHR I used, and it was definitely easy to learn how to use. The layout of each patients chart is easy to follow, as well as easy to sort through to find what you're looking for. I really like that you can follow tasks/messages for a specific patient, so you can keep on top of specific tasks that you're working on. You can also push tasks/messages out any length of time you would like, so it will reappear on your desktop when you specify, so you can follow up when needed.

Easy to follow tasks (messages) in each patient's chart I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc.

Unable to see a patient's insurance card through the chart

None....only a practice in debt......................................................................................................................

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

Slows work production significantly. STAY AWAY....you will be very unhappy with this product.

Ability to access at home. Otherwise, these is nothing to like about this product.

Everything. It constantly kicks you off, freezes, creates error messages, bounces back prescriptions and in some cases, kicks you off without the ability to access any records. Terrible customer service. If I had a dollar for every tickets we have placed with them over the past 7 years....I would be a millionaire!

If you spend weeks/months setting this up correctly before use, it is a decent EMR for primary care and some specialties.

Requires administrator AND PHYSICIANS to spend days/weeks if not months setting up system tables, protocols, and templates before system can be used appropriately. Limited usability with poor workflows for certain specialties that rely on body-site specific coding in ICD-10.

We have gotten used to it, however the only reason we continue to use it is because we have payed so much for it.

by the book (but not very user friendly because of it), MIPS portal is nice(though very buggy), FMH is helpful and there are new features we are looking forward to.

Crashes all the time. Expensive. Hard to use if you don't have an IT guy. Support is hit or miss.

easy to implement, administer, use and the ability to send prescriptions with th click of a button using this software thereby saving productive time

at times, it takes multiple clicks to reach the end goal we are trying to accomplish and also at times historical notes really become hard to sarch

Overall Allscripts Eprescribe or Veradigm has done just what we need it to do, minus that ability to have all the same features on the mobile app. It is fairly easy to learn how to use and train staff on.

When our doctor set up his private practice 13 years ago, I shopped around to find an electronic prescribing program that would best suit his needs. The doctor is a psychiatrist and does not need a lot of the extra features found in some EHR's. Allscripts can be used as a stand alone prescribing tool. It does not integrate with our practice management software unfortunately (We use MyClientsPlus) but it works great for what we need it for. It can also be used on a mobile device if needed.

We do not particularly like the Allscripts Eprescribe (Now Veradigm) mobile app. Most of the time, the doctor ends up using a browser on his phone and logging into the program that way instead of using the app because the app won't allow him to see the medication history like the desktop application does. The doctor feels like the Veradigm app is pretty much useless and wishes that they would update it to be more like the desktop app.

where to start: just Horrible and just got worse over years since 2010. Just to know still on 11/26/19; we have to log in the system at least 10 times daily since 11/05/19 because they did a certain update; system kept freezing and impeding our workflow and nobody cares even with the senior analyst involvement. Cannot believe that we pay that much money for something that keeps failing us. Bills are not itemized and always contains abbreviated items costing thousands of dollars; kept charging for providers that left the practice due to 3 years contracts despite notices; apparently, they do not get any notice because their staff kept changing. Customer support representative only available when they want to sell something. Did not deliver what their promised despite the hefty bills we paid. Could not qualify even for 1st stage MUR because they did not set up the patient portal right. Had folders inside folders like smoking and tobacco use that do not capture data for reporting. I can spend days writing all the failures and mishappenings with Allscripts

I got used to just paste my own templates

Horrible customer support. They had an update on their system on 11/05/19 and system keep failing since then.

Terrible customer service with lip service only. Every time they come into the hospital and review your complaints and requests, they act like they are concerned and write up all your issues. Later, they won't respond for a while and then after months another person comes in asking the same questions and gets informed of same issues. Then they go and the cycle repeats itself. Minor changes are made but main issues are left alone for months and years until the "software update" is done when most of what they revised to your liking is again waved. It works very poorly with Dragon dictation. Warnings that comes up with medication orders are faulty and ridiculous and it took them 5 years to finally remove some. Zofran 4 mg iv Q6 PRN is considered over the limit dosing by Allscripts and gets a warning. DO NOT buy this program specially if you have to deal with [SENSITIVE CONTENT] in Southern California, a snake oil salesman.

Lowe price than epics and others at first, but you pay dearly later on!

NOT very flexible and modifiable as advertised before the sales.

we hoped for a better patient portal but it is not working the way it needs to.

when its off- they system has some great ideas but in practicality its horrible. once your trained on the product (they give you a 1000 plus page printout of useless stuff) you still have to call and ask how to use certain aspects. i am a software trainer and have issues with this product

everything is an addition charge- you will need to pay for each service by it self- so after your pay the massive amount, then you realize its not everything you need- you come to fidn out they charge you more for additional services. while i get this sounds normal- it would if your not paying 3000 plus a provider... yes thats per provider.. thats not the start up one time cost... FYI

Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.

It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

Not happy

Nothing it has been about 5 years since we use them I don't remember.

Nothing it has been 5 years since we used them so I don't remember.

Major headaches and a ton of ridiculous bills for no service.

Constant "upgrades" that didn't do anything to improve productivity, only made it more difficult to complete my daily work. Customer support was terrible. Biggest drawback, now in hindsight, is how incredibly expensive it is. We started with them early when there weren't many options. I'd keep hearing from other docs how much they were paying for their EMR's and be thinking "no way, they must not have what we've got". Turns out, I was the one being had. I now spend less than half of what Allscripts charged me, and get office management and billing support as well. I have trouble understanding how they are still in business with their model.

I was able to get referrals and orders sent to other facilities a lot quicker and easier.

The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.

There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.