--- title: "Amazing Charts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Amazing Charts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amazing Charts is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/amazing-charts-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Amazing Charts](https://www.softwareadvice.com/medical/amazing-charts-profile/) / Amazing Charts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/amazing-charts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/amazing-charts-profile/alternatives/) # Amazing Charts User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 99 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.2/5 - Value for money: 3.7/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 27 reviews (27%) - 4 stars: 36 reviews (36%) - 3 stars: 17 reviews (17%) - 2 stars: 11 reviews (11%) - 1 star: 8 reviews (8%) ### Most mentioned pros - When the EHR was produced many years ago it was simple, fast, and would run on any computer no matter how basic. ### Most mentioned cons - They also continue to charge you for unnecessary connections but you are forced to do so if you have more than 1 or 2 people trying to access my contract at the same time. - They keep giving false promises , its will speed up - Basic features do not work, like printing a patient's medical records for a subpoena. Or your diagnosis codes showing up on your orders, or posting/attaching to your chart automatically. ## Amazing Charts customer reviews Showing reviews 1-25 of 99 (page 1). ### the Best of a problematic group of products - Overall rating: 4/5 - Reviewer: Tamara S. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have used amazing charts for ~ 5 years - it is the easiest most user friendly of the programs I have used #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simplicity less clicking- also you can use the simple basic format or get fancier if you want #### Cons as upgrades happen there is more and more clicking required --- ### Affordable, reliable, easy to use EHR - Overall rating: 5/5 - Reviewer: David Y. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience is Amazing! No pun intended. It is affordable and runs great. I have installed it at two offices already. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cost. Simplicity. Easy to train new employees on it. Ability to run it off of a local server. Chart flow is smooth. #### Cons Nothing Negative to say about the software. But the gaurdian angel support has lost its touch since being bought out. We don't need the support unless issue with licences occur,but the support lacks. #### Reasons for choosing Amazing Charts Cost. Reliability. Local server based. Simplicity. #### Reasons for switching to Amazing Charts Cost and ability to run on local server. Not cloud based. --- ### Cheap, Broken, No Customer Service, Will nickle and dime, Get everything in writing - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered If I could go back, would never sign up with them. Will be leaving soon.Basic features do not work, like printing a patient's medical records for a subpoena. Or your diagnosis codes showing up on your orders, or posting/attaching to your chart automatically. Very basic stuff. They will also negotiate a price for something and then later claim that it was temporary and begin charging you more. If you complain, and show them your contract, a sales person will tell you, "that's just how it is", "things change" , and suddenly (less than 2 days) if you don't sign and pay what you are disputing, they will cut off your e-prescribing for your practice. A sales person btw. Not a manger or someone in accounting. Someone likely making commission. Shady dishonest stuff. The software updates to fix major bugs, but it hasn't gained the functionality it claims it has. Many buttons and options just don't work at all, or don't work correctly. ICD10 codes are wrong and have incorrect descriptions with no way of knowing unless you check somewhere else yourself or have the correct ones memorized. When you're getting specific, that's not really possible. There is no way to edit or delete them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It is a simple program, simple charting, which if it actually worked correctly with advertised functionality could be very decent. Compared to other EHRs they are initially very affordable. #### Cons Top three outline would be: -Software not only lacks real development and improvement, it is fundamentally broken in some areas and missing advertised functionality. It is deceptive.-Live customer service is practically nonexistent. A chat queue with a handful of people with varying levels of expertise is is the best you can hope for. Typical answer is "We are aware. No timeline on when or if that's even going to be repaired. It is low priority. Try to ignore it or find a work around."- They do not honor your negotiated contracts. A sales person will "audit" you and add charges they say you should have paid, with rules they seemingly added later or never even discussed. #### Reasons for choosing Amazing Charts Price and seemed like a simple solution. --- ### Solid EHR - Overall rating: 4/5 - Reviewer: alisa p. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I am the system administrator for a mid-sized medical practice that uses this software. I was with the practice when it migrated to Amazing Charts -- around 10 years ago. I find that it generally functions well. It doesn't quickly integrate every possible new feature, but the features it has are solid. The practice keeps pushing to switch to a cloud-based EMR (and they did so for six months, then switched back) -- but onsite server EMRs are superior when the internet goes down or is slow. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It gets the job done, it is pretty easy for users to use, tech support is generally knowledgeable. It is easy to install. There is high-quality tech support available on the weekend for emergency issues (I have had to use this service a couple of times over the past decade.) #### Cons As the company has been bought out, the customer support is not as responsive as it used to be. It is nearly impossible to reach them via phone, and chat is only available first thing in the morning. However, they usually call back pretty quickly, and tech support always speaks and understands good English! I dislike that the billing portion of the software is only cloud-based, and that it uses Java. The built in back up program makes a once a day complete backup -- but it doesn't cull old backups, and periodically I have to access it and delete old backups manually to free up space. New server installations require a generated key, requiring a call to tech support, which can be very inconvenient if server hardware fails. (This happened to me.) --- ### Customer service down the toilet in spite $1600/year annual support fees. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Amazing charts is intuitive and most things are found on the main screen. #### Cons If you DO need help, forget about it. Live Chat is completely unmanned. Email support ticket opens automatically and nobody gets back to you. (I've been waiting 3 weeks now). Also, due to their own problems failures, they require urgent upgrades. They're nearly impossible to schedule, you have to pay hundreds of extra dollars and the upgrade invariably introduces new problems. --- ### Worst EHR ever - Overall rating: 1/5 - Reviewer: Junk H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered This is a very poorly designed system which I would call zombie software since many people are forced to stay on it due to the very high cost and fraction of changing to another system. I have since moved over to a female which is much better supported, they do take a percentage of collections but compared to the nightmare of using amazing charts which almost take my practice I cannot say enough negative things about it. I cannot say the people but did try to help be transition, the IT department for courteous but I would never which this experience on anyone could shut down your practice #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I had a previous physicians practice records that was really the only reason since is a very basic system. #### Cons The cloud-based system is really complete joke, placed on a very anxious database and essentially useless forcing me to change. They also continue to charge you for unnecessary connections but you are forced to do so if you have more than 1 or 2 people trying to access my contract at the same time. #### Reasons for choosing Amazing Charts I was forced to use it my first year as I took over a practice-- but would never wish this on anyone. Transferring records to the new one had to be one pdf at a time-- what a night mare and it cost me thousands of dollars. I have since pulled the plug #### Reasons for switching to Amazing Charts I had too, my medications lists were getting deleted, and the "cloud based" program data base was so slow and routinely froze up. I wish I switched sooner, and just did an inhouse"server" --- ### 13 year USER - Very Discouraged - Overall rating: 3/5 - Reviewer: Deborah A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered I have been using Amazing Charts since 2007. User-friendly, easy to navigate and operate. Horrible customer service availability. If you have a problem with an upgrade - you are charged again for support training. Why is that not part of the support we pay for? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Fairly user friendly. Like the chart layout. #### Cons Cost has become an issue for a small practice. We pay (1) for the certificate, (2) for the customer service, (3) for patients portal, (4) for narcotics e- prescriptions. We pay annually per provider whether they work 1 day a month or 30 days a month, for service, support, and upgrades. Now they are tagging on taxes for these services. Nine times out of ten we can not reach support (worse since Pri-Med took over) and usually have to leave a message, it takes several days to receive a response and if the caller is not available, support leaves a message with no direct call back line and so when calling back, we start the process again. Customer support is slow and not adequate for people who do not have in house IT support. WHY should support be MANDATORY??? In messaging if you switch screens you lose what was typed why can't the message stay intact until you are finished sending. System frequently freezes when in a chart causing you to need to reboot. #### Reasons for choosing Amazing Charts Ease of use. Cost at that time. #### Vendor response Deborah, thanks for choosing AC EHR for the past 14 years. We apologize for the issues you experienced. We work hard to offer an affordable EHR, but occasional price increases are needed to further invest in development to enhance the product. Replied January 2021 --- ### It is a very nice program that compacts all information in a chart very easily. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ease of scheduling appointments - and it saves time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to color code appointments types for scheduling. The verification of appointments is wonderful, also. #### Cons The messages portion. It would be nice if you could switch screens and have the message stay intact until you are finished sending. --- ### Amazing Charts Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a great product that I would recommend. EHRs are going to be expensive, no matter where you purchase it from. This is a solid product, solid investment. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Amazing Charts is very easy to use. It seems like a perfect transition for those who are still using paper records, to using electronic records. I have used it mostly to document patient visits and medical record review and it has consistently been very user friendly. #### Cons Sometimes, all of the information on one screen can be overwhelming. It helps to have 2 monitors to spread out the information. --- ### Electronic Health Record for All Solutions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience once software is learned. It can be tailored to any practice but each practice uses it differently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simplicity is key and speed. Fast EHR that allows great functionality and efficiency within practice. #### Cons Templates were not quite as functional as I had hoped. Flow is a bit tricky to learn at first. --- ### The steps required for messaging and forwarding charts is very un-amazing. - Overall rating: 3/5 - Reviewer: Jacqueline P. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I learned that price is not the best way to pick an EMR #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The best part of Amazing Charts is the name, and the little stick figure and its daily message when you are opening the program every morning. #### Cons When you are sending another team member a message on a patient, if for any reason you do not send it because you are interrupted, the entire message disappears and you have to restart it. Our office brought this up at the last convention here in Chicago, and nothing has been done to address or improve this feature, despite the numerous complaints from all the attendees of the conference. --- ### Amazing charts reviewed. Longtime user. - Overall rating: 3.5/5 - Reviewer: David A. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Low-cost. Helped us achieve meaningful use payments. #### Cons Charge the same for part-time practitioners versus full-time. Most charge less for part time. Major software glitch several years ago which vendor refused to fix. We were able to get this problem corrected free of charge from computer experts working under a grant in the state of Hawaii. It took them about 100 hours to recapture the data which was lost. #### Vendor response Hi David, Thank you for the feedback! Although other EHR vendors might have different pricing for part-time clinicians, we’re happy to offer pricing that is much more affordable across the board. Additionally, we’re sorry to hear to about the issue you experienced several years ago. We want to assure you that we’ve since made significant improvements to our Quality Assurance processes and as a standard policy all priority defects are resolved in the next release. Finally, we’re happy to hear you successfully attested for Meaningful Use and think your recommendation to complete a fake patient visit prior to purchasing is a great one -- we agree and offer a free trial so clinicians can do this. Thanks again for the feedback and we appreciate your understanding as we strive to deliver excellent service and support to you! Replied August 2016 --- ### Have used Amazing Charts for 7 years in my solo practice. Am now on the cloud which is a much easier format than office based server. - Overall rating: 4/5 - Reviewer: Jane P. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I dont use this for billing or scheduling , because I am in a collaborative group , sharing front desk services. This would make my experience much better. The product support is great, but on the east coast, I am on the west, so no evening support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple, best for a small practice, just very intuitive. I like the referral module, the communication options. I tried another slick EMR and was dismayed to see that 'confidential ' PMI, is in a frame on the opening page, this allows all staff to see it. AC puts it behind a file tag. Also like the reminder feature, #### Cons I dont like the graphic format/ font is UGLY, needs an update. Would prefer an integrated fax, not UPDOX. --- ### Overall good experience with a beginning EHR - Overall rating: 4/5 - Reviewer: George C. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered We would still be using it if we had not been accepted to do CPC+ which required up to date reporting that AC didn't have right now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has been very easy to use for me and all my staff. The ability to get in and out of scheduling to clinical was very helpful. The easy ability to do the plan for the patient was also good to me. #### Cons Not being able to talk to someone when you need to, without leaving a message and waiting. For government reporting, so as good as I would like. --- ### Too slow by far - Overall rating: 3/5 - Reviewer: valerie p. - Industry: Alternative Medicine - Product usage: Used unspecified for more than 2 years - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4/5 - Functionality: 2.5/5 #### Pros The customer service was great, especially wrt meaningful use attestation. The prescription function did work. Though, like everything with this system in our office, it was slow. #### Cons Possibly having to do with the size of the database, this was a very slow system. EMRs are rendered practically useless and more of a liability in clinical practice when they are slow. #### Vendor response Hi Valerie, We’re sorry to hear you were experiencing slowness. Our latest version includes dozens of improvements, including much faster performance for things you do multiple times a day to help resolve this. We appreciate your feedback and have passed it along to our product manager. Replied April 2016 --- ### I'm not very tech savvy but this software is easy to use ! - Overall rating: 3/5 - Reviewer: Charmayne P. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Extremely user-friendly with a helpful customer support team. Lots of tutorials inside the software. The best dental software I have used. #### Cons Reports are hard to read. Some of the features can use an upgrade.Easy to use but a little too simplistic in the look and format --- ### Tech support especially by chat is patient professional and i swear can fix anything. Not that there has been much to fix - Overall rating: 5/5 - Reviewer: Heleen R. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Also easy to teach staff how to billstraight to Office Ally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy intuitive out of the box use and with slight effort customizable.Easyto teach staff how to use. #### Cons Hard to back up, in my office set up back up occasionally overflowed and had to be redone.probably easier ifyou get AC's own back up. --- ### Love it but the slow connection/disconnect bug me - Overall rating: 4/5 - Reviewer: HAI V. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very easy to use, comfortable format, and fairly price compare to other EHR systems. The staffs love it due to simple format and use. #### Cons It takes for a while for loading at the beginning of the day. The slow loading and disconnecting bug me everyday. --- ### DJC review of Amazing charts - Overall rating: 4/5 - Reviewer: Douglas C. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing charts is a good, solid workhorse for a family practice, and it is affordable. This is not a Candilac, but it is pretty reliable like a Ford pickup. When it has crashed, which it has, although not often, our entire office has come to a halt. Since we switched to the on-line version, we haven't had a crash, but internet problems have made life difficult at times. There are annoying pauses with the on-line version, but they are less than what our server was doing before the switch. In both cases, much of the slowdown has been related to the software having to comply with government regulations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Relatively easy to learn how to use. #### Cons It uses some templates, but using a macro to insert common sentences is difficult. #### Vendor response Hi Dr. Campbell, We’re glad to hear you’ve seen improved stability. We’re aware of the pauses you described above and apologize for inconvenience – we’re working diligently with our hosting partners to resolve this. Thank you for the feedback and we appreciate your understanding as we strive to deliver excellent service to you! Replied November 2016 --- ### PA-C in BWC Pain Mgt - Overall rating: 4/5 - Reviewer: Thomas R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it is one of the better EMR's out their. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The whole note is before the provider to read This really is handy to have because I really dont need to dig through a lot of tabs. #### Cons The costs seem to be a lot for upgrades. My boss didn't upgrade until it was absolutely needed. The upgrade really made the prescription process slower. --- ### Took some time to learn the system, but great once established! - Overall rating: 4/5 - Reviewer: Mallory G. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would definitely recommend this program! Just be prepared for the transition process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very functional - worked great for my small group of clinicians. I imagine the transition to paperless charts would have likely been hard regardless of the program, but amazingcharts made it easy. #### Cons Learning curb was challenging for some employees, but once everyone learned the system, employees reported that it was easier. --- ### a solo psychiatrist - Overall rating: 4/5 - Reviewer: Lisa H. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is my second EHR and is more comprehensive and yet simpler to use than the system I previously used. Since I practice an integrated style of psychiatry I appreciate having access to a full range of medical diagnostic codes. I have not tried to utilize its meaning full use an other capabilities and am using this for comprehensive legible records rather than to meet MU. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros very straight forward, affordable the process of uploading document is much better than an earlier system used It organizes my notes in a format very comfortable for my practice style #### Cons Getting technical assistance is frustrating as live support is never available and the call back process the next day always seems to go to voice mail. The print size is very small and not adjustable --- ### User review - Overall rating: 3/5 - Reviewer: Jody K. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User-friendly, easy to navigate and operate. The most challenging part is when upgrades are done that changes how a function should be done in order to capture meaningful use successfully. We don't know there is a change until we discover we're not meeting our goals then we're behind trying to catch up. Other than that it's a pretty good program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros User-friendly. Support staff is friendly. #### Cons System slowness, too many steps to ensure system calculates meaningful use target measures correctly. Does not have very good support when upgrades are done when it comes to a user knowledge (need to know) perspective to ensure quality measures are compliant. They now charge for training with a trainer on top of the annual support fee. --- ### Have used 4 EMRs now - Overall rating: 5/5 - Reviewer: Kathy A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Benefits of easy access from remote. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy access to info you need. Cloud based #### Cons not interactive with bigger EMR like Epic --- ### Worst Software I have ever used or been exposed to... - Overall rating: 1/5 - Reviewer: Marcia E. - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Don't even consider using the billing portion, doesn't link to the charting portion. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Bad support, don't call in the off hours, they have to go home, the are located in Rhode Island, so will schedule calls according to their time. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/amazing-charts-profile/reviews/?page=2) --- Amazing Charts Reviews, Pros and Cons - 2026 Software Advice