AdvancedMD Billing Services vs Carestream Dental
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
3 / 5
Value for Money
3.9 / 5
2.6 / 5
Customer Support
4.1 / 5
2.8 / 5
Functionality
3.9 / 5
2.9 / 5
Last Review Written
February 2, 2024
January 17, 2024
Pros/Cons
Pros
- AdvancedMD has been a pleasure to work with, from the user friendly system to the great staff helping. It is a quick way to bill daily, and get your return cash/checks back in a timely manner.
- The support team have always been courteous and professional. I am happy that AdvancedMD was chosen and it has proven to be a wonderful system for both practice management and EHR.
- It was a good product, easy to use and I wish we would have had a chance to use it for more than just PM/billing. Several colleagues have in their offices and like it.
Cons
- Some of the errors the claim checker finds do not seem tailored to ophthalmology (my field). Not a very intuitive interface and lots of features are hard to find.
- Occasionally we will get a decent support person but overall this isn't really a very functional EHR and it does NOT work for Mac users no matter what their advertising says.
- As we try to transition to a more paperless and integrated future there are some missing features.
Pros
- On top of all of the capabilities of this software and the awesome interface, Carestream also has additional devices that are a must have for the software that can make your practice so much better.
- The ease of use and the fact that their technical support team is hands down, one of the best, if not the best help I've had. Very patient with me or any other team member that has to call them.
- Cs Softdent has been a great, friendly experience in more ways than one. I got the opportunity to join the Carestream family in Texas at the Natural summit in 2019.
Cons
- Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent.
- Softdent has horrible error checking, uses a weird proprietary database back end that does not work at all.
- The lack of included features makes CS SoftDent inferior to other dental software that I have experience with.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
