About American Well

American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features include a customizable telehealth application, doctor scheduling, multiway video, real-time patient data, mobile messaging, medical-history access, patient records and patient self-scheduling.

Other features include pre-visit review, post-review wrap up, a virtual waiting room and photo viewing. The Ask-Me module allows patients to connect with doctors without an appointment. Patients can file for reimbursements and handle medical claims.

Android and iOS mobile applications are offered. A virtual kiosk can be installed in a workplace, retail outlet or a community center which allows patients to receive a face-to-face consultations. The...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

3 Reviews of American Well

Overall rating

3.33 / 5 stars

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March 2020

Mar from Gmr wellness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2020

Very easy to use

Great experience overall, no issues with connectivity

Pros

I like that it’s easy to set up on my home computer and remotely call into another location. Very user friendly.

Cons

I wish I could use it more/sooner! It allows me to easily connect with patients and families when needed.

April 2020

Pouria from Northwell Health

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2020

Great product

Pros

Simple interface, built-in translation.

Cons

Connection often fails when using endpoints,

April 2020

DANILYNn from Northwell

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

4.0

April 2020

Telepsych

DIfficulty with connection 50% of the time

Pros

Ability to connect in a variety of facets

Cons

Poor sound quality at times or no sound at all