American Well

RATING:

3.8

(4)
Overview

About American Well

American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features include a customizable telehealth application, doctor scheduling, multiway video, real-time patient data, mobile messaging, medical-history access, patient records and patient self-scheduling. Other features include pre-visit review, post-review wrap up, a virtual waiting room and photo viewing. The Ask-Me module allows patients to connect with doctors without an appointment. Patients can file for reimbursements and handle medical claims. Android and iOS mobile applications are offered. A virtual kiosk can be installed in a workplace, retail outlet or a community center which allows patients to receive a face-to-face consultations. The software...

American Well Pricing

Please contact Amwell directly for pricing information.

Free trial: 

Not Available

Free version: 

Not Available

Scheduling

American Well Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for American Well

4 Reviews

Brother Bernard

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Like this Platform the most of the four that I use

The best of any platform I use. Good support.

PROS

Ease of use; easy access to phone support

CONS

MInor but you need to input name of pt and DOB and go through several windows to create a next appt.

Mar

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2020

Very easy to use

Great experience overall, no issues with connectivity

PROS

I like that it’s easy to set up on my home computer and remotely call into another location. Very user friendly.

CONS

I wish I could use it more/sooner! It allows me to easily connect with patients and families when needed.

DANILYNn

Hospital & Health Care, 10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

4

Reviewed April 2020

Telepsych

DIfficulty with connection 50% of the time

PROS

Ability to connect in a variety of facets

CONS

Poor sound quality at times or no sound at all

Pouria

Mental Health Care, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2020

Great product

PROS

Simple interface, built-in translation.

CONS

Connection often fails when using endpoints,