# American Well Software Reviews, Demo & Pricing - 2026 > Review of American Well Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/american-well-profile/reviews --- [Home](https://www.softwareadvice.com/) / [Telemedicine Software](https://www.softwareadvice.com/telemedicine/) / American Well Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # American Well 2026: Benefits, Features & Pricing Wondering if American Well is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview American Well 3.8 [(4)](https://www.softwareadvice.com/medical/american-well-profile/#reviews) Pricing Pricing available upon request ### About American Well American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features include a customizable telehealth application, doctor scheduling, multiway video, real-time patient data, mobile messaging, medical-history access, patient records and patient self-scheduling. Other features include pre-visit review, post-review wrap up, a virtual waiting room and photo viewing. The Ask-Me module allows patients to connect with doctors without an appointment. Patients can file for reimbursements and handle medical claims. Android and iOS mobile applications are offered. A virtual kiosk can be installed in a workplace, retail outlet or a community center which allows patients to receive a face-to-face consultations. The software also offers integration with electronic medical record (EMR) software, Surescripts, Apple Health, Google Maps and more. Support is offered via email and over a phone. Other support options include FAQs, online care groups and an online resource center. Wondering if American Well is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. ## American Well User Interface ## Popular American Well Alternatives Main Product American Well 3.8 [(4)](https://www.softwareadvice.com/medical/american-well-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 5.0Value for money - 5.0Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(911)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [Cliniko](https://www.softwareadvice.com/medical/cliniko-profile/) 4.7 [(23)](https://www.softwareadvice.com/medical/cliniko-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.55Value for money - 4.71Customer support - 4.48Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [NextGen Office](https://www.softwareadvice.com/medical/nextgen-profile/) 4.0 [(1283)](https://www.softwareadvice.com/medical/nextgen-profile/reviews/) Ratings Breakdown - 3.91Ease of use - 3.73Value for money - 4.03Customer support - 3.92Functionality Pricing Available upon request Get Price Alternative Product [NueMD](https://www.softwareadvice.com/medical/nuesoft-nuemd-complete-profile/) 4.4 [(448)](https://www.softwareadvice.com/medical/nuesoft-nuemd-complete-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 3.86Value for money - 4.27Customer support - 4.22Functionality Pricing Starting at $149.00 per month Get Price Alternative Product [75health](https://www.softwareadvice.com/medical/75health-profile/) 4.4 [(78)](https://www.softwareadvice.com/medical/75health-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.41Value for money - 4.28Customer support - 4.18Functionality Pricing Starting at $19.00 per month Get Price ## American Well Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## American Well Features - Popular features found in Telemedicine Appointment Management Billing & Invoicing Charting Confirmations/Reminders E-Prescribing HIPAA Compliant Multi-Provider Practice Online Forms Payment Processing Practice Management Self Service Portal Video Conferencing - More features of American Well Appointment Scheduling EDI EMR/EHR For Family Medicine For Obstetrics & Gynecology For Psychiatrists Medication Management One-to-One Messaging Patient Scheduling Scheduling Telemedicine Virtual Waiting Room ## American Well User Reviews Overall Rating 3.8 Ratings Breakdown 5 50% 4 0% 3 25% 2 25% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 5.0 Customer support 5.0 Functionality 4.5 Have you used American Well and would like to share your experience with others? BS Brother Bernard S. Verified reviewer Mental Health Care Self-Employed Used daily for more than 2 years Review source Reviewed October 2022 Like this Platform the most of the four that I use 5 The best of any platform I use. Good support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use; easy access to phone support Cons: MInor but you need to input name of pt and DOB and go through several windows to create a next appt. Read More MT Mar T. Verified reviewer Health, Wellness and Fitness 2-10 employees Used weekly for less than 12 months Review source Reviewed March 2020 Very easy to use 5 Great experience overall, no issues with connectivity Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like that it’s easy to set up on my home computer and remotely call into another location. Very user friendly. Cons: I wish I could use it more/sooner! It allows me to easily connect with patients and families when needed. Read More DD DANILYNn D. Verified reviewer Hospital & Health Care 10000+ employees Used weekly for less than 6 months Review source Reviewed April 2020 Telepsych 3 DIfficulty with connection 50% of the time Ratings Breakdown 2 Ease of use 4 Functionality Pros: Ability to connect in a variety of facets Cons: Poor sound quality at times or no sound at all Read More PF Pouria F. Verified reviewer Mental Health Care 51-200 employees Used weekly for less than 6 months Review source Reviewed April 2020 Great product 2 Ratings Breakdown 4 Ease of use 4 Functionality Pros: Simple interface, built-in translation. Cons: Connection often fails when using endpoints, Read More Showing 1 - 4 of 4 Reviews ## Other Top Recommended Telemedicine Software [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **6** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **2** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **2** times [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) **4.4** (367) Recently recommended **2** times Stuck Between Options? Our experts can help you compare American Well with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice