What are Benchmark PM users saying about the software?

Best Customer Support

Our overall experience with benchmark has been very positive.

Pros

Our company has been with Benchmark since we opened our practice. They have always provided us with the best customer support. We are a small practice , so I can't speak to the EMR system because we just don't use it. I like that they have the ability to create customized reports. I like the ease of use when posting patient services and payments as well as insurance payments. I also appreciate the ability to easily edit a charge or payment.

Cons

Some of the reports give you information you don't need.

Okay You are the Best

Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team ([SENSITIVE CONTENT HIDDEN]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.

Pros

The features I like best are the following: 1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid. 2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions. 3. Open remit- payments done in a few hours compared to days. 4. You can bill secondary insurances so easily 5. Clean claims- before going to clearing house- you easily can see if there is a problem 6. Invoicing simple and easy

Cons

Outstanding accounting platform for medical- it will be perfect once we figure out payment integration.

User for over a year and complete disappointment

DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service. Training on the system is sub-standard. Currently switching to a new EMR.

Cons

Every question asked is answered with that costs money as the first statement. Very click heavy.

Best out there by far

I absolutely love the idea that if I need anything [SENSITIVE CONTENT] is easy to reach and is always helpful. We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above.

Pros

Easy to use! Everything is easy to find and easily managed.

Cons

Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs)

Physicians Perspective

Now we are comfortable in this marriage.

Pros

I like the face-sheet. All pertinent information is on one page!

Cons

Transition was difficult because the trainer (applications person) was not a health care worker. Ideally, an office nurse or even a physician should have been recruited to work with the new customer. If I were to train another physician, on this software now that I have used it for 7 years, I could get them up and running in 2 days.

BILLING APPLICATIONS REVIEW

BEST THING IS THE STAFF AT BENCHMARK WHO ARE ALWAYS VERY WILLING TO HELP WITH AN ISSUE

Pros

BEING ABLE TO ADD TO ICD-10 CODES AND CPT CODES IS QUICK AND EASY. DOWNLOADS FROM INSURANCE COMPANY PAYMENTS AND TRACKING PAYMENTS

Cons

THERE ARE TIMES THE SITE IS VERY SLOW BUT THAT COULD BE DUE TO INTERNET SERVICES IN THE AREA

Easy to use

Pleasant and easy to work with

Pros

Support management and easy to learn and set up

Cons

With the upgrades, sometimes features you use may be changed, but the staff is quick to add them back if you use them

Long Time User

Benchmark has been with us for more than 15 years. The customer service is incomparable.

Pros

The software is easy to navigate and helps to streamline my daily workload.

Cons

Sometimes I cannot find the report that I need to create.

Excellent system

Pros

Product is easy to use. Integrated well with our processes.

Cons

Would like to see additional payment posting options added.

Simplicity, Easy to use, Customizable, Excellent Support Team

Customer Service is very supportive.

Pros

The clearinghouse functionalities are built into the system. This makes it super easy to track claims report in real time.

Cons

Could use a task management module built in

Antworks Practice Management Software

Pros

It is easy to use and easy to teach new users. Works well for almost everything we do in our practice!

Cons

Support doesn't always get back right away and closes at 3pm MST. This creates an issue if you need something now or have a system outage. Also we bought a server so we could be independent of Antworks but found out later that truly that isn't the case...they still hold a piece of our info so if they are down we are down. Not what we were promised in the beginning.

AntWorks Healthcare Review

We have been with AntWorks (previously Benchmark) since 2010. Prior to that we had 4 different EMRs that did not interface well with a PM system. I would not consider switching to another system now that we are so invested.

Pros

The system is fairly easy to use and interface between practice management software and EHR works well. The support staff is very helpful and quick to respond. The encounters are laid out very logically making chart review easier than other EHRs. I like that the software is web-based allowing me to easily work from anywhere.

Cons

The immunization feature is not user friendly. It does not easily allow correction of errors. We have found it difficult to utilize the tabular report feature. Information is not always accurate. Built in templates are adult based so as a pediatric office we've had to do a lot of templating.

Great system!

Pros

Software is easy to learn and use. Support is excellent!

Cons

The only big cons I have is that users are able to delete prior month transactions which makes the a/r go out of balance. We waste a lot of time on this every month end to get back in balance.

Antworks PM

I really think this is a great product! Since it is so user friendly and easy to learn it makes training and use super simple! This makes transition for new people quick and training someone on a new part of the system also very easy.

Pros

The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility!

Cons

The only item that I would prefer all billing areas be under one tab. they are spread throughout the system.

Superb. The support staff at Antworks are fabulous.

I just want to say thanks to the many support team members at AntWorks who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at AntWorks who do a lot of the behind the scenes work that I never get to see. It is obvious that AntWorks support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.

Pros

I selected AntWorks because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. AntWorks has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Antworks are a pleasure to work with.

Antworks Survey

Can not say enough about customer service or support. When we have had issues they are very prompt getting back with us and/or fixing whatever issue we have. Customer Support goes above and beyond!

Pros

Very user friendly, flow of charge entry very smooth, being able to put charges on hold and releasing when needing to bill. Submitting claims with a click of a button.

Cons

Not really a con but wish there was a way to group month end reports so you could just click a button and they would all run for each provider instead of clicking individually,

issues that need to be addressed

lack of communication when things go wrong you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers

Pros

easy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive

Cons

updates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed

Great customer service

Our practice made the switch to Antworks in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.

Pros

Great customer service and easy to use PM and EHR systems.

Cons

PM and EHR are 2 different applications. This is a minimal inconvenience.

Oncology Practice

Pros

The support staff is excellent. The software is cloud based so it's up and running all the time.

Cons

The billing module seems like an add-on and on needs improvement, especially for a multi-physician practice.

Great customer service

Support is great!

Pros

Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product

Cons

I do not have any negative comments or suggestions! All positive from my standpoint! No cons! Thanks

Great system

Overall, good. Sometimes it’s limited by only having one person fulfill each function. So, customization can take too long

Pros

The malleability of the system. We were able to customize

Cons

That it’s centered on medical practices and we are mental health

BENCHMARK OPINION

BENCHMARK IS ALWAYS EAGER TO LISTEN AND CHANGE OUR CONCERNS AS CAN

Pros

THE SYSTEM IS USER FRIENDLY AND DROP DOWN MENUS ARE A PLUS

Cons

A FEW REPORTING OPTIONS LIKE ENHANCES, ADDING INSURANCES NEED ENHANCED

Office Manager

extraordinary

Pros

easy and friendly to use, IT personal always available to help

Cons

I don't see anything that needs improvement the software is easy and friendly to use

Our office purchased and began using Benchmark Systems in August 2010. We started with the Practice Management side, then began the EMR in October 2010. We are still in the process of converting our office to a totally paperless place. We are waiting on our final upgrades so that we have the certified version to begin our 90 day attestation phase. Due to the fact that our office is a combined urgent care center and family practice office and we are strictly walk-in, our conversion has been slower probably than a normal office with no weekends and appointments and seeing a set number of patients per day. We also have in-house lab and x-rays as well, which add to our workload. Since we could not limit the number of patients seen per day, we have had to make our transition slower than most. The Benchmark System is user-friendly. I feel the basics could be learned rather quickly and as time goes on, each person learns more and more to do in the system. There are a few items that we wish we could change or tweak, but you will have that with any system. The support we have had has been excellent, especially Tina Purvis and Derek Cate. They are prompt at responding to any phone messages and emails and answering any questions. This is such an important thing to be able to count on someone getting back to you quickly when there are issues. We are hoping to wrap up our conversion by the end of August!

Excellent customer service at Antworks

Pros

Whenever I have a question or need help the customer service staff quickly contact me and provide expect help and assistance until the problem is resolved.