--- title: "Benchmark Solutions Practice Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Benchmark Solutions Practice Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Benchmark Solutions Practice Management is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/antworks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Management Software](https://www.softwareadvice.com/medical/patient-intake-comparison/) / [Benchmark Solutions Practice Management](https://www.softwareadvice.com/medical/antworks-profile/) / Benchmark Solutions Practice Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/antworks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/antworks-profile/alternatives/) # Benchmark Solutions Practice Management User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 134 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 119 reviews (89%) - 4 stars: 13 reviews (10%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Easy to use for anybody, input data is simple and efficient - Benchmark includes a powerful billing system that saves us time as well as money. - Training was very easy and I was pretty much on my own in no time. Whenever I call support they are able to resolve my problem during the same phone call. ### Most mentioned cons - So, customization can take too long - Sometimes I cannot find the report that I need to create. ## Benchmark Solutions Practice Management customer reviews Showing reviews 1-25 of 134 (page 1). ### Best out there by far - Overall rating: 5/5 - Reviewer: Jodie U. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I absolutely love the idea that if I need anything [SENSITIVE CONTENT] is easy to reach and is always helpful. We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! Everything is easy to find and easily managed. #### Cons Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs) #### Reasons for choosing Benchmark Solutions Practice Management Our doctor can make his own templets. (Main Reason) #### Vendor response Jodie, thank you very much for your review and feedback. It sounds like there are some issues we have not previously been made aware of and some items that we have solutions for today. Someone from our support team will be reaching out to cover these items with you. Thank you! Replied August 2021 --- ### Great system! - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is easy to learn and use. Support is excellent! #### Cons The only big cons I have is that users are able to delete prior month transactions which makes the a/r go out of balance. We waste a lot of time on this every month end to get back in balance. #### Vendor response Thank you for your feedback David! Concerning your out of balance issues, we want to make sure you are aware of system safety nets in place to help you with this in the future. First, no transactions are technically ever deleted. These would be more accurately described as reversals that we then hide from view to make it easier on practices when reviewing a ticket. There is a setting that is easily configured by each user if they wish to see these reversals at any time allowing users to see all the original and reversing transactions made on each ticket that are otherwise hidden from view. Lastly, on many of our MTD/YTD reports we have a parameter that asks if you wish to view deleted transactions, again view this more as viewing reversals than deletions. By utilizing this parameter and training staff on proper accounting techniques you should always have balanced reports, even if something is reversed outside of the current financial period. Any questions, Support can help! Replied June 2021 --- ### Antworks PM - Overall rating: 5/5 - Reviewer: Cassie G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really think this is a great product! Since it is so user friendly and easy to learn it makes training and use super simple! This makes transition for new people quick and training someone on a new part of the system also very easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility! #### Cons The only item that I would prefer all billing areas be under one tab. they are spread throughout the system. --- ### AntWorks Healthcare Review - Overall rating: 4/5 - Reviewer: Lisa C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been with AntWorks (previously Benchmark) since 2010. Prior to that we had 4 different EMRs that did not interface well with a PM system. I would not consider switching to another system now that we are so invested. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is fairly easy to use and interface between practice management software and EHR works well. The support staff is very helpful and quick to respond. The encounters are laid out very logically making chart review easier than other EHRs. I like that the software is web-based allowing me to easily work from anywhere. #### Cons The immunization feature is not user friendly. It does not easily allow correction of errors. We have found it difficult to utilize the tabular report feature. Information is not always accurate. Built in templates are adult based so as a pediatric office we've had to do a lot of templating. #### Reasons for switching to Benchmark Solutions Practice Management The product we were using became obsolete. #### Vendor response We appreciate your review and we are working on our end to continuously improve our processes. We offer an abundance of pre-made templates for various specialties. Though some practices tend to need more customization than others, we do our best to work with each client 1:1 to ensure templates are set up for their practice to run efficiently. We also set up 1:1 training to alleviate the amount of reporting mistakes. Though we know errors happens, we work to ensure our customer support team responds in a timely manner to get things fixed. We appreciate your years of support! Replied November 2020 --- ### Okay You are the Best - Overall rating: 5/5 - Reviewer: Ruth N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team ([SENSITIVE CONTENT HIDDEN]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The features I like best are the following: 1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid. 2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions. 3. Open remit- payments done in a few hours compared to days. 4. You can bill secondary insurances so easily 5. Clean claims- before going to clearing house- you easily can see if there is a problem 6. Invoicing simple and easy #### Cons Outstanding accounting platform for medical- it will be perfect once we figure out payment integration. #### Reasons for choosing Benchmark Solutions Practice Management The accounting system is a work horse- multiple layers. --- ### Oncology Practice - Overall rating: 4/5 - Reviewer: Sonya K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The support staff is excellent. The software is cloud based so it's up and running all the time. #### Cons The billing module seems like an add-on and on needs improvement, especially for a multi-physician practice. #### Vendor response We are always working to improve our services so we appreciate your honest feedback. Replied September 2021 --- ### Physicians Perspective - Overall rating: 5/5 - Reviewer: Ajaykumar A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Now we are comfortable in this marriage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the face-sheet. All pertinent information is on one page! #### Cons Transition was difficult because the trainer (applications person) was not a health care worker. Ideally, an office nurse or even a physician should have been recruited to work with the new customer. If I were to train another physician, on this software now that I have used it for 7 years, I could get them up and running in 2 days. #### Reasons for choosing Benchmark Solutions Practice Management We were already their customers for 23 years for billing and practice management. I felt that if I had complaints, I would be heard. #### Vendor response Thank you for your review. We appreciate you being a loyal customer for so many years! Replied September 2021 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Alicia S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pleasant and easy to work with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support management and easy to learn and set up #### Cons With the upgrades, sometimes features you use may be changed, but the staff is quick to add them back if you use them #### Reasons for switching to Benchmark Solutions Practice Management Easier to work with --- ### Great system - Overall rating: 4/5 - Reviewer: Charlayne H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, good. Sometimes it’s limited by only having one person fulfill each function. So, customization can take too long #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The malleability of the system. We were able to customize #### Cons That it’s centered on medical practices and we are mental health #### Reasons for switching to Benchmark Solutions Practice Management Robustness --- ### BENCHMARK OPINION - Overall rating: 4/5 - Reviewer: TRUDY T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. BENCHMARK IS ALWAYS EAGER TO LISTEN AND CHANGE OUR CONCERNS AS CAN #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros THE SYSTEM IS USER FRIENDLY AND DROP DOWN MENUS ARE A PLUS #### Cons A FEW REPORTING OPTIONS LIKE ENHANCES, ADDING INSURANCES NEED ENHANCED #### Vendor response We appreciate your feedback! Replied September 2021 --- ### Cindy G.'s review - Overall rating: 5/5 - Reviewer: Cindy G. - Product usage: Used unspecified for unspecified - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered There are two main reasons I would recommend Benchmark. First, I love being able to talk to an actual person from Support that is knowledgeable about their products and also able to resolve any issues that I may have in a timely fashion. Second, the product they sell has served its purpose for our small office and it is still serviceable both from a hardware/software standpoint. I have also served as practice manager at Dr. Hanna's office for a very long time and along the way I have recommended Benchmark products and services to my friends and industry colleagues, I would definitely choose Benchmark all over again as my vendor of choice. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Benchmark Systems - Overall rating: 4.5/5 - Reviewer: Jessica W. - Industry: Financial Services - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4.5/5 - Functionality: 5/5 #### Pros Our company uses this product on a daily basis. It is very easy to use, and the staff is always friendly and helpful. Our everyday operations rely on this system, and it is used by our whole staff. It is used for our scheduling, processing payments, accounts receivable, and more. I don't know how we would be productive without this system. #### Cons If the internet is slow, so is Benchmark. When the product is delayed, it is hard to do anything. --- ### Benchmark provided us with a customized solution to meet our needs! - Overall rating: 5/5 - Reviewer: Pam W. - Industry: Medical Practice - Product usage: Used unspecified for less than 6 months - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the staff was willing and able to customize the solution to meet the unique needs of our practice. We have an office that sees a large number of patients each day. Thus, we needed a software that would not require us to click numerous times on a variety of screens to complete a task. Due to this need, the staff worked to provide the solution and workflow abilities that we needed to be remain efficient and give our patients the care and service they deserve. #### Cons In the beginning, it took some time to get the solution the exact way that we wanted it, but now everything is great and is working smoothly. --- ### Loyal Benchmark Customer - Overall rating: 5/5 - Reviewer: Susie M. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with Benchmark for over 20 years, and they have been very customer service-oriented and are willing to help with anything I need. They always have upgrades for their products, and they stay on top of getting us the newest editions. #### Cons I couldn't think of a bad thing if I tried. Benchmark has remained consistent in their approach for the time we have been with them. I couldn't ask for more. --- ### Great and easy to use! - Overall rating: 5/5 - Reviewer: Tiffany B. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend this software to all medical offices. It is easy to use and it works great with our practice!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that this product is big enough for our practice and small enough for it as well. Not to hard to use! --- ### Debbie R.'s review - Overall rating: 5/5 - Reviewer: Debbie R. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered The customer support at Benchmark is unmatched. Everyone is always eager to assist and help when we call in. They always seem bright and happy and seem like they love what they do. I cannot speak enough about their customer service. In terms of the ease of use, I rated it a 4 instead of a 5 because we just started, and are still on the learning curve with the new product. Eventually we will all get comfortable with the product and know it like the back of our hand! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Gail D.'s review - Overall rating: 5/5 - Reviewer: Gail D. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered The service at Benchmark has been absolutely wonderful! The customer support has always been there when we needed it, and they always come through in a timely and professional manner. I will mention that I expected to be using the support a whole lot more than I have needed to, but I think that says a lot about their training team. They do a great job on the little details and don't just throw you right in. Would highly recommend them. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Adrienne M.'s review - Overall rating: 5/5 - Reviewer: Adrienne M. - Product usage: Used unspecified for unspecified - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered We are very glad that we switched to Benchmark. They have helped us tremendously, and we have never had any issues with their software or support department. Not only is the support very timely and professional, but they are efficient as well, which helps us to be more efficient! If you are looking for a customizable, quality product, then Benchmark can help. Switching to Benchmark was definitely a great decision! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Laura M.'s review - Overall rating: 5/5 - Reviewer: Laura M. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered We appreciate everything Benchmark has done for us. From the product itself, to the support behind the scenes, Benchmark always has our back. The software is so easy to use and I can't say enough about it. Same thing goes with the support staff, not only are the always willing to help, but they are personable too and they actually care about whats going on. They are just great people over at Benchmark. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Bob W.'s review - Overall rating: 4.5/5 - Reviewer: Bob W. - Product usage: Used unspecified for unspecified - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered We are definitely satisfied with the support that goes along with any Benchmark product. Overall, we are very satisfied with the product as well. When there is an issue, the support team will jump right in without hesitation to get things working properly. Without Benchmark we'd be chiseling rocks to get our statements out. Can't say enough about them because we have been very pleased. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Jeffrey D.'s review - Overall rating: 5/5 - Reviewer: Jeffrey D. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered Benchmark has managed to save me money while also increasing my quality of service. Having a direct line to a knowledgable service person when you need them, such as Kim or Jacques, is a huge plus. When there is an issue, it is resolved 95% of the time with just one phone call. The transition from our old system to Benchmark was extremely easy with virtually no down time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Sandy B.'s review - Overall rating: 5/5 - Reviewer: Sandy B. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered Everything with Benchmark is very good, I have no complaints. The last time we had an issue they solved it in a timely manner and the people were very professional. In terms of the functionality, a couple different reports would be nice to have, but I know they are always working to improve things. Good quality product and most importantly, it is a dependable product. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Great Company! We've been with Benchmark since 1997! - Overall rating: 5/5 - Reviewer: Vicki B. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to comprehend. Whenever I make a support call to Benchmark, we always get an actual person on the phone. The turnaround time is always fast and responsive. #### Cons I do not have anything to add here. We've been with Benchmark for 16+ years, and they have been great! --- ### Donna U.'s review - Overall rating: 4.5/5 - Reviewer: Donna U. - Product usage: Used unspecified for unspecified - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered I've been with Benchmark since 1998 and sure wouldn't have it any other way! We have two physicians in the office, and they make it customizable to each of them! Benchmark seems like the kind of company that is perfect for small to mid-sized practices. We are very pleased with them, and the interface is so easy to use. To put it simply, we just love Benchmark! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Benchmark is great. Support is wonderful! - Overall rating: 4.5/5 - Reviewer: Kathy S. - Industry: Financial Services - Product usage: Used unspecified for unspecified - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros I like the stability of the program. It's good to know that I can trust the system and the people who are supporting it. #### Cons There is nothing bad to say. I would like for the reporting to be more comprehensive, but the existing reporting functions are capable of doing what I need. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/antworks-profile/reviews/?page=2) --- Benchmark Solutions Practice Management Reviews, Pros and Cons - 2026 Software Advice