Our practice made the switch to Antworks in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.

Great customer service and easy to use PM and EHR systems.

PM and EHR are 2 different applications. This is a minimal inconvenience.

The support staff is excellent. The software is cloud based so it's up and running all the time.

The billing module seems like an add-on and on needs improvement, especially for a multi-physician practice.

It's easy to use!

Satellite access is horrible! It goes in and out with storms. We need better access so there's no down time or shoddy in and out service.

Support is great!

Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product

I do not have any negative comments or suggestions! All positive from my standpoint! No cons! Thanks

Pleasant and easy to work with

Support management and easy to learn and set up

With the upgrades, sometimes features you use may be changed, but the staff is quick to add them back if you use them

Benchmark has been with us for more than 15 years. The customer service is incomparable.

The software is easy to navigate and helps to streamline my daily workload.

Sometimes I cannot find the report that I need to create.

extraordinary

easy and friendly to use, IT personal always available to help

I don't see anything that needs improvement the software is easy and friendly to use

Product is easy to use. Integrated well with our processes.

Would like to see additional payment posting options added.

Customer Service is very supportive.

The clearinghouse functionalities are built into the system. This makes it super easy to track claims report in real time.

Could use a task management module built in

Love the software, easy to use and Love the people behind the software. They made a wonderful product and they teach you how to use it easily.

We were in the market for new software when our old server crashed. I called Antworks and they had me up and running very quickly. Training was very easy and I was pretty much on my own in no time. Whenever I call support they are able to resolve my problem during the same phone call. Absolutely love this company! They have made my life easier!

Sorry, no cons. Haven't found one yet! Very easy to use and it gives me all that I need for accurate medical billing.

The product itself is fantastic. Very user friendly and the software is very easy to use. They are much better than our previous system, which I am very thankful for. Also, Benchmark has always been very professional in their approach. I would definitely recommend them to others in search of software solutions. Very friendly company.

I can't really say there is a part I like least. I think Benchmark does a great job. It would be nice to be able to speak to someone every time I called, but I understand that is difficult.

The windows are easy to transition back and forth from. This makes finding information needed a quick process.

It would be nice to able to view a report in the system without printing it. Some reports can be very lengthy to run when all you might need is the totals page. The return call time from Benchmark support could be faster. It would be nice to be able to cancel your own print job rather than calling Benchmark to put a work order in. This delays work.

I would recommend this software to all medical offices. It is easy to use and it works great with our practice!!

I like that this product is big enough for our practice and small enough for it as well. Not to hard to use!

We have been with Benchmark for over 20 years, and they have been very customer service-oriented and are willing to help with anything I need. They always have upgrades for their products, and they stay on top of getting us the newest editions.

I couldn't think of a bad thing if I tried. Benchmark has remained consistent in their approach for the time we have been with them. I couldn't ask for more.

I love the support people. I have never had a problem with anyone, and things are always resolved quickly. Benchmark always calls me back quickly and are there to help when we need them. We have been with them so long and always get excellent service. I appreciate the way the customer service people talk me through things in a way that I can understand. They have helped with our efficiency tremendously, we just need to get our Doctor up to speed with the new stuff! The girls there are so sweet and I love them!

Support with Benchmark is great. I feel like the team always goes above and beyond to fix problems as they arise. One thing that I cannot stress the importance of enough, is that Benchmark resolves my urgent problems within hours, not days like my previous vendor. It is so crucial to have the kind of support that Benchmark provides to us. I can happily say that we are pleased with Benchmark's products and services and would strongly recommend them to anyone in the market.

Benchmark is unique in the fact that they are always available for support. Any other company would have a minimum hold time or a terrible callback service. You can't put a price on being available at the exact time you need support.

In the beginning, we had some communication issues, but that hasn't been an issue since. Everything has gone smoothly.

The service at Benchmark has been absolutely wonderful! The customer support has always been there when we needed it, and they always come through in a timely and professional manner. I will mention that I expected to be using the support a whole lot more than I have needed to, but I think that says a lot about their training team. They do a great job on the little details and don't just throw you right in. Would highly recommend them.

We are very glad that we switched to Benchmark. They have helped us tremendously, and we have never had any issues with their software or support department. Not only is the support very timely and professional, but they are efficient as well, which helps us to be more efficient! If you are looking for a customizable, quality product, then Benchmark can help. Switching to Benchmark was definitely a great decision!