The features I like best are the following. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly.

Great customer service and easy to use PM and EHR systems.

The callback time can be somewhat lengthy when encountering a problem.

PM and EHR are 2 different applications. This is a minimal inconvenience.

When you invest in these kind of products, it is so important to get quality and timely customer support and that is just what we have gotten.

I love the fact that it is so easy to use and that it is overall just a great product. We also love that it is highly customizable.

Here at the office, we love the whole team at Benchmark and their products. The Benchmark team is always courteous, helpful, and professional.

Honestly, the support is key. Being able to talk with someone when I need help is amazing, especially because they resolve issues very quickly.

Benchmark is very great at helping you get the software exactly how YOU would like it. The customizable aspect of the software is priceless.

From the very beginning of our search for a new system/software, we were impressed with Benchmark. The customer service is excellent.

We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software.

Satellite access is horrible. It goes in and out with storms.

We really like Benchmark and are very pleased by all their products and services. They have helped us a great deal.

Easy and friendly to use, IT personal always available to help.

Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen.

We are very pleased with them, and the interface is so easy to use. To put it simply, we just love Benchmark.

Great Practice Management software for the cost and versatility.

Benchmark does their best to make sure you are satisfied with their products and to fix whatever they can to make it customizable to your liking.

Absolutely love this company. They have made my life easier.

I would definitely recommend others to review Benchmark and their software. Everyone is super nice to work with and eager to help me with whatever I need.

The system is fairly easy to use and interface between practice management software and EHR works well. The support staff is very helpful and quick to respond.

It freezes up sometimes and kicks us out, which is very inconvenient at times.

Responds immediately, has real answers. If not for support team, we would not be so positive.

Our practice made the switch to Antworks in 2018 and have been extremely happy with its functionality. PM system has great billing components.

I think that superb customer service and superb customer satisfaction have clearly been exemplified by the actions of the software team members at Benchmark.

We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money.

It is very frustrating when the system goes down during a busy day.

In ten years, I have yet to have a bad experience.

I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.

I like the timeliness of the service, the fair prices for the quality of the products, and the excellent service.

Tech support is fast to respond. We like the ability to customize our exams to suit our needs.

Patient scheduling was good, but they seem to make it worse with updates. Spectacle POS better than original set-up.

Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth.

I like that you can auto populated 'positives' and that you can forward exam findings from last visit.

I am very pleased with the customer support teams they are very knowledgeable, courteous, and answer all questions in a very timely manner.

We have been with Compulink for over ten years. We have learned a lot from the friendly trainers and have always had excellent customer support.

Poor integration with DICOM devices and systems.

Integration with Frames Data. Built in help to achieve Meaningful Use.

My overall experience has been fantastic. Everyone is so easy to help and so friendly.

The ridiculous thing about this software is that it's extremely complex, yet you can still only do one thing at a time.

First of all the price is one of the best and most affordable. The program can be easily customized to meet the needs of an individual user.

The customer service of Compulink is outstanding. There is a help icon that you click and submit a question or problems.

The biggest problem that compulink has is that lots of their software doesnt work.

Overall, this is a good product and would recommend it. Does have some issues off and on but is usually handled in an upgrade pretty quickly.

Additionally, it is inconvenient that for the text messaging Practice Watch, we can only have so many characters before it gets cut off and leaves our patients asking more questions.

Customer support has always been prompt and caring. Has been my best employee.

The ability to communicate with instruments and the quick way of populating fields on subsequent visits when nothing has changed is great. The fact that it prompts you for missing info is helpful.

We have used Compulink since 1994. The product is easy to use, covers all aspects of our optometry practice and their customer support is outstanding.

Their eprescribe function is woefully out of date, and their ICD 10 codes are incomplete. They are putting almost no money into keeping the system up to date and it really shows.

The flexibility and the functionality of the software is excellent.

Also the updates usually go very bad. One time all of our calendars went missing and we lost all our appointments.

My current struggle is with check out/ posting with discounts on packages.

I am uncomfortable with the form design as it is very technical.

Have to get out to correct error when billing.

We have been very happy with the ease of use and ability to customize. The support throughout the years has been top notch.

I love how I was able to work with my trainer to customize the software for my preferences. I love the email and text options as well as the patient portal.

This software is decent and affordable for those who don't have a large budget. I think there are better options out there but at a higher cost.

The cost of the product is probably higher than others on the market but in this arena I think you get what you pay for.

The integration of the EHR, PM, and optical was the biggest draw to the software. It is easy for our staff to learn, and integrates with most software we want it to integrate with.

Sometimes crashes for no reason, system can sometimes run slowly, cannot upload pictures directly into the software from ipad or other devices, must pay for other systems to integrate with software.

We are confident they will continue to be the best solution in the future as we grow from a medium organization into a large organization.

I have loved working with the software... it is easy to use, easy to train folks on, and easy to customize.

The customer service is useless and billing is a nightmare. The company is run incredibly poorly.

All systems have their glitches and technical difficulties which can be annoying at times.

The ability to customize Compulink combined with it's comprehensive functionality make this product the leader in Optometric EHR. Easy to use and easy to train.

Complicated, hard to understand, initial training is mimimal, & expensive to continue. Was so disappointed in the process of it.

Awesome software with every feature a psychologist would ever need, fully integrated.

Compulink is a very easy to learn and intuitive program.

US Dollar

Benchmark Practice Management streamlines workflows and improves front and back-office operations to reduce errors, improve patient care, all while boosting revenues. This approach is made possible with a time-tested IT infrastructure using tools that drive efficiency and help expand the practice without adding more staff. Moreover, patients can schedule appointments, view their statements, and pay their bill on-line.
Benchmark Solutions provides a 360-degree view of any revenue cycle, from coding to claims management to patient and insurance collections – reporting directly back to the customer.

Easily manage the finances of your practice and boost your bottom line with Benchmark Solutions. Benchmark PM has built-in tools to help you swiftly manage transactions, submit insurance claims, post charges and automate billing tasks. Real-time unpaid
claims follow-up shortens A/R cycles and built-in audit trails detail patient communications. Efficient collection processes help clinics receive payments faster.
Plus, our Billing Module averages a 98 percent first-pass claims acceptance.

Benchmark PM puts the information you and your staff need directly at your fingertips, helps to prioritize key activities, improve communication and free staff from manual processes that slow your practice. Code correctly and accurately. Scan and store
insurance information and patient authorizations online. Date and time stamped messages for a fully featured reporting module.

Unlike most Practice Management Systems, Benchmark PM adjusts to meet your practice needs and personal preferences. Customizable to your unique practice, specialty and management style.

When it comes to helping you achieve success, Benchmark Solutions doesn’t stop at delivering advanced technology. We provide complete end-to-end implementation services and offer a variety of support and training options including on-site and virtual training to ensure that your entire staff has the know-how and confidence to fully utilize your Benchmark PM System.

As a certified vendor with over 40 years of experience Benchmark Systems has the experience and expertise to help you significantly lower expenses while improving patient care with our flexible, advanced technology and superior customer service. Contact us to learn more and join the thousands of physicians in over 40 specialties who use Benchmark Solutions integrated solutions, including Benchmark PM System, every day.

LongDescription

Patient Records Management

Electronic Payments

Invoice History

Patient Engagement

Practice Management

Customizable Reports

Document Storage

HIPAA Compliant

SMS Messaging

Lab Results

Secure Messaging

Waiting Time Tracking

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Invoice Management

Patient Intake

Recurring Appointments

No-Show Tracking

Registration Management

Calendar Management

Multi-Physician

Scheduling

Multi-Location

Self Service Portal

Code & Charge Entry

Booking Management

EMR/EHR

Mobile Access

Compliance Management

E-Prescribing

Electronic Submission

Client Portal

Forms Management

Email Reminders

Workflow Management

Revenue Management

Activity Dashboard

Reporting & Statistics

Payment Collection

Reminders

Automated Scheduling

Medical Billing

Physician Scheduling

Customizable Templates

Billing & Invoicing

Real Time Reporting

Customizable Branding

Prescription Renewal

Compliance Tracking

Reporting/Analytics

Contact Database

Customizable Dashboard

Health Record Access

Appointment Management

Records Management

Patient Scheduling

Patient Portal

Third-Party Integrations

Task Management

Document Management

Insurance Eligibility Verification

For Medical Purposes

Remittance Advice

Claims Management

EPCS Compliant

Search/Filter

Messaging

Drug Reference Database

Prescription Cancellation

Access Controls/Permissions

Medication Alerts/Warnings

Audit Trail

Medication History

Online Refills

Formulary Management

Healthcare Compliance

Referral Tracking

Dunning Management

Real Time Data

Historical Reporting

Secure Data Storage

Customer Database

Alerts/Notifications

Inventory Management

Employee Management

Faculty/Staff Management

Task Scheduling

On Call Scheduling

Data Import/Export

Event Scheduling

Calendar Sync

Physician Management

Facility Scheduling

Drag & Drop

Appointment Scheduling

Bill Payment

Medication Management

Mac OS

Web browser (OS agnostic)

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

Benchmark PM

In Person

Live Online

Webinars

Documentation

Videos

Compulink Advantage is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology, orthopaedics, ENT, mental health, podiatry, and more. Available cloud-based or server, Advantage includes smart features to help speed documentation and streamline practice workflow. 

Features include specialty specific EHR, practice management, telehealth, patient portal, online scheduling, online bill pay, web registration, appointment reminders, eFax, EPCS, imaging/PACS, lab integration, inventory management, optical POS (for eyecare), analytics, MIPS dashboard, and e-commerce.

For surgical practices, an ASC module is available to pass information between clinic and surgery center. Revenue cycle management services are also available.  Support is provided by Compulink’s live US-based call center with an average response time of 38 seconds.




Benchmark Solutions Practice Management vs Compulink Healthcare Solutions

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