Anytime Pediatrics

RATING:

4.7

(12)

About Anytime Pediatrics

Built by a pediatrician for pediatricians, Anytime Pediatrics helps healthcare providers connect with patients in a way that is convenient, cost-effective, and high quality for both patient and provider. Anytime Pediatrics partners with board-certified pediatricians and clinicians to act as a connector between physician and patient. As a cloud-based telemedicine solution, Anytime Pediatrics supports patient satisfaction, promotes continuity of care, prevents patient loss, and creates new revenue opportunities.In addition to common telemedicine features, Anytime Pediatrics provides marketing content and tools, customized workflows and ongoing support, such as provider and staff training. Parents of patients are able to initiate after-hour walk-ins and scheduled visi...

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Anytime Pediatrics Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Anytime Pediatrics

1 - 5 of 12 Reviews

Barbara

Medical Practice, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Forest Hills Pediatric Associates

We have been very satisfied with our experience with Anytime Pediatrics. The platform continues to improve, technical issues continue to be fewer but the most gratifying has been the exceptional Customer Support. I can't say enough about how responsive we feel the Support Team has been. You never get the impression that your concern isn't relevant or that your ticket went into an abyss. You don't get a bot email that says you will receive a response in 3-5 business days. I think every ticket we have logged has been addressed, and usually solved, on the same day. My staff used to come to me with concerns - thinking that I would have more impact on getting results. But now the staff all know and are comfortable contacting support. Anytime Pediatrics is a model in performing Customer Service.

PROS

Anytime Pediatrics is very user friendly and had helpful training sessions and resources available to us when first implementing. They have been able to provide exceptional Customer Service despite the whirlwind that the COVID pandemic placed on their business. Knowing that the Anytime Pediatrics continues to evolve from the practical vision of a Pediatric Emergency Medicine physician who knows the needs of our industry is a huge plus. The future vision that Anytime Pediatrics will interface with our EMR sealed the deal.

CONS

Initially the video image of the patient was fairly small and we had technical issues with some dropped calls but both this have been addressed and improved in the short 5 months that we have been a customer.

Reason for choosing Anytime Pediatrics

I'll admit that it was intimidating and a bit of a challenge to convince my 12 partners that my gut instinct was that Anytime Pediatrics was the solution for us. We had been willing to switch from the free version of Doxy.me to a paid subscription but the cost of Anytime Pedaitrics compared to our other options was significant and a year subscription was also a hard sell. However, we really liked the idea that it would soon be interfaced with OP and I could tell Anytime Pediatrics was committed to being "the Cadillac" of the telemedicine industry.

Reasons for switching to Anytime Pediatrics

We had been doing sporadic Virtual Visits for the past few years, perhaps 2-3 per month, with another vendor. However, when COVID hit, we couldn't continue to limp along with the poor quality and and even poorer customer service that we were receiving. We needed a reliable, quality platform for the 30+ visits we were suddenly doing on a daily basis.

Vendor Response

Thank you for sharing this feedback. Dr. Periard. We value your partnership and look forward to continue serving you, your team and patients.

Replied August 2020

User Profile

Kevin

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

Peds-friendly and innovative, when it works

Overall, we are happy with Anytime Pediatrics. The pros outweigh the cons, and the devs have worked hard to address the issues that do exist. In addition, they are constantly looking for ways to improve their product, which shows that they listen to customers' requests/complaints.

PROS

Anytime Pediatrics boasts several features that make it an excellent telemedicine choice for pediatric practices. 1. Anytime allows siblings to be linked under a parent's account, making it easier to manage appointment scheduling from the practice's side, and credentials management and appointment accessibility from the patient's. Other products we had tried required each patient to have a unique log in. This caused significant confusion, as occasionally appointments were made under a patient's sibling's name, rather than their own. 2. Anytime Pediatric's use of an account/login system allows for drastic improvement of patient/parent access to their virtual visit. Many other telemedicine products rely on a last-minute link being sent to the patient's email as their only way to join. We found that making parents responsible for logging in and joining their visit on time drastically reduced the number of no-shows and late arrivals.

CONS

From day one, we've had issues establishing connections between provider and patient consistently. Our doctors frequently (approximately once a week) begin a visit from the waiting room, only to find that the patient's video and/or audio is not working. Calling the patient reveals that they are able to see themselves, but can't see the doctor. The doctor is able to see themselves as well, but in place of the patient's video feed is a blank white screen. It seems that the only reliable way to resolve this issue is to have both the patient and doctor exit the visit, then send an instant invite to the patient. This wastes several minutes, though the recent addition of instant invite codes has helped reduce this. We don't typically contact support when issues arise, as historically they have not been very helpful. On multiple occasions, I've described the issue we encountered only to be told "that shouldn't be happening, try again and let us know if it persists". This, of course, is not a very helpful suggestion when a visit has already been delayed.

Reason for choosing Anytime Pediatrics

Peds-specific features, special pricing due to TCCN membership

Reasons for switching to Anytime Pediatrics

ExamMed lacks many of the features that make Anytime Pediatrics so great - linked accounts for families with more than one child, parent/patient login to help instill accountability (not relying on last minute link), additional participants

Sabrina

Medical Practice, 1 employee

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

FUNCTIONALITY

1

Reviewed April 2020

East of use

Not a great first time use. Some kinks definitely need to be worked out.

PROS

Nothing at this point. Maybe after some time and working out the kinks it will be better

CONS

I should not have to add children already connected to a practice. I have to add my insurance info already added to the practice. These things need to be linked. I don’t want to add my children’s height and weight and allergies to meds that are already on file for this practice. When the nurse was texting me I would not have known she was texting unless I looked at my phone. No text noise. Her medical question should have been a phone call not a text. As far as the physician interaction it was great, no issues. Patient’s demographics history, and child information should be automatically uploaded when you link it to the same practice.

Vendor Response

Hi Sabrina, Thank you for using Anytime Pediatrics. The live video platform is a standalone solution and your basic demographics are required for profile creation. We are pursuing integration with existing Electronic Medical Records to minimize this process, but there are several EMR technologies so we cannot guarantee that we will be integrated with the one used by your child's practice. The profile creation is a one-time process. Thank you for the feedback on notifications when receiving chat communication. This has been provided to our development team to help guide continual improvements. -The Anytime Pediatrics Team

Replied April 2020

Chris

Medical Practice, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

ActiveKidMD review of Anytime Pediatrics

Our partnership with Anytime Pediatrics has expanded our ability to serve more patients and families

PROS

Ease of integration into office workflow, extremely receptive support

CONS

Some initial challenges with initiating and maintaining connection with patients

Reason for choosing Anytime Pediatrics

Anytime Pediatrics has shown a consistent growth mindset- adding components and adjusting their platform in response to client feedback

Reasons for switching to Anytime Pediatrics

More robust platform that integrates better with office staff and daily practice flow

Laurie

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Filled the need when it mattered most and then some

A great and valued piece to our healthcare delivery now.

PROS

This software is easy to use and for the most part easy for parents to use as well. It gives them peace of mind to still maintain their patient-doctor relationship during this pandemic without the risk of in-office visit.

CONS

Occasional hiccups with connections but rare

Reason for choosing Anytime Pediatrics

Pediatric based and bonus that it was integrating (or has now) with out EMR system, Office Practicum (Pediatric based EMR)