DaySmart Appointments

RATING:

4.1

(173)

About DaySmart Appointments

DaySmart Appointments is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for patients and calendar management. Users can create and maintain individual calendars as well as calendars for their staff. Account access levels can be configured to determine who can edit information and modify appointments. AppointmentPlus enables users to book rooms, create waiting lists and set available hours, among other features. Clients who set up appointments using the software receive email and text notifications to remind them of appointment times. Users also receive notifications when clients create or modify appointments, ma...

DaySmart Appointments Pricing

All Plans Include: • Free Consultation and Onboarding • Event Scheduling • Customer Payments • Multiple Access Levels • Google Calendar Sync • Email/Text Reminders • Basic Support • Facebook Integration • Recurring Appointments • Detailed Reports

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Mobile calendar

DaySmart Appointments Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for DaySmart Appointments

1 - 5 of 171 Reviews

User Profile

Linda

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Appointments Plus has terrific support. Questions are answered promptly and they work!

It has simplified my life and greatly reduced my stress. Now I can focus on my practice.

PROS

This software is easy to manage and negotiate. I've been a user for almost 3 years and am still very satisfied.

CONS

Sometimes I can't find what I'm looking for, especially if I decide to change something in my setup. I have found that if I'm patient, I find it.

Vendor Response

Linda, thank you for taking the time to write a review for AppointmentPlus. We're glad you like the support you receive. We take a lot of pride in providing outstanding support to our clients. It's also great to hear that AppointmentPlus has simplified your life and reduced your stress. Thanks again for the excellent review!

Replied March 2018

Eric

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

DaySmart Appointment-Plus Highly Recommended

PROS

We have been using DaySmart since 2012 when it was called Appointment-Plus. The appointment scheduling system just works so well for our business. The fully customizable program fits our needs well and when we need to add on to or make a change to the scheduler, it can be done quickly with little or no down time. The prompt level of service that customer support offers is my favorite feature.

CONS

Setting up DaySmart initially was a little challenging due to the many options that are available. The staff assisted me and we have been using the same business model ever since 2012.

Reason for choosing DaySmart Appointments

When your business counts on a system for day to day reliability, DaySmart offers a complete, professional appointment scheduling service that you can rely on.

Ryan

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Stay away from this product! Poor customer service when things go wrong. Too pricy.

For may years, I've put up with poor customer service, glitches from time to time, the whole system being out for a few days at a time. Before, the price was right to put up with all of these issues. Now, the price is so great I refuse to keep going. I'm currently looking for another service. I don't feel like I was taken care of with my latest issues. DS lost/deleted hundreds of past completed sessions throwing off our packages. It took weeks for someone to finally look into the issue and get it fixed. This cost us hundreds of dollars because we had no idea when it was time for some clients to pay. It also cost hundreds of dollars extra in employee pay. Because of the lost sessions, I had no true idea how much to pay my employees because we depend on DS to track this for us. Because I didn't want to short change any employee, I had to increase pay to make sure they were paid at least what they were owed for their work. DS completely failed us. I asked for a refund for the month you lost our data but never got a response except to say "you were looking into it." I really should receive around 4 months free because that's about what this has cost me in terms of dollars spent/lost income from DS. [sensitive content hidden] was the only one that stayed in touch once she was made aware of the issue. Until then, I never heard a word on if the issue was even being worked on.

PROS

I like the recurring scheduling that we do as well as tracking client appointments/packages.

CONS

Customer service is very poor. I have been with Appointment Plus/Day Smart for over 15 years and I have never liked not being able to actually talk to a human being. You are the weakest in your customer service. Not being able to actually speak with someone about an issue wastes time. Now, your pricing is way more than what I can justify (especially with all the glitches that occur).

Reason for choosing DaySmart Appointments

15 years ago, the price was right and the features were what we needed.

Amy

Insurance, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2023

Feedback

PROS

It is able to be connected to from anywhere. Usually support staff are quick to follow up on issues (but not always). Updates are generally instantaneous.

CONS

There are too many ways to do each individual thing - meaning I could have something turned on in three different spots, but because it's turned off on a 4th, it won't work. This makes it difficult to realize issues are occurring or where the origin of the issue is.I wish I had more control over what other people can do, such as clients being able to go in and change their own appointments, that's not ideal, but I don't have the power to restrict their access further. Or preventing location users from creating profiles while still letting them input their own appointments.

Reason for choosing DaySmart Appointments

It managed to do most (but not all) of what we wanted.

Reasons for switching to DaySmart Appointments

Outdated previous software and needed additional functionality.

Joanna

Mental Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Easy to Use

I would say good. It was bumpy in the beginning, but that was due to the integration with our EHR. I do not put that blame on DaySmart. The product itself is a great product and met our needs completely.

PROS

I like that the software is an easy to use product. The calendars can be shared amongst all within our clinic, which is a plus. Repeat appointments can be scheduled, which saves time on our end. It has reporting features that we use and like.

CONS

Honestly, the one thing that we did not love about the system is the fact that it integrated with our EHR but the information feeding into the system could not feed back. It was an issue at first, but in reality, the product still met our needs and is easy to use.