Apptoto vs ChartLogic EHR
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
3.9 / 5
Value for Money
4.7 / 5
3.4 / 5
Customer Support
4.7 / 5
3.7 / 5
Functionality
4.8 / 5
3.7 / 5
Last Review Written
September 3, 2024
May 31, 2024
Pros/Cons
Pros
- Ease of use, excellent value for the money, feature rich which allows it to expandable far beyond a basic booking engine and amazing support to boot.
- The staff have been amazing- Very helpful and supportive. It has beeen a natural progression that was much needed.
- This software is very easy to use, and the customer support is wonderful. I've tried other appointment reminder systems, and this one is far superior.
Cons
- Sometimes I forget to “refresh” if an appointment has been cancelled or changed and the patient gets an incorrect reminder, but it’s a minor problem, but maybe this could become automatic.
- My biggest complaint was that when the client replied it did not edit the text of the calendar to add their response but they coded that in the last update.
- It took some time adjusting to the format and setting up the preferences, however now it runs in th4e background. There's very little I have to worry about.
Pros
- Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.
- This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
- We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
Cons
- Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
- THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
- Lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
14 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
