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athenaOne vs Oracle Ambulatory EHR
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
3.5 / 5
Value for Money
3.5 / 5
3.5 / 5
Customer Support
3.6 / 5
3.6 / 5
Functionality
3.8 / 5
3.6 / 5
Last Review Written
March 24, 2025
August 1, 2024
Pros/Cons
Pros
- Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.
- This software is sleek and beautiful. It has great ease of use for patients and myself and the office.
- I love the ability to customize my reports, letters and templates. I love the photo capture.
Cons
- The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.
- Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it.
- Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt.
Pros
- The software is customization to some extent. It can help to ensure that clinical staff are filling in all required documentation, which is nice from a coding and charging perspective.
- Implementing Cerner has been nothing but a positive experience and we have continued to find ways to improve our program to benefit each department within our clinic.
- Ease of use, easy to navigate a patients chart, easy to make customizations. Very user friendly and makes documenting and placing orders on patients very easy.
Cons
- Worse, they blamed our IT team here when was clear it wasn't the case. This was more frustrating as this was happening while we're busy seen patients.
- I dislike that sometimes errors can pop up on the screen when they aren't supposed to and at my institution, the application can crash frequently.
- Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
98 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
