athenaOne vs ChartLogic EHR
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
3.9 / 5
Value for Money
3.5 / 5
3.4 / 5
Customer Support
3.6 / 5
3.7 / 5
Functionality
3.8 / 5
3.7 / 5
Last Review Written
September 27, 2024
May 31, 2024
Pros/Cons
Pros
- Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.
- This software is sleek and beautiful. It has great ease of use for patients and myself and the office.
- I love the ability to customize my reports, letters and templates. I love the photo capture.
Cons
- The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.
- Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it.
- Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt.
Pros
- We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
- This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
- Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.
Cons
- Lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials.
- Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
- THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
276 Recommendations
18 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
