athenahealth vs NextGen Office (Formerly Known as MediTouch)

It is a great way to view your records and communicate with the provider, but if you are a group that takes care of the elderly it can be difficult for the patient to use.

Sometimes it was a little bit laggy and crashed often during the work day. After a phone call to athena they were usually able to fix it quickly though.

The system works well, though it does take some time to get through and learn the software initially.

There are some functions in the claims processing that are a little confusing but the support services are great when we call the help desk in walking me through the process.