athenaOne vs Bonterra Penelope

RATING:

3.8

(845)

athenaOne has 845 reviews and a rating of 3.78 / 5 stars vs Bonterra Penelope which has 75 reviews and a rating of 4.23 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.8 (845)
4.2 (75)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 8, 2024
November 16, 2023
Pros/Cons
  • Pros

  • Software is user friendly. I appreciate the value of Athena gets paid based on revenue.
  • Mobile app is easy install and it's nice to have pictures of my providers.
  • Cons

  • Running reports if difficult, not a lot of report options. Authorizations are difficult to track.
  • I am hard pressed to find a negative that would dissuade me from purchasing athena all over again.
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  • Pros

  • There's the ability to report directly from the raw data (from the back end) but this requires a fair bit of extra knowledge to get it working effectively.
  • User friendly, flexible, you can design to fit the needs for Case Management Program.
  • Cons

  • The configuration and data migration process was a bit confusing and more time consuming then we planned on.
  • Reporting out-of-the-box is very limited, but an interface with Tableau is available for an additional fee.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos