athenaOne vs Qualifacts CareLogic

RATING:

3.8

(835)

athenaOne has 835 reviews and a rating of 3.77 / 5 stars vs Qualifacts CareLogic which has 350 reviews and a rating of 3.86 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.8 (835)
3.9 (350)
Ease-of-Use
4 / 5
4 / 5
Value for Money
3.5 / 5
3.5 / 5
Customer Support
3.5 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
January 19, 2024
April 26, 2023
Pros/Cons
  • Pros

  • Software is user friendly. I appreciate the value of Athena gets paid based on revenue.
  • Mobile app is easy install and it's nice to have pictures of my providers.
  • Cons

  • Running reports if difficult, not a lot of report options. Authorizations are difficult to track.
  • I am hard pressed to find a negative that would dissuade me from purchasing athena all over again.
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  • Pros

  • Most of all, I like the fact that Qualifacts Support is always ready to help you out and give you guidance for any questions or issues that you face.
  • Ability to customize the product/forms, general ease of use is pretty good.
  • Cons

  • Biling is difficult, reporting is a little slow and often reports have to be combined to get accurate information.
  • It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options.
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Product Demo
Product Screenshot
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417 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos