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athenaOne vs SimplePractice

athenaOne vs SimplePractice

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Overall Rating
3.8 (883)
4.6 (2781)
Ease-of-Use
3.8 / 5
4.4 / 5
Value for Money
3.5 / 5
4.3 / 5
Customer Support
3.6 / 5
4.4 / 5
Functionality
3.8 / 5
4.4 / 5
Last Review Written
January 10, 2025
February 7, 2025
Pros/Cons
  • Pros

  • Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.
  • This software is sleek and beautiful. It has great ease of use for patients and myself and the office.
  • I love the ability to customize my reports, letters and templates. I love the photo capture.
  • Cons

  • The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.
  • Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it.
  • Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt.
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  • Pros

  • Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price.
  • I am enjoying the flexibility of the software and the ease which I can contact clients. SimplePractice also has an online tele-counseling platform which is very useful.
  • I am excited to see how the the customer service support conversation will go, hopefully it will help me understand how to have intake forms.
  • Cons

  • I have a data base now that I use who program is awful and childish but they are able to create the reports I need. Its sad this program is missing the one thing i need more than anything.
  • This process can take a few days which is frustrating when many problems can be managed with a quick phone call.
  • Stay away...you will leave once an audit occurs and they refuse to provide you your own records.
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Pricing Range
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Product Demo & Screenshots
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos