athenaOne vs Symplast
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.6 / 5
4 / 5
Functionality
3.8 / 5
3.9 / 5
Last Review Written
September 27, 2024
October 18, 2023
Pros/Cons
Pros
- Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.
- This software is sleek and beautiful. It has great ease of use for patients and myself and the office.
- I love the ability to customize my reports, letters and templates. I love the photo capture.
Cons
- The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.
- Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it.
- Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt.
Pros
- A fantastic app that effectively engages with patients in a user friendly interface. Developed for clinicians for clinicians.
- The app is great for patient communication and makes virtual appointments simple, it was a great tool during the pandemic. Support is easy to contact, and is very reliable especially Ben.
- It is a work in progress - and I like that. Plastic surgery is about changing the way we see things - and Symplast for the time I’ve used it - has been very responsive to feedback and innovation.
Cons
- Symplast is a daily frustration for our practice. While overall it has a logical arrangement, it has MANY features with illogical implementation.
- There's already a button for returning to the current day, which should suffice. Dosespot is very disappointing for eRx.
- When using the mobile app you are forced to type your notes in three predefined sections.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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276 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
