Software is user friendly. I appreciate the value of Athena gets paid based on revenue.

Mobile app is easy install and it's nice to have pictures of my providers.

Running reports if difficult, not a lot of report options. Authorizations are difficult to track.

What I like the most about athenaOne is the vast amount of information that can be shared. There isn't much that it can't be used for when it comes to patient care.

I loved how easy it was to document patient visits. It was also very quick and efficient.

Ease of use good but especially like the ability to customize to make this “ mine.

Allows for different styles and helps MIPS compliance. Have seen an increase in revenue.

Very user friendly, customer service is outstanding. The ease of submitting questions and quick responses.

The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent.

Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

These days, the technology we use and share is so important. Not everyone is health literate, but this helps make it easier.

I am hard pressed to find a negative that would dissuade me from purchasing athena all over again.

Integration to system provided by Athena folks that did not know the system. Athena has very little under standing of PT/OT and no  understanding of WC billing in PA.

I love the ability to customize my reports, letters and templates. I love the photo capture.

The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.

The tickler system for follow up visits are subject to user errors and need constant review.

This software is sleek and beautiful. It has great ease of use for patients and myself and the office.

Poor functionality of Pharmacy. Major patient safety issues.

NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication.

The templates and text shortcuts were probably the best part of this software. The ability to add drop down menus and text boxes to your text shortcuts was extremely helpful for creating templates.

TheraPlatform responded immediately when I needed help. The ease of use and all the features were just what I needed.

I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts.

They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr.

Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.

Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.

I am very pleased, and recommend you to other therapists all the time.

We have made a couple of mistakes and had to send multiple invites to the same parent, for example listing their appointment as PM instead of AM.

Terrible, as I need a reliable billing service since most of my clients have insurance and I am covered under multiple plans.

The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform.

The features that Theraplatform offer like white board, ability to upload lessons are great but the system is so glitchy that I can’t rely on it.

Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service.

There is no customer service, no number to call and if you use the email or chat, the response does not address the issue that was sent.

Umm that’s 1-2 days of lost pay in some cases. Clients logging in but the therapist is never given a ‘wait room notice’ happened twice.

Wasted money and time learning a program and now switching to TherapyNotes.

The interactive white board and the ability to do worksheets during sessions with clients is also amazing.

So much of the advertised features did not work and the support was poor.

I read other reviews which were quite positive, and I also found TheraPlatform's customer service to be excellent.

I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price.

Everyday I am having to end sessions as clients have disappeared and then wait for them to log back in via email and password. Clients struggle to understand about entering a password.

When I have needed assistance, I was provided with the information to resolve my issue. The new feature of the waiting list is wonderful, and it is useful for our private practice.

Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers.

The customer service is exceptional. The response rate and the willingness to help solve the problem is above and beyond.

Customer service is amazing. If you email them they will respond quickly.

When New York approved teletherapy for Preschool students I had to quickly learn how to do it. I ended up choosing TheraPlatform and loved it.

Very satisfied and excited to be using this platform.

Great for early intervention or school-age populations.

Set up of therapist and client accounts is super easy. We are in the beginning stages of implementing as part of our approach to Teleintervention.

I feel confident that I am using a great product as well as working ethically with my clients.

Able to complete teletherapy in the most professional way possible, with ease and simplicity.

I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first.

The price is affordable for clinicians who are starting out as well as seasonal clinicians.

I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC.

TheraPlatform is the most useful, easy to use platform for telepractice on the marketplace.

Sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1.

The telehealth functions are flawless, the tutorials make learning easy, the price is excellent.

My questions were answered quickly and clearly, and the person who helped me (Beata) was friendly, helpful and courteous.

US Dollar

The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management. The suite provides cloud-based services for EHR, revenue cycle management, medical billing, patient engagement, care coordination, and population health management. In addition, the solution includes Epocrates another point-of-care mobile app.

Patients can utilize the patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

athenahealth currently works with a network of more than 160,000 providers that utilize the user-friendly interface daily. The solution is set up so that even nontechnical staff will be able to navigate their way through the system with ease.

LongDescription

Patient Records Management

Meaningful Use Certified

Invoice History

Admissions Management

Practice Management

HIPAA Compliant

SMS Messaging

Charting

Policy Management

Patient Intake

Clinical Notes

ONC-ATCB Certified

Scheduling

Vaccine Management

Self Service Portal

Code & Charge Entry

EMR/EHR

Dunning Management

Claims Scrubbing

E-Prescribing

In-Patient Management

Voice Recognition

Out-Patient Management

Decision Support

Medical Billing

Physician Scheduling

Remote Treatment Planning

Physician Management

Coding Assistance

Billing & Invoicing

Accounting Integration

Compliance Tracking

Claims Management

Customizable Dashboard

Video Conferencing

Quotes/Estimates

Bed Management

Patient Scheduling

Appointment Scheduling

Inventory Management

Insurance Eligibility Verification

For Medical Purposes

Remittance Advice

Treatment Planning

Messaging

Patient Engagement

Immunization & Allergy Tracking

Medical History Records

Initial Assessments

For Mental/Behavioral Health

For Healthcare

Formulary Management

Healthcare Compliance

For Family Medicine

Medication Management

For Psychiatrists

Drug Reference Database

For Cardiologists

For Ophthalmologists

For Obstetrics & Gynecology

For Physical Therapy

For Podiatrists

For Primary Care

For Orthopedics

For Urgent Care

For Pain Management

For Substance Abuse Therapy

For Neurologists

For Urologists

Virtual Waiting Room

Multi-Location

Alerts/Notifications

Reminders

Appointment Management

Records Management

Multi-Provider Practice

Payment Collection

Case Management

Patient Management

Growth Charts

For Plastic Surgery Practices

Web-based Deployment

Windows 7

Windows Vista

Windows XP

Mac OS

Windows 10

Contact athenahealth for a customized pricing quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

athenaOne

In Person

Live Online

Webinars

Documentation

Videos

TheraPlatform is a HIPAA compliant practice management and video conferencing platform. Providers and patients do not need to download software, as it can be accessed via browser on a laptop, desktop, tablet, or smartphone. Group sessions can be conducted with participants from multiple locations, each using a secure and unique link. An integrated whiteboard, screen sharing, document camera compatibility, and therapeutic resource material management are other features of TheraPlatform.



Document Templates

Electronic Payments

Payment Processing

Two-Way Audio & Video

Online Forms

Email Alerts

Document Storage

Activity Tracking

Progress Tracking

Confirmation/Reminders

Credit Card Processing

Invoice Management

Attendance Management

Communication Management

Customer Database

Care Plan Management

Calendar Management

Template Management

Contact Management

Real Time Data

Historical Reporting

Single Provider Practice

Client Portal

Forms Management

Email Reminders

Workflow Management

Insurance Management

File Sharing

Activity Dashboard

Reporting & Statistics

Administrative Reporting

Automated Scheduling

Built-In Database

Chat/Messaging

Unlimited HIPAA Compliant Video, Practice Management and Client Portal starting at just $29/mo. No cap on client contacts. Additional features for billing, scheduling, claims, and telehealth with the $39/mo Pro plan. Subscribe to the annual plan for discounted rates. No hidden fees. Read more about the different plan types on the TheraPlatform website.

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