athenahealth

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Ratings & Reviews

Overall Rating

3.74 / 5 (696)

4.30 / 5 (125)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

3.5 / 5

4.0 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

3.5 / 5

4.0 / 5

Last Reviewed

June 24, 2020

January 13, 2020

Pros/Cons

  • Pros

  • Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it.

  • Easy, pleasurable interface to navigate. Also easy to train others on it, overall a great product. I loved working on it compared to others I have worked with.

  • Cons

  • It is a great way to view your records and communicate with the provider, but if you are a group that takes care of the elderly it can be difficult for the patient to use.

  • Sometimes it was a little bit laggy and crashed often during the work day. After a phone call to athena they were usually able to fix it quickly though.

  • Pros

  • Pretty user friendly. Easy to use and easy to navigate.

  • So user friendly and makes provider's documentation a breeze. I've used DocuTap now for nearly 7 years and I've loved utilizing the product everyday.

  • Cons

  • At times, getting problems fixed can be a bit time consuming but overall customer service is typically pretty quick.

  • The analytics was weak in the beginning but they have continued to improve it over the years.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

338 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots