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athenaOne vs WebPT
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
4.3 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.6 / 5
4.2 / 5
Functionality
3.8 / 5
4.1 / 5
Last Review Written
March 24, 2025
March 20, 2025
Pros/Cons
Pros
- Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.
- This software is sleek and beautiful. It has great ease of use for patients and myself and the office.
- I love the ability to customize my reports, letters and templates. I love the photo capture.
Cons
- The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.
- Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it.
- Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt.
Pros
- The documentation works well with voice recognition and is very easy to use on daily and progress notes. The fax function works very well and appointment reminders is a nice feature.
- I love the fact that it allows for clear, concise, and timely documentation. The reports are fabulous.
- We have been using WebPT for over 6 months now and the transition could not have gone better. We elected to use Kareo for the ability of seamless documentation and billing - and highly recommend it.
Cons
- None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early.
- More recently they are having problems with documenting cancellations and no shows which they were not even aware of.
- Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
98 Recommendations
19 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
