athenahealth Medical Billing Software


 

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

30 Reviews of athenahealth Medical Billing

 

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Software Advice Reviews (6)
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Showing 1-6 of 6

Bhuvana from Reproductive Endocrinologists P.C
Specialty: Endocrinology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent Customer support. All our queries get resolved with good explanations.

Pros

Using the software is self explanatory and easy to understand

Cons

None

Advice to Others

Highly recommend

 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Great Athena Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product was simple, yet a lot of extra options other billing systems have offered. It's great to use for any kind of offices!

 
 

Vicky from Southwest Kidney Institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Recent Update

Ease-of-use

Functionality

Product Quality

Customer Support

Just like any system, Athena has good and bad. The most recent forced update which primarily grouped together similar insurances under a "super package". This change has caused many difficulties. One "super package" can include an insurance that does not require a referral while another insurance under the same package requires an authorization. There is no simple way to figure out exactly which insurance plan you are looking at unless you open up the eligibility details which is time consuming.

Pros

The scheduling feature is extremely easy to use. You can use as many or as little filters as you would like to schedule a patient.

Cons

The insurance policies in Athena have moved around and combined with plans they should not have been combined with. It is a nightmare to run a report for a certain insurance or trying to decipher which specific plan you are looking at without multiple steps.
When making changes to a group of claims (for example adding a missing insurance), you have to go into each individual claim to make the change - there is no way to make the same change to multiple claims.

 
 

Terri from A-1 Revenue Management
Specialty: Billing services
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

AthenaNet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used AthenaNet for about 2 years. It was easy to learn, simple to navigate, and user friendly. The customer support was good. I am not sure about the cost, but I do recall the supervisors speaking about the high cost.

Pros

Reporting was very detailed and could be filtered to customize reports how you wanted them

Cons

I never had any issues with this billing system

Advice to Others

Compare prices and features because I heard it is costly!

 
 

DeAnn from Health Care Practice Partners
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Athena just doesn't seem to flow well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the user it is hard to maneuver though. Trying to generate reports for specifics is time consuming and hard to follow.

Pros

The purple is appealing! It can do what you need it to do.

Cons

Just not easy to spot where you want to go to enter data. Uploading payment information can be a joke at times. We recently switched to Athena, so some remits are still in the previous billing program. Some remits have both. We send the whole remit to them after working the ones from the old company. They send notice back to you to see if you need to post to the previously used program! Just repetitious work.

 
 

Laura from Cornerstone Coding & Compliance Inc.
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Best software we've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used several medical billing software packages, including eCW, and as far as we're concerned, Athena is the best in the market. Athena is the benchmark for all other billing software packages.

Pros

Patient collections, ins eligibility checking, claims scrubbing, Hold buckets for claims needing correction

Cons

That they don't offer a "basic" client option any longer (can't post your own payments)

Advice to Others

Don't bother with "cheaper" products thinking you'll save money. Save yourself the time, money, and effort and just get a solid, dependable, powerful & user friendly product from the get go.

 
 
 
Showing 1-20 of 24

Marty from Midwest Ortho at Rush

September 2017

September 2017

We recently switched from NextGen to Athena Collector.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is much faster than others we have used. Templates load quickly which saves a ton of time.

Cons

The first "round" of collections is automated by Athena. Often, the notes they have on the accounts to not relate to the chart. for example, they will state- referral needed, but the referral is in the chart already. Could be because its still new but it is still a major issue for us presently.

Source: Capterra
 

Danelle from Gerstein Eye Institute

September 2017

September 2017

Demo version for trial period

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Like that a lot of the collections are automated. Provides faster follow up for initial claim rejections.

Cons

Set up seems so tedious. and the initial round of collectors provided by Athena does not seem to be trained very well.

Source: Capterra
 

Debbie from Spine & Brain Neurosurgery Center

August 2017

August 2017

If our billing department didn't double check their posting we would lose THOUSANDS of dollars!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many reports that can be run but some of the reports you would think are needed for every practice are not loaded, you have to "build" the report yourself.

Cons

The staff is not trained to understand how to post claims. If you are an office that gave a great review you may want to spot check a few claims to make sure they are posting correctly-especially if you have any auto claims as you may not even realize they are costing you money!!

Source: Capterra
 

Jennifer from Laurel Pediatric & Teen Medical Center
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Collections have been increased using athenaCollector

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that athenaCollector has follow through on contacting patients whose accounts have been marked as delinquent. Also like that they separate out those patients who have been slated as possible collections referral.

Cons

I would like if athenaCollector was able to verbally speak with patient regarding delinquent accounts if necessary

Source: Capterra
 

Pamela from DEERFIELD MEDICAL ASSOCIATES
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This is the worst, most complicated software I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned from my mistakes. I knew what to look for and ask before we switched vendors.

Pros

They have an automated program that calls the patients if they don't pay. They have mechanisms in place that won't let the patient be until they pay.

Cons

1500 characters is not enough space to write the cons. The posting team is awful. They were writing off charges constant that were not suppose to be written off. Always posting wrong. You think a company that had the responsibility of posting payments would show their posters how to read an EOB. Their first tier support wasn't trained adequately. They would always refer you back to your account manager. We were inundated with phone calls from patients because their accounts were incorrect. They billed Medicare patients for services that were suppose to be written off. Then the patient paid before I'd find the mistake. I'd then have to send them a check for the over payment.

Source: Capterra
 

Jennifer from Rincon Pain Management
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good for many things. Needs improvement with client support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of finding patients and finding the documents you are looking for - things are categorized properly and makes it much easier when looking for a specific document.

Cons

When changing things in an order group, sometimes the changes do not save properly. Therefore, you have to go back and make changes multiple times.

Source: Capterra
 

Michelle from Southwestern Eye Center

December 2016

December 2016

Good for the End User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of use by a billing end user is great. The patient's account is easy to navigate and the dashboard of holds are very clear to see. From a management, perspective to see what is outstanding, and what direction your staff needs to move in for the day. The reporting leaves a little to be desired.

Source: Capterra
 

Alessandra from Brunhild Media
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

best insurance ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been member of Aetna for long time... They are always prompt to answer.love the web to keep truck of your health history

Pros

easy to use

Cons

none

Advice to Others

multiple languages..

Source: Capterra
 

Kristin from Austin Urogynecology

November 2016

November 2016

Athena for Surgeons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Athena health now for over 2 years and find that for the most part, it functions well as an EHR. The ease of use for MU is very helpful.

Source: Capterra
 

Cassaundra from Austin Urology Institute

November 2016

November 2016

GREAT SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using this system and it seems to be improving with each new update. The recent change on verifying insurance eligibility has been so easy and efficient.

Source: Capterra
 

Rosa from Austin Urology Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Medical assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel that there is to much clicking around to do one thing. I was hard getting used to it but i guess we will have to adjust to it.

Pros

It clean and neat

Cons

it not very streamline

Advice to Others

Having to check off medication all at once and deleting them all at once

Source: Capterra
 

COURTNEY from AUSTIN UROLOGY INSTITUTE

November 2016

November 2016

billing specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user friendly and easy to work with. The technical support provided is extremely helpful. Overall best software system.

Source: Capterra
 

Alecia from Austin Urology Institute

November 2016

November 2016

Athena Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall great charting system and is easy to use. The update did take away some features that I liked in the past. Customer service is difficult to get a hold of.

Source: Capterra
 

Caroline from Elevate Partnership
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using athenahealth since 2011. There have been many changes for the better. Athenahealth strives to be ahead of the curve when it comes to regulatory changes. They are proactive. Customer service is very helpful and seem to answer 90% of question up front. What they can't answer is researched and answered in a timely manner.

Pros

Proactive in regulatory changes. They are above in their field. Reports are amazing and customer service is very professional.

Cons

Office need to maintain the control with adjustments because they are aware of extenuating circumstances with each case.

Advice to Others

Make sure office are monitoring all aspects of the EMR. Keep hands on and it will perform at an excellent level for you.

Source: Capterra
 

Lei from Lei Chu urology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Expensive and terrible software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

-5.3% collection rate for my specialty for full billing service, many EOBs such as Cigna n texanplus are not posted yet they charge you 5.3% of the collections. I've provided our logins for various insurance websites, yet they don't do anything.
-denied claims: some they tell you are denied, some are put on hold that unless you check you don't even know is denied. They do not do much for denied claims despite their advertisement.
-they charge $1 for every e prescription you write
-calling support line easily hold for 20-25 min then many times their twos do not know the answer and give you a reference number n call back later
-my account manager and her boss ignore my emails and phone calls w concerns not just not know answer, flat out ignore.

Pros

Emr and billing in onr

Cons

Way too expensive for the level of service, lack of many EOB posting n denied claims work up make 5.3% not worthwhile

Advice to Others

Do not sign up w them, period. Many myself included have or are leaving them.

Source: Capterra
 

Theresa from Complete Care Center

June 2015

June 2015

The Best Decision Any Medical Practice Could Make!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We made the arduous decision to change patient managements systems back in 2011. We reviewed dozens of other programs. None of them could do what Athena does. So we jumped in and we are so happy that we did. Athena is the only cloud based program that I am aware of that actually actively assists the medical office in increasing revenue. They do that in a multitude of ways. Our A/R definitely improved and is much easier to manage, billing now is a breeze, reporting is wonderful and the customer service in response to questions or issues is exceptional. We especially love that Athena does not nickel and dime you to death and we do not have IT issues to deal with, We have never regretted our decision to go with Athena!

Source: Capterra
 

Kim from Watauga Orthopaedics

June 2015

June 2015

The Best Solution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Athena Collector is THE best solution for a practice management system.

Since going live on athena collector, we have increased collections, decreased our days in A/R and receiving payment from our major payors lightening quick! The ¿rules engine¿ drives payment; your claim will not be denied. Other functions, such as scheduling, verification and authorizations are efficient and easy.

I can honestly say that switching to athena was one of the best decisions that we have made.

Source: Capterra
 

Shari from Arthur B. Pitterman, MD

June 2015

June 2015

athena meets the challange

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Athena for 6.5 years. Athena has changed over the years to meet all of the challenges and changes that have happened. The ICD-10 is coming the internal training program insures that the office and the provider will be ready. The ICD-10 training is easy and logical and specialized to the individual practice.

The Athena team stands behind us with follow up on claims, makes the calls to the insurance company with documented notes as to date and time of call and call ref numbers. Local rules can be set to practice needs and insurance company quirks.

The live phone support is great, screen sharing can be used to solve problems. Training modules are available and can be viewed many times.

Athena is changing with the field of medicine and Athena helps us keep changing.

An Athena community is part of the system that practices can share problems and solutions. I recommend Athena collector and the EMR to those practices that want to be on the cutting edge

Source: Capterra
 

Doug from Katahdin Valley Health Cetner

June 2015

June 2015

We are a long term user of EMRs and have found Athena to be the best by far of any we have used

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Their training and preparation during transition is outstanding and their support after go-live is terrific.

Source: Capterra
 

Faith from Faith R. Protsman, MD

June 2015

June 2015

Success in solo private practice!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

AthenaOne is a fully integrated system that is intuitive and easy to use. It has helped me stay in solo private practice and be more prosperous than any time in my 20 years of practice.

Source: Capterra
 
 
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