AxisCare vs Prime Suite

RATING:

4.6

(681)

AxisCare has 681 reviews and a rating of 4.64 / 5 stars vs Prime Suite which has 215 reviews and a rating of 3.88 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (681)
3.9 (215)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 27, 2024
April 8, 2024
Pros/Cons
  • Pros

  • I like it's ease of use functionality. The tutorials provided accelerated effective use of AxisCare and I love working with it every day.
  • Ease of use, customization, extremely useful functionality and par excellence customer service.
  • Cons

  • No customization feature, each business has its own requirement, need to be more flexible. Customer services is bad.
  • I was unaware of the price structure and that we are charged for clients over 20.
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  • Pros

  • The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.
  • Once you develop the template it is easy to use.
  • Cons

  • Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.
  • Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos