Azalea Health software


34 reviews(4.5/5)
34 reviews(4.5/5)

Azalea provides cloud-based electronic health records (EHR), practice management (PM), revenue cycle management (RCM) and telehealth solutions for ambulatory and hospital care settings. Azalea is suitable for community and rural health care settings, including multiple speciality practices.

Azalea EHR is 2015 ONC certified and supports Promoting Interoperability (PI). Users can document SOAP notes, send orders and capture billing from a single screen. The HIPAA-compliant telehealth platform is fully integrated and enables real-time charting. Patient records can be accessed at home, in the practice or in the hospital. Azalea also offers a fully-integrated mobile application, appointment reminders and patient portal. A data integrity validation feature will check various field entries (such as date of birth, insurance, and address) and then notify users of inaccuracies.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

34 Reviews of Azalea Health

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  • LARRY from Athens Bone and Joint

    Specialty: Orthopedics / sports medicine

    Number of employees: 11-50 employees

    June 2018

    Really good EMR

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The program is very user friendly and can be used by anyone with prior computer/EMR experience with little training or coaching. Very adaptable to many specialties and capable of many templates by user design.

    Cons

    Adaptability takes time to set up
    Stock templates not very applicable to our practice
    Uses quite a bit of RAM

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tasha from Phycinity PLLC

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    June 2018

    Azalea Health is an easy system to use.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We have been using Azalea Health for about 10 months and we love it. The system is very user friendly and easy for the staff to get their charts done quickly for the provider.

    Cons

    The only cons I would say coming from the nursing side is that there isn't a lot of option for the telephone note and referral templates.

    This review was submitted organically. No incentive was offered
    Review Source
  • DENICE from Shawn Bonsell, MD PA

    Specialty: Orthopedics / sports medicine

    Number of employees: 2-10 employees

    June 2018

    SCHEDULER/OFFICE MANAGER

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    FOR OVER 5 YEARS WE HAVE STRUGGLED WITH THE DECISION TO CONVERT TO A NEW EMR. WE HAD BEEN WITH LEONARDOMD FOR 15 YEARS AND "SET IN OUR WAYS". (BEING 65 YRS OLD DOESN'T HELP EITHER) THIS HAS BEEN UNDOUBTEDLY THE EASIEST TRANSITION FOR ALL OF OUR STAFF. THE SUPPORT STAFF AT AZALEA HAVE BEEN EXACTLY THAT, " EXTREMELY SUPPORTIVE"!! THEY HAVE BEEN SO HELPFUL WHEN WE HAVE REACHED OUT TO THEM WITH PROMPT RESPONSE. I LOVE IT! AND WOULD HIGHLY RECOMMEND IT.

    Cons

    I HAVE NO CONS !

    This review was submitted organically. No incentive was offered
    Review Source
  • Sandy from ERH Healthcare

    Specialty: Multi-specialty

    Number of employees: 201-500 employees

    June 2018

    Best EMR I've ever used!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Exceptional customer service. IT department always returns your phone calls. The revenue cycle team is always available and willing to help with any issue and listens to the concerns of the client. Product is easy to use. The development team will work with the client to customize the product to suit needs if at all possible.

    Cons

    ePrescribing is clumsy. A (better) medical dictionary should be incorporated for those who are spelling challenged. Providers complain that systems does not allow the review of the hierarchical codes for ICD-10.

    This review was submitted organically. No incentive was offered
    Review Source
  • Deb from Siouxland Adult Medicine

    Specialty: Internal medicine

    Number of employees: 11-50 employees

    June 2018

    Frustrating system much of the time with no answers, fixes and angry patients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

    Pros

    EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

    Cons

    We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

    This review was submitted organically. No incentive was offered
    Review Source
  • Michael from Neurology Outreach Clinics

    Specialty: Neurology / neurosurgery

    Number of employees: 2-10 employees

    June 2018

    Excellent, User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and functionality of the program. It’s an all in one program. Customer support is fast to respond.

    Cons

    would be nice to show if a fax went through when sending in assembly and would be nice if in the fax folder it showed the name of who the fax is from

    This review was submitted organically. No incentive was offered
    Review Source
  • Shelby from Koala Center for Sleep Disorders

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    May 2018

    Good program for PCP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Technical support is great and so helpful. Easy software to use and train other employees. The price is very reasonable.

    Cons

    There is a charge for other features if you want to use them. If someone else is in a chart at the same time you are it does not save your changes.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sandra from Cedar Family Practice

    Specialty: Family medicine

    Number of employees: 2-10 employees

    May 2018

    Azalea is easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If there is ever an issue , it is usually resolved the same day.

    Pros

    The fact that it is easy to use and that customer service and technical help is right at our fingertips.

    Cons

    Some of the features are not included , and are a separate charge, other than that there has not been an issue that technical support has not dealt with in a timely manner.

    This review was submitted organically. No incentive was offered
    Review Source
  • Paula from Arbor foot health

    Specialty: Podiatry

    Number of employees: 2-10 employees

    May 2018

    Podiatrist asst

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It would be nice if we could understand the changes to billing so we can help patients

    Pros

    Easy to use , even for someone older can usually pick up it up! Very user friendly! I would recommend it over compulink any day!

    Cons

    Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea

    This review was submitted organically. No incentive was offered
    Review Source
  • Amber from Atlanta Insomnia & Behavioral Health Services, P.C.

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    May 2018

    Azalea is by far the most user friendly EHR platform for an administrator that I've ever worked with.

    Ease-of-use
    Functionality
    Quality
    Support

    Azlea's customer service is always friendly and helpful, but occasionally I've had to request an update to a ticket more than once before getting a reply.

    Pros

    Azalea is extremely user friendly. I have worked with many EHR platforms and this one is the easiest by far to use for administrative tasks.

    Cons

    Creating superbills, or facesheets in Azalea speak, is not quite as intuitive as the rest of the functions. The resulting sheet to send to the patient does have the professional appearance we would prefer.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jolene from Women's Telehealth

    Specialty: Other specialty

    Number of employees: 11-50 employees

    May 2018

    Azalea Customer Service is EXCELLENT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

    Pros

    Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

    Cons

    Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

    This review was submitted organically. No incentive was offered
    Review Source
  • AJ from UBHS

    Specialty: Psychiatry

    Number of employees: 11-50 employees

    May 2018

    Improved Practice Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea.

    Pros

    In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

    Cons

    As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nima from Nima P. Patel MD PC

    March 2018

    The implementation process was seamless

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The mobile access is great. The practice management piece of Azalea works well and it is integrated with the clearinghouse

    Cons

    The EMR part is very basic and needs customization. Also posting payments is a little complication. It would be better if it was a little easier to post payments

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from Physical Therapy Concepts

    Specialty: Physical therapy / rehab

    Number of employees: 2-10 employees

    March 2018

    Patient statements are pathetic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have begged for changes but nothing so far!!

    Pros

    Right now, I can't find anything that my billing company does with Azaela that I like. Hopefully things will change!

    Cons

    System is slow and complicated! Patient statements are 3-4 pages long with lots of things on them that the patient does not need to know!! Do not recommend!

    This review was submitted organically. No incentive was offered
    Review Source
  • Daniel from Celebration Orthopaedics

    February 2018

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software, the one that I use for work is very easy to use. I completely understood my way around the software within a day.

    Cons

    One thing that I don't like about this software, is that, when I am logged into my personal computer, I lose connection very frequently.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ASHLEY from South Georgia North Florida Eye Partners

    Number of employees: 51-200 employees

    January 2018

    I have had a great experience with Azalea. It is straight forward and very easy to navigate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the simplicity, yet thoroughness it provides. Everything is easily categorized and accessible.

    Cons

    I would say the only con (if really a con) is the limitations for each user.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Wesley from Myers Plastic Surgery

    Specialty: Plastic & reconstructive surgery

    Number of employees: 2-10 employees

    January 2018

    Horrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My previous EMR was bought by Azalea and I was forced to switch. This EMR has been a thorn in my side since I switched. My staff does nothing but complain.

    Pros

    There is not one redeeming quality about this EMR. I have used everything from EPIC to cloud based EMRs. This EMR is at the bottom.

    Cons

    This is a very cumbersome and confusing EMR. The screens are not intuitive and the system is extremely hard to navigate.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sandra from Cedar Family Practice

    Specialty: General practitioner

    Number of employees: 2-10 employees

    March 2017

    Modern EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We needed a program that was useful both for charting and billing. We have used other programs that did not meet the new federal requirements although they were very easy to use. We started with Azalea a year ago and are still working the bugs out of the billing portion as we have had to make many changes to accommodate our rural health clinic. The providers are very satisfied with the information accessible through the EHR section of the program. They have been very resistant to using a computerized chart system but are slowing becoming used to it.

    Pros

    Azalea is user friendly and the support team has been wonderful throughout the set up and any changes that have occurred over the past year.

    Cons

    Medication refills are done through Dr First and you have to switch programs to look into a patient chart if there is any question regarding the refill.

  • Joseph from DeKalb-Gwinnett OB/GYN PC

    Specialty: Ob Gyn / women's health

    Number of employees: 2-10 employees

    March 2017

    As usual, appropriate answers just when i need them.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use; flexibility to use my own forms. Good support when I need it. Good price. Good handling of the work flow.

    Cons

    Occasional parts that need to be tweaked, may not get done because the developers are very busy with more pressing issues.

  • Laurie from Ageless Men's Health

    Specialty: Family medicine

    Number of employees: 51-200 employees

    March 2017

    Overall a well rounded product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

    Pros

    Easy to use-simple click and point process. Easy for a entry level employee to use. Azalea is willing to accept and implement user ideas for upgrades. Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with. Great support staff-tickets are handled quickly and efficiently.

    Cons

    So of the reports are time consuming to extract the data you are looking for. Agings for example-no aging report that gives a total overall account balance on one line. The combined aging is line by line. The primary insurance aging only gives insurance, pt. aging gives patient balances. Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

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