Azalea Health Software


 

Azalea Health offers a collection of medical solutions for a variety of specialties. Providing a cloud-based EHR, practice management software, revenue cycle management, and more, Azalea products bring together a practice's medical and financial needs into a single system.

Within the EHR application, Azalea Health offers an integrated telehealth feature. Physicians can interact with patients or other caregivers through live streaming video calls. This feature can be accessed from Internet-connected devices such as smartphones, and it’s fully HIPAA-compliant.

A data integrity validation feature will check various field entries (such as date of birth, insurance, and address) and then notify users of inaccuracies. Other features include pre-filled SOAP notes, including ICD and CPT codes.

Azalea solutions are cloud-based, allowing the software to grow with a practice. All data is encrypted and controlled by user permissions. Azalea products are compatible with all mobile devices, including iPads.

 

Azalea Health - Azalea Health EHR
 
  • Azalea Health - Azalea Health EHR
    Azalea Health EHR
  • Azalea Health - Azalea Health PM
    Azalea Health PM
  • Azalea Health - Azalea RCM Billing Services
    Azalea RCM Billing Services
  • Azalea Health - Azalea Health Patient Portal
    Azalea Health Patient Portal
  • Azalea Health - AzaleaM Mobile Health
    AzaleaM Mobile Health
  • Azalea Health - Azalea Telehealth
    Azalea Telehealth
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

34 Reviews of Azalea Health

 

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Software Advice Reviews (31)
More Reviews (3)

Showing 1-20 of 31

LARRY from Athens Bone and Joint
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Really good EMR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The program is very user friendly and can be used by anyone with prior computer/EMR experience with little training or coaching. Very adaptable to many specialties and capable of many templates by user design.

Cons

Adaptability takes time to set up
Stock templates not very applicable to our practice
Uses quite a bit of RAM

Review Source
 
 

Tasha from Phycinity PLLC
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Azalea Health is an easy system to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We have been using Azalea Health for about 10 months and we love it. The system is very user friendly and easy for the staff to get their charts done quickly for the provider.

Cons

The only cons I would say coming from the nursing side is that there isn't a lot of option for the telephone note and referral templates.

Review Source
 
 

DENICE from Shawn Bonsell, MD PA
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

SCHEDULER/OFFICE MANAGER

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

FOR OVER 5 YEARS WE HAVE STRUGGLED WITH THE DECISION TO CONVERT TO A NEW EMR. WE HAD BEEN WITH LEONARDOMD FOR 15 YEARS AND "SET IN OUR WAYS". (BEING 65 YRS OLD DOESN'T HELP EITHER) THIS HAS BEEN UNDOUBTEDLY THE EASIEST TRANSITION FOR ALL OF OUR STAFF. THE SUPPORT STAFF AT AZALEA HAVE BEEN EXACTLY THAT, " EXTREMELY SUPPORTIVE"!! THEY HAVE BEEN SO HELPFUL WHEN WE HAVE REACHED OUT TO THEM WITH PROMPT RESPONSE. I LOVE IT! AND WOULD HIGHLY RECOMMEND IT.

Cons

I HAVE NO CONS !

Review Source
 
 

Sandy from ERH Healthcare
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Best EMR I've ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Exceptional customer service. IT department always returns your phone calls. The revenue cycle team is always available and willing to help with any issue and listens to the concerns of the client. Product is easy to use. The development team will work with the client to customize the product to suit needs if at all possible.

Cons

ePrescribing is clumsy. A (better) medical dictionary should be incorporated for those who are spelling challenged. Providers complain that systems does not allow the review of the hierarchical codes for ICD-10.

Review Source
 
 

Deb from Siouxland Adult Medicine
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Frustrating system much of the time with no answers, fixes and angry patients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

Pros

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

Review Source
 
 

Michael from Neurology Outreach Clinics
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Excellent, User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and functionality of the program. It’s an all in one program. Customer support is fast to respond.

Cons

would be nice to show if a fax went through when sending in assembly and would be nice if in the fax folder it showed the name of who the fax is from

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good program for PCP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Technical support is great and so helpful. Easy software to use and train other employees. The price is very reasonable.

Cons

There is a charge for other features if you want to use them. If someone else is in a chart at the same time you are it does not save your changes.

Review Source
 
 

Sandra from Cedar Family Practice
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Azalea is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If there is ever an issue , it is usually resolved the same day.

Pros

The fact that it is easy to use and that customer service and technical help is right at our fingertips.

Cons

Some of the features are not included , and are a separate charge, other than that there has not been an issue that technical support has not dealt with in a timely manner.

Review Source
 
 

Paula from Arbor foot health
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Podiatrist asst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be nice if we could understand the changes to billing so we can help patients

Pros

Easy to use , even for someone older can usually pick up it up! Very user friendly! I would recommend it over compulink any day!

Cons

Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea

Review Source
 
 

Amber from Atlanta Insomnia & Behavioral Health Services, P.C.
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Azalea is by far the most user friendly EHR platform for an administrator that I've ever worked with.

Ease-of-use

Functionality

Product Quality

Customer Support

Azlea's customer service is always friendly and helpful, but occasionally I've had to request an update to a ticket more than once before getting a reply.

Pros

Azalea is extremely user friendly. I have worked with many EHR platforms and this one is the easiest by far to use for administrative tasks.

Cons

Creating superbills, or facesheets in Azalea speak, is not quite as intuitive as the rest of the functions. The resulting sheet to send to the patient does have the professional appearance we would prefer.

Review Source
 
 

Jolene from Women's Telehealth
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Azalea Customer Service is EXCELLENT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

Review Source
 
 

AJ from UBHS
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Improved Practice Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea.

Pros

In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Cons

As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

Review Source
 
 

James from Physical Therapy Concepts
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Patient statements are pathetic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have begged for changes but nothing so far!!

Pros

Right now, I can't find anything that my billing company does with Azaela that I like. Hopefully things will change!

Cons

System is slow and complicated! Patient statements are 3-4 pages long with lots of things on them that the patient does not need to know!! Do not recommend!

Review Source
 
 

Wesley from Myers Plastic Surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My previous EMR was bought by Azalea and I was forced to switch. This EMR has been a thorn in my side since I switched. My staff does nothing but complain.

Pros

There is not one redeeming quality about this EMR. I have used everything from EPIC to cloud based EMRs. This EMR is at the bottom.

Cons

This is a very cumbersome and confusing EMR. The screens are not intuitive and the system is extremely hard to navigate.

Review Source
 
 

Sandra from Cedar Family Practice
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Modern EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We needed a program that was useful both for charting and billing. We have used other programs that did not meet the new federal requirements although they were very easy to use. We started with Azalea a year ago and are still working the bugs out of the billing portion as we have had to make many changes to accommodate our rural health clinic. The providers are very satisfied with the information accessible through the EHR section of the program. They have been very resistant to using a computerized chart system but are slowing becoming used to it.

Pros

Azalea is user friendly and the support team has been wonderful throughout the set up and any changes that have occurred over the past year.

Cons

Medication refills are done through Dr First and you have to switch programs to look into a patient chart if there is any question regarding the refill.

 
 

Joseph from DeKalb-Gwinnett OB/GYN PC
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

As usual, appropriate answers just when i need them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use; flexibility to use my own forms. Good support when I need it. Good price. Good handling of the work flow.

Cons

Occasional parts that need to be tweaked, may not get done because the developers are very busy with more pressing issues.

 
 

Laurie from Ageless Men's Health
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Overall a well rounded product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

Pros

Easy to use-simple click and point process. Easy for a entry level employee to use. Azalea is willing to accept and implement user ideas for upgrades. Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with. Great support staff-tickets are handled quickly and efficiently.

Cons

So of the reports are time consuming to extract the data you are looking for. Agings for example-no aging report that gives a total overall account balance on one line. The combined aging is line by line. The primary insurance aging only gives insurance, pt. aging gives patient balances. Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

 
 

Felix from Swift Health Urgent Care
Specialty: Urgent care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best EMR Software for start up practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been only in practice for under 10 years, and I started with the free software that is on the market. However as our practice grew we required more than just patient demo graphics and charting. We needed software that would be able to optimize our entire front to back end office functions inclusive of charting. We reviewed other comparable software before making our final choice. Our practice manager consultant who assisted in this process really helped us in making the decision by demonstrating how Azalea Health platform would be able to meet our growing needs. This platform is truly the best software for start up practices and we wish Azalea Health all the best in the near future.

Pros

User Accountability, ease of use, and functions

Cons

Support portal, we prefer a phone call sometimes.

 
 

Mike from Ageless Men's Health
Specialty: General practitioner
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Finally! An EHR customized for any size practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates.

When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing).

There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues.
Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live.

Pros

I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

Cons

As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

 
 

richard from Celebration Orthopaedic & Sports Medicine Institute
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

I have worked on over 30 different EMR / EHR's and Azalea is by the far the easist one to transition to , by far...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend Azalea to anyone looking to transition to a new system.

Pros

Ease of use, hands down, as a Practice Administrator with little or no down time, I find their support team and learning videos to be one of the best. We also utilize Azalea's billing team and our aging has never been so clean, great job.

Cons

As I am always asking for upgrades, they have to prioritize all request based on the number of requests they receive, so your request may not get resolved timely.

 
 
 
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Showing 1-3 of 3

Nima from Nima P. Patel MD PC

March 2018

March 2018

The implementation process was seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The mobile access is great. The practice management piece of Azalea works well and it is integrated with the clearinghouse

Cons

The EMR part is very basic and needs customization. Also posting payments is a little complication. It would be better if it was a little easier to post payments

Review Source: Capterra
 

Daniel from Celebration Orthopaedics

February 2018

February 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software, the one that I use for work is very easy to use. I completely understood my way around the software within a day.

Cons

One thing that I don't like about this software, is that, when I am logged into my personal computer, I lose connection very frequently.

Review Source: Capterra
 

ASHLEY from South Georgia North Florida Eye Partners
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

I have had a great experience with Azalea. It is straight forward and very easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the simplicity, yet thoroughness it provides. Everything is easily categorized and accessible.

Cons

I would say the only con (if really a con) is the limitations for each user.

Review Source: Capterra