Azalea Health Software


Azalea provides cloud-based electronic health records (EHR), practice management (PM), revenue cycle management (RCM) and telehealth solutions for ambulatory and hospital care settings. Azalea is suitable for community and rural health care settings, including multiple speciality practices.

Azalea EHR is 2015 ONC certified and supports Promoting Interoperability (PI). Users can document SOAP notes, send orders and capture billing from a single screen. The HIPAA-compliant telehealth platform is fully integrated and enables real-time charting. Patient records can be accessed at home, in the practice or in the hospital. Azalea also offers a fully-integrated mobile application, appointment reminders and patient portal. A data integrity validation feature will check various field entries (such as date of birth, insurance, and address) and then notify users of inaccuracies.

Azalea Health patient dashbaord
Azalea Health patient dashbaord

Azalea Health patient dashbaord

Azalea Health EHR chart note

Azalea Health EHR chart note

Azalea Health RCM billing services

Azalea Health RCM billing services

Azalea Health EHR dashboard

Azalea Health EHR dashboard

Azalea Health patient portal MyHealthSpot

Azalea Health patient portal MyHealthSpot

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



36 Reviews of Azalea Health

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 36 reviews

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Ashley from South Georgia Eye Partners

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Azalea

Pros

I like how you are able to see multiple office's schedules. It makes it easier to schedule appointments for the patient without them having to call different offices within the same practice.

Cons

I do not like how you have to be authorized to take payments. I understand I am a technician, but I also take payments from patients due to me being cross trained into other areas.

Review Source: Capterra

cila from SGEP

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Working With Azalea

Pros

I have only been using Azalea for about 1 year. I have enjoyed working with Azalea. It is very easy to navigate, post, and search for patients.

Cons

Sometimes when I post patients charges and codes the cost of the charge does not populate.

Review Source: Capterra

LARRY from Athens Bone and Joint

Specialty:  Orthopedics / sports medicine

Number of employees:  11-50 employees

Ease-of-use

Functionality

June 2018

Really good EMR

Pros

The program is very user friendly and can be used by anyone with prior computer/EMR experience with little training or coaching. Very adaptable to many specialties and capable of many templates by user design.

Cons

Adaptability takes time to set up
Stock templates not very applicable to our practice
Uses quite a bit of RAM

Review Source

Tasha from Phycinity PLLC

Specialty:  Pediatrics

Number of employees:  2-10 employees

Ease-of-use

Functionality

June 2018

Azalea Health is an easy system to use.

Pros

We have been using Azalea Health for about 10 months and we love it. The system is very user friendly and easy for the staff to get their charts done quickly for the provider.

Cons

The only cons I would say coming from the nursing side is that there isn't a lot of option for the telephone note and referral templates.

Review Source

DENICE from Shawn Bonsell, MD PA

Specialty:  Orthopedics / sports medicine

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

June 2018

SCHEDULER/OFFICE MANAGER

Pros

FOR OVER 5 YEARS WE HAVE STRUGGLED WITH THE DECISION TO CONVERT TO A NEW EMR. WE HAD BEEN WITH LEONARDOMD FOR 15 YEARS AND "SET IN OUR WAYS". (BEING 65 YRS OLD DOESN'T HELP EITHER) THIS HAS BEEN UNDOUBTEDLY THE EASIEST TRANSITION FOR ALL OF OUR STAFF. THE SUPPORT STAFF AT AZALEA HAVE BEEN EXACTLY THAT, " EXTREMELY SUPPORTIVE"!! THEY HAVE BEEN SO HELPFUL WHEN WE HAVE REACHED OUT TO THEM WITH PROMPT RESPONSE. I LOVE IT! AND WOULD HIGHLY RECOMMEND IT.

Cons

I HAVE NO CONS !

Review Source

Sandy from ERH Healthcare

Specialty:  Multi-specialty

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Best EMR I've ever used!

Pros

Exceptional customer service. IT department always returns your phone calls. The revenue cycle team is always available and willing to help with any issue and listens to the concerns of the client. Product is easy to use. The development team will work with the client to customize the product to suit needs if at all possible.

Cons

ePrescribing is clumsy. A (better) medical dictionary should be incorporated for those who are spelling challenged. Providers complain that systems does not allow the review of the hierarchical codes for ICD-10.

Review Source

Deb from Siouxland Adult Medicine

Specialty:  Internal medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Frustrating system much of the time with no answers, fixes and angry patients.

MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

Pros

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

Review Source

Michael from Neurology Outreach Clinics

Specialty:  Neurology / neurosurgery

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Excellent, User Friendly

Pros

The ease of use and functionality of the program. It’s an all in one program. Customer support is fast to respond.

Cons

would be nice to show if a fax went through when sending in assembly and would be nice if in the fax folder it showed the name of who the fax is from

Review Source

Shelby from Koala Center for Sleep Disorders

Specialty:  Ob Gyn / women's health

Number of employees:  11-50 employees

Ease-of-use

Functionality

May 2018

Good program for PCP

Pros

Technical support is great and so helpful. Easy software to use and train other employees. The price is very reasonable.

Cons

There is a charge for other features if you want to use them. If someone else is in a chart at the same time you are it does not save your changes.

Review Source

Sandra from Cedar Family Practice

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Azalea is easy to use.

If there is ever an issue , it is usually resolved the same day.

Pros

The fact that it is easy to use and that customer service and technical help is right at our fingertips.

Cons

Some of the features are not included , and are a separate charge, other than that there has not been an issue that technical support has not dealt with in a timely manner.

Review Source

Paula from Arbor foot health

Specialty:  Podiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Podiatrist asst

It would be nice if we could understand the changes to billing so we can help patients

Pros

Easy to use , even for someone older can usually pick up it up! Very user friendly! I would recommend it over compulink any day!

Cons

Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea

Review Source

Amber from Atlanta Insomnia & Behavioral Health Services, P.C.

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

May 2018

Azalea is by far the most user friendly EHR platform for an administrator that I've ever worked with.

Azlea's customer service is always friendly and helpful, but occasionally I've had to request an update to a ticket more than once before getting a reply.

Pros

Azalea is extremely user friendly. I have worked with many EHR platforms and this one is the easiest by far to use for administrative tasks.

Cons

Creating superbills, or facesheets in Azalea speak, is not quite as intuitive as the rest of the functions. The resulting sheet to send to the patient does have the professional appearance we would prefer.

Review Source

Jolene from Women's Telehealth

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Azalea Customer Service is EXCELLENT

I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

Review Source

AJ from UBHS

Specialty:  Psychiatry

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Improved Practice Management

Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea.

Pros

In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Cons

As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

Review Source

Nima from Nima P. Patel MD PC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The implementation process was seamless

Pros

The mobile access is great. The practice management piece of Azalea works well and it is integrated with the clearinghouse

Cons

The EMR part is very basic and needs customization. Also posting payments is a little complication. It would be better if it was a little easier to post payments

Review Source: Capterra

James from Physical Therapy Concepts

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Patient statements are pathetic

I have begged for changes but nothing so far!!

Pros

Right now, I can't find anything that my billing company does with Azaela that I like. Hopefully things will change!

Cons

System is slow and complicated! Patient statements are 3-4 pages long with lots of things on them that the patient does not need to know!! Do not recommend!

Review Source

Daniel from Celebration Orthopaedics

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great

Pros

This software, the one that I use for work is very easy to use. I completely understood my way around the software within a day.

Cons

One thing that I don't like about this software, is that, when I am logged into my personal computer, I lose connection very frequently.

Review Source: Capterra

ASHLEY from South Georgia North Florida Eye Partners

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

I have had a great experience with Azalea. It is straight forward and very easy to navigate.

Pros

I love the simplicity, yet thoroughness it provides. Everything is easily categorized and accessible.

Cons

I would say the only con (if really a con) is the limitations for each user.

Review Source: Capterra

Wesley from Myers Plastic Surgery

Specialty:  Plastic & reconstructive surgery

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Horrible

My previous EMR was bought by Azalea and I was forced to switch. This EMR has been a thorn in my side since I switched. My staff does nothing but complain.

Pros

There is not one redeeming quality about this EMR. I have used everything from EPIC to cloud based EMRs. This EMR is at the bottom.

Cons

This is a very cumbersome and confusing EMR. The screens are not intuitive and the system is extremely hard to navigate.

Review Source

Sandra from Cedar Family Practice

Specialty:  General practitioner

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Modern EHR

We needed a program that was useful both for charting and billing. We have used other programs that did not meet the new federal requirements although they were very easy to use. We started with Azalea a year ago and are still working the bugs out of the billing portion as we have had to make many changes to accommodate our rural health clinic. The providers are very satisfied with the information accessible through the EHR section of the program. They have been very resistant to using a computerized chart system but are slowing becoming used to it.

Pros

Azalea is user friendly and the support team has been wonderful throughout the set up and any changes that have occurred over the past year.

Cons

Medication refills are done through Dr First and you have to switch programs to look into a patient chart if there is any question regarding the refill.


Displaying 1 - 20 of 36 reviews