Azalea Health

RATING:

4.3

(90)

About Azalea Health

Azalea provides cloud-based electronic health records (EHR), practice management (PM), revenue cycle management (RCM) and telehealth solutions for ambulatory and hospital care settings. Azalea is suitable for community and rural health care settings, including multiple specialty practices. Azalea EHR is 2015 Cures Edition ONC certified and supports Promoting Interoperability (PI). Users can document SOAP notes, send orders and capture billing from a single screen. The HIPAA-compliant telehealth platform is fully integrated and enables real-time charting. Patient records can be accessed at home, in the practice or in the hospital. Azalea also offers a fully-integrated mobile application, appointment reminders and patient portal. A data integrity validation feature will ...

Azalea Health Pricing

Contact Azalea Health for pricing information.

Starting price: 

$499.00 per month

Free trial: 

Available

Free version: 

Not Available

Patient dashboard
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Azalea Health Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Azalea Health

1 - 5 of 90 Reviews

Daphne

Health, Wellness and Fitness, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

Quick Easy & Reliable Interface.

Hitham

Medical Practice, 2-10 employees

Used daily for less than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

A peace of mind

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

PROS

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive.

CONS

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

Mike

Medical Practice, 51-200 employees

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Finally! An EHR customized for any size practice!

I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates. When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing). There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues. Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live.

PROS

I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

CONS

As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

Deb

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed June 2018

Frustrating system much of the time with no answers, fixes and angry patients.

MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

PROS

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

CONS

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

Geoff

Medical Practice, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2023

Effective product for working denials - horrible for RHC payment posting

The hospital I work for (in clinic billing) handles RHCs, office only, Wound Care, Part A -AND- Part B, labs, and almost everything else. The only issue from a claims point of view is OBGYN. When we added a local OB clinic, we had to go with a competing product because Azalea was inadequate. They are working on fixing the OB issues. I have zero problems with the several types of coding I do (RHC, Wound Care, etc.). The denials are easily pulled in for working. Overall, from my perspective, Azalea is an excellent product.But then there's the Postin problem above.

PROS

The product is highly adaptable, except for OBGYN. See below for the biggest problem.

CONS

We have one ongoing problem - and it is huge. About 40% of our claims are RHC (Rural Health Clinics). Azalea does --NOT-- understand posting payments for the RHCs. Currently, we can't do our month end close for the RHCs. Azalea does not even understand the problem when we explain it. This month, again, we are having to fall back on manually entering payments because something was changed, "improved" this month, and we can no longer do an automated close. We are talking about adding HUNDREDS of hours to the monthly close because we have to enter these claims manually. We can't even get Azalea to understand what the problem is - or even why it's a problem for our RHCs. --Hundreds of extra hours--