Very good. We were offered a free trial period to familiarize ourselves with the software before we committed fully, we were even given special offers for the mobile app. We are very happy with the way all visits are completed and sent smoothly to Tellus. Their merge with Tellus has been very successful for us. The only issues we had were with Tellus and never with Behaviorsoft and we are currently billing very easily with matched visits and easy solutions for errors. This system gives us peace of mind knowing everything is checked.

The support offered to us from Behaviorsoft is exceptional. Even though we've found glitches or struggled to adjust the software to our particular way of working in the beginning during the transition, what convinced me to stick with them is that they are fast to respond, they're available at all times and offer quick solutions that fit our specific needs. They've made modifications to the software just based on our request and are very professional and knowledgeable. Especially [SENSITIVE CONTENT HIDDEN]

The way the replacements are graphed is still something we'd like to perfect. There is always room for improvement of course, but there is nothing that I can say that I like the least about the software, just things we'd like to personalize in the future.

I cannot sing enough praises about Behaviorsoft. It is easy to use, effective, and tracks so many different components. It combines many features into one program, allowing for better overall therapy. I love the data tracking features and goals developed. It took much of the extra work out of writing behavior plans. I also enjoy the session notes. They are simple for staff to complete, but provide a wealth of information for me as an analyst. Billing could not be easier. I don't have to spend hours creating claims.

The only aspect of improvement I have see so far is submission to Medicaid services for initial referrals. I have not found how to attach documents to send to insurance companies to approve services. Currently, these have to be done in the various portals of the insurance companies. If Behaviorsoft had the ability to send the documents through to respective insurance companies, it would remove some extra hassle. As a new company, these approvals were difficult to navigate and put off gaining needed reimbursement.

It was a pretty good product when it was Behaviorsoft. After the rebranding to CR Essentials the problems began. It locks down devices, which must then be completely restarted. It doesn't always transfer all of the data to the server, so I have to try and remember how many trials were run, or just do it on paper and pencil, which defeats the purpose of paying for the mobile app. Customer service is slow to respond and often times unable to fix glitches, thereby delaying critical processes.

It is a cheap option for small companies

Constantly crashingNot uploading mobile data to the systemCustomer service is slow and often times not able to fix the problem

We did demos on every other major platform out there for new behavior therapy practice. Behavior soft has all the features of products that were far more expensive and it was hands down the easiest to use. There was no need for endless training meetings, we were literally able to log in and figure out where everything we needed was in minutes. The user interface is clean, well laid out and intuitive to use. If you have used any other data collection platform in the past, this will be a breeze for you to hop on and go to work quickly.

There really just wasn't anything to dislike about the platform.

[SENSITIVE CONTENT HIDDEN] and the team at Behaviorsoft are very easy to work with. Our contact [SENSITIVE CONTENT HIDDEN], did a video presentation/training with our team and answered any questions they had. They respond very quickly to any issues that have come up and I know if I encounter a problem they will do everything they can to fix it.

The program is very user friendly and easy to learn. I was able to add our staff into the system quickly and the features in the program allow me to track expiration dates on certifications and other areas to ensure we stay up to date. Client/patient information was easy to add and my staff are able to add their notes and post time quickly as well as chart and graph progress easily. Our Director is able to view all out clients in one spot and can message the technician directly to provide feedback.

None so far. I haven't encountered anything that I don't like