Best Customer Service and Easy to Use

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Pros

After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.

Cons

I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.

Excellent CRM

Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Cons

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

BEST CUSTOMER SERVICE EVER

Best tool I have used. If there is a preset that does not fit well, they will design it to fit your needs. Customer service is everything. They never make you feel stupid, they help you right away.

Pros

The software is pretty encompassing, which means it takes time to become very familiar. But the onboarding is done through Zoom with very accomodating and professional staff that take time to cover their set agenda and any questions you may have...even if you have asked the question previously. If you call customer service, you get through and get connected and problem solved immediately.

Cons

The software is pretty encompassing. It takes time to learn.

You Get What You Pay For

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Yosune Review

BestNotes has been great overall. It allows for easy use for us and our clients.

Pros

I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.

Cons

Learning the coding and billing side of things has been the most challenging.