BestNotes software


BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the behavioral health and substance abuse industry. The software merges CRM and EHR tools into a highly effective and functional product that improves client interactions.

BestNotes is offered as a fully integrated suite that includes scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Documentation is designed with the behavioral health specialist in mind by helping eliminate double data entry, enabling point and click documentation and allowing users to quickly create group notes and treatment plans. 

BestNotes CRM tracks sales activity, follow-ups, referrals, and ongoing customer interactions. The software covers the full spectrum of client interactions from sales to alumni relations. The patient calendar automatically includes notes and billing codes for each appointment.

BestNotes requires no upfront fees and offers users a month-to-month contract and training/support for a fee.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000

17 Reviews of BestNotes

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  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Gave It A Try

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are leaving Bestnotes to go with another company.

    Pros

    The look is promising. Not many other positives. Their online training tutorials are adequate.

    Cons

    The functionality is lacking. The eMAR is useless.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessica from UR1 Professionals

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2018

    Seems to be an older software.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I believe Best Notes could be more utilized if they would advance the technologies of the program to easily use and make edits.

    Pros

    When a patient is selected, all documents uploaded are listed on the right, but I am still able to create and select a folder on the left to see a list of the documents in that category.

    Cons

    The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from UR1 Professionals

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2018

    Perfect for what we use it for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I still currently use this daily.

    Pros

    Great way to organize patient files. It's easy to use and understand. Can be organized and separated by facilities (we bill for multiple facilities).

    Cons

    My biggest complaint is that the "quick list" only goes up to 7 and there isn't any customization to add lists. We use that to separate our facilities patients however we bill for more than 7 facilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Miriam from Henkel

    Specialty: Other specialty

    Number of employees: 10,000+ employees

    June 2018

    BestNotes offers many possibilities to users.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best thing that BestNotes has is that it is a multifunctional platform for users, offering the possibility that someone can edit my notes if I give them the authorization, and in this way, be able to have group notes within an organization or company.

    Cons

    I would like BestNotes to improve its design, since since I am using it, I have noticed that the design has never changed, it has always been the same, and that in particular, it bores all users, it should be much more varied and with colors Nicer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dominic from Q2i

    Number of employees: 2-10 employees

    June 2018

    Great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

    Cons

    I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Phil from Utah Valley Health & Wellness Magazine

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    May 2018

    Great efficient notekeepinf software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Loved the ease of use and access and ability to customize the product to fit the needs the of the clientele. Did great with individual and group casenotes.

    Cons

    I was just a user and not an admin so I don’t know how to manage the financial and billing side of the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Katie from Quality Youth Services

    May 2018

    BestNotes is worked wonderfully as an all inclusive EHR and Billing system when paired with Claim.MD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that the software captures all claim data information and builds electronic HCFA 1500 claim forms with information input to BestNotes. This makes billing a seamless and streamlined process.

    Cons

    The software is susceptible to internet interruptions and can be slow loading from page to page. Certain client files and registers that are very large sometimes produce an error code when loading .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Charley from Madrona Recovery

    Specialty: Substance abuse

    Number of employees: 11-50 employees

    April 2018

    Not for those who love a paper chart

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

    Cons

    If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Quinci from ScenicView Academy

    Specialty: Psychology/therapy

    Number of employees: 51-200 employees

    November 2016

    BestNotes Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    BestNotes has been a good program to utilize for taking notes, organizing and tracking assessments, and keeping attendance. It's also nice you can customize some of the features for your company. I wish more features were able to be customized though and that some features would be fixed faster.

  • Sam from ScenicView Academy

    Specialty: Other specialty

    Number of employees: 11-50 employees

    November 2016

    It gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.

    Pros

    Price
    Simplicity
    It just works

    Cons

    Ugly user interface (looks like a 90's program)
    Takes a few clicks to access the information that you want to see
    Lacks bells and whistles (smarthphone apps, cloud features, etc.)

  • Cy from STC Addictionwellness Center

    Specialty: Substance abuse

    Number of employees: 51-200 employees

    October 2016

    Competent but limited

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a basic program that allows you yo manage clinical and medical date. I would be great in 1990. With so many new options Best Notes has suffered due to lack of innovation. They need to increase support on financials and billing and truly make a practice management software. Not just a paper chart that is happened to be on a computer

    Pros

    Easy to use and manage patients. Easy to learn.

    Cons

    Just a paper chart that happens to be digital. No intuitive ways to connect data. It is literally a paper chart the is on the computer. No billing component. Limit reports available (9 month lead time if you want your own special report). No real update on layout so looks like a 90s program

  • Mark from Land of Goshen Treatment Center, Inc

    Number of employees: 11-50 employees

    July 2016

    BestNotes lives up to its name.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    BestNotes is by far the best EHR I have ever worked with. From their product to their excellent customer service, they deliver with professionalism and concern. They have even assisted us with Medicaid issues by contacting state office to expedite application issues.

    Pros

    The ease of use and full range of documents makes paperwork and billing a breeze for my staff.

    Cons

    I have no cons at this time.

    Review Source: Capterra
  • Ruth from Dr. Calvin's Clinic

    Specialty: Chiropractic

    May 2016

    Nice scheduling product.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

    Cons

    At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

  • Brooke from WinGate Wilderness Therapy

    Specialty: Other specialty

    March 2016

    LOVE. Such an amazing program.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    So simple to use, and MUCH easier than keeping paper files.

    Cons

    Larger files upload very slowly, and sometimes not at all. But that's to be expected with large files.

  • Elizabeth from WinGate Wilderness Therapy

    Specialty: Other specialty

    March 2016

    Best Notes

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It helps us stay organized with all the students we have.

    Cons

    Sometimes it runs really slowly. We aren't able to upload more than 8 pages at a time.

  • Rick from Second Nature Entrada

    March 2015

    BestNotes provides the best possible CRM system for any behavioral healthcare company

    Ease-of-use
    Quality
    Support

    I have experienced many customer relationship management systems over the years; time and time again BestNotes has proven to be our perfect CRM system. The BesNnotes platform is intuitive, resourceful and easy to navigate and use our data in the variety of productive ways. The BestNotes support team has an individualized investment in their customers and have consistently provided me with personal care through their valuable customer service and unmatched support for my company. From the Patient Portal to Outcome Tools, BestNotes provides the best integration of customer information. With all their services and support, BestNotes provides the best possible CRM system for any behavior healthcare company.

    Review Source: Capterra
  • Amy from Engage

    March 2015

    BestNotes- Great Program. Great Partnership.

    Ease-of-use
    Quality
    Support

    Engage first purchased BestNotes in late 2013. Kristen Francom has been our Implementation Specialist since then. She worked with us to set up BestNotes for our Intensive Outpatient Programs. Our company has experience tremendous growth within the past two years and Kristen at BestNotes has been right there helping get the most out of BestNotes. We appreciate that if there is a functionality of BestNotes that we need but is not in place she talks with the developer on our behalf to see if those needs can be met. BestNotes has helped us keep better track of our clients as well as get a better picture of how our community outreach is directly impacting our census. Ideally we would like Bestnotes to have the functionality to house both our private practice and program clients WITHOUT crossover but have been informed that there is not a way to do that at this time. It did take our staff a while to get use to how to use Bestnotes. Since BestNotes is a program that is used differently between companies there is not one standardized training that BestNotes can offer. They do have a help desk site that does answer many questions a user may have. However, we have created our own training documents that are specific to how our office uses the program. Overall we are very happy that with BestNotes we not only purchased a very useful and helpful program but also that we have experienced a partnership with Kristen Francom in making BestNotes work for us.

    Review Source: Capterra
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