# BestNotes Software Reviews, Demo & Pricing - 2026 > Review of BestNotes Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/bestnotes-profile --- [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / BestNotes Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/bestnotes-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/bestnotes-profile/alternatives/) # BestNotes 2026: Benefits, Features & Pricing Wondering if BestNotes is right for your practice? Our Mental Health EHR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BestNotes 4.5 [(198)](https://www.softwareadvice.com/medical/bestnotes-profile/reviews/) Pricing Starting at $13.00 per month ### About BestNotes BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the Behavioral Health and Addiction Treatment industry. BestNotes merges a CRM and EHR tools into a highly effective software that improves client interactions. BestNotes requires no upfront fees and offers users a month-to-month contract and free training/support. BestNotes offers a fully integrated suite including scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Automatic updates are applied to documentation to ensure audit and accreditation compliance. Point and click documentation allows users to quickly create group notes and treatment plans. BestNotes tracks sales activity; follow-ups, referrals, and ongoing customer interactions. The software covers the full spectrum of client interactions starting with a secure and HIPAA- compliant patient portal that can be connected to a company’s website with a customized application to auto-populate into intake and clinical documentation. A smart calendar enables users to customize appoint... ment types to include billing and necessary documents for service delivery. Calendar allows users to track no-shows, cancellations and attendance and send appointment reminders via text message. Our audit and accreditation compliant documentation includes: Pre-Screen, Intake Assessment, Nursing Assessment, History/Physical Assessment, BioPsychosocial Assessment, Psychiatric Evaluation, Comprehensive Diagnostic Assessment, Master Treatment Plan, Treatment Plan Review, Discharge Summary, Medication Management, Vitals/Allergies, Group Notes, Progress Notes (Clinical, DAP, Medication and SOAP options), Case Management, Utilization Review, Consents Tracking outcomes, now a Joint Commission requirement, is easy with BestNotes!. Send and receive nationally recognized questionnaires electronically and view client and organizational reporting. Keep track of your ongoing charges and payments with a customizable ledger! Create invoices, superbills and easily build HCFA-1500 or UB-04 claim forms to eliminate double data entry. To help facilitate effective management of Prior Auths for customers, the BestNotes Prior Authorizations module has been designed to allow staff to: Input Authorization information for patients prior to services being rendered Create Authorization templates in an effort to streamline data entry and help prevent input errors Track and monitor usage of services rendered against a patient's Authorizations With our eMAR, users can group clients together for a customizable med-pass time, prep medications and track inventory, see when a medication is taken or refused and capture employee and client signature, out-of-the-box reporting for easy quality assurance. BestNotes reporting features comes with 60+ reports out of the box. Users can also build custom reports. Human resources can securely store employee files, capture signatures for reviews, disciplinary action, notifications or benefits, receive customizable job applications through your website and track ongoing education credits. Please contact us for a demonstration: sales@bestnotes.com Wondering if BestNotes is right for your practice? Our Mental Health EHR Software selection experts can help you in 15 minutes or less. ## BestNotes User Interface ## Popular BestNotes Alternatives Main Product BestNotes 4.5 [(198)](https://www.softwareadvice.com/medical/bestnotes-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.53Value for money - 4.65Customer support - 4.39Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(528)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) 4.5 [(282)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.51Value for money - 4.54Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) 4.4 [(1033)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.26Value for money - 4.39Customer support - 4.13Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [SimplePractice](https://www.softwareadvice.com/medical/simplepractice-profile/) 4.6 [(2827)](https://www.softwareadvice.com/medical/simplepractice-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.30Value for money - 4.38Customer support - 4.34Functionality Pricing Starting at $49.00 per month Get Price ## BestNotes Pricing and Plans Starting price: $13.00 per month Free Trial Free Version 1-10 Users $59.00 per user, per month Plan includes: - Month-to-Month Contract - No Upfront Fees - Unlimited Data - Unlimited Support 11-100 Users $25.00 per user, per month Plan includes: - Month-to-Month Contract - No Upfront Fees - Unlimited Data - Unlimited Support 101+ Users $13.00 per user, per month Plan includes: - Month-to-Month Contract - No Upfront Fees - Unlimited Data - Unlimited Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BestNotes Features - Popular features found in Mental Health EHR Appointment Scheduling E-Prescribing Initial Assessments Therapy Notes Treatment Planning - More features of BestNotes Activity Tracking API Appointment Management Assessment Management Automated Scheduling Billing & Invoicing Calendar Management Case Management Charting Claims Management Client Management Client Portal Coding Assistance Compliance Management Compliance Tracking Confirmations/Reminders Contact Management Customizable Forms Customizable Reports Customizable Templates Decision Support Document Management Document Storage Drug Reference Database Electronic Signature Employee Management EMR/EHR For Healthcare For Mental/Behavioral Health Forms Management For Psychiatrists For Substance Abuse Therapy Group Notes Handwriting Recognition HIPAA Compliant Invoice Management Meaningful Use Certified Medical Billing Medication Management Multi-Location Multi-Provider Practice Notes Management ONC-ATCB Certified Patient Portal Patient Records Management Physician Management Practice Management Progress Notes Progress Reports Progress Tracking Real-Time Reporting Records Management Referral Tracking Reminders Reporting & Statistics Role-Based Permissions Scheduling Self Service Portal Task Scheduling Template Management Workflow Management ## BestNotes Integrations Millennium Integration rated undefined from -1 review ALERE Integration rated undefined from -1 review EZClaim Integration rated undefined from -1 review ## BestNotes User Reviews Overall Rating 4.5 Ratings Breakdown 5 62% 4 30% 3 8% 2 1% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.5 Customer support 4.6 Functionality 4.4 Mary N. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 2 years Review source Reviewed May 2026 Best Notes is Best Practice 5 While I was working with my employer I really miss best notes. I truly love the ease and back end of this product Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This is a well thought emr. Great honest and real customer service is available always and always outshining everyone else Cons: Truly there's nothing I don't like. It is easy to use and very friendly. They listen to use and are always upgrading. Reasons for switching to BestNotes Many factors and issues with Kareo. I was with them for 9 years. When I think back, I wish I had known about BEST NOTES before. Kareo is moving in a direction that is making many of us small billing companies very uncomfortable and it was time to offer my clients something better, back down to earth and with customer service here in the US. Read More AJ Ava J. Verified reviewer Mental Health Care 11-50 employees Used daily for less than 12 months Reviewed August 2025 The Best for your Therapeutic Notes 5 I am highly satisfied with BestNotes due to their excellent customer service, patient portal, scheduling reminders, and AI assistance. These features enable me to concentrate on the most important aspects of my work, ultimately helping my clients achieve their therapeutic goals. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I appreciate their AI assistance, as it enables me to concentrate fully on my client interactions, offering undivided attention while efficiently gathering essential information for my notes. Cons: Sometimes, technical issues with the recording for the AI assistance can cause delays of up to three minutes before recording begins, leading to potential loss of important information. It would be best to have a backup, such as paper and pen, ready. Reasons for switching to BestNotes The owner of the company wanted a more reliable system for the company. Read More GO Greg O. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed March 2026 Flexible and supportive 5 Previously 4 Positive, customer service has been helpful; always available to ask simple questions and provide direction in the moment Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Flexible and applicable; easy to add group notes; point and click notes make documentation quick and easy Cons: Cannot edit intake documents to meet our needs; have inquired about being able to adjust intake documents to meet our format Read More Angela C. Verified reviewer Mental Health Care 51-200 employees Used daily for more than 2 years Reviewed August 2025 BestNotes EHR 5 I have been using BestNotes for over 11 years. The detailed treatment plans meet all criteria for our Joint certifications. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The HIPPA tier that is allows for privacy. The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims. The clearinghouse claims being auto submitted to insurances. Cons: Clearinghouse payments do not get auto applied to sessions that are paid. The current email link sent to new users to login. This link does not last very long; even though states good for 24 hours. Reasons for switching to BestNotes The name above chosen is not who we changed from. Handel IT was not listed. Needed to switch due to HIPPA complaint software. Previous EHR was not. Read More DJ Dawn J. Verified reviewer Mental Health Care Self-Employed Used daily for more than 2 years Reviewed August 2025 Excellent EHR program 5 Excellent..... Any problems have been quickly resolved. Very intuitive and professional looking chart notes/reports for use with appropriate external providers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is available. I love that I can create treatment plan templates that are specific to certain diagnosis and measurable. Cons: That I cannot submit billing through the program. That's really the only thing I dislike about it. So I have to use a 3rd party. Reasons for switching to BestNotes Their printed documents don't have enough information and they do not integrate DSM-V diagnosis and criteria into the platform Read More VR Verified Reviewer Hospital & Health Care 201-500 employees Used daily for more than 2 years Reviewed August 2025 BestNotes is an easy-to-use platform with great integration capabilities and a wonderful support team behind it 5 We have been working with BestNotes over the past several years. They have been a strong partner for us as our business has seen significant growth. We've acquired several businesses over this time, and we during the integration periods we have had to interact with other EMR systems from an operational, administrative, and billing perspective. From our experience, BestNotes is an easy system to work with, billing is straight forward, and it's easy to maintain once you've set up a solid foundation. Since we have internal development capabilities, we're able to use the BestNotes API to automate our processes, and it's proven to be a game changer for us. We are glad to have BestNotes as our EMR platform. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems. Also, we are able to streamline our business model (contact management, schedule management, documentation, administration, billing, outcomes management, lab ordering, etc) thanks to how easy it is to integrate with other services. Their API is easy to work with and does most of the things we need. Their support team is responsive and helpful and are always there when you need them. The price is also significantly cheaper than other platforms we've seen. Cons: There are a few more specific API endpoints we would like to see implemented, to further enhance our integrations. They respond well to feedback they receive though. Reasons for choosing BestNotes Credible is very expensive. Also not easy to use. We did not go with them originally, then we later acquired another business that used them. It was a nightmare to transition them away from Credible. They did not have any way (via client accessible or internal method) to export any of the clinical documentation for clients so that we could import the information into BestNotes. They said at the time that they used to have a tool to mass export to PDFs, but it broke and they had no timeline on fixing it. It seems they want to make it extremely difficult for you to leave their system. I'm glad BestNotes is easy to use and can do all the things. Read More David j. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Reviewed August 2025 Awesome Customer Service 5 Love it and recommend it always. My last company, the biller figured out a work around. This one refuses, but is married to my partner, so here I am. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: First and foremost is the awesome customer service. No bots, no emails or "helpful videoes" that may or may not address the problem. Rela live people that help on the spot. Cons: Back in billing is still not ideal. My biller refused to bill through BN, so I actually bill through another EHR. Pain in the butt. Reasons for choosing BestNotes The interface was terrible and the functions outdated on TN Reasons for switching to BestNotes Cost of other was ridiculous. I get as good a product for a fraction. Read More Rod S. Verified reviewer Hospital & Health Care 2-10 employees Used daily for more than 2 years Reviewed August 2025 I recommend BestNotes 5 Excellent experience with BestNotes! I highly recommend BestNotes for a cost effective EMR. You won't be disappointed. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait time is one 30 seconds. Customer service always solve my issues quickly. Cons: The font is too small on some of the screens. They could increase the font size making it easier to read. Reasons for choosing BestNotes BestNotes accomplished everything we needed in an EMR and was far more cost effective. Reasons for switching to BestNotes The EMR didn't fit our needs. Complicated to use. Read More JP Justin P. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Reviewed August 2025 Simply BestNotes 5 It has been great.\[sensitive content hidden\] have been wonderful to talk to. I used Kipu at another facility but did not know the functionality, from what I saw it seemed like a lot of extra work for underwhelming reporting. I am also biased because I have been primarily using BestNotes since around 2013. I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and educating. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like having the ability to create templates that are suitable for providers without having to contact BestNotes for support. When I have needed to contact support they were very helpful in completing the task I needed, but they also educated me on their system and how to better use it for our needs. Cons: I wish that there was a way to populate table data into a template that we have created. This would save a lot of manual data entry time and/or prevent asking a patient the same questions multiple times. Most everything else there is a workable solution to getting what we need. Reasons for choosing BestNotes I started on BestNotes and know it better, so it is easier to train others. No learning curve to go to a new system. Read More JE Jennifer E. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Reviewed August 2025 Amazing Customer Service 5 Absolutely amazing customer service! We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly immediate responses and resoultions to our very few concerns over the years. The team at Bestnotes is always there to help, to listen to our suggestions, and to implement in a way that allows us to work smarter, not harder. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Great customer support no matter the situation! The team at Bestnotes has always been helpful in responding to and resolving concerns. Cons: Lack of ASAM 4th Edition updates in Clinical paperwork that coincided with the Kentucky start date of 7/1/25 to begin utilizing the 4th Edition. Reasons for choosing BestNotes More cost effective. Great implementation team and customer support. Listened to my concerns and ideas and made them happen. Read More Showing 1 - 10 of 198 Reviews [See All Reviews](https://www.softwareadvice.com/medical/bestnotes-profile/reviews/) ## BestNotes Popular Comparisons [Carepatron vs BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/care-patron/)[EHRYourWay vs BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/ehryourway/)[Alleva vs BestNotes](https://www.softwareadvice.com/medical/alleva-profile/vs/bestnotes/)[SimplePractice vs BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/simplepractice/)[TherapyNotes, LLC vs BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/therapynotes/)[Kipu vs BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/kipu/)[Tebra vs BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/kareo/)[Sigmund Software vs BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/vs/emr-x/) [Compare All Alternatives](https://www.softwareadvice.com/medical/bestnotes-profile/alternatives/) ## Other Top Recommended Mental Health EHR Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **200** times [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **184** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **172** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **3.9** (1368) Recently recommended **68** times Stuck Between Options? 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