BestNotes Software


 

BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the behavioral health and substance abuse industry. The software merges CRM and EHR tools into a highly effective and functional product that improves client interactions.

BestNotes is offered as a fully integrated suite that includes scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Documentation is designed with the behavioral health specialist in mind by helping eliminate double data entry, enabling point and click documentation and allowing users to quickly create group notes and treatment plans. 

BestNotes CRM tracks sales activity, follow-ups, referrals, and ongoing customer interactions. The software covers the full spectrum of client interactions from sales to alumni relations. The patient calendar automatically includes notes and billing codes for each appointment.

BestNotes requires no upfront fees and offers users a month-to-month contract and training/support for a fee.

 

BestNotes  - Dashboard
 
  • BestNotes  - Dashboard
    Dashboard
  • BestNotes  - Client page
    Client page
  • BestNotes  - Inquiry report
    Inquiry report
  • BestNotes  - Related contacts
    Related contacts
  • BestNotes  - Treatment plan
    Treatment plan
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

9 Reviews of BestNotes

 

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Software Advice Reviews (6)
More Reviews (3)

Showing 1-6 of 6

Quinci from ScenicView Academy
Specialty: Psychology/therapy
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

BestNotes Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

BestNotes has been a good program to utilize for taking notes, organizing and tracking assessments, and keeping attendance. It's also nice you can customize some of the features for your company. I wish more features were able to be customized though and that some features would be fixed faster.

 
 

Sam from ScenicView Academy
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

It gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.

Pros

Price
Simplicity
It just works

Cons

Ugly user interface (looks like a 90's program)
Takes a few clicks to access the information that you want to see
Lacks bells and whistles (smarthphone apps, cloud features, etc.)

 
 

Cy from STC Addictionwellness Center
Specialty: Substance abuse
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Competent but limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a basic program that allows you yo manage clinical and medical date. I would be great in 1990. With so many new options Best Notes has suffered due to lack of innovation. They need to increase support on financials and billing and truly make a practice management software. Not just a paper chart that is happened to be on a computer

Pros

Easy to use and manage patients. Easy to learn.

Cons

Just a paper chart that happens to be digital. No intuitive ways to connect data. It is literally a paper chart the is on the computer. No billing component. Limit reports available (9 month lead time if you want your own special report). No real update on layout so looks like a 90s program

Advice to Others

There are many more otions that can beter manage your clinical needs. It would ne a good first step trying to convert from paper to something electronic, but the lack of features make you realize you could do much better

 
 

Ruth from Dr. Calvin's Clinic
Specialty: Chiropractic

May 2016

May 2016

Nice scheduling product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

Likes Least

At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

Recommendations

If you are looking for a scheduling program, and a program to keep a record of your notes, this is a great product. However you have to purchase another product that is compatible with it to process your billing.

 
 

Brooke from WinGate Wilderness Therapy
Specialty: Other specialty

March 2016

March 2016

LOVE. Such an amazing program.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

So simple to use, and MUCH easier than keeping paper files.

Likes Least

Larger files upload very slowly, and sometimes not at all. But that's to be expected with large files.

Recommendations

Sit down and play with it. The first few months I used only a fraction of the things this program is capable of. Play with all the options so you can get to know the program.

 
 

Elizabeth from WinGate Wilderness Therapy
Specialty: Other specialty

March 2016

March 2016

Best Notes

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It helps us stay organized with all the students we have.

Likes Least

Sometimes it runs really slowly. We aren't able to upload more than 8 pages at a time.

Recommendations

If we were able to upload more pages that would be helpful. If they also could figure out why it runs slowly at times.

 
 
 
Showing 1-3 of 3

Mark from Land of Goshen Treatment Center, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

BestNotes lives up to its name.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BestNotes is by far the best EHR I have ever worked with. From their product to their excellent customer service, they deliver with professionalism and concern. They have even assisted us with Medicaid issues by contacting state office to expedite application issues.

Pros

The ease of use and full range of documents makes paperwork and billing a breeze for my staff.

Cons

I have no cons at this time.

Review Source: Capterra
 

Rick from Second Nature Entrada

March 2015

March 2015

BestNotes provides the best possible CRM system for any behavioral healthcare company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have experienced many customer relationship management systems over the years; time and time again BestNotes has proven to be our perfect CRM system. The BesNnotes platform is intuitive, resourceful and easy to navigate and use our data in the variety of productive ways. The BestNotes support team has an individualized investment in their customers and have consistently provided me with personal care through their valuable customer service and unmatched support for my company. From the Patient Portal to Outcome Tools, BestNotes provides the best integration of customer information. With all their services and support, BestNotes provides the best possible CRM system for any behavior healthcare company.

Review Source: Capterra
 

Amy from Engage

March 2015

March 2015

BestNotes- Great Program. Great Partnership.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Engage first purchased BestNotes in late 2013. Kristen Francom has been our Implementation Specialist since then. She worked with us to set up BestNotes for our Intensive Outpatient Programs. Our company has experience tremendous growth within the past two years and Kristen at BestNotes has been right there helping get the most out of BestNotes. We appreciate that if there is a functionality of BestNotes that we need but is not in place she talks with the developer on our behalf to see if those needs can be met. BestNotes has helped us keep better track of our clients as well as get a better picture of how our community outreach is directly impacting our census.

Ideally we would like Bestnotes to have the functionality to house both our private practice and program clients WITHOUT crossover but have been informed that there is not a way to do that at this time.

It did take our staff a while to get use to how to use Bestnotes. Since BestNotes is a program that is used differently between companies there is not one standardized training that BestNotes can offer. They do have a help desk site that does answer many questions a user may have. However, we have created our own training documents that are specific to how our office uses the program.

Overall we are very happy that with BestNotes we not only purchased a very useful and helpful program but also that we have experienced a partnership with Kristen Francom in making BestNotes work for us.

Review Source: Capterra