Great product!

Pros

Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

Cons

I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

Excellent CRM

Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Cons

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

"Bang for your Buck"

As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

Pros

This software allows you to easily navigate the system. Easy to understand and straight forward. Your able to still use your same consumer forms instead of paper its now electronic.

Cons

When we first started we were unable to send patient forms to clients. You can't bill directly from the system. 2019 North Carolina states we had to be able to exchange information to other companies and BestNotes did not allow that feature at that time.

You Get What You Pay For

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Loving Best Notes!

It has helped our business tremendously in terms of time saving and organization.

Pros

Our company was new to EHR and my staff was quite intimidated. The training and customer service was incredible. Very responsive and available. We especially like that they are willing to customize it for our particular business and we can upload our current forms. They also had a lot of already prepared documents that are accreditation approved.

Cons

We love it and don't have any complaints. I guess some visual graphic improvement would be the only thing I can think of.