BestNotes

RATING:

4.4

(96)

About BestNotes

BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the Behavioral Health and Addiction Treatment industry. BestNotes merges a CRM and EHR tools into a highly effective software that improves client interactions. BestNotes requires no upfront fees and offers users a month-to-month contract and free training/support. BestNotes offers a fully integrated suite including scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Automatic updates are applied to documentation to ensure audit and accreditation compliance. Point and click documentation allows users to quickly create group not...

BestNotes Pricing

No upfront fees, unlimited training and support and month-to-month contract. $57 per user/month for first 10 users, $22.50 per user/month for users 11-100 and $11.50 per user/month for users 101+. Visit https://www.bestnotes.com/pricing/ to learn more.

Starting price: 

$57.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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BestNotes Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for BestNotes

1 - 5 of 96 Reviews

Yosune

Human Resources, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Yosune Review

BestNotes has been great overall. It allows for easy use for us and our clients.

PROS

I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.

CONS

Learning the coding and billing side of things has been the most challenging.

Reason for choosing BestNotes

It was a familiar area that we were comfortable with.

Jay

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Superb Customer Support

The best part is that now I don't worry when I can't figure something out because the Tech Support team is so good, and friendly, and understanding - I know that we are going to figure it out together. I call frequently and I have NEVER been disappointed. In an age where customer service is becoming an oxymoron, BestNotes has restored my faith!

PROS

Overall it is pretty flexible and easy to use, and is a very good value for the price. There are some limitations, and it is not always intuitively obvious how to do certain things, but the customer support is superb, and once the support team explains how to do things, I am finding the software easier and easier to use.

CONS

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support. Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files

Reason for choosing BestNotes

Our decision to purchase BestNotes happened before I joined the company so I am not sure what specific products were considered, but my understanding is that the decision was made due to our small size and the cost savings

Vendor Response

Hi Jay! Thanks for your review! I will pass on your kind words to our support team :) I'm looking forward to showing you our new version of BestNotes when it's ready. We've done a tremendous amount of work to make things simple and intuitive. The best part is that we're going to grandfather your current rate in so we won't have to pay more for the core product. Please stay tuned!

Replied October 2020

Michelle

Mental Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed June 2019

You Get What You Pay For

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

PROS

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

CONS

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Vendor Response

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about! Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

Replied June 2019

Claire

Mental Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2023

A Great EMR

Whenever our company has a problem, or there is a 'bug', the issue is always resolved within a matter of minutes. BestNotes support is extremely helpful and quick to fix any problems.

PROS

BestNotes does not look as overwhelming as some other EMR systems I have seen. Training new employees on BestNotes is very easy. I like how organized the system is. The updates are always improving.

CONS

The only con I can think of is sometimes BestNotes does lag. It will crash quite frequently. When it is working correctly, I have no complaints.

Sue

Civic & Social Organization, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

BestNotes at a small agency

Give your clinical and support staff enough time and training to get used to the transition to the EHR. Make sure you have a couple of power users on the team to assist others, and set very clear expectations in advance on how your team is to use the product, especially with the treatment planning and calendar features. I suggest having a learning community rather than simply trainings because staff got overwhelmed and didn’t recall what was learned.

PROS

We were able to get through a CARF survey with not a lot of difficulty. The product made it easy for the consultant and auditor to evaluate the charts. It also makes it simpler to set and track charting metrics for the clinicians.

CONS

You will pay extra for using features you need like Outcome measures and telehealth. It would be helpful to be able select a date range in a chart for the purposes of releasing records.