--- title: "BestNotes Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BestNotes. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BestNotes is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/bestnotes-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [BestNotes](https://www.softwareadvice.com/medical/bestnotes-profile/) / BestNotes Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/bestnotes-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/bestnotes-profile/alternatives/) # BestNotes User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 221 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 142 reviews (64%) - 4 stars: 62 reviews (28%) - 3 stars: 15 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Also, we are able to streamline our business model (contact management, schedule management, documentation, administration, billing, outcomes management, lab ordering, etc) thanks to how easy it is to integrate with other services. - The CRM is easy to use, I enjoy the Videra sidekick application to help with timely application, and customer service is quick to respond to concerns. - Additionally, their customer support team is outstanding, always providing fast, personalized solutions whenever we need assistance. ### Most mentioned cons - Some features feel unintuitive, requiring extra clicks or searching through menus just to complete simple tasks. Because the layout isn’t very streamlined, it can be frustrating for new users and time-consuming for busy professionals who need to document quickly. - The bugs, the glitches, the issues when there are updates, and some additional things. - I don't like that I can't delete documents that are uploaded into a clients file. ## BestNotes customer reviews Showing reviews 1-25 of 221 (page 1). ### BestNotes Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Best Notes has been easily accessible and simple to use, makes the workday easier. Scheduling and inputting notes is simple. Best Notes allows the company to adjust based on company needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicity and easy access make information, resources, and services easier to navigate and understand. When processes are straightforward and information is organized in a clear and accessible manner, individuals can locate what they need more efficiently, complete necessary tasks with less confusion, and make informed decisions with greater confidence. Reducing unnecessary steps and providing user-friendly access can also decrease barriers, improve engagement, and support greater independence. #### Cons Unable to check overlaps in appointment scheduling. Occasionaly glitches make it difficult to access saved progress. --- ### BestNotes is Great - Overall rating: 5/5 - Reviewer: Jeana T. - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been positive. We have been using BestNotes for more than 15 years, and are happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like best about BestNotes is the way it is integrated with our outcomes platform. This helps us quickly and easily see how a client is doing. #### Cons Because the platform is a little older, it does not look as flashy as other electronic health record systems. --- ### Bestnotes review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered It is great and a much better program than the one i used before. It has a professional userface but is not unecessarily complicated #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros BestNotes provides an easy to use platform which makes it great for documenting sessions and notes.. #### Cons It used to lag really bad, requiring me to manually change the times that captured the documentation. I also dislike the many steps in changing ledgers. --- ### Top notch service with best notes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My experience is an amazing and I would recommend it to any company. It's also easy to schedule appointments. And do treatment plans. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to navigate. Easy to understand. I work straight for our company. Best notes have great reviews. Is easy to use #### Cons There's nothing I don't like about this. For me it's easily accessible. So it's hard to find anything that I least like about it. --- ### Peer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I has been interesting learning the different benefits that is allows but when i have to make a correction i have to reach out to the [sensitive content hidden] to have the note unlocked is a waste of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros that it is easy to navigate and easy to enter the note when using the system. I also like that it has the patient schedule. #### Cons that there is not a way to zoom in or change the font sizing also it tells you when the word is spelled wrong but does not give the option of the correct spelling. --- ### Overall Experience Using the System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, despite the little setbacks, it is so easy to use once you know where to go. It is easy to learn, and after using it a few times, you become more comfortable with the system. The steps are simple to follow, and you can find the information you need without too much difficulty. There are a few things that can be frustrating, like information being erased or a signature not saving, but overall, I think the system is easy to learn and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to learn, and the access is simple and convenient. The information is presented in a way that makes it easy to understand, even if you are new to it. I like that you do not have to spend a lot of time trying to figure out how everything works. The steps are clear, and you can get to the information you need without difficulty. It also makes it easier to learn at your own pace and go back to review something when needed. Overall, I think the simplicity makes the learning experience less stressful and more enjoyable. #### Cons I don’t like that when I save and lock a note, some of the information I entered can be erased if I need to go back and add or correct something. I also don’t like when I sign an entry and later find out that it did not save my signature. It can be frustrating because I think the note is completed, but then I have to go back and fix it. I would like the system to make it clearer when information and signatures are successfully saved. --- ### great experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros BestNotes is easy to navigate and has easy access to support when needed. i feel patient records are safe a protected while using. #### Cons i have yet to find any huge issues with BestNotes. Updates were confusing at first but the support on the system was top notch --- ### Bestnotes review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I feel learning bestnotes is easy to learn, Patient records are easliy accessable across the platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bestnotes is easy to use and understand. All counselors can use the charts and collaboratively communicate for better work flow #### Cons Sometimes the system slows down and throws out the work you were working on, Glitches are time consuming, but this is to be expected across many different systems --- ### Excellent EHR - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great! I’ve never used a different EHR system so I may be biased, but after my experience with BestNotes I never want to use another system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s very user compatible and friendly. Incredibly easy to navigate the system. BestNotes is very easy to teach and train new employees. #### Cons Some small details like not being to add, subtract contacts from notes after they’ve been checked in. --- ### Intuitive and Effective, Though Needs a Modern UI Update - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, BestNotes is a reliable EHR system for behavioral health. It is easy to use and navigate once set up, though the interface could use a modern update. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to navigate Designed for Behavioral Health: Highly regarded for its specialized workflows tailored to addiction treatment, behavioral therapy, and group therapy documentation. All-in-One Documentation & Storage: Centralizes assessments, treatment plans, and group notes, making staff training relatively straightforward. #### Cons The user interface feels somewhat dated and clunky. It can take multiple clicks to navigate to specific client records or complete routine documentation, which adds extra time to administrative tasks. --- ### BestNotes is a great value - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros ’ve had a very positive experience with BestNotes. The system is user-friendly, organized, and makes it much easier to keep track of documentation and client information in one place. I especially appreciate how straightforward it is to navigate and complete daily tasks. I would definitely recommend BestNotes to other professionals looking for an easy-to-use behavioral health EHR with strong support and useful features. #### Cons When a client returns all records should be combined from the past stay to the newest one so all staff members can easily find client records from previous stay until now rather than going between charts. --- ### Best Notes is Best Practice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While I was working with my employer I really miss best notes. I truly love the ease and back end of this product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a well thought emr. Great honest and real customer service is available always and always outshining everyone else #### Cons Truly there's nothing I don't like. It is easy to use and very friendly. They listen to use and are always upgrading. --- ### My Review Luciano - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I worked with CareLogic for years, and I have to say I enjoy BestNotes more in a lot of ways. There are some things I wish were different but overall great experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the user friendliness of the program and how it automatically saves your work. I also like how quick everyone gets back to you. #### Cons The options for Recovery Plans, the options for Interventions are the same for everything and objectives have more to do with school than recovery. I wish BASIS-24 was an option for Outcomes. --- ### Awesome EHR platform. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using BestNotes for over 10 years. I'm looking forward to switching to the new platform when it's ready. This EHR is user friendly for all staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I currently use the Classic platform and the HIPPA tier and security for patient records is very important. It is also very easy to use this EHR platform. The BN team customer support is spot on and easily takes care of any issues. There is also the option of using EMAR for patient medications. #### Cons With the Classic platform; currently can not "pull" in insurance payments into patient accounts. I believe the new platform with be able to provide that. --- ### Best Notes is the Best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been a therapist for many many years and have used many different EHR systems. Best Notes has been the most user friendly and reliable one I’ve ever used. #### Cons I cannot think of anything I dislike about using Bestnotes. The only thing that would make it better is maybe if there was an AI assist within the EHR. --- ### Team Best Notes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I have had no issues with Best Notes. Best Notes has made my work more efficient and organized. I have also learned new things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For a not so tech person, I love the ease of use! Sidekick has tremendously helped to cut worktime in half. #### Cons From my mobile device, I can only make and change appointments. I would love to be able to open best notes on my mobile device. --- ### BestNotes: Reliable, Organized, and User-Friendly Software for Managing Client Records and Daily Notes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: a free trial · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BestNotes has been very reliable, efficient and helpful for managing records and daily client tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BestNotes is easy to use, an organized, reliable, and helpful for managing client records and notes. #### Cons Some features take time to learn and the interface could be updated with more customization options. --- ### The Best for your Therapeutic Notes - Overall rating: 5/5 - Reviewer: Ava J. - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am highly satisfied with BestNotes due to their excellent customer service, patient portal, scheduling reminders, and AI assistance. These features enable me to concentrate on the most important aspects of my work, ultimately helping my clients achieve their therapeutic goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate their AI assistance, as it enables me to concentrate fully on my client interactions, offering undivided attention while efficiently gathering essential information for my notes. #### Cons Sometimes, technical issues with the recording for the AI assistance can cause delays of up to three minutes before recording begins, leading to potential loss of important information. It would be best to have a backup, such as paper and pen, ready. --- ### Simply BestNotes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great.[sensitive content hidden] have been wonderful to talk to. I used Kipu at another facility but did not know the functionality, from what I saw it seemed like a lot of extra work for underwhelming reporting. I am also biased because I have been primarily using BestNotes since around 2013. I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and educating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like having the ability to create templates that are suitable for providers without having to contact BestNotes for support. When I have needed to contact support they were very helpful in completing the task I needed, but they also educated me on their system and how to better use it for our needs. #### Cons I wish that there was a way to populate table data into a template that we have created. This would save a lot of manual data entry time and/or prevent asking a patient the same questions multiple times. Most everything else there is a workable solution to getting what we need. --- ### Needs ASAM 5 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, good customer service. It is easy to train people on. Treatment plans are easy to do and cheap. #### Cons No ASAM 5 What I liked least about BestNotes was the overall user experience. The interface often feels outdated and cluttered, which makes navigating between notes, client information, and documentation tools slower than it should be. Some features feel unintuitive, requiring extra clicks or searching through menus just to complete simple tasks. Because the layout isn’t very streamlined, it can be frustrating for new users and time-consuming for busy professionals who need to document quickly. Customization options are limited, so it’s difficult to tailor the system to a team’s specific workflow. While functional, BestNotes could benefit from a more modern, user-friendly design. --- ### Great EMR! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The experience is very positive with functionality and customer service. Only tell some negative to help improve #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for the money. It has been the most affordable. Price has gone up quite a bit of late however everything has gone up #### Cons Would be helpful to have someone with an ear to the ground about upcoming CARF ASAM MCO changes. Take a more proactive approach --- ### We use BestNotes daily - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It is a very comprehensive electronic health record and continues to add features and stay up with best practices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The staff is great and always helpful. I love the training offered. BN is easy to use. I love those areas that can be personalized to meet the needs of our agency. #### Cons Some standard forms are not quite what we need them to be. Changes can take time to implement. The individual in our agency who can make changes to BN is difficult to get connected with, so there should be more people trained to be an administrator. --- ### +12 years satisfied - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a Behavioral Health Administrator, I cannot speak highly enough of our experience with BestNotes. From implementation to daily use, the platform has proven to be reliable, intuitive, and tailored to the complex needs of behavioral health programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The greatest strength has been their exceptional technical support team. Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance. They not only resolve issues quickly but also take the time to explain processes, which has helped our staff feel more confident using the system. It is clear that customer service is a true priority for BestNotes, and their partnership has allowed us to spend less time troubleshooting and more time focusing on client care. I would recommend them without hesitation. #### Cons The interface is a bit outdated, and the EMAR system can use more updates to streamline the medication input process. --- ### Best Notes is the way to go - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with best notes is good. I am very happy with this site. Makes my job easy I like it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think Best Notes is overall an easy site to access. It provides an easy way for clear documentation. #### Cons There ae times when I got to have special permissions to access certain things. It would be easier if I had access. --- ### Bestnotes is a great overall EHR system - Overall rating: 5/5 - Reviewer: Amanda E. - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall i am grateful for bestnotes. Reporting feature is thorough. Development team is able to customer forms as needed . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service, great courteous kind staff. The ehr is user friendly and always updated to industry standards. #### Cons I do not have any complaints about bestnotes. It is the best overall ehr system i have ever used. It has been good work. ---