I am able to manage clients across three mental health facilities all on one platform.

The software is extremely reliable and the maintenance times never impact our ability to treat clients. The ability to have multiple users at a set price point. The BN customer service experience has always been a joy!

None, I have yet to come across a need that the team was unable to meet.

BestNotes has been great overall. It allows for easy use for us and our clients.

I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.

Learning the coding and billing side of things has been the most challenging.

Overall, My experience has only been frustration with BestNotes. I would recommend another EHR/EMR when thinking about what would be best for your ENTIRE practice, from the front end to the back. Patient Check-in to the billing that goes out.

When thinking about what I like best about this product, it's difficult. The reason being is there are so many different ways it can be used by each provider/practice. the one thing I would be the "notes" system.

Being a third party biller who utilizes an EMR/EHR system, having a system that offers reporting, and easy to navigate options is a plus. BestNotes does not offer that. BestNotes makes it easy for providers to chart and customize ever field to tailor to the practice and provider needs but does not take the "billing" aspect of the practice into account.

The best part is that now I don't worry when I can't figure something out because the Tech Support team is so good, and friendly, and understanding - I know that we are going to figure it out together. I call frequently and I have NEVER been disappointed. In an age where customer service is becoming an oxymoron, BestNotes has restored my faith!

Overall it is pretty flexible and easy to use, and is a very good value for the price. There are some limitations, and it is not always intuitively obvious how to do certain things, but the customer support is superb, and once the support team explains how to do things, I am finding the software easier and easier to use.

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support. Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files

Whenever our company has a problem, or there is a 'bug', the issue is always resolved within a matter of minutes. BestNotes support is extremely helpful and quick to fix any problems.

BestNotes does not look as overwhelming as some other EMR systems I have seen. Training new employees on BestNotes is very easy. I like how organized the system is. The updates are always improving.

The only con I can think of is sometimes BestNotes does lag. It will crash quite frequently. When it is working correctly, I have no complaints.

It's been great. We get the use we need from it, no more no less.

It is easy to create users and setup accesses. Also sorting clients with tags makes it easy to make sure employees are only seeing clients in their facilities.

The application looks a little dated, and there is a weird bug that will make Bestnotes very slow and unresponsive as well as another bug that causes PDF's not to populate and you have to do a whole workaround.

It was a little confusing in the beginning, but once I learned how to set up my documents, it was easy

The easy wish I could set up forms to be emailed out

I can’t really think of any seems pretty easy to use, and it was very easy to set up

I enjoy that you can upload documents and have everything in one place. The individual and group case notes are simple and user-friendly. It makes documenting sessions easy.

It is not always so intuitive. I have had to train a few individuals on how to use and the same questions come up with the treatment plan and not always knowing if you push save and continue or next. It sounds simple but it is not always easy to go back and fix.

Pretty easy and user friendly

I love that you can use it for clients AND employees

I have a hard time with the medical clearances porting over correctly

Easy to use, a lot of self help articles/videos.Quick response to email requests.

Would like a section for diabetic finger stick readings.

Honestly what makes Best Notes a great tool and asset for our organization is the Best Notes team. The product itself is great but the people behind the scenes are what make it amazing. I have never had a bad interaction with a Best Notes team member. Furthermore, they are very quick to support and to resolve issues. I have confidence if I have a question or a request, it will be treated fairly and promptly. I love the people I have had the pleasure of speaking to in person and online.

What I like most about the software is the level to which it can be customized to fit the needs of the organization.

The look is kind of old or plain I suppose. But that is not a real complaint I have, just what I like the least.

I like that the records are all pretty easy to navigate. It doesn't take long to learn the software. It does take a bit of trial and error, but requires much less time to learn than other softwares I have used.

One thing I wish I could do on Bestnotes is upload more than one document at a time. I think this every time I have to update or create a client chart.

My program uses BestNotes for Mental Health Case Management and Foster Care. Neither of these is the niche field for BestNotes. However, the BestNotes team worked with us extensively to make sure that the software does what we need. BestNotes dedicated a lot of time to us during start-up and after start-up as we continued to make changes after going live.

The BestNotes team is fantastic and the software is flexible. Our program had a lot of requests regarding both form and function as we started implementation and the BestNotes staff was amazingly accommodating. The BestNotes dashboard is easy to navigate. There are items within the system that we can change ourselves, allowing ongoing and instantaneous development.

Unfortunately BestNotes can't do everything. For example it won't track dates without the user's specific intervention.

after a short time of training i was able to use best notes quickly to perform my job

the flow and ease of navigation to information

cant really think of anything, after being thought it was real easy to do the work i needed to do

My overall experience with BestNotes has so far been a positive one more than anything.

What I like most about this software is that there is an app for it. I think that this makes it so much better and accesible. I am able to get into clients’ charts with ease and leave notes without having to have my computer with me. I also think that it is very user friendly even if it does take some practice and playing around with it.

The thing I like least about this software is that there is a whole download of an app that has to be done on the actual computer which makes it hard to access from other computers/laptops.

BestNotes has been great overall. It makes things simple and easy for both us and our clients.

This system makes it easy for treatment planning and assessments to be done. Scheduling is convenient and the client information is easily accessible.

The billing system has been the most challenging component of BestNotes.

So far I have had to install this system to more than 30 people and none have expressed unwanted comments about the operation and operation of the system. They are very satisfied customers because of the way they organize medical information and how they access it.

BestNotes is a cloud based health or medical records system. Conceptualized for small and medium clinics. BestNotes offers applications for mobile devices on Android and iOS.

BestNotes has managed to satisfy the need to solve the complex task of managing patient documents. It is a software that covers all the administrative aspects to handle medical documents. It has a practical, simple and fast search systems. Its interface has the information well ordered so that the medical authority can make a diagnosis. The more medical history a patient has, the order of visualization of the data is decisive for a diagnosis and this system does it very well.

The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

This EHR software is able to do scheduling, documentation, administration duties, all while being HIPAA-compliant.

The software is affordable and does offer a lot of different options for mental health practitioners needing an EHR.

The software looks very outdated and is not intuitive to navigate. It can be frustrating to look at and work with.

Excellent!! We started a small practice and this software saved us time, money, and helped with formatting documents to meet regulation and accreditation requirements

This service has been extremely easy to navigate compared to the more known EMR’s I have used. It provides all the documents I could need and the support team is incredibly responsive and helpful in setting up and solving any issues

It takes some time to get use to, but overall is just as simple as any other software I have used

Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

I have been pleased with this program

This is not only an EMR, but also can be used for marketing data

There are many things that have to be done manually

Overall our organization has had a positive experience with best notes.

Software has a lot of features and when needed things print well. A good overall system for individuals notes

could be slightly smoother for documenting groups and interface could use an update. Nothing too negative overall.

It's a great tool for organization when completing notes which can be viewed by whoever is on the account/has permissions to do so.

The forms could have been designed a little better. When you delete something and go too far, it deletes the box that you want to type in. The box should be integrated like some type of frame work if that makes sense.

I like this program, it helps keep patient details for clinically utility as well as administrative and liability purposes. I recommend it!

I used this software when working for an outpatient mental health facility. They appreciated the detail that the program allowed. It has a lot of functions associated with patient care.

The user interface is a little dated. It's not as aesthetically pleasing as other programs , however, that slow on the priority in terms of the positive teachers associated with its functional purpose.