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Booker vs ELMO Software
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.6 / 5
Value for Money
3.9 / 5
4.3 / 5
Customer Support
4.1 / 5
4.3 / 5
Functionality
3.9 / 5
4.4 / 5
Last Review Written
March 13, 2025
December 19, 2023
Pros/Cons
Pros
- The customer service has been excellent. I am very happy with Trisha and Leona! they have been incredibly patient and knowledgeable.
- Integration is easy and its mobile application is also very user-friendly. Its loyalty point feature is also very useful in attracting customers.
- The ease of the everything being in one place is great. From reports and inventory, to a great merchant credit card processor, we really couldn't be happier.
Cons
- I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't.
- This takes up an inordinate amount of time, frustrates my employees, and also costs me time and money if I have to get my bookkeeper involved. Terrible UI for clients booking online.
- Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.
Pros
- Superb Customer Service and Support Staff: Throughout both the pre- and post-implementation phases, I received assistance that was competent, fast, and effective.
- Great features and useability. The interactive nature of the system together with the ability for staff to build credits and cash backs is a fantastic incentive.
- Very user friendly application and easy to navigate. Great to monitor processes and progress.
Cons
- The least is reminders of due projects can be annoying most times.
- It is just another thing I have to do to tick boxes, so I think it is a waste of time.
- There was no audio function to read out texts.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
