CampDoc vs SmartRec
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.1 / 5
Value for Money
4.7 / 5
4.1 / 5
Customer Support
4.9 / 5
4.6 / 5
Functionality
4.7 / 5
3.9 / 5
Last Review Written
February 13, 2024
September 18, 2024
Pros/Cons
Pros
- Pre-camp Registration: Very easy to do; easy online; good - love online; very easy to access and complete; ok; online took some getting used to but was good - liked email reminders; easy; Awesome.
- We loved the ability to generate reports with specific information quickly. Nolan, our account manager, is always helpful and friendly too.
- The overall quality of the software is great and their customer service is out of this world. No matter what time or day there representatives are there to help you.
Cons
- It is disappointing that users have to use Chrome as many of our parents do not use Chrome and staff had to assist them in uploading items, etc.
- We used to have a confusing, multi-step process that required us to call or email parents multiple times between the time they paid their deposit and arrived at camp.
- While our camper was having a severe asthma attack, I was able to quickly pull up her medical records to tell the EMT if she had any allergies.
Pros
- The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries.
- I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.
- Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are).
Cons
- They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.
- It is very difficult to think about a problem that was not quickly solved.
- One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
