--- title: "Carepatron Software Reviews, Demo & Pricing - 2026" description: "Review of Carepatron Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/care-patron-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / Carepatron Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/care-patron-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/care-patron-profile/alternatives/) # Carepatron Review From $23-$36/month Free version Free trial 4 plans Wondering if Carepatron is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Carepatron 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) FrontRunner 2026 Pricing Starting at $23.00 per user per month ### About Carepatron Carepatron is a beautiful, easy, and affordable practice management software built for healthcare teams and the people they serve. Whether you’re a solo practitioner or part of a team, Carepatron helps you run your practice seamlessly with online booking, health records, tasks, notes, chat, video, AI, and more—all in one place. With easy customization in just a few clicks, Carepatron empowers practices of every size to deliver services more efficiently, save time, and achieve better outcomes. Do you work for Carepatron? [Manage this product listing](https://www.g2.com/products/carepatron/claim_requests/new?auto=true) Wondering if Carepatron is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. ## Carepatron User Interface ## Popular Carepatron Alternatives Main Product Carepatron 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) 4.4 [(1052)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.25Value for money - 4.38Customer support - 4.12Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [SimplePractice](https://www.softwareadvice.com/medical/simplepractice-profile/) 4.6 [(2827)](https://www.softwareadvice.com/medical/simplepractice-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.30Value for money - 4.38Customer support - 4.34Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Owl Practice](https://www.softwareadvice.com/medical/owlpractice-profile/) 4.5 [(177)](https://www.softwareadvice.com/medical/owlpractice-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.38Value for money - 4.54Customer support - 4.35Functionality Pricing Starting at CA$20.00 per month Get Price Alternative Product [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) 4.5 [(282)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.51Value for money - 4.54Customer support - 4.41Functionality Pricing Available upon request Get Price ## Carepatron Pros and Cons We analyzed 859 verified reviews for Carepatron to find out what actual users really think. Select to learn more Intuitive And User-Friendly Interface Users consistently highlight Carepatron's straightforward design and simple navigation. The platform is easy to learn, with clear instructions and accessible features that make it convenient for both new and experienced users to manage tasks and stay organized. Responsive And Helpful Support Team Carepatron's customer support is frequently praised for being quick, attentive, and genuinely helpful. Users appreciate having real people available to address issues, answer questions, and incorporate feedback, making it easier to resolve problems and feel supported while using the platform. Streamlined Clinic And Patient Management Carepatron offers tools that simplify practice management, including customizable care plans, secure document handling, and a user-friendly patient portal. Healthcare professionals value its ability to centralize records, support daily operations, and provide affordable solutions for both solo practitioners and larger clinics. Cost Concerns For Smaller Practices Many users feel Carepatron's pricing is high, especially for solo practitioners, small businesses, and nonprofits. Subscription costs are often seen as difficult to justify, with some users finding the platform unaffordable or expressing concern about recent and potential price increases. ## Carepatron Pricing and Plans Starting price: $23.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - Telehealth - 1 GB Storage - Client Portal - Automated Billing & Payments - Live Support Essential $23.00 per user, per month Plan includes: - Automatic Reminders - Two-Way Calendar Sync - Video Waiting Room - Template Import - Priority Support - 5k Tasks - Shortcuts Plus $31.00 per user, per month Plan includes: - Unlimited AI Credits - Unlimited Storage - Unlimited Tasks - Group Scheduling - Group Video Calls - Shared Inbox - Custom Branding - Mobile App Advanced $36.00 per user, per month Plan includes: - Manage User Roles & Permissions - 90 Day Data Retention - White Labeling - Google Analytics - Account Manager - Data Import - Customer Success Manager - Billing and Payments Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Carepatron Features - Popular features found in Mental Health Charting Claims Management Confirmations/Reminders Document Management E-Prescribing HIPAA Compliant Initial Assessments Medical Billing Patient Portal Secure Messaging - More features of Carepatron Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Assessment Management Automated Scheduling Billing & Invoicing Calendar Management Calendar Sync Care Plan Management Case Notes Chat/Messaging Client Management Client Portal Clinical Care Clinical Notes Coding Assistance Communication Management Compliance Management Contact Database Contact Management Credit Card Processing Customer Database Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Security Decision Support Document Storage Document Templates Drag & Drop Electronic Payments Electronic Signature Email Reminders EMR/EHR Event/Activities Planning Event Scheduling Facility Scheduling Faculty/Staff Management For Chiropractors For Healthcare For Home Care Providers For Long Term Care For Medical Purposes For Mental/Behavioral Health Forms Management For Nursing Homes For Occupational Therapists For Physical Therapy Home Health Care Management Incident Management Insurance Eligibility Verification Invoice Management Live Chat Meal/Nutrition Management Medical History Records Medication History Mobile Access Mobile Alerts Monitoring Multi-Location Multi-Provider Practice Onboarding Online Booking Online Payments Patient Communications Patient Engagement Patient Intake Patient Management Patient Questionnaires Patient Records Management Patient Scheduling Payment Processing Physician Management Physician Scheduling Point of Care System Practice Management Progress Reports Progress Tracking Real-Time Reporting Records Management Recurring Appointments Rehabilitation Management Reminders Remote Treatment Planning Reporting/Analytics Reporting & Statistics Rescheduling Role-Based Permissions Scheduling Self Service Portal SMS Messaging SMS Reminders SSL Security Task Management Task Progress Tracking Task Scheduling Template Management Therapy Notes Third-Party Integrations Treatment Planning User Management Video Conferencing Workflow Management ## Carepatron Integrations Google Calendar Integration rated 4.6 from 74 reviews Stripe Integration rated 4.7 from 30 reviews Zoom Workplace Integration rated 4.6 from 29 reviews Microsoft Outlook Integration rated 4.2 from 13 reviews Doxy.me Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review See all 11 integrations ## Carepatron User Reviews ## Carepatron customer ratings - Overall rating: 4.4/5 - Total reviews: 859 ### Rating distribution - 5 stars: 487 reviews (57%) - 4 stars: 281 reviews (33%) - 3 stars: 72 reviews (8%) - 2 stars: 10 reviews (1%) - 1 star: 9 reviews (1%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.6/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Good Functionality, Needs Interface Improvements - Overall rating: 4/5 - Reviewer: Cynthia Novee Jane D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Carepatron has been generally positive, especially because of its affordability, reliable record-keeping, billing features, and highly accurate transcription. However, for someone like me who is working solo and not managing a team, long-term affordability is very important. If the platform can sustain pricing that remains reasonable for solo practitioners, it would be an excellent solution. I also think it would benefit from adding more features specifically designed for individuals who manage their practice alone, as many of the current tools seem more geared toward teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros What I like most about Carepatron is its affordability and the opportunity to try it through a free trial, which makes it easy to explore the platform without a big upfront commitment. It offers strong record-keeping features that help keep client information organized and easy to access. The billing tools are also very helpful, making it simpler to manage invoices and payments in one place. One of my favorite features is the transcription function—I really appreciate how accurate it is, which saves time and reduces the need for manual note-taking. #### Cons What I like least about Carepatron is its interface, which feels outdated and not very visually appealing. The overall design looks dull, with boring colors that make the platform less engaging to use. I also wish there were more customization options for the dashboard so users could better tailor the layout and appearance to suit their workflow and preferences. In addition, the subscription pricing doesn’t always seem to add up correctly and can feel more expensive than expected based on the actual calculations. The HELP features are also not very reliable, as some of them do not function properly when needed. #### Reasons for choosing Carepatron First, my records are already here and learning new platform is such a hassle. Then the pricing, they're much more expensive. Some i think are more inclined with medical features. #### Vendor response Hi Cynthia, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! Replied April 2026 --- ### Using Carepatron the mostly highs and occasional lows - Overall rating: 4/5 - Reviewer: Andre H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is more than adequate for my needs and the improvements that have been made to the desktop version have always made my user experience better but I have been frustrated when making or managing bookings on my mobile device. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am impressed with the way Carepatron are continually looking to improve the product and the customer support team are excellent and seek to address queries and fix bugs and issues in a timely manner with clear communication at every turn. The product is definitely value for money and great for appointment management. The interface is easy to use on a computer but a bit clunkier on a mobile device and the constant updates on accessing the the system do get a bit frustrating especially on the mobile app. I am not currently using the patient record function. #### Cons The use from a mobile device is often frustrating with slow initial load times followed by an update that then further delays the ability to use the app on the go #### Reasons for choosing Carepatron Free trial and found it easy enough to set up #### Reasons for switching to Carepatron Increasing costs and poor support when I had issues meant the value for money went down #### Vendor response Hi Andre, we're glad to hear that you've found Carepatron to be great value and that the desktop experience, appointment management, and our customer support have been working well for you. That's exactly the standard we aim for. We completely understand your frustration with the mobile app, particularly around load times and update interruptions. Your feedback here is incredibly helpful, and improving mobile performance is an active priority for our team. Thank you again for being part of the Carepatron community. Replied April 2026 --- ### One year into CarePatron - Overall rating: 5/5 - Reviewer: Melissa Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is amazing. I am able to have live video conferencing with multiple appointments as long as they setup an appointment in the same time slot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros They state they are always free and so far have kept that business model. Their pay feature is optional #### Cons The website occasionally logs me out. It is a minor distraction compared to the value it provides to remote professionals #### Reasons for choosing Carepatron It fit my remote practice model appropriately #### Vendor response Thank you for sharing your detailed feedback. We’re glad to hear that Carepatron’s free core offering and optional paid features continue to support your remote practice, and that live video conferencing has been valuable for managing multiple appointments. We appreciate you noting the occasional logouts, and feedback like this helps us continue improving reliability and performance. If you need any assistance or have questions as you continue using the platform, our support team is always available through the website or directly from your user dashboard. Replied January 2026 --- ### Carepatron for Small OT Clinic - Overall rating: 5/5 - Reviewer: Ruby C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its affordability and ease of use, which make it a practical option for managing daily tasks without a steep learning curve. The platform is intuitive and allows me to complete documentation, scheduling, and patient management efficiently. While there are some areas that could be improved, the overall value it provides for the cost and its user-friendly design make it a helpful tool in my practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it offers great value for the cost while still providing all the essential features I need in one place. The platform is very easy to use, which makes daily tasks more efficient and reduces the time spent navigating complicated systems. Its patient management tools are especially helpful, allowing me to keep everything organized and accessible, from documentation to scheduling. I also appreciate how simple it is to create and customize templates, which saves time and ensures my notes and workflows are tailored to my specific needs. Overall, it helps streamline my practice without adding unnecessary complexity. #### Cons few workflow limitations that make documentation and administrative tasks more time-consuming than they need to be. For example, goals do not automatically carry over into SOAP notes, which means I have to re-enter or manually reference them each session. When creating intake forms, if I input the child’s name, the signature section defaults to the child rather than the parent, which can be confusing and requires extra steps to correct. I also find it inconvenient that I have to create a separate profile for parents instead of having all relevant information under one unified family profile. The claims submission feature is not very user-friendly, which makes billing more cumbersome than it should be. Additionally, I don’t like that other clinicians in the system can see how much I bill patients, as it raises concerns about privacy and internal boundaries. #### Reasons for switching to Carepatron switched from simplepractice due to the price as I have more than 2 employees in the team. #### Vendor response Hi Ruby, thank you for taking the time to leave a review! These concerns are noted and will be raised with the product team. Thanks for choosing Carepatron! Replied April 2026 --- ### Beware the Free Account (You may get locked out/Forced to pay for upgrade) - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I was very disappointed by the failure to accurately represent the limitations of the trial period and free account. I don't expect much for free but the misleading suggestion that there is a viable free option was very frustrating. You can really only have a few records for 1 patient and then you get locked out. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros This initially seemed like an OK option for a small therapy practice but the user interface is really awkward in terms of basic billing and documentation for a mental health private practice. #### Cons The 1 GB free account is misrepresented. Once you hit the 1 GB you lose access to EVERYTHING unless you pay for the upgrade. There is a warning that you are nearing your limit but in my mind, that should not mean you will lose access to everything. I was unable to delete my account or retrieve any records that were within the free 1 GB without paying. They eventually agreed to give me access to delete my account but I was still blocked from downloading the client records which I was able to do before I hit the storage limit. #### Reasons for choosing Carepatron I thought it was going to be easier and less expensive. #### Reasons for switching to Carepatron Looking for a less expensive option, not dependent on number of sessions per month. I would go back to TA after trying Carepatron. #### Vendor response Thank you for taking the time to share your experience. We're truly sorry for the frustration you encountered. That's not the experience we want for any user, and we understand how alarming that must have been in a clinical setting where continuity of client records is critical. We'd welcome the opportunity to make this right. If you're open to it, please reach out to our support team directly and we'll do our best to assist with any outstanding record retrieval. Thank you again for your honest feedback, it directly informs how we improve. Replied May 2026 --- ### Needs some major changes! - Overall rating: 3/5 - Reviewer: Kari R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered It is functional for basic tasks. It have some MAJOR issues that need to be corrected and so far they are not even close to being resolved. From above (That you can’t seem to make basic updates like allowing the virtual visits to have closed caption to all for people with disabilities to use it. Also the inability to have people make partial payments seems like a reasonable thing to have since many people need that option. I also hate that you charged me for a service that I was a beta tester on and never was able to get it to work! Customer service for this issue was nonexistent!) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros That it is for the most part cost effective. That I can customize my notes. There are more things that I do t like about it than things I do like. #### Cons That you can’t seem to make basic updates like allowing the virtual visits to have closed caption to all for people with disabilities to use it. Also the inability to have people make partial payments seems like a reasonable thing to have since many people need that option. I also hate that you charged me for a service that I was a beta tester on and never was able to get it to work! Customer service for this issue was nonexistent! #### Reasons for choosing Carepatron A friend recommended it for the cost of what I would get. #### Reasons for switching to Carepatron Started a new practice and Epic was very expensive. #### Vendor response Thank you for taking the time to share your honest feedback — we truly appreciate it, and we're sorry to hear about the frustrations you've experienced. Regarding the billing issue for the beta service, that's not the experience we want anyone to have, and we sincerely apologize. We'd like to look into this and make it right. Please reach out to our support team directly at support@carepatron.com so we can dig into the specifics of your account and work toward resolving each of these issues. You can also contact us through the Help button in your Carepatron workspace for faster assistance. Replied May 2026 --- ### Room for Growth - Overall rating: 2/5 - Reviewer: Taj M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the mission of Carepatron; however, the performance is not great. I think practices would be okay paying for convenience because the EHR you choose is crucial for the flow of the practice. I think there is a way to have an affordable EHR while being user friendly. I understand we can’t get all the bells and whistles for the price, but I believe there’s room for improvement. I have hope to see Carepatron continue to grow successfully and benefit practices effectively. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I appreciate the accessibility it provides for small practices. I like being able to see other clinicians templates for certain documents in the community tab. #### Cons An assessments tab is needed. Coming from Sessions Health, they had a plethora of assessments in the database. We were able to click the assessment and it would score and interpret the assessment after it was submitted. It wasn’t a word document. I also had the option to set reminders to administer the assessment within a timeframe of my choosing. It’s hard to keep up with when to reassess multiple clients. I also was able to set a reminder to review the treatment plan. I would like a section for a note that isn’t clinical and the client wouldn’t have access to it. It would have things like their social supports names, their favorite color, etc., rapport building material that I can reference and things that wouldn’t be appropriate in a clinical note. It’d be nice to not allow multiple colors for the calendar. Everyone should have the same colors to look uniform. For example, new clients who haven’t completed paperwork could be yellow, new clients who completed the paperwork will be purple, recurring clients could be blue. Allowing each clinician to change their theme gets confusing and looks tacky. There needs to be a note template in the system. The system kind of looks unprofessional. It looks like a bunch of google docs documents rather than an EHR. It takes so long creating our own documents or trying to correct how a document was uploaded into the platform. Constantly having to reload the website or app is so annoying. I don’t understand its purpose. I have a different price than other clinicians in my practice and I find myself having to create invoices manually for each appointment separately. I would like to have more control over my fees and have the invoices be automatically set when the appointment is created. The owners shouldn’t have so much control, especially if they are running a 1099 practice. They can block what features we can and can’t use. I think scheduling and fees should be within individual clinicians control. I never get notifications for the app although I have them on. I have to constantly check the app for any new inboxes. I like that there are AI generated notes; however, I don’t like the transcript being there. It should be optional. #### Reasons for switching to Carepatron I transferred to a different practice that does not use Sessions Health. #### Vendor response Hi Taj, thank you for taking the time to share such detailed feedback. We appreciate your honesty on assessments, invoicing, notifications, and document formatting, and all of it has been passed along to our product team. It's clear you care about seeing Carepatron improve, and that input matters to us. Replied April 2026 --- ### Choose ANYTHING else - Overall rating: 1/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TERRIBLE. I will NEVER go back to Carepatron. Great concept, terrible execution, no knowledgable CSR. My practice lost money daily for missed sessions due to non working links and patients could never sign in. The quality of the virtual session was terrible, pixelated, sound quality was awful. The customization was great there were so many hidden features that were NOT gone over in the videos. We schedule with CSR to learn more and even they admitted "we are aware that these things are not covered in the videos. We will make additional videos eventually, but for now the best we can offer is to help you with the issue if you run into it". That is TERRIBLE business practice. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The customization allowed is incredible. So detailed, its like you created it yourself. Everything gets branded to your practice 100% and you set it up exactly how you want your personal EHR to operate. #### Cons NOTHING worked. CONSTANT glitches. Session links did not work. AI Scribe NEVER worked. Notes did not populate. Billing was a nightmare and always incorrect then did not have the capacity to correct it. #### Reasons for choosing Carepatron Pricing and not having to pay for each admin account. #### Reasons for switching to Carepatron Price and customization capabilities. Carepatron was more flexible and allowed my practice to operate how we felt best versus it being decided for us. #### Vendor response Hi Samantha, we're sorry to hear about the issues your practice experienced, especially the impact on your sessions and revenue. That's not acceptable, and your feedback on session links, video quality, AI Scribe, and billing has been escalated to our team. We appreciate you taking the time to share this so we can do better. Replied April 2026 --- ### Honest Review from A Mental Health Therapist - Overall rating: 3/5 - Reviewer: Kelsey C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Carepatron has been a learning curve, but I have felt supported by their staff. I hope that bugs are continually fixed and to stay with Carepatron as the software could be the next simplepractice with some minor tweaking. The price is affordable for therapists like me so I hope that remains the same or similar. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The price and options of what the price can do really attracted me to Carepatron. The price is firmly worth it. I really like the telehealth option. Most of my clients can easily hop on for session it seems. I also like the fact of how easy it is to book through the booking link for clients. I think that has helped me retain client consults and client in general. The customer support team is also accessible, even if they respond in a few hours, they always respond. I like that I can set the appointment reminders for clients as I have a 48 hour cancellation policy, but would love a reminder at the 15 minute mark before session. #### Cons Billing is clunky. I often spend a lot of time going back and cleaning up billing for appointments that never even happened or that just have been difficult to edit either the invoice or the claim. I overall would love to see some improvement as I use both insurance and self pay options for clients. Patient records have been okay, but I would like to see better ease for working with minor clients, this has been tedious. Lack of appointment reminders that are less than one hour have been a little difficult. #### Reasons for choosing Carepatron I liked the interface more and pricing was also better. #### Reasons for switching to Carepatron It really came down to pricing. I plan to add more clinicians to my practice and therefore need to make sure I am choosing an affordable option. #### Vendor response Hi Kelsey, thank you for the thoughtful and detailed review. We're glad telehealth, booking, and our support team have been working well for your practice. Your feedback on billing workflows, minor client records, and shorter reminder intervals has been shared with our product team. Replied April 2026 --- ### Limited functionality for couples therapists - Overall rating: 3/5 - Reviewer: Andrew K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Customer service is friendly and sometimes quick in their responses, but the glitches are frustrating. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It was relatively easy to import notes from a previous EHR program. And the calendar program is intuitive. #### Cons If you see couples, it's not possible to automatically load / carry forward group notes from previous sessions. You have to go back to notes from previous weeks, copy the content, and then paste it into the present note. That's a huge pain. #### Reasons for choosing Carepatron Carepatron appeared to have features that I needed. #### Reasons for switching to Carepatron Carepatron was less expensive than Simple Practice. #### Vendor response Hi Andrew, thank you for the honest feedback. We hear you on the frustration with group notes not carrying forward for couples sessions, and we've shared that specific workflow gap with our product team. Glad the import process and calendar have been working well for you. 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