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Carepatron vs Eldermark
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.7 / 5
4.7 / 5
Customer Support
4.7 / 5
4.8 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
September 30, 2024
October 17, 2024
Pros/Cons
Pros
- I have been impressed that the [sensitive content hidden] has schedule tech support with me personally a couple of times, to help resolve my tech issues, which were usually on my end.
- It is easy to customize and helps you expand your practice with ease. It brings everything together that you need to have a successful practice at an affordable price.
- I think it is amazing- I appreciate that there are still some development /changes happening so it will only get better.
Cons
- The portal is difficult and signs out many times during a session.
- The electronic health record is limited and lacks customization.
- Once the intake forms are up and running that will make it a one stop shop as I can store everything on there.
Pros
- I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected.
- I had worked with the system at another facility and loved it. Was very excited to get it here.
- The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great.
Cons
- My only complaint is how it will kick us out sometimes.
- You can't search a total database of residents or clientele on those whom have meds due. This is very frustrating for a number of reasons you may need that info.
- I know you guys have beta program but still. Also move away from TSprint < its hit or missed.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
