Carepatron vs Mend
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.7 / 5
4.5 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
September 30, 2024
October 2, 2024
Pros/Cons
Pros
- I have been impressed that the [sensitive content hidden] has schedule tech support with me personally a couple of times, to help resolve my tech issues, which were usually on my end.
- It is easy to customize and helps you expand your practice with ease. It brings everything together that you need to have a successful practice at an affordable price.
- I think it is amazing- I appreciate that there are still some development /changes happening so it will only get better.
Cons
- The portal is difficult and signs out many times during a session.
- The electronic health record is limited and lacks customization.
- Once the intake forms are up and running that will make it a one stop shop as I can store everything on there.
Pros
- Video sessions are great. The quality is pretty good and the option to share pdf docs through the browser is excellent.
- It has been a great solution during this COVID-19 pandemic to allow providers to continue serving the community and taking care of people who are in need.
- Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Cons
- It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.
- There is too much valuable clinic time wasted in trying to troubleshoot Mend's technical problems.
- My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
2 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
