Quanum EHR Software

3.41 / 5 (34)

About Quanum EHR


Quanum (formerly Care360) from Quest Diagnostics is a web-based, best-of-breed EHR solution ideal for ambulatory practices. The solution can also be sold with integrated medical billing and patient scheduling modules. While Quanum can be used across a wide variety of medical specialties, it is fit for cardiology, family medicine, internal medicine, pediatrics, multi-specialty and OBGYN practices.

Quanum is an ONC 2014 certified EHR application that comes with features to support e-prescribing, lab integration, SOAP notes, progress notes, and more. The built-in billing module supports ICDM-9 coding, CPT/Dx coding, eligibility inquiries, claim scrubbing and direct-to-carrier claim submission. The ePrescribtion module gives instant access to patients' medical history and allows medical professionals to share prescription directly with the hospital pharmacy store or pharmacy store recommended by the patient.

SinceQuanum is a web-based application, practices can pay for usage on a monthly basis instead of making any significant upfront IT investment. The platform is currently used by more than 300,000 physicians across the US.



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Supported Operating System(s):

Web browser (OS agnostic)

34 Reviews of Quanum EHR

Average User Ratings

Overall

3.41 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(7)

4 stars

(13)

3 stars

(5)

2 stars

(4)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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March 2019

Catherine from Catherine Kirchner M.D. P.A.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

March 2019

Physician

When this program goes down... It goes down... you are sh... out of luck. All you get is a little red bar at the top that says "we are experiencing an unplanned technical issue that is affecting some of our customers. Our team is working hard to resolve as quickly as possible. " REALLY? Is it affecting just some of the customers? and can it really take the whole entire day? and how am I supposed to see patients?

Pros

Easy to start out if you know nothing about EMR's. You can do this basic program without much help which is a good thing because you basically get no help.

Cons

Absolutely no support. The company wanted me to pay to have someone "fly out from who knows where" and put that person up for the night and pay them to teach us the software. REALLY??

January 2018

Melody from Walnut Street Health and Wellness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

nice layout of EMR, and you can customize

integration with a practice management system.

Pros

easy enough to use, lots of choices for filling out history, capable of carrying information over. Allows copying of encounters forward. screens are easy on the eyes.

Cons

Labs do not give CPT codes, only their order code. Very difficult for staff to know what to mark on superbill. Superbill (billing template) can be quite lengthy, would be nice to have more column space. Difficult to figure out how to make encounter templates. No shortcuts for saving standard items. i.e. - plan for cold is the same or nearly the same for each patient; a macro would be great to make this easier to get in. We copy & paste instead of typing. Have yet to figure out how to create standard panels (provider orders a set of labs every time) and not having to check off each individual lab test on the billing template to flow over to the practice management. Would be nice when labs are ordered if they would automatically populate into the billing template.

June 2017

Laurie from Woodhaven Family Medicine

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2017

Excellent for all Specialties!

I spend my day on this product and am very Happy with the way things are going!

Pros

I found Care 360 makes reporting much easier due, to the way their ability to run reports is a fast process and does not take up more of my time. I have instant reports and not having to wait is an asset to our Practice. I also hear from several of my team members that they find 360 user friendly, especially when they are using other emr's from other Practices. That makes my job much easier.

Cons

I am waiting for their IT dept to start helping me with Risk Stratification for CPC Plus. I really can't think of anything else that they need to improve at this time.

May 2017

CAROL from NIKOLAI KINACHTCHOUK, MD AND LIOUDMILA KINACHTCHOUK, MD PLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

WE HAVE BEEN USING CARE360 SINCE 2012. WE ARE VERY HAPPY WITH IT. WE ARE IMPRESSED BY THE COMPANY.

WE ARE COMPLIANT WITH MEDICARE REGULATIONS.

Pros

I ESPECIALLY LIKE THE DASHBOARD FEATURE. IT ALLOWS ME TO MONITOR WHAT IS GOING ON WITH THE PRACTICE AND TO BE ABLE TO QUICKLY GO TO SPECIFIC AREAS. WHEN WE HAVE AUDITORS COME IN TO PRINT RECORDS, THEY CATCH ON WITH JUST A BRIEF EXPLANATION FROM ME. IT IS VERY USER FRIENDLY.

Cons

THE PATIENT PORTAL. THEY ARE SUPPOSED TO RELEASE AN UPGRADE TO MAKE IT EASIER FOR THE PATIENTS TO ACCESS. 50% OF OUR PATIENTS ARE ELDERLY & THEY HAVE DIFFICULTY.

February 2019

Ashley from Partners in Family Practice

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Customer support

3.0

Functionality

3.0

February 2019

Care 360

Pros

Information is usually easy to find . We use a bridge with our EMR so it pulls up the correct patient when entering the labs.

Cons

Customer service sometimes has to transfer us multiple times before we can get the answer we need. When we have a new patient their information does not bridge so it does take some time to enter them into the system.

July 2018

Heidi from Physician

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2018

when it works.....

When it works I can document

Pros

It is work but you can customize to some degree. When it is working it is decent. Prescribing is great when it works

Cons

Physician here. So every time they upgrade or move a server, and even when they don't, we have issues. We have had limited to no access now for 2 work days. NO read only EVER. When this system goes down, you can't access records, prescribing, allergies, med list, NOTHING. and if you have gone paperless, you are screwed. This past year has been the worst of many years. And if you don't pay more to upgrade, you can't continue to do MIPS or whatnot. Price just goes up, you get less. Yest and today they said on twitter "we are aware of a SMALL group of users having difficulty." Funny, EVERYONE I KNOW with this was down. I am on the east coast. And by the time the west coast started signing on, there was no functionality. If they were just honest with us.... The upgrade was Sat 9pm to Sun 9am, with the caveat that it might take until Sun pm. It is Tues 5pm and still access is slim to none.

February 2017

Marianne from Dr.Marianne Beard, D.O.

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2017

cafe360 2017

I have used Quest Diagnostics for about 20 years. Particularly like the flexibility, support, integration into my office developing programs for patient care and records. Partnering with Kareo for the current EMR program has been excellent.

Pros

Company reps are very helful and responsive to needs of clients.

Cons

Uneven performance.

December 2016

CRISTINA from Coral Springs Wellness Center

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

December 2016

OVERALL, I FEEL THAT CARE360 IS A VERY GOOD WAY TO COMMUNICATE INFORMATION CONFIDENTIALLY BETWEEN MEDICAL PHYSICIANS AND PATIENTS.

I'VE HAD VERY GOOD RELATIONSHIP WITH CARE360. WHERE THERE WAS A HICCUP, CUSTOMER SERVICE HANDLED IT PROFESSIONALLY AND QUICKLY. I REALLY APPRECIATED IT. I DEFINITELY WOULD RECOMMEND TO OTHER PRACTICES. I ALSO SUGGEST THAT IF YOU HAVE ANY TROUBLE WITH THIS SYSTEM OR ANY QUESTIONS AND NEED HELP, JUST CONTACT CUSTOMER SERVICE. THEY WILL GLADLY HELP FIX THE PROBLEM.

Pros

ITS EFFICIENCY WITH PATIENTS INFORMATION/CHARTS TO FAXES TO UPLOADING DOCUMENTS, ETC.

Cons

THOUGH I KNOW THE SITE HAS A TIMEOUT FOR PRIVACY AND SECURITY, IT IS A LITTLE OF ANNOYANCE THAT IF YOU DON'T INTERACT WITH CARE360 IN 3 MINUTES OR 4 MINS, IT WILL LOG YOU OUT. NOW MY COMPUTER ITSELF IS A BIT SLOW SO WHEN SPEAKING WITH PT'S OR I NEED SOMETHING FAST, ITS A BIT ANNOYING TO HAVE TO LOG BACK IN OVER AND OVER AGAIN. THOUGH, I WILL TRY THIS SITE ONCE I HAVE UPDATED MY COMPUTER. HOPEFULLY IT WON'T BE SO MUCH OF BOTHER THEN.

October 2018

Tracie from Wallis Dermatology Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

October 2018

Quanum EHR

We use Quest Quanum Suites for our lab orders and results.

Pros

Information is fairly easy to locate with the EHR

Cons

You must use multiple locators to find a patient if you medical record is not correct. Typically you can find a patient by DOB or Social, but it requires two locators.

August 2017

Pam from Kathy Karamlou,MD inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

4.0

August 2017

Convenient to use for Lab results

Pros

It is very easy to find patient's lab results that are pending, or might not have made it over electronically to our EHR.

Cons

I would like to be able to access labs ordered by other providers for our known patients. If someone comes in and had labs from another office I have to call the Quest customer service to request them, or look on quest connect and wait for them to be faxed to the office.

March 2019

ayesha from doctors united

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0