Care360 Software


Quanum (formerly Care360) from Quest Diagnostics is a web-based, best-of-breed EHR solution ideal for ambulatory practices. The solution can also be sold with integrated medical billing and patient scheduling modules. While Quanum can be used across a wide variety of medical specialties, it is fit for cardiology, family medicine, internal medicine, pediatrics, multi-specialty and OBGYN practices.

Quanum is an ONC 2014 certified EHR application that comes with features to support e-prescribing, lab integration, SOAP notes, progress notes, and more. The built-in billing module supports ICDM-9 coding, CPT/Dx coding, eligibility inquiries, claim scrubbing and direct-to-carrier claim submission. The ePrescribtion module gives instant access to patients' medical history and allows medical professionals to share prescription directly with the hospital pharmacy store or pharmacy store recommended by the patient.

SinceQuanum is a web-based application, practices can pay for usage on a monthly basis instead of making any significant upfront IT investment. The platform is currently used by more than 300,000 physicians across the US.

Supported Operating System(s):
Web browser (OS agnostic)

24 Reviews of Quanum EHR (formerly Care360)

Showing 1 - 20 of 24

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  • Heidi from Physician

    Number of employees: 2-10 employees

    July 2018

    when it works.....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When it works I can document

    Pros

    It is work but you can customize to some degree. When it is working it is decent. Prescribing is great when it works

    Cons

    Physician here. So every time they upgrade or move a server, and even when they don't, we have issues. We have had limited to no access now for 2 work days. NO read only EVER. When this system goes down, you can't access records, prescribing, allergies, med list, NOTHING. and if you have gone paperless, you are screwed. This past year has been the worst of many years. And if you don't pay more to upgrade, you can't continue to do MIPS or whatnot. Price just goes up, you get less. Yest and today they said on twitter "we are aware of a SMALL group of users having difficulty." Funny, EVERYONE I KNOW with this was down. I am on the east coast. And by the time the west coast started signing on, there was no functionality. If they were just honest with us.... The upgrade was Sat 9pm to Sun 9am, with the caveat that it might take until Sun pm. It is Tues 5pm and still access is slim to none.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • HR from WomenFirst

    Specialty: Ob Gyn / women's health

    Number of employees: 2-10 employees

    July 2018

    Let me down when I failed PQRS despite paying for their support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    IPad app. Customizable. Nothing else, nothing else!

    Cons

    Poor customer support for PQRS MU that they charge extra for. Have been unable to see patients for 2 days due to software malfunction and not a word fromnour rep!

    This review was submitted organically. No incentive was offered
    Review Source
  • Melody from Walnut Street Health and Wellness

    Number of employees: 2-10 employees

    January 2018

    nice layout of EMR, and you can customize

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    integration with a practice management system.

    Pros

    easy enough to use, lots of choices for filling out history, capable of carrying information over. Allows copying of encounters forward. screens are easy on the eyes.

    Cons

    Labs do not give CPT codes, only their order code. Very difficult for staff to know what to mark on superbill. Superbill (billing template) can be quite lengthy, would be nice to have more column space. Difficult to figure out how to make encounter templates. No shortcuts for saving standard items. i.e. - plan for cold is the same or nearly the same for each patient; a macro would be great to make this easier to get in. We copy & paste instead of typing. Have yet to figure out how to create standard panels (provider orders a set of labs every time) and not having to check off each individual lab test on the billing template to flow over to the practice management. Would be nice when labs are ordered if they would automatically populate into the billing template.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • liane from Blackford dental

    Specialty: Dentistry

    Number of employees: 51-200 employees

    December 2017

    Smooth Sailing

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software allows you to access results with ease. It opens up to read in detail what is going on.

    This review was submitted organically. No incentive was offered
    Review Source
  • Pam from Kathy Karamlou,MD inc

    Specialty: Rheumatology

    Number of employees: 2-10 employees

    August 2017

    Convenient to use for Lab results

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is very easy to find patient's lab results that are pending, or might not have made it over electronically to our EHR.

    Cons

    I would like to be able to access labs ordered by other providers for our known patients. If someone comes in and had labs from another office I have to call the Quest customer service to request them, or look on quest connect and wait for them to be faxed to the office.

    This review was submitted organically. No incentive was offered
    Review Source
  • Lottie from NatureMed

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    August 2017

    Not Worth It

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works sometimes. It provides a place to document your chart notes. It has good places to upload and separate your lab/diagnostic results.

    Cons

    Scheduler is a separate program that is called Kareo. Kareo is worse than Care360. Does not integrate with other labs than Quest. Customer service is HORRIBLE. Honestly have never spoken to worse people. They say you can make your own templates but you can't. Overall Care360 seems to be a shell of a system and it not worth the money.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Saleem from Saleem Mir,MD

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    June 2017

    One of most awkwardly designed EHR where more than one person can't work simultaneously.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system is slow to adapt to the EMS required criteria for PQRS

    Pros

    Product is affordable but that in itself is a trap. It has moderate running expense. It is local. There is nothing else positive about it.

    Cons

    There is NO back up support whatsoever. Promises! promises! The system would drag you down in terms of productivity.

  • Laurie from Woodhaven Family Medicine

    Number of employees: 2-10 employees

    June 2017

    Excellent for all Specialties!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I spend my day on this product and am very Happy with the way things are going!

    Pros

    I found Care 360 makes reporting much easier due, to the way their ability to run reports is a fast process and does not take up more of my time. I have instant reports and not having to wait is an asset to our Practice. I also hear from several of my team members that they find 360 user friendly, especially when they are using other emr's from other Practices. That makes my job much easier.

    Cons

    I am waiting for their IT dept to start helping me with Risk Stratification for CPC Plus. I really can't think of anything else that they need to improve at this time.

    Review Source: Capterra
  • Laurie from Woodhaven Family medicine

    Number of employees: 2-10 employees

    May 2017

    We have been very please with our results from Care 360.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have learned all about reporting and Quality Care. Being able to run reports and have Care recommendations helps us to close the gaps in patient care.

    Pros

    I think at this point the most important part of my new responsibilities is having access to run reports as often as I need to and then getting results almost immediately.

    Cons

    We need to grow with all of the new programs and we are waiting to see if we have access to do Risk Stratification in care 360.

    Review Source: Capterra
  • CAROL from NIKOLAI KINACHTCHOUK, MD AND LIOUDMILA KINACHTCHOUK, MD PLC

    Number of employees: 11-50 employees

    May 2017

    WE HAVE BEEN USING CARE360 SINCE 2012. WE ARE VERY HAPPY WITH IT. WE ARE IMPRESSED BY THE COMPANY.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    WE ARE COMPLIANT WITH MEDICARE REGULATIONS.

    Pros

    I ESPECIALLY LIKE THE DASHBOARD FEATURE. IT ALLOWS ME TO MONITOR WHAT IS GOING ON WITH THE PRACTICE AND TO BE ABLE TO QUICKLY GO TO SPECIFIC AREAS. WHEN WE HAVE AUDITORS COME IN TO PRINT RECORDS, THEY CATCH ON WITH JUST A BRIEF EXPLANATION FROM ME. IT IS VERY USER FRIENDLY.

    Cons

    THE PATIENT PORTAL. THEY ARE SUPPOSED TO RELEASE AN UPGRADE TO MAKE IT EASIER FOR THE PATIENTS TO ACCESS. 50% OF OUR PATIENTS ARE ELDERLY & THEY HAVE DIFFICULTY.

    Review Source: Capterra
  • Lev from Lev Aminov,Internal Medicine,PC

    Specialty: Internal medicine

    Number of employees: 11-50 employees

    March 2017

    Care 360 reveiw

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    product became very expensive,customer support less helpful,and billing software support less effective

  • Marianne from Dr.Marianne Beard, D.O.

    Specialty: Family medicine

    Number of employees: 2-10 employees

    February 2017

    cafe360 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used Quest Diagnostics for about 20 years. Particularly like the flexibility, support, integration into my office developing programs for patient care and records. Partnering with Kareo for the current EMR program has been excellent.

    Pros

    Company reps are very helful and responsive to needs of clients.

    Cons

    Uneven performance.

  • CRISTINA from Coral Springs Wellness Center

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    December 2016

    OVERALL, I FEEL THAT CARE360 IS A VERY GOOD WAY TO COMMUNICATE INFORMATION CONFIDENTIALLY BETWEEN MEDICAL PHYSICIANS AND PATIENTS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'VE HAD VERY GOOD RELATIONSHIP WITH CARE360. WHERE THERE WAS A HICCUP, CUSTOMER SERVICE HANDLED IT PROFESSIONALLY AND QUICKLY. I REALLY APPRECIATED IT. I DEFINITELY WOULD RECOMMEND TO OTHER PRACTICES. I ALSO SUGGEST THAT IF YOU HAVE ANY TROUBLE WITH THIS SYSTEM OR ANY QUESTIONS AND NEED HELP, JUST CONTACT CUSTOMER SERVICE. THEY WILL GLADLY HELP FIX THE PROBLEM.

    Pros

    ITS EFFICIENCY WITH PATIENTS INFORMATION/CHARTS TO FAXES TO UPLOADING DOCUMENTS, ETC.

    Cons

    THOUGH I KNOW THE SITE HAS A TIMEOUT FOR PRIVACY AND SECURITY, IT IS A LITTLE OF ANNOYANCE THAT IF YOU DON'T INTERACT WITH CARE360 IN 3 MINUTES OR 4 MINS, IT WILL LOG YOU OUT. NOW MY COMPUTER ITSELF IS A BIT SLOW SO WHEN SPEAKING WITH PT'S OR I NEED SOMETHING FAST, ITS A BIT ANNOYING TO HAVE TO LOG BACK IN OVER AND OVER AGAIN. THOUGH, I WILL TRY THIS SITE ONCE I HAVE UPDATED MY COMPUTER. HOPEFULLY IT WON'T BE SO MUCH OF BOTHER THEN.

  • ZULMA from CORAL SPRINGS WELLNESS CENTER

    Specialty: Family medicine

    Number of employees: 11-50 employees

    November 2016

    MISSING FEATURES

    Ease-of-use
    Functionality
    Quality
    Support

    NEEDS TO LET US UPLOAD NOTES FROM OTHER DOCTORS, IT GIVE ME HARD TIME TO SCAN DOCUMENTS, IT WILL BE NICE TO HAVE A FEATURES WHERE TO OBTAIN AUTHORIZATION FOR MEDICINE AND DR. OFFICE VISITS .

    Pros

    EASY TO USE

  • Amber from Coral springs wellness center

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    November 2016

    care 360

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    its a quick and easy site to organize our patients information.

    Pros

    its very useful to find info about our patients

    Cons

    it times out to quickly

  • LUIS from CORAL SPRINGS WELLNESS CENTER

    Specialty: Family medicine

    Number of employees: 2-10 employees

    November 2016

    WORST SYSTEM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CARE360 FREEZES, CLOSES, AND NEVER UPDATES FAST WITH THE PATIENT INFORMATION

    Pros

    WE GET OUR LAB RESULTS FROM QUEST FAST

    Cons

    NEVER ARE ABLE TO UPLOAD PATIENTS NOTES FOR OTHER DOCTORS VISITS

  • DEISSY from CORAL SPRINGS WELLNESS CENTER

    Specialty: Family medicine

    Number of employees: 2-10 employees

    November 2016

    WORST PROGRAM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    THE SYSTEM IS THE WORST IT DOES NOT UPDATE OUR PATIENTS AND WE CAN NOT INTO FAXES IN THE SYSTEM

  • Heather from Troyer medical

    Specialty: Family medicine

    Number of employees: 2-10 employees

    October 2016

    Careofease

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    New user who has had good experience so far .. Couple of things here and there , with ipad issues for my Dr ... but support very helpful .. and quick to respond

    Pros

    The ability to task to each other in the practice

    Cons

    No billing system

  • NICHOLE from PRODUCTIVE HOME HEALTHCARE SRVS LLC

    Specialty: Billing services

    September 2016

    Good product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like the way you are able to produce invoices, check employees time

    Cons

    I don't like the setup when creating client intake

  • Serenity from khc

    Specialty: Nephrology

    September 2016

    Experience with this product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use- we just use it for labs but I've done the full tour of product and wish we had selected it.

    Cons

    Fast service, american based. Product is well laid out.

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