Quanum (formerly Care360) from Quest Diagnostics is a web-based, best-of-breed EHR solution ideal for ambulatory practices. The solution can also be sold with integrated medical billing and patient scheduling modules. While Quanum can be used across a wide variety of medical specialties, it is fit for cardiology, family medicine, internal medicine, pediatrics, multi-specialty and OBGYN practices.

Quanum is an ONC 2014 certified EHR application that comes with features to support e-prescribing, lab integration, SOAP notes, progress notes, and more. The built-in billing module supports ICDM-9 coding, CPT/Dx coding, eligibility inquiries, claim scrubbing and direct-to-carrier claim submission. The ePrescribtion module gives instant access to patients' medical history and allows medical professionals to share prescription directly with the hospital pharmacy store or pharmacy store recommended by the patient.

SinceQuanum is a web-based application, practices can pay for usage on a monthly basis instead of making any significant upfront IT investment. The platform is currently used by more than 300,000 physicians across the US.

iPad App
iPad App

iPad App

ePrescribing

ePrescribing

Message Center

Message Center

Patient Chart

Patient Chart

SOAP Note

SOAP Note

Supported Operating System(s):

Web browser (OS agnostic)



26 Reviews of Quanum EHR (formerly Care360)

Overall rating

3.5 / 5 stars

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Showing 1 - 20 of 26 reviews

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Tracie from Wallis Dermatology Associates

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Quanum EHR

We use Quest Quanum Suites for our lab orders and results.

Pros

Information is fairly easy to locate with the EHR

Cons

You must use multiple locators to find a patient if you medical record is not correct. Typically you can find a patient by DOB or Social, but it requires two locators.

Review Source: Capterra

Jesus from Andrew Levine, MDPA

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Quest

Pros

It was very easy to access and no complications at all.

Cons

There are not many options. Options are limited.

Review Source: Capterra

Heidi from Physician

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

when it works.....

When it works I can document

Pros

It is work but you can customize to some degree. When it is working it is decent. Prescribing is great when it works

Cons

Physician here. So every time they upgrade or move a server, and even when they don't, we have issues. We have had limited to no access now for 2 work days. NO read only EVER. When this system goes down, you can't access records, prescribing, allergies, med list, NOTHING. and if you have gone paperless, you are screwed. This past year has been the worst of many years. And if you don't pay more to upgrade, you can't continue to do MIPS or whatnot. Price just goes up, you get less. Yest and today they said on twitter "we are aware of a SMALL group of users having difficulty." Funny, EVERYONE I KNOW with this was down. I am on the east coast. And by the time the west coast started signing on, there was no functionality. If they were just honest with us.... The upgrade was Sat 9pm to Sun 9am, with the caveat that it might take until Sun pm. It is Tues 5pm and still access is slim to none.

Review Source: Capterra

HR from WomenFirst

Specialty:  Ob Gyn / women's health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Let me down when I failed PQRS despite paying for their support!

Pros

IPad app. Customizable. Nothing else, nothing else!

Cons

Poor customer support for PQRS MU that they charge extra for. Have been unable to see patients for 2 days due to software malfunction and not a word fromnour rep!

Review Source

Melody from Walnut Street Health and Wellness

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

nice layout of EMR, and you can customize

integration with a practice management system.

Pros

easy enough to use, lots of choices for filling out history, capable of carrying information over. Allows copying of encounters forward. screens are easy on the eyes.

Cons

Labs do not give CPT codes, only their order code. Very difficult for staff to know what to mark on superbill. Superbill (billing template) can be quite lengthy, would be nice to have more column space. Difficult to figure out how to make encounter templates. No shortcuts for saving standard items. i.e. - plan for cold is the same or nearly the same for each patient; a macro would be great to make this easier to get in. We copy & paste instead of typing. Have yet to figure out how to create standard panels (provider orders a set of labs every time) and not having to check off each individual lab test on the billing template to flow over to the practice management. Would be nice when labs are ordered if they would automatically populate into the billing template.

Review Source: Capterra

liane from Blackford dental

Specialty:  Dentistry

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2017

Smooth Sailing

Pros

This software allows you to access results with ease. It opens up to read in detail what is going on.

Review Source

Pam from Kathy Karamlou,MD inc

Specialty:  Rheumatology

Number of employees:  2-10 employees

Ease-of-use

Functionality

August 2017

Convenient to use for Lab results

Pros

It is very easy to find patient's lab results that are pending, or might not have made it over electronically to our EHR.

Cons

I would like to be able to access labs ordered by other providers for our known patients. If someone comes in and had labs from another office I have to call the Quest customer service to request them, or look on quest connect and wait for them to be faxed to the office.

Review Source

Lottie from NatureMed

Specialty:  Alternative & holistic medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Not Worth It

Pros

It works sometimes. It provides a place to document your chart notes. It has good places to upload and separate your lab/diagnostic results.

Cons

Scheduler is a separate program that is called Kareo. Kareo is worse than Care360. Does not integrate with other labs than Quest. Customer service is HORRIBLE. Honestly have never spoken to worse people. They say you can make your own templates but you can't. Overall Care360 seems to be a shell of a system and it not worth the money.

Review Source

Saleem from Saleem Mir,MD

Specialty:  Internal medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

One of most awkwardly designed EHR where more than one person can't work simultaneously.

The system is slow to adapt to the EMS required criteria for PQRS

Pros

Product is affordable but that in itself is a trap. It has moderate running expense. It is local. There is nothing else positive about it.

Cons

There is NO back up support whatsoever. Promises! promises! The system would drag you down in terms of productivity.

Laurie from Woodhaven Family Medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Excellent for all Specialties!

I spend my day on this product and am very Happy with the way things are going!

Pros

I found Care 360 makes reporting much easier due, to the way their ability to run reports is a fast process and does not take up more of my time. I have instant reports and not having to wait is an asset to our Practice. I also hear from several of my team members that they find 360 user friendly, especially when they are using other emr's from other Practices. That makes my job much easier.

Cons

I am waiting for their IT dept to start helping me with Risk Stratification for CPC Plus. I really can't think of anything else that they need to improve at this time.

Review Source: Capterra

Laurie from Woodhaven Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

We have been very please with our results from Care 360.

I have learned all about reporting and Quality Care. Being able to run reports and have Care recommendations helps us to close the gaps in patient care.

Pros

I think at this point the most important part of my new responsibilities is having access to run reports as often as I need to and then getting results almost immediately.

Cons

We need to grow with all of the new programs and we are waiting to see if we have access to do Risk Stratification in care 360.

Review Source: Capterra

CAROL from NIKOLAI KINACHTCHOUK, MD AND LIOUDMILA KINACHTCHOUK, MD PLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

WE HAVE BEEN USING CARE360 SINCE 2012. WE ARE VERY HAPPY WITH IT. WE ARE IMPRESSED BY THE COMPANY.

WE ARE COMPLIANT WITH MEDICARE REGULATIONS.

Pros

I ESPECIALLY LIKE THE DASHBOARD FEATURE. IT ALLOWS ME TO MONITOR WHAT IS GOING ON WITH THE PRACTICE AND TO BE ABLE TO QUICKLY GO TO SPECIFIC AREAS. WHEN WE HAVE AUDITORS COME IN TO PRINT RECORDS, THEY CATCH ON WITH JUST A BRIEF EXPLANATION FROM ME. IT IS VERY USER FRIENDLY.

Cons

THE PATIENT PORTAL. THEY ARE SUPPOSED TO RELEASE AN UPGRADE TO MAKE IT EASIER FOR THE PATIENTS TO ACCESS. 50% OF OUR PATIENTS ARE ELDERLY & THEY HAVE DIFFICULTY.

Review Source: Capterra

Lev from Lev Aminov,Internal Medicine,PC

Specialty:  Internal medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Care 360 reveiw

product became very expensive,customer support less helpful,and billing software support less effective

Marianne from Dr.Marianne Beard, D.O.

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

cafe360 2017

I have used Quest Diagnostics for about 20 years. Particularly like the flexibility, support, integration into my office developing programs for patient care and records. Partnering with Kareo for the current EMR program has been excellent.

Pros

Company reps are very helful and responsive to needs of clients.

Cons

Uneven performance.

CRISTINA from Coral Springs Wellness Center

Specialty:  Internal medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

OVERALL, I FEEL THAT CARE360 IS A VERY GOOD WAY TO COMMUNICATE INFORMATION CONFIDENTIALLY BETWEEN MEDICAL PHYSICIANS AND PATIENTS.

I'VE HAD VERY GOOD RELATIONSHIP WITH CARE360. WHERE THERE WAS A HICCUP, CUSTOMER SERVICE HANDLED IT PROFESSIONALLY AND QUICKLY. I REALLY APPRECIATED IT. I DEFINITELY WOULD RECOMMEND TO OTHER PRACTICES. I ALSO SUGGEST THAT IF YOU HAVE ANY TROUBLE WITH THIS SYSTEM OR ANY QUESTIONS AND NEED HELP, JUST CONTACT CUSTOMER SERVICE. THEY WILL GLADLY HELP FIX THE PROBLEM.

Pros

ITS EFFICIENCY WITH PATIENTS INFORMATION/CHARTS TO FAXES TO UPLOADING DOCUMENTS, ETC.

Cons

THOUGH I KNOW THE SITE HAS A TIMEOUT FOR PRIVACY AND SECURITY, IT IS A LITTLE OF ANNOYANCE THAT IF YOU DON'T INTERACT WITH CARE360 IN 3 MINUTES OR 4 MINS, IT WILL LOG YOU OUT. NOW MY COMPUTER ITSELF IS A BIT SLOW SO WHEN SPEAKING WITH PT'S OR I NEED SOMETHING FAST, ITS A BIT ANNOYING TO HAVE TO LOG BACK IN OVER AND OVER AGAIN. THOUGH, I WILL TRY THIS SITE ONCE I HAVE UPDATED MY COMPUTER. HOPEFULLY IT WON'T BE SO MUCH OF BOTHER THEN.

ZULMA from CORAL SPRINGS WELLNESS CENTER

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2016

MISSING FEATURES

NEEDS TO LET US UPLOAD NOTES FROM OTHER DOCTORS, IT GIVE ME HARD TIME TO SCAN DOCUMENTS, IT WILL BE NICE TO HAVE A FEATURES WHERE TO OBTAIN AUTHORIZATION FOR MEDICINE AND DR. OFFICE VISITS .

Pros

EASY TO USE

Amber from Coral springs wellness center

Specialty:  Internal medicine

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2016

care 360

its a quick and easy site to organize our patients information.

Pros

its very useful to find info about our patients

Cons

it times out to quickly

LUIS from CORAL SPRINGS WELLNESS CENTER

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

WORST SYSTEM

CARE360 FREEZES, CLOSES, AND NEVER UPDATES FAST WITH THE PATIENT INFORMATION

Pros

WE GET OUR LAB RESULTS FROM QUEST FAST

Cons

NEVER ARE ABLE TO UPLOAD PATIENTS NOTES FOR OTHER DOCTORS VISITS

DEISSY from CORAL SPRINGS WELLNESS CENTER

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

WORST PROGRAM

THE SYSTEM IS THE WORST IT DOES NOT UPDATE OUR PATIENTS AND WE CAN NOT INTO FAXES IN THE SYSTEM

Heather from Troyer medical

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Careofease

New user who has had good experience so far .. Couple of things here and there , with ipad issues for my Dr ... but support very helpful .. and quick to respond

Pros

The ability to task to each other in the practice

Cons

No billing system


Displaying 1 - 20 of 26 reviews