It is a good system

My overall I would say isnt bad. We have had some frustrating times but have seemed to have worked it out but for someone starting out it might be a little frustrating. Over all I really do like the system itself and like using it.

Pros

I use this system everyday to put urine drug screens in and as well as receive uploaded results. They have a very quick turn around and our rep is very attentive. I always have help readily available when having questions about the system and/or needing supplies. I am able to text or call my rep and receive a response right away. Also, when my rep orders me supplies I receive them so quickly, I love it! The system is very easy to navigate.

Cons

The billing seems to be the biggest issue that we have in my office. The patients always get bills and there seems to always be a billing issue. When you call billing it is very difficult to get someone and when you do they tend to not know the answer.That seems to be the biggest flaw honestly is their telephone systems over all. It takes forever to speak with a real person and every time I do they never seem to have a resolution even if switching me to another rep. It is a very big hassle. Luckily, I now have a direct contact but if someone else needed to call their telephones for anything else I think they would absolutely be frustrated.

A "Paid" EHR that works like "free" ones!

Quanum is doing the job of safeguarding the patient's medical records, but it's not user friendly, charting a patient takes sometimes over an hour, not a good software if you are looking to start!

Pros

Quanum, previously called Care360 was a Quest Diagnostic's sister software, the only thing that I like about his software is the interface with Quest Lab which technically ANY EHR these days have the functionality of this interface.....

Cons

In 2011 around the time that Medicare has started the incentive for electronic health records, Quest Diagnostics offered this software to our medical practice free of charge and JUST TO USE! The marketing agenda worked perfectly for them! We got HOOKED and after three years of our providers getting used to the software it was challenging to move to another EMR and learn it all over again.... Care360 or Quanum is NOT a software that assist you and your staff efficiently use their time with patients, the customer service is ALWAYS very hard to get accessed and sadly very difficult to deal with.....

Not at all reliable and getting slower all of the time.

Started out great but over time the system has become bloated and support is rather mediocre.

Pros

I don’t have to maintain my own server. This is a browser based system There is an IPad version to take into visits

Cons

I always have to finish my notes on the desktop version of the software. I can’t approve controlled substances on the iPad app. It is slow and getting slower all of the time. Frequently, the system goes down for hours and I have no access to my patient charts TOO MANY CLICKS!

nice layout of EMR, and you can customize

integration with a practice management system.

Pros

easy enough to use, lots of choices for filling out history, capable of carrying information over. Allows copying of encounters forward. screens are easy on the eyes.

Cons

Labs do not give CPT codes, only their order code. Very difficult for staff to know what to mark on superbill. Superbill (billing template) can be quite lengthy, would be nice to have more column space. Difficult to figure out how to make encounter templates. No shortcuts for saving standard items. i.e. - plan for cold is the same or nearly the same for each patient; a macro would be great to make this easier to get in. We copy & paste instead of typing. Have yet to figure out how to create standard panels (provider orders a set of labs every time) and not having to check off each individual lab test on the billing template to flow over to the practice management. Would be nice when labs are ordered if they would automatically populate into the billing template.

Quanum EHR

Pros

it is very easy to use and the training about the program was simple and not complex

Cons

there isnt anything that i dislike about the software