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CareCloud Practice Management Medical Software

267 reviews(4.0/5)
267 reviews(4.0/5)

CareCloud is a modern, cloud-based system with the ease-of-use and low cost of ownership buyers have come to expect from cloud solutions. The system offers comprehensive functionality for appointment scheduling, medical billing, reporting and claims processing.

The product’s functional differentiation comes in the way in which CareCloud delivers a user’s favorite tools to a customized dashboard, providing one-click access to the most used apps. It significantly reduces the back and forth between programs and streamlines workflow from the front desk to the billing office.

For billing, the system includes a powerful data mining and rules management function, which supports billing managers who are seeking to improve first pass resolution rate. Central is also differentiated by its powerful reporting and analytics capabilities.

CareCloud serves all specialties and practices of any size. The system can even support practices that have multiple corporate entities and NPIs.

CareCloud will be most appreciated by practices that are seeking the simplicity of a modern, web-based system and are frustrated with older, installed-software systems. A quick glimpse at the product shows a refreshingly modern and clean user interface. CareCloud can operate on any operating system and web browser, so Apple enthusiasts will be pleased that they can run this system on the Mac OS.

Supported Operating System(s):
Web browser (OS agnostic)

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267 Reviews of CareCloud Practice Management

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  • Caryn from NBD

    Specialty: Community health center / FQHC

    Number of employees: 11-50 employees

    August 2018

    Easy User Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very easy to learn, one of the most user friendly softwares I have ever used and not hard to navigate

    Cons

    Expensive, hard to integrate with our other electronic medical system, system tends to go down and takes time to reload

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Lawrence from Clearlyderm

    Specialty: Dermatology

    Number of employees: 51-200 employees

    July 2018

    Care Cloud Improves Care

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Care Cloud is vital to the smooth efficient use of our practice and is an Intergrated part It our management system

    Cons

    The only thing I would change about the Care Cloud system is that it is sometimes unworldly to use and can be awkward

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • RHONDA from ROCKINGHAM FOOT & ANKLE ASSOCIATION PLLC

    Specialty: Podiatry

    Number of employees: 2-10 employees

    July 2018

    We have had a great experience with this software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it is a great product

    Pros

    It is very easy to use. It is set up where you go from icon to icon from beginning of patient to the end.

    Cons

    The claims department is not as fast as I would like it to be. The revenue is pretty good. I think the turn around for denials should be worked faster.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Michael from Thriveworks

    Specialty: Mental & behavioral health

    Number of employees: 51-200 employees

    April 2018

    Great Analytics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Carecloud Charts is a good product. Consider the options and see if it's right for you.

    Pros

    Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

    Cons

    All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

    This review was submitted organically. No incentive was offered
    Review Source

  • Alan from Alpharetta Medical Associates

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    April 2018

    Excellent EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, a definite WIN with Carecloud!! Recommend it HIGHLY

    Pros

    Customizable
    Easy learning curve
    Great metrics
    Simplistic to operate
    Love the graphics/pictures/etc
    ERx is also wonderful

    Cons

    Course to learn the more sophisticated parts of software. I know it does more then I even know how to use

    This review was submitted organically. No incentive was offered
    Review Source

  • Heather from Lowcountry Psychiatric Associates LLC

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    April 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is user friendly and easy to learn and navigate. Customer service is always helpful when we need them.

    Cons

    Price is based per providers and not on what features you use. Our practice does not utilize the electronic records. We primarily use only the scheduling/billing features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Melody from Life & Work Soulutions, Inc.

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    April 2018

    Great experience with CareCloud EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend CareCloud for any practice.

    Pros

    We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

    Cons

    I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sara from Private

    Specialty: Billing services

    Number of employees: 2-10 employees

    March 2018

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use and run reports to keep every clinic up to date. Lots of options to check insurance eligibility.

    Cons

    There's not many con's to this software. Sometimes there may be errors but customer service always helps out in a timely matter.

    This review was submitted organically. No incentive was offered
    Review Source

  • Ana from VCS

    Specialty: Other specialty

    Number of employees: 2-10 employees

    March 2018

    Really great experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    To be able to verify every insurance

    Pros

    Is easy to use and safe for patients security, Taking care of pt in of is really important to the office also always having a reminder

    Cons

    Sometimes it does not give the right info for insurance like copay or if the deductible applies to the type of visit

    This review was submitted organically. No incentive was offered
    Review Source

  • MEGAN from Innovative Medical Billing LLC

    Specialty: Billing services

    Number of employees: 2-10 employees

    March 2018

    The Ultimate All-In-One

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The user-friendliness of the software is amazing! I love that the software basically moves from left to right and the tracking on denials and no-responses ensures that you aren't having to pull those ugly aging reports. It is the most user-friendly EHR/PM solution I've ever used!

    Cons

    The limited selection of specialties that are able to use and some manual work-arounds on submitting paper-claims.

    This review was submitted organically. No incentive was offered
    Review Source

  • Rosemary from Isk institute

    Specialty: Hospital

    Number of employees: 10,000+ employees

    March 2018

    ONE OF THE BEST EMR PROGRAMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM!

    Cons

    AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Karen from North Branch Dermatology LLC

    Specialty: Dermatology

    Number of employees: 2-10 employees

    March 2018

    Love my software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Nothing more to say

    Pros

    Has many perks that make my job easier including zip + 4 and NPI database. Very easy to loop up existing appointment for patients as well

    Cons

    Waiting for a users conference. Also only using PM side of system as we use a different EHR system that is Dermatology focused

    This review was submitted organically. No incentive was offered
    Review Source

  • Marie from West End Consultation Group

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    March 2018

    No way to limit access to financials for anyone seeing the schedule

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Most EHRs and CRMs have the ability to create different access for different users and user types. Carecloud has a UserRights section that gives the illusion of being able to turn off access to different sections of a patient chart, but it is just an illusion. Any person who has access to the calendar/schedule for the day can click on a patient on today's schedule and have access to all financial information. Providers do not need access to billing but they do need to see the schedule of all patients being seen in the clinic on a day they are working. I would not recommend Carecloud EMR to any practice until they have figured out how to block access to financials from the schedule app.

    Pros

    Easily see financials which is a pro if you want everyone to see the financials, but a negative if you want access to financials to be appropriately limited.

    Cons

    No way to block access to patient financials despite their misinformation that access to financials can be controlled by UserRights.

    This review was submitted organically. No incentive was offered
    Review Source

  • Vanessa from Nephrology Associates of South Miami

    Specialty: Nephrology

    Number of employees: 11-50 employees

    March 2018

    Easy posting claim/ Collections needs more communication with client

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy creating claims and appointments.

    Cons

    Insurance verification needs to be accurate at the time of services. Collections takes too long to work on claims

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Lawrence from Clearlyderm

    Specialty: Dermatology

    Number of employees: 51-200 employees

    March 2018

    Reliable Services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall excellent product

    Pros

    Very reliable and dependable service that benefits my patients and helps me to better take care of them and their needs

    Cons

    Can be costly to use and that sometimes makes it more difficult to use and get the benefits of for my patients

    This review was submitted organically. No incentive was offered
    Review Source

  • Sanadu from Advanced Retina & Eye Cancer Center

    Specialty: Ophthalmology

    Number of employees: 2-10 employees

    March 2018

    Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like that this system is user friendly. It's easy to navigate through and like that you can upload document to it.

    Cons

    When starting up the system it takes a while to come up. And if your computer does not have adobe flash, it will not work.

    This review was submitted organically. No incentive was offered
    Review Source

  • Phil from Transition Patient Services, LLC

    February 2018

    UI isn't the best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support is good. They are easy to get a hold of and they can fix the issues in a very timely manner.

    Cons

    Support is needed often, its hard to find where you are trying to navigate to and the crashes sometimes

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Steven from Encore Urology

    Specialty: Urology

    Number of employees: 11-50 employees

    February 2018

    Top quality billing and administrative information system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Service and Support is top notch. Customer Care stays on an issue until it is resolved, and resolved timely.

    Pros

    Care Cloud is very intuitive and easy to use. It is fast and efficient. I can data mine and get reports that best help me manage.

    Cons

    I would like more front end "Scrubbers" that help make sure claims are complete and correct before they go out.

    This review was submitted organically. No incentive was offered
    Review Source

  • Chelsea from iScribes

    Number of employees: 51-200 employees

    February 2018

    An EMR disguised as an App

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    EMR without the strings!

    Pros

    CareCloud functions like any old app you may find on your smartphone. The set up is very intuitive and you know where to click to go find things. It is also web based so easy to access from wherever you may be!

    Cons

    CareCloud is, at it's root, still an EMR and has the hiccups that we see in all of them. There are glitches and problems, but the support team is amazing and has helped us through them all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • John from Northshore Psychological Associates

    Specialty: Psychology/therapy

    Number of employees: 2-10 employees

    February 2018

    Very proficient and adaptive software that also provides upgrade to boost its ability.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ease of moving around from schedules, to patient registration, posting payments, and claim correction.

    Cons

    Would like for the software to add a clock- in and out system for staff members. Also think that claim correction could use some work to provide more flexibility to correcting claims.

    This review was submitted organically. No incentive was offered
    Review Source
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