CareCloud Practice Management Medical Software

Great product for large practices!

Overall, I would highly recommend CareCloud. They did seem invested in continuous improvements. If you have a large practice and don't mind some software growing pains, then CareCloud would be a great choice. I think they will lead the industry soon.

Pros

I like the user interface for this product. It looks and "feels" like an iPhone which makes it user friendly.

Cons

Customer support is disorganized. During my time with the product, the reorganized how they managed support several times. It was difficult to keep track of who/what/how we should handle certain types of support issues.

CareCloud for billing neuro and ortho practice

Pros

Totally a billing, follow up, and collections software. Real time changes, clean and easy to read. Upload, bill, fax, transmit, and check status without leaving the system

Cons

Could use a contact manager to allow same contacts, fax numbers and notes to be used system wide instead of by user

Needs more intuitiion, more ease of use for staff and physicians

Pros

Has general functions that area easy to use for staff and physicians but lacks the robust total functionality that would make the entire practice thrive with this product.

Cons

Needs far more intuition, ease of use, proactive functionality, less mouse clicks, intuitive guidance to next screens, more face time with patients

Amazing Platform For Billing Management!

Pros

CareCloud is awesome for managing all the various departments and integrating them in to the billing department. Prior to implementing this platform in to our office it was a bit of a challenge managing our billing processes. CareCloud made everything so much smoother!

Cons

It was a bit of a challenge with the on boarding process, which is the same with any other type of platform. Overall there were not too many other challenges when implementing this software!

Good idea but not developed enough to offer yet.

We switched from Athena and in less than one week we were making arrangements to go back to Athena.

Pros

Price was very attractive and ability to control our own billing.

Cons

The functionality was way below par. It shows well in demos but when it came time to use it the pieces don't fit together very well. Too many steps to to things in the chart. Referral piece was very poor.

Easy User Experience

Pros

very easy to learn, one of the most user friendly softwares I have ever used and not hard to navigate

Cons

Expensive, hard to integrate with our other electronic medical system, system tends to go down and takes time to reload

Care Cloud Improves Care

Pros

Care Cloud is vital to the smooth efficient use of our practice and is an Intergrated part It our management system

Cons

The only thing I would change about the Care Cloud system is that it is sometimes unworldly to use and can be awkward

We have had a great experience with this software.

Overall it is a great product

Pros

It is very easy to use. It is set up where you go from icon to icon from beginning of patient to the end.

Cons

The claims department is not as fast as I would like it to be. The revenue is pretty good. I think the turn around for denials should be worked faster.

Great Analytics

Carecloud Charts is a good product. Consider the options and see if it's right for you.

Pros

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

Cons

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Excellent EMR

Overall, a definite WIN with Carecloud!! Recommend it HIGHLY

Pros

Customizable
Easy learning curve
Great metrics
Simplistic to operate
Love the graphics/pictures/etc
ERx is also wonderful

Cons

Course to learn the more sophisticated parts of software. I know it does more then I even know how to use

User friendly

Pros

It is user friendly and easy to learn and navigate. Customer service is always helpful when we need them.

Cons

Price is based per providers and not on what features you use. Our practice does not utilize the electronic records. We primarily use only the scheduling/billing features.

Great experience with CareCloud EHR

I would recommend CareCloud for any practice.

Pros

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

Cons

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

Great Software

Pros

Easy to use and run reports to keep every clinic up to date. Lots of options to check insurance eligibility.

Cons

There's not many con's to this software. Sometimes there may be errors but customer service always helps out in a timely matter.

Really great experience

To be able to verify every insurance

Pros

Is easy to use and safe for patients security, Taking care of pt in of is really important to the office also always having a reminder

Cons

Sometimes it does not give the right info for insurance like copay or if the deductible applies to the type of visit

The Ultimate All-In-One

Pros

The user-friendliness of the software is amazing! I love that the software basically moves from left to right and the tracking on denials and no-responses ensures that you aren't having to pull those ugly aging reports. It is the most user-friendly EHR/PM solution I've ever used!

Cons

The limited selection of specialties that are able to use and some manual work-arounds on submitting paper-claims.

ONE OF THE BEST EMR PROGRAMS

Pros

OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM!

Cons

AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT.

Love my software

Nothing more to say

Pros

Has many perks that make my job easier including zip + 4 and NPI database. Very easy to loop up existing appointment for patients as well

Cons

Waiting for a users conference. Also only using PM side of system as we use a different EHR system that is Dermatology focused

No way to limit access to financials for anyone seeing the schedule

Most EHRs and CRMs have the ability to create different access for different users and user types. Carecloud has a UserRights section that gives the illusion of being able to turn off access to different sections of a patient chart, but it is just an illusion. Any person who has access to the calendar/schedule for the day can click on a patient on today's schedule and have access to all financial information. Providers do not need access to billing but they do need to see the schedule of all patients being seen in the clinic on a day they are working. I would not recommend Carecloud EMR to any practice until they have figured out how to block access to financials from the schedule app.

Pros

Easily see financials which is a pro if you want everyone to see the financials, but a negative if you want access to financials to be appropriately limited.

Cons

No way to block access to patient financials despite their misinformation that access to financials can be controlled by UserRights.

Easy posting claim/ Collections needs more communication with client

Pros

Easy creating claims and appointments.

Cons

Insurance verification needs to be accurate at the time of services. Collections takes too long to work on claims

Reliable Services

Overall excellent product

Pros

Very reliable and dependable service that benefits my patients and helps me to better take care of them and their needs

Cons

Can be costly to use and that sometimes makes it more difficult to use and get the benefits of for my patients