All CareCloud Reviews

1-25 of 106 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Donna

Verified reviewer

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Very pleased

We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

PROS

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

CONS

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

Brandi

Medical Practice

Used more than 2 years

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2016

Ease of use, user friendly workflows and reports are fantastic!

PROS

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

CONS

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Ann

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart. I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them. 1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important. 2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!! 3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

PROS

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

CONS

cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Rhonda

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Overall review

Overall I think this is a wonderful EHR product and would recommend it to anyone.

PROS

The best feature of this product would be how easy it is to use.

CONS

The one thing I would like to see improve would be the correction errors.

Juanita

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great value for the price

I am pleased with it. Its easy to use. Good price .

PROS

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

CONS

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

Reason for choosing CareCloud

I was already familiar with it from another practice

John

Verified reviewer

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Carecloud Crashes and Overall Poor performance

Terrible. Difficult to get in touch with a real person. There is never an answer as to why they cannont fix the many bugs the app seems to have.

PROS

It has a nice user interface and the digital chart looks like a paper chart

CONS

At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible.

Reason for choosing CareCloud

It was fine when it was web based

Carla

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2017

Everything that we need is always in the next phase, with no timelines or details of a plan.

PROS

The patient check-in screen is really easy to use; you drag and drop. Plus, the patient pictures are great.

CONS

The calendar settings are global, so with having allergy patients that come in 1-7 an hour, we are unable to use many features because it would give false information on when the next available appointment is, and just unable to customize each doctor's and areas calendar is a huge drawback. We currently have them doing our billing; once we bring billing in-house, we lose our client support representative, which was our only saving grace on trying to get some answers and get anything done. The billing is not good; many of our insurance companies won't take their calls anymore. When we take over a case that they are supposedly working on, we are told not to do our own billing. Our billing specialist can get the issue cleared up in 1 phone call and CareCloud will have been working on it for months. The notes left by the case support people are horrible. They don't make sense, it doesn't really say what they've done, and it is the same comment time after time, and nothing gets resolved.

Laura

Verified reviewer

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Seamless workflow and great support

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

PROS

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

CONS

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Christina

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2017

CareCloud is a good software system.

CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

PROS

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

BARBARA

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

LOVE THIS SYSTEM

I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS

PROS

ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES

CONS

I LIKED IT ALL THERES NOTHING I WOULD CHANGE

Renee

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

CareCloud review

The customer service at CareCloud is exceptional!!!!! Anytime we've called they have always been pleasant, helpful and usually are able to solve our issues.

PROS

The billing and collections modules have increased our revenue. With the two modules we can immediately see if a claim has errors. Our old EMR system took weeks for us to receive a denied claim. The Appointment module is easy to use. When we first started with CareCloud in 2014 the Prescription module was easy and quick to use. The main reasons we selected CareCloud was because of the Billing, Collections and Prescription modules. We are extremely happy with the reporting module. We are able to get so much more information from the system than with our prior EMR.

CONS

I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.

Melissa

Used free trial

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

Reviewed June 2015

Horrible software that continues to get worse

I have had nothing but problems with this software. Tonight, I am trying to finish my chart notes from a busy day. It's 730pm on the west coast. They are doing yet another update and the note I was working on, (about 10 minutes of work) is gone...yet again. This is a recurring theme with them. I can't wait to see what doesn't work now when we try to use the system tomorrow. Normal functions don't work routinely. I can't schedule patient appointments for any time other than on the quarter hour. I've given up calling the help line because every time there is a problem, you always wait on hold for at least 10 minutes, but usually more like 30. Then they want to remote into your computer. Which I never have time for during a busy clinic. They don't seem to understand this. They when you demand to speak to a supervisor about something, they say they forward it on to someone, but then you don't hear back from them. I have told them I am leaving for another company. I never gave them a date that I am leaving. But they shut off my access to my patient information and no one in my practice can access anything. I will be using the billing portion of the software (which my biller hates by the way due to multiple issues) in order to follow up on the revenue billed with them until my contract is up at the end of the year. I will be switching to another EMR in a couple of months. I would advise you to find another company and don't even give this company your money. If for some reason you do, you need to have some type of clause in your contract that will allow you to be released from the contract if you are not happy. Companies that require you to pay out the remainder of your contract if you decide to leave should be a big red flag. Those that have a high turn over rate and need to keep your money from the contract should be a big concern for you. And, you would expect to see a social media blow up from this. And after all the new reviews I'm seeing, with the same complaints from different practices, I'm guessing this is just the start with this for CareCloud. I honestly can't see how they will be around much longer if they continue to provide such poor service and operating platform for their customers.

David

Medical Practice, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

buyer beware!

Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility

PROS

There is not a single good thing I can cite from our Carecloud experience.

CONS

Horrendous off-shored customer service and billing.

Roderick

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2019

Worst EHR I have ever used!!

It hasn't solved any problems- only creates problems and slows us down!

PROS

Ability to fax a consult note with attached documents from the Care Team app- about the only thing that works half way decent!

CONS

Constantly cashes, poor tech support, very rudimentary program, uses antiquated software platform that is very unstable. Can't understand how they can survive as a company. Only reason we haven't gotten rid of it is because it is the program chosen for our super group.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2021

Care Cloud implosion. Do not consider in your EHR SEARCH.

PROS

We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result

CONS

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

Debra

Medical Practice, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2016

EHR Review of Carecloud

Care Cloud looks nice but is not a 100% user friendly system. There are too many spots to type in the same information and not all of it transfers or rolls over from page to page or encounter to encounter. Even though the EHR selection allows you to select templates to use, it doesn't allow you to create them to fix your exact needs and only parts of it is able to roll over into the next note. There is not a place to manually type in imaging/labs results and the ones they give you to select from are very limited. The insurance section in the patient's charts do not show effective dates even though it is a necessary information in order to put the insurance in. You can not manually add in insurance carriers you have to use there list, and I have found insurances like work comps that are not listed in there list. You have to go thru multiple screen to check in a patient and to find a co-pay, that make it very time consuming.

CONS

Dose not work with iPad and tablets, even thou they advertise it dose. Also not compatible with any speech recognition software like Dragon. They will do update in the middle of the day.

Sandra

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

CareCloud personal review

PROS

User friendly. All in one EMR. Friendly and helpful customer service Frequent updates

CONS

If you integrate Breeze with CareCloud it’s a bit buggy. Doesn’t always transfer information into CareCloud.

Shanda

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2019

Never again

Fair

PROS

Easy input of information but you can loose your information quickly

CONS

Takes to long to repair important items

Teresa

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2013

My medical practice has been using CareCloud's EHR software for almost 2 years now, and we are very pleased with its practicality and effectiveness. Initially, using the software was difficult because it was the first time we were exposed to electronic records and charts. However, as a center, we have excelled in learning about and using all of the benefits provided by CareCloud. The software is very user-friendly and straightforward in all of its provisions. The design of the software also creates a very clean and modern feel to the user, which makes the job more agreeable and appealing. Since the change from paper to electronic, CareCloud has provided us with everything we need in accessing patient's records, demographics, and other information. CareCloud makes scheduling appointments, typing medical notes, and entering patient's information exceptionally straightforward and simple. I would highly recommend this software to any medical centers and practices who are looking for an effective EHR system. If health care providers are searching for an EHR software that is helpful, cooperative and efficient, CareCloud is the one to use.

Rosemary

10,000+ employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

ONE OF THE BEST EMR PROGRAMS

PROS

OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM!

CONS

AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT.

Heather

Mental Health Care

Used more than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2016

Overall CareCloud Rocks

PROS

Its very user friendly and for the most part CareCloud will implement and make updates that are suggested and/or requested from its customers.

CONS

Little overpriced since we do not use off of the features it offers. Wish you could only be charged for certain features used.

Denise

Used free trial

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

Reviewed September 2015

Sales team misleading and awful software.

If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.

Thuha

Medical Practice, 11-50 employees

Used daily for less than 6 months

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2017

CareCloud EHR

Poor experience had to call IT/customer service numerous times and did not get anything achieved. Lots of glitches and needs reloading; see cons below. Do not recommend at all due to cost and functionality.

PROS

e-prescribing copies previous notes.

CONS

Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.

LINDA

Hospital & Health Care

Used less than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2015

GREAT SYSTEM

PROS

USER FRIENDLY EASY TO PUT INFORMATION IN EASY TO SCAN YOU DON'T HAVE TO CLOSE APPS TO GET TO ANOTHER APP EASY TO SCHEDULE APPOINTMENTS EASY TO VERIFY INSURANCE

CONS

NO DISLIKES I LOVE WORKING WITH THIS SYSTEM VERY EASY TO LEARN SET APPOINTMENTS PUT IN PAYMENTS BILLING ALL IT THE SAME SYSTEM I REALLY LIKE THE FAX SYSTEM

Rachel

Used free trial

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

Reviewed September 2015

NOT 100% COMPATIBLE WITH IPAD!

CareCloud's sales team lied to my company in order to win our contract. We clearly stated that we would be an iPad based clinic and providers would be using iPads exclusively in the exam rooms....no problem, they said, its fully compatible in fact designed with the iPad in mind....but during the initial setup training calls, we are told the iPad functionality is a READ ONLY format. What good is that? And, so we told them we could not use their software because like we had stated in the very first demo, we are an iPad based clinic. They turned our account over to collections. Would highly alert you to reconsider signing with a company that does not stand by what they say and will lie to win your business. Buyer Beware!

Showing 1 - 25 of 106 Reviews