--- title: "Carestream Dental Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Carestream Dental. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Carestream Dental is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/carestream-dental-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Carestream Dental](https://www.softwareadvice.com/medical/carestream-dental-profile/) / Carestream Dental Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/carestream-dental-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/carestream-dental-profile/alternatives/) # Carestream Dental User Reviews ## Reviews summary - Overall rating: 2.8/5 - Total reviews: 78 ### Secondary ratings - Ease of use: 3.0/5 - Customer support: 2.7/5 - Value for money: 2.5/5 - Functionality: 2.9/5 ### Rating distribution - 5 stars: 20 reviews (26%) - 4 stars: 13 reviews (17%) - 3 stars: 9 reviews (12%) - 2 stars: 6 reviews (8%) - 1 star: 30 reviews (38%) ### Most mentioned pros - It’s amazing how they can get away with this kind of service and product in the USA . - Business problems to solve and numerous benefits to realize :- Minimal radiation exposure, this can help to solve the problem of inaccurate or inadequate imaging, leading to improved diagnosis and treatment planning. - It was really easy to navigate and made sense. ### Most mentioned cons - Regarding their 1 year warranty, they begin the warranty period when they shipped the units out before we had a working unit, so when our units died again within one year from when we had working units they wouldn’t cover anything. - Training consisted of hearing Carestream talk but as we were unable to visually see any machine or pictures of machines during the training when it was complete we didn’t even know how to turn the machine on; it was totally worthless. - They should be able to tell their customers what the space and electrical requirements of their units are – they couldn’t – or – they did and it was wrong. ## Carestream Dental customer reviews Showing reviews 1-25 of 78 (page 1). ### Softdent is very easy to use and navigate. - Overall rating: 5/5 - Reviewer: Krista I. C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good- I have been using it more often in various offices and it is very easy to use. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Softdent is a newer software to me but it has been quite easy to learn and use. I like how the schedule is easy to read, the columns can be color coordinated (dentist vs hygienist), I like that you can add a tiny little sticky note to the patient's appt incase you want to write an important note (for example: allergic to amoxicillin etc), and it is quite easy to dental chart and treatment plan a patient's decay/crowns/xrays/etc. #### Cons The format looks a little outdated, for example, it looks somewhat grainy or pixilated. Therefore, the graphics could be updated to a more modern look. --- ### CS SoftDent Dental Software - Overall rating: 4/5 - Reviewer: Briana T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple. #### Cons The lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required. #### Reasons for choosing Carestream Dental We were not involved at the the time of purchase, but I'm sure at the time CS SoftDent was the best software out there. --- ### Technical Support - Overall rating: 5/5 - Reviewer: Nancy F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the fact that their technical support team is hands down, one of the best, if not the best help I've had. Very patient with me or any other team member that has to call them. Very knowledgeable and work until they get the job done correctly. Kudos to all of them. #### Cons Can't think of anything. I don't know what the cost is, so I can't factor that into this review. --- ### Carestream IMAGING - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered *Business problems to solve and numerous benefits to realize :- Minimal radiation exposure, this can help to solve the problem of inaccurate or inadequate imaging, leading to improved diagnosis and treatment planning.* Streamlined Workflow: the software solutions can streamline various aspects of the dental practice, such as patient scheduling, charting, billing, and management of electronic health records (EHRs). By automating these processes, you can reduce administrative burdens, enhance productivity, and improve overall efficiency.* Enhanced Patient Communication: The software enables effective communication and collaboration with your patients. You can educate them about treatment options, visually demonstrate oral health issues, and share treatment plans using interactive tools. This improves patient understanding, engagement, and satisfaction.*Practice Growth and Revenue Generation; the dental's solutions can enhance the patient experience, which can lead to increased patient retention and referrals. By optimizing workflow efficiency, you can accommodate more patients, potentially increasing your revenue. Moreover, advanced imaging and treatment planning capabilities can attract new patients seeking high-quality dental care.* Compliance and Data Security; the denntal's software solutions adhere to industry standards and regulations for data privacy and security. By utilizing their products, you can mitigate the risk of data breaches, ensure HIPAA compliance, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros *Offers a range of imaging solutions, including intraoral and extra oral imaging systems which provide high-quality digital images that aid in diagnosis and treatment planning. The ability to capture and visualize dental images efficiently is a crucial feature for dental professionals.*Provides software solutions designed to streamline and automate various administrative tasks in dental practices. These features typically include appointment scheduling, patient records management, billing and insurance management, and reporting capabilities. Practice management software helps enhance the overall efficiency and productivity of dental practices.* With 3D Imaging and CAD/CAM Integration, It Offers 3D imaging systems that allow for detailed visualization of dental structures and aid in implant planning, orthodontic treatment, and oral surgery. Integration with computer-aided design/computer-aided manufacturing (CAD/CAM) systems enables seamless transfer of data and enhances workflow efficiency.*The Mobile Applications developed enable dentists and dental professionals to access patient information, review images, and manage appointments on the go. Mobile apps provide convenience and flexibility in managing dental practices.*Advanced diagnostic tools incorporated into the imaging software. These tools may include features such as image enhancement, measurement capabilities, and image comparison, enabling dentists to make more accurate diagnoses and treatment decisions. #### Cons *The aspects of software are intuitive and easy to navigate. #### Vendor response Thank you so much for the positive review. We appreciate the honest feedback. -Sincerely Carestream Dental Replied May 2023 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good- I learn something new with the software weekly. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros My side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices. #### Cons Sometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts. --- ### The worst software and company - Overall rating: 1/5 - Reviewer: Spencer J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered I wholeheartedly agree with with every negative comment made about this company. I was getting by just fine using a practice management software that was a fraction of the cost of Orthotrac but I allowed myself to foolishly be sold on Orthotrac thinking because it was made by a large corporation that the product and customer service would be better, I was wrong on both accounts .Orthotrac cloud is nothing like what is advertised. You cannot simply just log on from any device anywhere as promised you actually have download program on every device you wish to long on with and even then you can only log on a certain number of dedicated devices and if you try to use a new device you risk functionality loss. Their goal in not living up to their claim of any device anywhere is to upsell its customers on buying additional usernames which depending on who you talk with varies from $45 to $90 for each username on top of the monthly exorbitant monthly fee and other additional addons for eservices. Lastly,The customer service is the worst I have ever dealt with in any industry. NO ONE RETURNS YOUR CALLS so if you have any issue you are S.O.L. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is really nothing I like about the software. It isn't that easy to use and the support is terrible #### Cons The imaging and practice management software aren't that functional and is integrated poorly. #### Reasons for choosing Carestream Dental I sold on the idea of a one stop solution for my equipment and software. I now realize that company that attempts to do everything does so poorly. #### Reasons for switching to Carestream Dental I thought Carestream would be better but I was wrong. --- ### Carestream Review - Overall rating: 1/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered This information of how Carestream stands behind their warranties and how they provide service to their customers isn’t necessarily going to be your experience; these are just the experiences I have had dealing with Carestream. Also, some of the x-ray units they sell must be better than the units I’ve purchased or the company wouldn’t still be in business. However the company’s attitude and service illustrated in my experiences should be a warning to potential new customers. I purchased about 1 year ago one 8100 CBCT machine and two 2400 handheld x-ray units. When we were doing installation for the 8100 unit, they gave us incomplete information regarding the space needed for the units, and inaccurate information regarding their wiring needs. They should be able to tell their customers what the space and electrical requirements of their units are – they couldn’t – or – they did and it was wrong. Their training is all online, with no in person training. Training consisted of hearing Carestream talk but as we were unable to visually see any machine or pictures of machines during the training when it was complete we didn’t even know how to turn the machine on; it was totally worthless. Some of these units don’t need much training but do need some and that is not there. Regarding the quality of their product, the two 2400 machines died four times during the first year, could not be repaired and needed to be replaced. Durability and quality are nonexistent. Regarding their 1 year warranty, they begin the warranty period when they shipped the units out before we had a working unit, so when our units died again within one year from when we had working units they wouldn’t cover anything. Their one year warranty was less than one year, and when their units died within that time period they said they wouldn’t replace, couldn’t repair, and knew of no one who could repair the units. Assume their warranty is nonexistent on a practical basis. One last item, when we phone Carestream for help or with any questions we are generally unable to reach any person so can just leave a message. They do return the call but take two weeks to return the call whether we call their main office or our “local” representative. Phone support is poor. While you may be evaluating dental or medical x-ray units other than the specific ones I purchased, the attitudes and service of the Carestream company are still there whatever particular unit you are considering. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Initially customer service reputation - why I purchased from Carestream. Then they fired their customer reps right after I purchased products and went all online. Also price was reasonable. #### Cons Poor quality 2 machines died 4 times in 1st year. Inaccurate info given for space & electrical needs complicating installation. Take 2 weeks to answer phone calls. Warranty started when shipped but before we had a working unit so when unit died within 1 year of having unit that worked warranty not honored. --- ### Don’t buy Carestream 3D - Overall rating: 1/5 - Reviewer: Srinivas R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Bad is a very mild word . If there was minus stars , I would go for minus 5 . It’s amazing how they can get away with this kind of service and product in the USA . You may be luck if you get connected to tech support in Romania #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing is good about this software or the company , the product is a lemon .Afrer sales service is zero . #### Cons Horrible 3 D software , bad vendors like Benco peddle it and don’t care if you lost 50,000 $. Don’t make the mistake of buying this machine --- ### My favorite dental software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great! I've been using the software for the last 5 years solid, and before that I used it on and off for 10 years. It is the dental software I found to be easiest to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice. #### Cons Sometimes it throws error codes that prevent you from saving a patient chart. --- ### Terrible Software and terrible tech-support - Overall rating: 1/5 - Reviewer: Shawn C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros none. its use to be good, and over the years, the updates have completely corrupted the program and they refuse or are unable to debug it. #### Cons I own it for last 10 years and my prztice has come to a halt due to this faulty, buggy software --- ### Look for a different software - Overall rating: 1/5 - Reviewer: Vicki H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There have been a few good support people. #### Cons Support, I think many work from home, need to request Level 2 tech, I don't have time for level one trying to figure things out. Software is extremely slow so as our practice grew it had become extremely frustrating, we then added the Faircom server to speed up process which it did HOWEVER Faircom is a glass slipper and CRASHES if it isn't perfect conditions. We need to replace our 2012 server but we have to replace with another 2012 because Softdent isn't compatible with the most recent server! We also use E-forms on the iPads we just did an update on iPads to 11 and now eforms no longer work because it isn't compatible, I am told they are working on it... seems to me the developers would be forward thinking on development and not a step behind. Time to move out of the dinosaur age. After struggling with this for 14 years we are looking for a change. --- ### Poor customer service - Overall rating: 4/5 - Reviewer: Alicia L. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined. #### Cons Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is. --- ### The Benchmark for Orthodontic Software - Overall rating: 5/5 - Reviewer: Harold M. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing. --- ### easy to use imaging system - Overall rating: 5/5 - Reviewer: Martha K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the images that are being taken are clear and pop up fast, so we are able to show are patients right away. The overall flow of the program is well thought out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and install. If your needing to call support someone is always there to help. If a call back is required they are very prompt with getting back to you. #### Cons We are pretty happy with the overall working of the software. Maybe a small handful of times we have had to call support within a year, if that. --- ### Look elsewhere - Overall rating: 2/5 - Reviewer: Matt D. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice... #### Cons The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system. --- ### Great software to manage and practice dental operations. - Overall rating: 5/5 - Reviewer: Alaa A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Carestream Dental is good for managing dentals but not the best. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Carestream Dental covers the main functions of the dental field, amazing in 3D images, and manages the patient records. #### Cons Carestream Dental still has bugs, it sometimes stops suddenly. --- ### Worst customer service and worst sales rep - Overall rating: 1/5 - Reviewer: Shafaq M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I have encountered nothing but frustration and lCk of communication I bought a 6200 sensor that didn't work because they never sent the CD that should come with it after waited for over a month for it to arrive and it didn't I decided to send it ack but they won't return it Scott Cooper even failed to give me a copy of my contract I bought CS 8100 also never the less very poor customer service #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No pros #### Cons Very poor customer service lack of manners of sales rep Scott Cooper --- ### Working with Softdent - Overall rating: 3/5 - Reviewer: Ben K. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't wait till Softdent rolls out its new iteration. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's the 2nd best software I have used, behind Dentrix. The support team is great, and it was easy for my team to use to make patient appointments and write clinical notes. #### Cons The system is outdated. It is not intuitive. I am a millennial/Gen X, and am used to tech that is simple and easy to use. --- ### Carestream Dental Imaging Software - Overall rating: 5/5 - Reviewer: Mariah H. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is very user friendly. It works quickly and accurately to get clear images. It is compatible with Dentrix, Planet DDS, and Eaglesoft systems. #### Cons There are some technical bugs sometimes where the software freezes while trying to capture an image. Overall it doesn't happen too often. --- ### CS Imaging is the best - Overall rating: 5/5 - Reviewer: kristi t. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to diagnosis issue's with patient's dental needs more than I can with a regular x-ray. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy the software is to use. If i need to change the contrast of an image it guides you step by step. It is also to easy to take an image. #### Cons Software is wonderful. there is nothing i did not like. --- ### Slowest Program ever! - Overall rating: 3/5 - Reviewer: Julie S. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is very user friendly now, however we are wanting to go chartless and it doesn't seem like it will be very efficient program to use once we do. #### Cons It is the SLOWEST program EVER with the spinning circle of death anytime you try and complete a patient. --- ### This was an ok software for the size of practice I worked at - Overall rating: 4/5 - Reviewer: Alyssa S. - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There wasn't a lot of steps to get where i needed to go to accomplish what i needed to do. Pretty user friendly #### Cons It was a little to simple for me. I would have preferred a software that had more options to do a little more complex treatment planning and note taking. However, it has been several years since I have used it so I would hope that it has upgraded some. --- ### the most unreliable poorly constructed digital sensors. - Overall rating: 1/5 - Reviewer: ben m. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Customer service is also generally terrible. Unable to keep up with records (had to show them my transactions, claiming we had no replacements in 5 years) and very anxious to nickel and dim fee you at every chance. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros not a single thing. I generally dislike all aspects of your product and wish I hadn't inherited it. #### Cons to big - other products much better in design replace constantly terrible quality- have replaced 3 sensors 2 times in two years - paying well over 3k each time. The warranty does not reset apparently even though its a new sensor? --- ### Carestream Images - Overall rating: 3/5 - Reviewer: liane r. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Does provide great quality images for review and to show dental issues to the pt. and insurance companies #### Cons customer service is not that great. Have called a few times and they always seem to push off issues to other companies --- ### Fantastic customer service - Overall rating: 5/5 - Reviewer: Sha S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT] did my online training and she was FANTASTIC. Great personality, very helpful and knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great machine, fair price. Has already helped grow my practice #### Cons A few glitches in the beginning to get things running properly #### Vendor response We are so happy you are having a great experience and it is taking your practice to the next level. Replied December 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/carestream-dental-profile/reviews/?page=2) --- Carestream Dental Reviews, Pros and Cons - 2026 Software Advice