We have been using Harris CareTracker (formerly known as Optum PM & Physician EMR) since 2009 for our billing RCM software and PM and EMR software for our clients. It has helped us to drastically increase the collections of our clients and has tremendously helped us to reduce our front end denials to below 1%. The ease of use of the system for our staff and clients is unparalleled to other software. When switching over our RCM system and finding a new PM and EMR system to offer to our clients, we researched several software systems including NextGen, AthenaHealth, Epoch, eClinicalWorks, AdvancedMD and Kareo. We found that there was nothing comparable to the ease of use, productivity, and competitive pricing that Harris CareTracker offers.

I would like to see a faster turn around time on building interfaces with other EMR softwares for our clients that wish to remain with their current EMRs and interface with our PM system for billing. We have seen some recent improvements with this, so we are hopeful for the future that we will be seeing a faster turn around time.

Easy to use when configured properly after extensive research to fix touch screen issues (NOT Touchpad) - i.e. an all-in-one touchscreen desktop.

Uses Internet Explorer and with Windows 10 the "Pinch-to-zoom" and "doulbe-tap-to-zoom" functions interfere with application usability. Had to research how to turn both of these off. In Windows 7 and 8.0 there was a way to turn it off, but after 8.1 that function was removed. Many forums talk about a registry hack or something else. The solution was to embed a .css file with the needed CSS command to turn the two above functions off. The is needed to be injected into the Accessibility button window in Internet Options - "Format document using my style sheet". After that it works brilliantly and no accidental zooming.

Negative and difficult

It is a very thorough system and can be used for clinical input, management, and billing.

The customer support is incredibly difficult, the user interface is antiquated and buggy, there is frequent downtime, it is a massive difficult system and changes are very slow. It is not clinician friendly at all, reports are very difficult to navigate, lag times are insane, their reporting features for MIPS are incredibly expensive, they do not interface well with other systems, and up until last year it was still only working well on Internet Explorer!

You can log in from anywhere you. It is easy to find records, print and upload documents that are needed. you can make template, have favorites and save them for future use.

I do not like when it keeps telling that you are logged in on another screen, which happens often and can be frustrating.

Having it web-based allows us to continue to work off site or when our server goes down.

The recent change is a bit confusing and will take a little while to get acquainted where to locate everything