Harris CareTracker software


12 reviews(3.5/5)
12 reviews(3.5/5)

CareTracker EMR is an integrated cloud-based electronic medical records (EMR) and practice management (PM) solution that caters to specialties such as internal medicine, gastroenterology, pulmonology and orthopedics. The solution includes an online patient portal, a central dashboard and features outsourced revenue cycle management.  

In addition to core charting, e-prescribing and lab tracking, CareTracker EMR offers features such as quick tasks and clinical decision support to alert physicians about overdue follow-ups based on diagnosis and procedure history. The continuity of care and messaging functions help support information sharing with other providers.

CareTracker PM provides users a billing management dashboard, customizable front-end claims scrubbing, overnight and real-time eligibility, automated reminder calls and text messages and various electronic work lists that help manage operations. Users can implement the PM module as standalone solution alongside CareTracker EMR, or with another EMR system of choice via HL7 interfaces.

Support is available via phone and email.

Supported Operating System(s):
Windows 7 , Web browser (OS agnostic) , Windows 8

12 Reviews of Harris CareTracker

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  • jerome from midwest sound labs

    Specialty: Other specialty

    Number of employees: 201-500 employees

    August 2018

    CareTracker EMR is an incorporated cloud-based electronic restorative records (EMR) and practice administration (PM) arrangement that takes into account claims to fame, for example, inward prescription, gastroenterology, pulmonology and orthopedics. The a

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    easy integration with other third party software

    Pros

    Easy to learn , easy functionality. Easy third party software integration , all managers and supervisors get to share the same dashboard .

    Cons

    Customer support by email or phone is currently not the feature of this software . Training is key. some things can get confusing at times with this software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Marsha from Urology Affiliates of Oklahoma

    Number of employees: 11-50 employees

    June 2018

    I have used Caretracker for several years and it is user friendly and easy to maneuver.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can log in from anywhere you. It is easy to find records, print and upload documents that are needed. you can make template, have favorites and save them for future use.

    Cons

    I do not like when it keeps telling that you are logged in on another screen, which happens often and can be frustrating.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sofie from Civic & Social Organization

    Number of employees: 11-50 employees

    April 2018

    Great software to manage doctor appointments and financing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's user-friendly and easy to pick up. It has different options for you to view appointments and edit them. Also, it's a very powerful system with so many features including managing recalls, financing, etc.

    Cons

    Sometimes it's glitchy and it doesn't support full functions when you work from home at your own computer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    March 2018

    A necessary evil in my job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It offers a bunch of reports. The reporting is probably the only thing I really like about the software.

    Cons

    The UI isn't very good. It has a bad flow, things are chopped up, it is hard to learn, and it generally isn't fun to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Patricia from Real Estate

    Specialty: General practitioner

    Number of employees: 1,001-5,000 employees

    August 2017

    Very functional product for the healthcare office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its great for the money, tech support is awesome, working claims is a dream. Overall a great product

    Pros

    The ease of staff learning the program, within jours they can surf all over program without muchvtrsining

    Cons

    Window for provider schedules could be better managed. Coliors etc cox, pre op, new pts, helps the schedulers not to overbook some visit. Helps the flow of how the day will be for urgent calls

    This review was submitted organically. No incentive was offered
    Review Source
  • James from Pediatric Associates of Norwood & Franklin

    Specialty: Pediatrics

    Number of employees: 11-50 employees

    July 2017

    Decent System Needs more functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, good layout and design, portability, limited outage times. Pricing is decent. Interfaces with other products easily

    Cons

    Billing difficult to deal with
    Support can be slow
    additional features are often third party and the training is difficult.

  • Barb from APC

    Specialty: Pain management

    Number of employees: 11-50 employees

    April 2017

    Terrible customer service; extreme delays in getting replies to questions/concerns

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend looking at different options

    Pros

    NONE = there is nothing outstanding about this software or the services provided
    They have their scheduling module is as good as everyone else.

    Cons

    Customer support is TERRIBLE! It took 68 days to get pricing (just pricing) on a request for an interface and another 15 days to know if the software was capable of printing barcodes. There are EXTREME delays in obtaining information, support especially if McKesson is your middleman.

  • Tina from Western Pa behavioral health resources

    Specialty: Mental & behavioral health

    February 2016

    Frustration at best ..,

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Clinical today is easy to follow flow and the correspondence is easy and quick to document.

    Cons

    The system does down 2-3 times weekly and this is awful when one is seeing about 5 patients per hour. Any new meds written shows in retroactive notes so medication changes are difficult to track. The med history option was a life saver to aid in the medication tracking, but now gives frequent error messages. The Rx software is not use friendly, often sends to the wrong pharmacy and results in so many calls from the patient because escript ks not received - so it has to be called in anyway. Auto signature often prints on controlled substances. Lastly - this is not a software for a psych practice and is maybe
    More intended for and useful for a medical practice.

  • Dee Ann from Medical Billing Solutions, Inc.

    Specialty: Billing services

    December 2015

    Practice Management and EMR Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We have been using Harris CareTracker (formerly known as Optum PM & Physician EMR) since 2009 for our billing RCM software and PM and EMR software for our clients. It has helped us to drastically increase the collections of our clients and has tremendously helped us to reduce our front end denials to below 1%. The ease of use of the system for our staff and clients is unparalleled to other software. When switching over our RCM system and finding a new PM and EMR system to offer to our clients, we researched several software systems including NextGen, AthenaHealth, Epoch, eClinicalWorks, AdvancedMD and Kareo. We found that there was nothing comparable to the ease of use, productivity, and competitive pricing that Harris CareTracker offers.

    Cons

    I would like to see a faster turn around time on building interfaces with other EMR softwares for our clients that wish to remain with their current EMRs and interface with our PM system for billing. We have seen some recent improvements with this, so we are hopeful for the future that we will be seeing a faster turn around time.

  • Terrie from Morgan Memorial Foundation, Inc. dba Gil-Mor Manor and Gil-Mor Haven

    Specialty: Other specialty

    May 2015

    Gil-Mor Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Having it web-based allows us to continue to work off site or when our server goes down.

    Cons

    The recent change is a bit confusing and will take a little while to get acquainted where to locate everything

  • Jon from Mendota Lutheran Home

    Specialty: Other specialty

    April 2015

    CareTracker

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use, fingerprint technology,versatility, great dashboard, reporting, will work when internet is down.

    Cons

    Hardware can be costly, specialty enhancements to system can add up.

  • Julie from Rocky Mountain Health Center-South

    October 2011

    Ease-of-use
    Functionality
    Quality
    Support

    I work in a small primary care office with three providers. I was not involved in the decision-making process for this EHR system. I had previously used Amazing Charts (I hear there have been a lot of changes to this system since I used it and it has become more cumbersome). This product is fairly easy to use but the training modules are not as informative as I would like them to be. We mainly learned to use it through trial and error. The training modules did a fairly good job of general screen navigation, but as a provider who would be using the program while in the patient rooms I think the training was really lacking. I would like to be able to use the program without having to think about it much, so I can maintain eye-contact and listen to the patient. I find that I have to spend more time concentrating on the screen to see if the program has completed what I last asked it to do. I also spend a lot of time asking the patient to wait while the screen changes. There are some parts, such as reordering prescriptions that need to be printed; these are very cumbersome and time-consuming. I do enjoy being able to access labs easily, but since the newest update to the software a screen opens and and there are 2-3 movable bars going both up and down and left and right that must be adjusted to see everything, you are never able to see the whole lab result as one. You need to adjust the correct L-R bar to access the up & down bar because it is hidden behind another up & down bar. These do not seem like big things, but they are all time consuming when you are in the room trying to find out what is going on with your patient. We have also had a problem with the program slowing down early in the morning and mid-day. We are currently in the process of trying to meet with other healthcare providers currently using the program in this area to see if the speed problems are uniquely ours. I have not found the "superusers" to be very helpful because it is difficult to explain to someone why it matters that a mark on a growth chart is on the 2 yr line rather than the 2 yr 9 mos line. This problem was corrected in the last update but until then the growth chart were largely unusable. I think the "superusers" are probably very good with computers but they don't have a clue what a providers job is so there is never a meshing of the questions and the answers. We have been using the program since 12/01/2010 and we are all continually very frustrated. I think CareTracker is a good product but there are a lot of things that I feel don't work well enough and I don't feel telling our "superuser" is getting the message to those who need to hear it. When I have to take my notes on the back of a fee ticket and write out my prescriptions by hand and then stay late to put my notes into the system - I feel the system is a big drain on my time rather than a help. I hope that changes.

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