Harris CareTracker, a cloud-based EMR and PM system, serves a wide range of specialties, such as internal medicine, gastroenterology, pulmonology, and orthopedics. The software suite includes an online patient portal, a Meaningful Use dashboard, and outsourced revenue cycle management. Third-party billing services have the ability to manage their own clients via the channel partner portal.
In addition to core charting, e-prescribing and lab tracking, Harris CareTracker EMR offers many other features, including quick tasks and clinical decision support to alert physicians about overdue follow-ups based on diagnosis and procedure history. And, the continuity of care and messaging functions help support information sharing with other providers.
Harris CareTracker PM provides an interactive billing management dashboard, customizable front-end claims scrubbing, overnight and real-time eligibility, automated reminder calls and text messages, and many other electronic work lists that advance efficiency. Users can implement the PM module as a standalone, alongside Harris CareTracker EMR, or with another EMR system of choice via HL7 interfaces.
Alicia from Carrington
Specialty: Other specialty
Employees number: 51-200 employees
I have to get through 11 chapters of this training of Harris CareTracker to pass my class. It is horrible. I have struggled with every glitch in the system, and I don’t think I will be able to pass the course in time due to the horrible quality of this system. I have spent hours on the phone with tech support only for them to tell me that Harris CareTracker isn’t supported on Safari (Mac). How else am I supposed to pass? I don’t have any other computer and I’m not going to buy another brand new computer so that I can use this shit system. No one is helpful and if I could quit my program I would. Trying to get through the training on this system is impossible. I’d rather get my certificate through another school if it meant not having to use this system.
Patricia from Real Estate
Specialty: General practitioner
Employees number: 1,001-5,000 employees
Its great for the money, tech support is awesome, working claims is a dream. Overall a great product
The ease of staff learning the program, within jours they can surf all over program without muchvtrsining
Window for provider schedules could be better managed. Coliors etc cox, pre op, new pts, helps the schedulers not to overbook some visit. Helps the flow of how the day will be for urgent calls
James from Pediatric Associates of Norwood & Franklin
Employees number: 11-50 employees
Easy to use, good layout and design, portability, limited outage times. Pricing is decent. Interfaces with other products easily
Billing difficult to deal with
Support can be slow
additional features are often third party and the training is difficult.
Barb from APC
Specialty: Pain management
Employees number: 11-50 employees
I highly recommend looking at different options
NONE = there is nothing outstanding about this software or the services provided
They have their scheduling module is as good as everyone else.
Customer support is TERRIBLE! It took 68 days to get pricing (just pricing) on a request for an interface and another 15 days to know if the software was capable of printing barcodes. There are EXTREME delays in obtaining information, support especially if McKesson is your middleman.
Tina from Western Pa behavioral health resources
Specialty: Mental & behavioral health
Clinical today is easy to follow flow and the correspondence is easy and quick to document.
The system does down 2-3 times weekly and this is awful when one is seeing about 5 patients per hour. Any new meds written shows in retroactive notes so medication changes are difficult to track. The med history option was a life saver to aid in the medication tracking, but now gives frequent error messages. The Rx software is not use friendly, often sends to the wrong pharmacy and results in so many calls from the patient because escript ks not received - so it has to be called in anyway. Auto signature often prints on controlled substances. Lastly - this is not a software for a psych practice and is maybe
More intended for and useful for a medical practice.
Fix the above issues. The minute that system goes down there is no back up to know nig medication doses. Lack of ability to easily trend med changes is essential in psych.
Dee Ann from Medical Billing Solutions, Inc.
Specialty: Billing services
We have been using Harris CareTracker (formerly known as Optum PM & Physician EMR) since 2009 for our billing RCM software and PM and EMR software for our clients. It has helped us to drastically increase the collections of our clients and has tremendously helped us to reduce our front end denials to below 1%. The ease of use of the system for our staff and clients is unparalleled to other software. When switching over our RCM system and finding a new PM and EMR system to offer to our clients, we researched several software systems including NextGen, AthenaHealth, Epoch, eClinicalWorks, AdvancedMD and Kareo. We found that there was nothing comparable to the ease of use, productivity, and competitive pricing that Harris CareTracker offers.
I would like to see a faster turn around time on building interfaces with other EMR softwares for our clients that wish to remain with their current EMRs and interface with our PM system for billing. We have seen some recent improvements with this, so we are hopeful for the future that we will be seeing a faster turn around time.
I would highly recommend having a demonstration of the software and comparing what Harris CareTracker has to offer compared to other PM and EMR systems, because I have not been able to find anything out there that is more user friendly and creates the same amount of value and ROI that Harris CareTracker has given us.
Terrie from Morgan Memorial Foundation, Inc. dba Gil-Mor Manor and Gil-Mor Haven
Specialty: Other specialty
Having it web-based allows us to continue to work off site or when our server goes down.
The recent change is a bit confusing and will take a little while to get acquainted where to locate everything
Reports could be a little easier to use. For example:
Resident or Tenant History Report
Cash Receipts Report
Accounts Receivable Aging Report
Ancillary Report History
Jon from Mendota Lutheran Home
Specialty: Other specialty
Ease of use, fingerprint technology,versatility, great dashboard, reporting, will work when internet is down.
Hardware can be costly, specialty enhancements to system can add up.
Look at dashboard and reliability, reporting is incredible. All managers see the same dashboard when evaluating residents. It is also an accountability tool for staff.
Julie from Rocky Mountain Health Center-South
I work in a small primary care office with three providers. I was not involved in the decision-making process for this EHR system. I had previously used Amazing Charts (I hear there have been a lot of changes to this system since I used it and it has become more cumbersome).
This product is fairly easy to use but the training modules are not as informative as I would like them to be. We mainly learned to use it through trial and error. The training modules did a fairly good job of general screen navigation, but as a provider who would be using the program while in the patient rooms I think the training was really lacking. I would like to be able to use the program without having to think about it much, so I can maintain eye-contact and listen to the patient. I find that I have to spend more time concentrating on the screen to see if the program has completed what I last asked it to do. I also spend a lot of time asking the patient to wait while the screen changes. There are some parts, such as reordering prescriptions that need to be printed; these are very cumbersome and time-consuming.
I do enjoy being able to access labs easily, but since the newest update to the software a screen opens and and there are 2-3 movable bars going both up and down and left and right that must be adjusted to see everything, you are never able to see the whole lab result as one. You need to adjust the correct L-R bar to access the up & down bar because it is hidden behind another up & down bar. These do not seem like big things, but they are all time consuming when you are in the room trying to find out what is going on with your patient.
We have also had a problem with the program slowing down early in the morning and mid-day. We are currently in the process of trying to meet with other healthcare providers currently using the program in this area to see if the speed problems are uniquely ours.
I have not found the "superusers" to be very helpful because it is difficult to explain to someone why it matters that a mark on a growth chart is on the 2 yr line rather than the 2 yr 9 mos line. This problem was corrected in the last update but until then the growth chart were largely unusable. I think the "superusers" are probably very good with computers but they don't have a clue what a providers job is so there is never a meshing of the questions and the answers.
We have been using the program since 12/01/2010 and we are all continually very frustrated. I think CareTracker is a good product but there are a lot of things that I feel don't work well enough and I don't feel telling our "superuser" is getting the message to those who need to hear it. When I have to take my notes on the back of a fee ticket and write out my prescriptions by hand and then stay late to put my notes into the system - I feel the system is a big drain on my time rather than a help. I hope that changes.