--- title: "CentralReach Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CentralReach. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CentralReach is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/centralreach-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applied Behavior Analysis Software](https://www.softwareadvice.com/mental-health/aba-comparison/) / [CentralReach](https://www.softwareadvice.com/medical/centralreach-profile/) / CentralReach Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/centralreach-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/centralreach-profile/alternatives/) # CentralReach User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 158 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 86 reviews (54%) - 4 stars: 50 reviews (32%) - 3 stars: 11 reviews (7%) - 2 stars: 7 reviews (4%) - 1 star: 4 reviews (3%) ### Most mentioned pros - It streamlines scheduling, data collection, documentation, and client management in one system, which improves efficiency and organization. - The system is user friendly - Both employees and clients can use the system to keep track on the progress and communicate - Employee can convert notes of session easily. - I am a big fan and encourage all autism therapy practices to consider CR first. If you have a very straightforward model in a small practice and every client gets the same program, there may be simpler options out there. But if you individualize care and offer a variety of treatment models and therapies, CR has a lot to offer. ### Most mentioned cons - This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. - The actually data collection was sometimes off, mainly because my company used only the website and not the app. - Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar). ## CentralReach customer reviews Showing reviews 1-25 of 158 (page 1). ### Great ABA platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how they are adding APIs to their platform and building out their RCM features. I also like all of the AI features they are building in. #### Cons Their user interface isn’t the best and the search functionality and filtering can act a little funky at times. --- ### CentralReach Experience - Overall rating: 4/5 - Reviewer: Sadie N. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a positive experience using CentralReach #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about CentralReach is the ease of use. #### Cons What I like least about central reach is when it crashes and does not save data. #### Reasons for switching to CentralReach The company I was with changed to Central Reach --- ### It's okay, the app is likely better. - Overall rating: 2/5 - Reviewer: Kimberly B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I liked it but would've likely liked the app better. The website server, however, should be improved so that data points can automatically save without the data collector having to consistently press the button to save data. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I liked most about CentralReach was how easy it is to use when writing session notes. The way the schedule was set-up was also easy to access and view. #### Cons The actually data collection was sometimes off, mainly because my company used only the website and not the app. As an RBT having a server accurately save the data tracked is highly important however CentralReach would randomly (likely due to using the website only) log me out and erase the data I had collected up until that point because if I did not press the save button after every data point collected. #### Reasons for switching to CentralReach I switched companies where one used rethink and the other centralreach. --- ### Ease of Use - Overall rating: 4/5 - Reviewer: Esther S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros CR is thorough for ABA. It allows users to upload reports and has a section for trainings. ABA coworkers found it easy to collect data. Scheduling was rather easy with it as well. #### Cons It's a bit clunky for ST and OT though, not as user friendly. The notes sections were editable making it more user friendly but it always seemed to take longer to complete and submit notes for OT / ST. Training to use CR took so long! Finding items and editing the site for personalization simply was not user friendly for non techies. --- ### Easy access - Overall rating: 5/5 - Reviewer: Viergela C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, CentralReach is a comprehensive and effective platform for ABA professionals. It streamlines scheduling, data collection, documentation, and client management in one system, which improves efficiency and organization. However, the platform can be challenging to learn initially, and occasional technical issues may affect the user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about CentralReach: •CentralReach keeps scheduling, session notes, data collection, billing, and client information all in one place, making it convenient and organized. #### Cons What I dislike most about CentralReach: •The system can sometimes be slow, glitchy, or log users out unexpectedly. •There is a steep learning curve, especially for new users. --- ### CentralReach For Very Small Business - Overall rating: 3/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say I like CentralReach. Representatives have been great most of the time. Putting in a ticket is slow to get things resolved. I used to be able to call and get things done right away. I have been using CR for over 12 years now, and I like to think I gave them some good ideas in the beginning. Just very expensive for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CentralReach is great to have everything in one place, such as data collection, onboarding paperwork, timesheets, billing, claims, invoicing, trainings, etc. Haven't been able to find another platform that has all of this. #### Cons The cost of all the add-ons is a bit much. Also, having to pay that for each employee when only certain ones use a feature. Very expressive for a small company like mine. Not a fan of the app and their checklists. Lastly, it's annoying that they don't connect with all the other platforms we use. #### Reasons for choosing CentralReach We would love to switch but no one else has all the bells and whistles we need --- ### Good software that could use some tweaks - Overall rating: 3/5 - Reviewer: Amber A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all it's a decent software that has room to improve. I wish I could meld it with other software to combine preferences and improve client data collection. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the data collection page and methods to collect data. I also like how you can view the graphs as you're collecting data. I did like the ability to structure the session note. #### Cons I did not like the method to add and manage new goals. It's very tedious and difficult to understand if you're not fully trained on it. Adding and removing appointments was also tedious. --- ### Little good, lots of work- could improve - Overall rating: 3/5 - Reviewer: Laura L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fine for the minimal amount I use it now. We ended up setting up a second EMR for the Speech and OT providers to document in, and only upload the necessary documents into CR. I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros This system supports our clinic's ABA documentation and data collection nicely. #### Cons This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar). --- ### Central Reach and ABA - Overall rating: 4/5 - Reviewer: Freyxa M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Central region has been really good, really user-friendly and really easy to grab a hold of it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like about Central, which is that is a software that has only information and it’s really useful, friendly, including the mobile app to just take data or just to have information as an HR admin, it’s a really good and forward software to make everyone’s life easier and it doesn’t matter if it’s from the clients’ end or company’s #### Cons As good as it is, what I like the least about reach is how general it can be, and how specific permissions cannot be provided --- ### Centra Reach - Overall rating: 3/5 - Reviewer: Emma Q. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using it for 3 years and definitely think it does a nice job overall for all the things I use it for in my day to day work. I have seen some other platforms for data collection and I do think CR is the best looking platform and does well overall #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that is accessible on many different devices and is very versatile in its use. I can edit and change many settings to fit my needs. #### Cons It often logs me out while I am using it and will delete the data I have inputed within it. I also don't like that I can only be logged in on what device at a time. I often want to have it open on my tablet and laptop at the same time during work. --- ### Positive Review - Overall rating: 5/5 - Reviewer: Josie G. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I utilize it daily and it is very feasible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very versatile and personalizable. #### Cons It often lacks or restarts which requires us to lose data. --- ### Helpful Product - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed the easeat which records and concerns could be automatically communicated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenience i enjoyed the convenience of a well designed system. #### Cons I had no complaints when using Central Reach. --- ### Excellent choice for growing or multidimensional therapy companies - Overall rating: 4/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a big fan and encourage all autism therapy practices to consider CR first. If you have a very straightforward model in a small practice and every client gets the same program, there may be simpler options out there. But if you individualize care and offer a variety of treatment models and therapies, CR has a lot to offer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing customer support - best of any tech platform I've ever used! Extremely comprehensive and customizable to a variety of practices and service models. Best suited for ABA but also functions well for other billable services including speech/OT, counseling, and diagnostic evaluations. #### Cons It requires a substantial investment of time and energy to set up optimal customizations and document your own unique organizational workflows. If you do that, it is very powerful - but if you don't, it can be overwhelming or you would just be missing out on many of its great features. --- ### The Great Central Reach Experience. - Overall rating: 5/5 - Reviewer: Birdem L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience is very nice, interface is very easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate, ang after sales is great too. #### Cons There are updates that they roll out recently that did made my experience hard. I hope they roll back filtering system. --- ### Great for billing, terrible for accounting - Overall rating: 1/5 - Reviewer: Grant A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall this software is a mess from an accounting perspective. Reporting is seldom consistent and it is incredibly difficult to tie out Central Reach to an accounting system like Quickbooks that it cannot integrate with directly. Central Reach is great for billing from what I understand but if you plan to implement this software please be prepared for your accounting team to face challenges with using it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros This software is great and flexible with client billing in my experience. There are many modules and options to customize the CRM aspects of Central Reach #### Cons Dealing with Central Reach as an accountant is an atrocious experience. Two people running the same revenue or AR reports can show different numbers, and the live accounting system means that running a report on 7/15 for data ranging from 1/1 through 6/30 for example would actually provide data through the exact time you are running it, meaning 7/15. If you want a report showing data only through a certain date you will need to run the report on that exact date but the issue for larger organizations means that RBTs and other employees will have unconverted appointments which throw off the reports. --- ### Great software! - Overall rating: 4/5 - Reviewer: Brittany T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, CR is a great product for ABA service providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CentralReach is very user friendly. Their support teams can help you before during and after implementation. The platform is easy to learn and efficient. #### Cons The clinical features could use some enhancements when it comes to collecting session data and building learning trees/treatment plans. --- ### Personally, not a fan. - Overall rating: 3/5 - Reviewer: Madison G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not a fan of this software and we are looking to move our business elsewhere in the near future. However, while my business has outgrown Central Reach, other small companies may find it's capabilities just right for them. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros This software might be good on the billing / medical record management side. That is not the way I personally use this software, so I cannot judge if it is a strong competitor in this industry. #### Cons This system breaks A LOT. We often have days where the site is down (we've even had weeks) which has significantly impacted my workforce (both on the billing and payroll side). Additionally, while I have not personally spoken with Customer Service, I have heard from my colleagues that do that Customer Service is poor. Slow resolutions to problems, or no answer from them at all. Lastly, the software is often very picky about the way things are done and has weird glitches (permissions appear to be correct but view is still wrong. IT has to reset the account just to get the permissions to work). --- ### Love Central Reach - Overall rating: 5/5 - Reviewer: Nick L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I really value this product. This is now my 8th year, and I can't imagine working in an ABA environment without it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an administrator/biller, Central reach provides all the tools needed to easily submit, track, and collect on claims. #### Cons The Invoicing and Credit Card collections need improving. There are workarounds and its not debilitating, but the functionality could be way better. --- ### Been using a little over a year and overall very happy with the product - Overall rating: 5/5 - Reviewer: Connie T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, we have been happy with the software and the support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As the billing director, I am impressed with the ease of billing, sending claims and follow-up. #### Cons The ability to print notes for audits. This seems like a very difficult and time consuming task compared to our old system. #### Reasons for switching to CentralReach We wanted a system that allowed our clinical team the ability to better track progress and make treatment planning easier. --- ### Central Reach - Overall rating: 4/5 - Reviewer: Philip A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We have been a Central Reach user for over 10 years. Best product for ABA practices. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Central Reach is the best software for ABA practices. #### Cons Down time and functionality busts when new releases occur. #### Reasons for choosing CentralReach Ease of use. #### Reasons for switching to CentralReach Care Cloud was way too complex. --- ### Central Reach is a necessary application for our business - Overall rating: 5/5 - Reviewer: Alex G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how accessible their customer service is. [sensitive content hidden] has been excellent in working with us to ensure we are using CR to its full potential. #### Cons I would like it if parent labels were set up in a way that if an individual has a child label, and I search by parent label in a report, the individual will not need both labels attached. --- ### Central reach for an ABA company - Overall rating: 4/5 - Reviewer: Alissa S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love being able to have my schedule and sessions notes in one place. Our company is able to calculate hours worked through this site. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Have all staff and client schedules through computer. Session notes can be done through this software and sent to insurance companies. There are a lot of tutorials for this software. #### Cons They conduct a lot of maintenance and updates. Sometimes the site is down or not able to be accessed. When things are updated and changed, it takes a while for everyone to learn and get used to. Very confusing at first, but now that I am used to it, I love it. --- ### Central Reach Review - Overall rating: 5/5 - Reviewer: Ashley A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and great for ABA companies. We used it at my last employer and we use it at my current employer. I am still learning new functions within Central Reach. Maintaining employee documents is easy due to the document management report. #### Cons I wish there was an easier way to delete documents that are uploaded by accident and locked. Being HR, it can create issues when documents are locked and need to be renamed. #### Reasons for choosing CentralReach This was implemented before I was hired with Delta. I am so glad because I already knew how to navigate CR from my previous employer. --- ### Customer Satisfaction - Overall rating: 4/5 - Reviewer: Angie F. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer service to help with the above! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the all in one feature. It is a one stop shop for our company with information at your finger tips no matter where we are at. The analytics truly help me analyze and run my business from the finance end. Data collection for clinical is easy and the outputs are appropriate for our field of ABA. #### Cons Getting to know the various uses of it and how to get it set up best to utilize it to its potential. #### Reasons for choosing CentralReach All in one product with billing and clinical. #### Reasons for switching to CentralReach Buy out and was not happy with product --- ### Central Reach - Overall rating: 4/5 - Reviewer: Kayla J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that centralreach has a lot of features. #### Cons Central reach seems to have a lot of issues with its updates. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/centralreach-profile/reviews/?page=2) --- CentralReach Reviews, Pros and Cons - 2026 Software Advice