--- title: "Cerbo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cerbo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cerbo is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/cerbo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Cerbo](https://www.softwareadvice.com/medical/cerbo-profile/) / Cerbo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/cerbo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/cerbo-profile/alternatives/) # Cerbo User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 23 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 18 reviews (78%) - 4 stars: 1 reviews (4%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (17%) ### Most mentioned pros - Their support team is available and help resolve issues immediately. - Enjoyed that Cerbo was intuitive for scheduling and managing patient information. - My overall experience with using Cerbo has been phenomenal, from their customer support to the features they currently have available and others planned. ### Most mentioned cons - The lab integration puts all the labs into one list and you have to pick your way through it as though you're on a WW2 minefield - no filter option. If you scroll down too far the whole screen scrolls away from you (amateur programming mistake). - They charge a lot, have very very very poor customer service and virtually no support and when you ask for help they scold you. - The learning curve is long and steep and because this is a gig job, I'm not invested enough to spend the considerable time it would require. ## Cerbo customer reviews Showing reviews 1-23 of 23 (page 1). ### Cerbo - Overall rating: 5/5 - Reviewer: Dr. Traci J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a solo practitioner and Cerbo allows me to do all of the things I need to do. It also allows for a team. I love the online scheduler and that I can process payments. It is very robust and there are features I'm not using yet. I like that they are available to me when my practice reaches that level so I won't have to change EMR's again. Customer support is excellent. #### Cons The cost is high for my small practice. Sometimes I wish I could make small changes to forms, etc. However, customer support is great and they make the changes quickly. #### Reasons for choosing Cerbo It best met my needs and I especially liked the way charting is done. #### Reasons for switching to Cerbo I switched because I was looking for a more efficient system for charting. #### Vendor response Thanks so much for taking the time to write a review! We're glad that Cerbo is helping you chart efficiently! Replied November 2020 --- ### Tried numerous EMR and this is the most versatile & beautiful, perfect for DPC (direct primary care) - Overall rating: 5/5 - Reviewer: Linh S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered EXCEPTIONAL! Very pleasant interaction with support services. EMR with good flow, logic, and efficiency. I have tested numerous EMRs before purchasing this. I have also worked with numerous EMRs in my lifetime as military and civilian physician, and i like this one Cerbo(MD-HQ) for DPC or private clinics, and I like Epic for ER settings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This Cerbo (MD-HQ) EMR never stops improving, new features every day driven by customers like me. Amazing customer support, without frustrations nor delays that typically found in many companies. I love the fact that: (1) I can open MANY patient charts at the same time and in different windows and all on the screen for me to view at once (this feature cannot be found in some EMR); (2) I can have ALL the parts of patient chart accessible to me at the same time while typing my notes while talking to patients (instead of having to close my notes to pull up the labs/last notes/specialist scanned charts then re-open my note again); (3) if I suddenly loose power or internet connection my notes are saved automatically and can be found (other EMRs I have lost my 2 hours note before); (4) I can sign my note even without a diagnosis or ICD10 (some EMR forces me to do these before it "allows" me to sign my note); (5) beautiful pleasant colors to look at, endless customizations on my end and on EMR's end with simple email request and voila it's done (6) one EMR with everything I needed for prescribing, sending faxing (I opted out of paying for receiving fax to save money), sending patient portal messages or emailing them from EMR if they don't want to use portal, charges, billing. I use Google voice for my phone and texting. (7) I can pull up a "copy" (which i call "phantom") of my current note 1 minute ago, 2 minutes ago, etc. and pull up something I deleted a while back. #### Cons (1) My encounter notes cannot be bolded or italicized or underlined, wishing I could like in Word documents where I can do those with CONTROL key + "B" / "I" / "U" so I can focus on certain parts when reviewing my own long and detailed notes. As my own solution: I capitalized things that I wanted myself to pay attention to but that makes the note looks kind of ugly. I heard they are working on it to fix this "wish" and I'm praying it will come to pass soon. (2) the specialists across the nation is not pulled in nor searchable (Elation has this ability at this time). I'd like to have it available like that of pharmacies and medication (and labs after integration). It's time consuming to enter fax # and phone # and addresses for each specialists. There are API at [SENSITIVE CONTENT] so I hope they are working on that; for now I have to use that CMS NPI registry website + Google search for the specialists info and set them up individually myself in the EMR as time goes by. #### Reasons for choosing Cerbo Flow, Customizations, Expandability, Reliability, Customer Service #### Reasons for switching to Cerbo I no longer work for the other health system that uses Cerner, and I had to choose EMR for my personal private clinic. #### Vendor response Thank you so much for the glowing review! We are indeed working on a solution for putting rich text in the encounter text (without breaking Chart Parts autotext/ templating) and will take a look at API solutions for searching the NPI database. Replied August 2021 --- ### HORRIBLE CERBO. Do not waste your stress! - Overall rating: 1/5 - Reviewer: Lisa L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It is so disheartening to deal with a company that tells you that you can only have one training a year for a new hire. Everything is on videos so if you are what would be a 3 minute question you have to watch a 45 minute video. No logic. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is hard to come up with what I like since they do not support the software benefits. I literally cannot say anything positive. #### Cons I am a practice consultant, I have used their software with 3 of my clients. They charge a lot, have very very very poor customer service and virtually no support and when you ask for help they scold you. It is so upsetting. I am recommending other software options for my clients. I will be recommending other software options to my clients and the thousands I will be speaking to at conferences. #### Reasons for choosing Cerbo Did not choose this product was forced to accept it as it was chosen before I was hired. #### Vendor response Hi Lisa, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Cerbo has been frustrating, and we appreciate you bringing these concerns to our attention. Cerbo doesn’t provide full new-hire training since each clinic’s workflows are unique, and clinics are best positioned to onboard their team. To support practices, we offer a training video library, knowledge base, and ongoing access to our support team. Each clinic also receives one complimentary call-based training session per year and is welcome to schedule additional paid training sessions at any time. Many practices use these for workflow optimization, new feature education, or team refreshers. We take support seriously and would appreciate the chance to review your experience. If you're open to it, please reach out to us at support@cer.bo so we can look into the details and work toward improving your experience and the experience of the clinics you advise. Replied December 2025 --- ### Cerbo is an amazing EHR - Overall rating: 5/5 - Reviewer: Tiffany L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Cerbo has been excellent! I have recommended them to all of my friends #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For practices that do not bill insurance, it is an all-inclusive Electronic Health Record and patient billing platform - you do not need integrations with other software to make it work. It has expansive functionality to accomplish basically anything you would need to accomplish. It has the ability to generate shortcuts (similar to a text expander) so if you find you type the same phrase over and over, you can use a 1 word shortcut instead. And the integrated faxing has saved me an average of 15-30 minutes per day of scanning, uploading, then deleting files for patient's charts. #### Cons The only issue I have come across is it is currently a bit cumbersome to instruct a patient to take multiple tablets of a medication at the same time (so say you want them to take 2 tabs of something twice a day - in other EHRs I've used you can select the number of tabs from a drop down - with Cerbo you have to type it into the directions as there is no "tab number" drop down). Otherwise it is a fantastic software - the best EHR I have used. #### Reasons for choosing Cerbo They were the only one that was all-inclusive #### Reasons for switching to Cerbo I needed more structure to my notes #### Vendor response Thank you for your review! We're so glad that you chose Cerbo and that it is working well for you. Stay tuned for changes coming soon that will make it simpler to prescribe multiple or half tablets per dose. In the meantime, saving your often-used rx dosing profiles (with applicable amounts, notes to patient, notes to pharmacy, etc. as desired) may be a good time-saver. Replied October 2020 --- ### Started my Practice with Cerbo - Overall rating: 5/5 - Reviewer: Beth C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When I started my Functional Medicine Practice I chose Cerbo. The team is always available and tries to make things happen. Colleagues have seen my EHR and ask about it because it is so user friendly and all patient information is very accessible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility and ability to customize to my needs. During the Covid-19 pandemic they turned on telemedicine overnight. #### Cons There are no templates and I find myself transcribing all of the labs into the note. Sometimes it types backwards and needs to be reset. Sometimes I click something and large portions of the note are erased. Luckily the software saves the note every few seconds so not all is lost but a little bit of time. #### Reasons for choosing Cerbo It was a more versatile platform to grow into. #### Vendor response Thanks very much for sharing your experience! We hope to add a template-sharing library in the future, and I know that will be a welcome addition. Do you know that there are already a few different options for pulling lab values into the note (if they're received or entered as structured data). If you'd like more information, please reach out to our support email. Replied November 2020 --- ### Please be aware - Overall rating: 1/5 - Reviewer: Stefanie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible. I wouldn't recommend having any association with this company. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was somewhat easy to use and learn initially. #### Cons Cerbo had a complete loss of data for our clinic on [sensitive content hidden]. They have taken no accountability for it and are doing all they can to keep anyone else from being warned. #### Reasons for switching to Cerbo Just to combine EMRs. At the time we had both and wanted to condense to one. #### Vendor response Hi Stefanie, We’re very sorry to hear about your experience and understand how stressful data issues can be. Cerbo takes data integrity, security, and reliability with great care, and our team works diligently to prevent disruptions and support practices when issues arise. We’d appreciate the opportunity to discuss your situation directly to understand what happened and explore ways to assist. Our goal is always to help clinics maintain smooth operations and secure patient information. Please reach out to support@cer.bo so we can follow up and work toward a resolution. Replied November 2025 --- ### Worst EMR I have used - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered In a word, negative. In another word, miserable. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Literally nothing. I use this software on a gig job. I use Elation in my main practice and there is no comparison. #### Cons Cerbo is not intuitive, requires you to know secret keyboard shortcuts to add things, the chart note is literally a blank page unless you spend considerable time learning how to write a template (you'll need some programming skills to do so) and even then it's one long blog with nothing separating the various parts. Labs open over a chart note so you can't use both at the same time without constantly opening and closing the lab. You have to open Cerbo again on another tab to view an old note and the current note at the same time. They use different colors to try to make it easier to find things (the color of the filing cabinet drawers) instead of just doing everything in chronological order with a search function. It's rather like Bozo the Clown puked a jar of ice cream sprinklers on the page and you're supposed to remember which color is for what. Oh ya, no search function. When you click on boxes they don't always expand and you end up working with a tiny portion of the screen and can barely see anything yet later you might stumble across a way to enlarge it, but that wasn't on the page you do most of your work and you couldn't figure out how to repeat it even if you wanted to. The lab integration puts all the labs into one list and you have to pick your way through it as though you're on a WW2 minefield - no filter option. If you scroll down too far the whole screen scrolls away from you (amateur programming mistake). The programming reminds me of software from the late 1980s. In trying to put every last feature they could come up with into this EMR, they have made it inefficient and almost impossible to use. The learning curve is long and steep and because this is a gig job, I'm not invested enough to spend the considerable time it would require. I never finish a day of using Cerbo in a good mood. Don't do it. Just don't do it. Don't let all the bells and whistles sucker you in. They are not as special as you might think and not worth the hassles. #### Reasons for switching to Cerbo Not a switch from Elation but using Cerbo at a gig job. Elation is so easy to use, is well laid out, is intuitive, is easy to see everything when with a patient, and it makes for MUCH faster charting. Cerbo is a nightmare in comparison. Cerbo even makes Epic look good. #### Vendor response Hi, We’re sorry to hear that your experience with Cerbo has been frustrating. We understand how important intuitive workflows and efficient charting are for clinicians, and we value every piece of feedback as it helps us improve. Cerbo is designed to support complex, patient-funded and integrative practices, which can feel different from other platforms especially in short-term or gig settings where users may not be familiar with a clinic’s workflows. For clinics purchasing Cerbo for the first time, we have a dedicated team to provide live onboarding and training to ensure a smooth start. Additionally, our training videos, knowledge base, and ongoing support resources are available to help users navigate the system effectively. - The Cerbo Team Replied November 2025 --- ### Very please - Overall rating: 5/5 - Reviewer: Daniel E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They have always responded to questions or glitches very quickly and usually with solutions far above what I was expecting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software is easy to use, customizable to what I need, and the support is great. The single greatest feature of the software is the patient portal, which allows people to register as initial patients, access parts of their records, and correct demographics. I also like the fact that I can add supplements I use frequently so that I don't have to rewrite them each time. #### Cons There's very little I don't like. I would like to be able to reorder fax pages, but it's pretty easy to work around. #### Reasons for choosing Cerbo It came down to Atlas and Cerbo because of medium range price, good support, and ability to work outside of the insurance model. Cerbo won out because of better patient portal, fax integration, and working with supplements. #### Reasons for switching to Cerbo The support from Amazing charts became unusable, which is what finally made me make the switch. The fact that faxing and patient portal weren't integrated into the software was also challenging, but would not have been enough to make me switch on its own. #### Vendor response Thanks so much for taking the time to write a review! We are glad that Cerbo has been working well for you. Replied December 2020 --- ### Most efficient EMR I have used to date! - Overall rating: 5/5 - Reviewer: Dahlia M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with using Cerbo has been phenomenal, from their customer support to the features they currently have available and others planned. My patient communication, charting efficiency, sharing of educational materials, and dissemination of nutraceuticals has become a flawlessly easy process with Cerbo. I have saved time, energy, money, and patient trust since integrating this software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease in patient support and their phenomenal customer service #### Cons I have loved everything about this software thus far! #### Reasons for choosing Cerbo Their customer service, integration options, and options for patient support #### Reasons for switching to Cerbo To ease integration of products, services, and providers #### Vendor response Thank you for sharing your experience, Dahlia! We're delighted that you chose Cerbo and hope to continue to impress. Replied November 2020 --- ### Cerbo Expert Here - Overall rating: 5/5 - Reviewer: Dayleane B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Cerbo is a great platform for medical practices. Their support team is available and help resolve issues immediately. Scheduling and creating different schedule types is easy along with adding inventory and charge parts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how this EHR is very user friendly #### Cons It can be hard to resolve billing issues #### Vendor response Hi Dayleane, Thank you so much for taking the time to share your experience and for giving Cerbo a 10/10 recommendation! We’re thrilled to hear that you find the platform user-friendly and that scheduling and inventory management have been smooth for your team. We also appreciate your honesty about billing issues occasionally being challenging to resolve. While we’re glad our support team has been able to step in quickly when needed, we know that billing is a critical workflow and we’re actively working on improvements to make that experience more seamless. Feedback like yours helps ensure we’re focusing on the right areas. It’s wonderful to hear that Cerbo has been a great fit for your alternative medicine practice over the past two years. We're grateful to partner with you and your team, and we’re always here to help if you need anything. The Cerbo Team Replied November 2025 --- ### Fees for everything - Overall rating: 5/5 - Reviewer: Joe L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered They charge you every time you ask a simple question or need to change something. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It has a lot of different features to be a good solution for “most” things #### Cons They charge a fee for every small customization you want, whether to the EHR or the forms you use. #### Vendor response Hi Joe, Thank you for sharing your feedback. We’re glad to hear you’ve found Cerbo’s features helpful, but we understand your concern about costs for certain customizations. Cerbo is designed to offer flexibility for clinics with unique workflows, and some customizations may require additional support to ensure they work seamlessly and maintain compliance. We value your input and are always looking for ways to make our services more transparent and user-friendly. If you’d like to discuss options for minimizing additional fees or better understanding the support structure, please reach out to support@cer.bo. - The Cerbo Team Replied November 2025 --- ### Great for Smaller Practices; Needs More Automation - Overall rating: 4/5 - Reviewer: Courtney M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered General structure is simple to use, but as you dive deeper into going paperless and utilizing the patient portal, we ran into issues like not having adequate forms for our needs and patients not knowing how to use or avoiding the patient portal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Enjoyed that Cerbo was intuitive for scheduling and managing patient information. Customer service representatives were always quick, courteous, and willing to help in any way possible #### Cons Wish the system had a way to send automated messages as reminders to patients about appointments. Patient portal was not intuitive for our patients and even our staff trying to customize it. The tagging system became tedious when attempting to attach the right forms to each patient's portal. #### Vendor response Hi Courtney! Thank you for the kind words. You can absolutely set up customized/ automated appointment notifications/ reminders for patients! And you can set certain forms to show/ not show on patients' portals based on criteria like their having a certain type of appointment scheduled, so it doesn't have to be all manual tagging. Finally, in terms of patient portal usability, one suggestion if you haven't already would be to add bullet point instructions to the patient portal homepage about the high priority "to do" items for your patients, especially new patients. For help with any of those, please reach out to our support via email and we can direct/ assist further! Replied April 2024 --- ### Cerbo Review - Overall rating: 5/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Cerbo has been exceptional. It is very user friendly and easy to navigate. It is a well designed platform that increases efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the easy functionality of Cerbo. I also appreciated their amazing customer support. #### Cons There were no negative features about Cerbo for me when I used it in a functional medicine practice. It wasn't quite as effective for me when I used it in a med-spa setting. #### Vendor response Hi Amanda, Thank you for sharing your experience and for the 10/10 recommendation! We’re thrilled to hear that you found Cerbo user-friendly and that our support team was able to assist when needed. It’s great to know the platform has helped increase efficiency in your functional medicine practice. We also appreciate your honest note about the med-spa setting. Cerbo is designed primarily for integrative, functional, and patient-funded practices, and your feedback helps us better understand where we can continue to improve. Thanks again for being part of the Cerbo community! - The Cerbo Team Replied November 2025 --- ### Cerbo is User-Friendly and Responsive - Overall rating: 5/5 - Reviewer: Kristie G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While every EMR has its strengths and weaknesses, I find that Cerbo by MD-HQ is by far the most user friendly and the team is the most responsive of any clinic-based EMR that I've used over the years (which includes Practice Partner, e-MDs, and Epic). Thank you MD-HQ!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the chart parts and ability to customize items. Love the ability to load and build handouts into the chart parts. Love the Dashbord, and the side tiles when in the note (so it's easy to access info wherever you are). Also love how responsive their team is to questions and requests. My patients consistently say it's the best, most user-friendly EMR patient portal that they've ever used (I agree!). #### Cons Their medication section is difficult to view (when meds are popped into the note, it's just name and dose, but the sig (which is just as important in my opinion) is not included. Cannot easily build a table/flow-chart that includes labs, meds and comments (for example would like to be able to track thyroid panel, meds, recommended changes and recheck --or-- lipid panel with meds, diet and other changes). Can view a table with the labs, but that's not as clinically relevant as the more robust chart with meds and free-form comments. #### Reasons for choosing Cerbo Affordability, customizability (great for functional medicine), friendly knowledgeable staff #### Reasons for switching to Cerbo Residency ---> Private Practice ---> Hospital-Owned Practice ---> Solo Direct-Pay Functional Medicine Clinic #### Vendor response Thanks so much for taking the time to write a review! We actually have a configuration option to have the sig pull into the encounter note when you pull the medication list in. So we'll get that set up for you now! And we've been brainstorming an improved timeline tool that might address some of that longitudinal tracking you're looking for. Stay tuned! Replied November 2020 --- ### Cerbo: Well worth it! - Overall rating: 5/5 - Reviewer: J.D. S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've had Cerbo since I started my practice in 2017. It is highly customizable and I have tailored it to meet my medical practice's needs. My favorite thing is the customer service. Unlike big EMR's where they give you a ticket and get back to you within weeks, Cerbo's specialists often respond within hours and fix problems same day. They also offer creative solutions that I may not have recognized that are better than my proposed way of documenting. #### Cons I only wish they had an integration with Spruce, a telephone/texting system, popular with Direct Primary Care Practices. #### Reasons for choosing Cerbo Another practice was using this product and were quite satisfied, so I followed their lead. #### Reasons for switching to Cerbo Cerbo is much more agile and customizable to meet my needs. #### Vendor response Thanks so much for taking the time to write a review! We're glad that Cerbo is working well for you. Replied November 2020 --- ### Highly Recommended - Overall rating: 5/5 - Reviewer: Sam M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I'm loving the tasks options for myself and my virtual administrative assistant and I feel like it helps me stay focused and creates a great follow-up schedule with patients so people don't fall through the cracks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has everything I need. It has the calendar, a real robust patient portal, e-prescribing, and my virtual administrative assistant can login and do her work too. It creates great invoices for patients. And I especially love the supplement and wellness plan charts I can make for patients. #### Cons It isn't as visually asthetically pleasing as Elation but I love its functionality most. #### Reasons for choosing Cerbo The patient portal, and all the other bells and whistles: supplement chart, messaging with patients, ability to see patient's patient portal, and all the other amazing features I'm still learning how to use the forecasting and checking clinic growth. #### Reasons for switching to Cerbo I didn't like their lack of patient portal, and I couldn't create a nice supplement chart and treatment plan chart for patients. #### Vendor response Thanks for sharing your experience! We're glad that you chose Cerbo and it's working well for you so far! Replied November 2020 --- ### Best EMR - Overall rating: 5/5 - Reviewer: Shannon E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Cerbo has a great EMR and is always listening to their customers and making their product better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This EMR is easy to use and very customizable. The customer service is phenomenal. I have used 9 different EMRs during my career and this is by far the best one. #### Cons Not able to bold, underline or place italics in the SOAP note #### Vendor response Thanks for the review, Shannon! Adding rich text formatting in SOAP notes is a high-priority on our new feature list for sure. Stay tuned! Replied October 2020 --- ### Cerbo Software Customer Satisfaction/Review - Overall rating: 5/5 - Reviewer: Angie S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As my practice goes towards a cash model, this software allows for charging monthly membership fees and keep track of all cash services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Software is very functional and malleable to fit your practice needs. I have worked with many companies before but this one has offered the absolute BEST customer service. The staff is very kind, helpful, knowledgeable, and responsive. I can honestly say their customer service is is unmatched!!! #### Cons My billing companies' software doesn't incorporate with Cerbo. #### Reasons for choosing Cerbo I researched about 5-6 other softwares and Cerbo wins in most aspects. It was a no brainer. If you think it is too good to be true, you're wrong. They are awesome and the customer service continues to be fantastic even months after your purchase. #### Reasons for switching to Cerbo Customer service, functionality of the software, and the ability to use in a cash practice #### Vendor response Hi Dr. Sadeghi! Thanks very much for the kind review! We're glad Cerbo is working so well for your clinic. Replied April 2021 --- ### Horrid Customer Service would stay away - Overall rating: 1/5 - Reviewer: Shawn T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I purchased the product and then $2300 later they never implemented the product. This company was contacted twice and said well you signed a contract and blamed it on me when they never trained us never set us up for training despite requests and when I asked for money back from a product they charged me $2300 for over three months they refused. What an unethical company #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing as they were never implemented #### Cons The entire experience and customer service #### Vendor response Hi Shawn, I am sorry for your frustration! Far from ignoring your requests for training, however, we repeatedly reached out requesting information from your clinic (as needed to get your system configured), sharing videos, and offering training. After a single introductory call (which we scheduled promptly upon request), your office was completely unresponsive. We received no response to multiple follow up messages spanning more than a month, and no other requests or messages from your clinic until your cancellation request. Replied April 2024 --- ### Love it - Overall rating: 5/5 - Reviewer: Rachel R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered It's been amazing. They are super responsive and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cerbo has been incredible so far. I just started using a month ago for my new solo practice and it functions so efficiently it honestly replaces at least 1.5 FTE. The set up and the person assigned to work with me was superb. They are responsive, the product does SO much, and my patients have been thrilled with the portal and telemed options. I can't say enough great things about it #### Cons There are a few places where you have to click AND hit return button which seems like extra steps but that's so small in comparison to all i love about it #### Vendor response Hi Dr. Rubin, thanks so much for the review!! We love to hear that you're saving time using Cerbo and appreciate your feedback re: extra clicks that can be eliminated with future improvements. Replied November 2022 --- ### Perfect Fit - Overall rating: 5/5 - Reviewer: Tamara S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up Best Customer Service EVER Intuitive Patients love the portal #### Cons Cost was hard at first but when realized how much time it saved it was worth it. #### Reasons for switching to Cerbo Needed better help and customer service #### Vendor response Thanks so much for taking the time to write a review! We're so glad you chose to sign up with Cerbo! Replied December 2020 --- ### The best EMR out there - Overall rating: 5/5 - Reviewer: Wendy M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. The videos are great, the support staff is outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am so happy that I chose Cerbo as my EMR. The system is versatile, comprehensive and user-friendly. The support staff has been outstanding! #### Cons I am looking forward to updates that include expanded features (such as having charts linked that are for patients of the same family, etc.) #### Reasons for choosing Cerbo Better support and more features #### Vendor response Thanks so much for taking the time to write a review! Do you know about how to link family members via their Relationships block, and how to set up payor/ payee billing relationships in Cerbo? If not, please reach out to us via email so we can provide more information. Replied November 2020 --- ### Great software for micro practices - Overall rating: 5/5 - Reviewer: Linda B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent customer service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of customization options. Great for small practices. #### Cons Implementation stopped too soon. Lots of inefficiencies when starting up my practices that could've easily been avoided. #### Vendor response Hi Dr. Bluestein! We'd love to hear more about the avoidable inefficiencies that you noticed when starting up your practice. Can you email us more information? Thanks for giving us the opportunity to learn and improve! Replied November 2020 --- Cerbo Reviews, Pros and Cons - 2026 Software Advice