All Cerner Ambulatory EHR Reviews
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Miguel
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Functional Software that plays an important role in the healthcare field
Overall, i have had a pleasant experience with this software, it is definitely user friendly and provides healthcare workers a variety of tools that make charting much easier. Also, it is extremely easy to find information about a specific patient due to the fact that it has different sections with up to date information about the patient and that takes off a lot of times from reading the physician's documentation, at least on my current job position. I highly recommend this software!
PROSI work in the healthcare industry and use this tool on a daily basis. The software contains a variety of tools that allow healthcare workers to document patient's visits very easily and it is very user friendly. Moreover, it is an extremely well developed software where you are able to navigate through patient's chart, test results, patient's scheduled visits and many other tools that healthcare providers use to get acquaintance with the personal history of the patient. In regards to my position, the Oncology flowchart provides me with information about the cancer staging, treatment name and dates, BMI and lab results. It is a highly functional tool with multi faceted use.
CONSIn order for the software to function correctly, massive amount of updates need to happen monthly from the IT team in my organization. It can be very glitchy sometimes or freeze when there are large amount of information, for example, the MAR section freezes a lot. But other than that, it is highly functional and well developed software.
Anonymous
10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
Powerchart review
Once you learn Cerner Powerchart, it is a great software, very user friendly, organized, easy to navigate.
PROSI use this software at work to access patients charts, send messages to other healthcare team members, and to document. Charting is very easy, software flows well. There are lots of shortcuts that make work faster. Pages can be customized to make everyone’s work more efficient and personalized. Search buttons within patients charts are also very useful when learning more about their medical and medication history. This software makes patients’ chart very well organized, easy to find all the necessary information, easy to look up and updated patients’ information such as pharmacy, medications, allergies.
CONSFrequent software updates are often times less useful and more confusing than previous version, takes some time to learn and get used to it. In some cases support team needs to be contacted to reverse or modify new updates for software to be more user friendly. Occasionally there are problems with the serve, errors when logging in, which are addressed by support team in a timely matter.
Nicolas
Mental Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2016
Extremely poor value for the money
The user experience is completely not user-friendly, often needing ongoing clarification for what are basic searching or to complete basic routine activities. Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare. For more than two months initially in March 2016 when we wanted to start this system we were forced to keep calling in prescriptions to pharmacies & writing controlled medicines for 5 days because the system wasn't working -and Cerner telling us they didn't know what was the problem. Later on when we were eventually able to e-prescribe non-controlled substances still we were forced to get a NY State waiver for controlled substances because the company couldn't get it resolved in more than a month longer. Worse, they blamed our IT team here when was clear it wasn't the case. This was more frustrating as this was happening while we're busy seen patients. Support was spotty at best, often the IT people been forced to resolve the problems themselves, or improvise, while the agency I'm working was paying Cerner money. Even now (10/18/2016), the e-prescribe system, that claims it has a renewal option for old medications, it doesn't work for controlled substances (some do, some don't) , so many of us have always to re-write as a new prescription all controlled medicines. I'm a psychiatrist but I've also some formal training in UX/UI design, and to write code, so I'm probably better understanding computers than the usual MD, and even for me the system was an impossible crazy task. I also work with other e-prescribe systems in other agencies, and comparing apples to apples, the other systems are much cheaper and much, much better, and very much easier to use. It's amazing how poor service you can get paying big bucks! And here, this is one glaring example. Buyer beware!
PROSEasier to write progress notes.
CONSWhat I wrote about e-prescribe.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2019
Medical software at its finest
I have been using Cerner Powerchart for over four years and still consider it the best medical software. I find the layout to be easy to navigate and extremely user friendly. Unlike so many other software, you dont have to click through tons of boxes to complete a simple task
CONSI really love this software and struggle to find cons. Occasionally when I click on the software icon the software doesn't load and occasionally when I'm using the software it freezes and I have to close it and reopen.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2019
PowerChart: A robust EMR system, but not easy to learn
The software is customization to some extent. It can help to ensure that clinical staff are filling in all required documentation, which is nice from a coding and charging perspective. It makes sure that all the required sections are filled in that are needing to bill something.
CONSIt is not an easy program to learn. It also can take a significant amount of time to chart things if your staff is used to being able to write their own notes.
Ian
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2022
Not user friendly for staff
It has been a stressful year implementing this as our all in one solution for EMR, feedback from all staff members has been poor to outright displeasure, with some staff leaving rather than learn the new system
PROSI would say the only real benefit is that we have all our facilities on the same system and everything is there when we go to different departments
CONSIt is supposed to be easy to use, but it really isn't. As a patient i found my Stress test that was ordered was not ordered. As an IT person not being able to resolve issues myself and relying on a poor tier support system was onerous. 5 days to add a new printer after one failed. WHY?
Reason for choosing Cerner Ambulatory EHR
Was not of my choosing and had it been a trial basis i would have said thanks but no thanks
Reasons for switching to Cerner Ambulatory EHR
Was implemented by those with far more clout than i wield
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2019
Better data, better care
Continuity of care.
PROSTHe amount of detail available to input and view. All caregivers use the same system and so that information is visible in the same system. I love seeing when PT has walked my patients and how they did if I can't track done the PT, or how a respiratory treatment has gone. This is so helpful in keeping up to date on how all caregivers are viewing the patient, when a one on one visit is not feasible.
CONSIT takes a while to pick up all the skills needed to use it and adjust to the format, but only because it has so much functionality. So that's natural.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed June 2020
Ok EMR
Cerner allows my organization to chart for patients securely.
PROSCerner has uses for every teams dicipline and it certainly does it's job for patients electronic medical chart.
CONSCerner's interface is clunky and things seem to be scattered about everywhere. Getting use to utilizing Cerner takes a while, and finding where information is put can take some time.
Brean
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed December 2018
Cerner powerchart review
Cerner powerchart is an easy to use system. It is very easy to use and has multiple ways to chart on the same topic- making it very user friendly
CONSThere are many areas of powerchart that are very repetitive and make you chart the same thing multiple times. Med Recs can also be confusing for beginners using this system.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2019
PowerChart
Can be used on most days for routine purposes; would not use it on a larger scale
PROSHas most features that one expects from a EMR; has features like electronic order; laboratory view, Xrays
CONSCannot handle a huge load of patients. Very difficult to use cerner for research purposes especially when one has to extract data
Tara
Medical Practice, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Easiness compared to other products
Compared to other medical management systems, I believe this one is the most simple ones. Less tabs, information populates accurately, and little to no system errors.
CONSSome functions like the time frame. When a specimen is drawn and collected, results will collect at the time frame the lab was sent out and not the time the lab results were actually populated. Also, it would be nice if certain document notes when created would populate as a New notification.
Frank
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2019
Overpriced but necessary
I’m a believer of you get what you pay for. However in a world of limited options this could be better for the cost
CONSVery clunky and hard to use. Not many other options for EMR vendors. We are moving to Meditech next year
Hilda
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed December 2019
Easy of use
Cerner millennium is easy to use again and faster as well.
PROSI can save multiple precompleted templates and diagnosis, making it so is to use and it really save time. However this possibility is not available on all Cerner products. Cerner millennium is the best so far. Cerner medconnect allows to tag and paste from previous note
CONSCerner Medconnect is the worst product, not user friendly at all! One can not save a pre completed template! There is a possibility of entering smart text, however this is time consuming. “Tag” functioned can take a couple of minutes! It’s really a waste of time
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2019
Cerner Extended care Road Notes
Then individual applications work great but you still end up having to chart things multiples times because the applications don't communicate with each other. I think you should be able to document in the the nurses note an update to physician order or careplan and the information automatically update the other applications.
PROSThe nurses note flows well and is quick to complete.
CONSThe nurses note does not communicate with any other applications like care plans or physician orders. You have to leave the nurses note to update care plan or enter a new order.
Venkat
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2016
Worst EMR out there with horrible support
Cerner EMR was ok before recent upgrade. Now it is horrible and it's a nightmare to use. Stuck with this system. DO NOT consider this system if you are shopping around and save your self time by not even looking at Cerner. Horrible customer support. No one takes responsibility and you feel like talking to some one who has no clue.
PROSWas ok before upgrade.
CONSHorrible to navigate and time consuming. Too many bugs need to be fixed. Terrible customer support. No one knows what' s happening. No one takes any responsibility.
Amelia
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
If a bit clunky, still a valuable product
PowerChart is an invaluable tool for our practice. The software allows easy communication, document upload, and provider note taking.
PROSThe product is easy to navigate and organize. Maneuvering between patients is easy and there are few chances at making HIPAA errors due to software.
CONSLearning to manually alter settings takes some time and user know-how. Getting settings to stay over time can be difficult.
Elana
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2018
EHR for Hospital
I have been happy with utilizing the system overall. It is the system our local hospital uses, so we login to assist in retrieval of records for upcoming appointments.
PROSI like that I can easily find the information I am looking for in the system.
CONSI do not care for the several different logins to get into the system. Unless you are at the facility, you have to go through a 3-4 step login process.
Kelli
Mental Health Care, 10,000+ employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed June 2019
Cerner Feedback
I liked that information carried over from Master Treatment Plans and intakes.
CONSI didn't like that when a new encounter was created because they stepped down to IOP level of care, that everything in their chart got erased and needed to start over.
Rebecca
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Cerner
I have worked at many hospital systems, and Powerchart LTC is by far the easiest, most up to date, and simplistic software I have used. It makes sense, allows the provider/RN to be as detailed as they want, and it is easy to navigate.
CONSno con's. I love Powerchart and I hope my hospital always uses it.
Mallory
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2018
Cerner is by far the easiest, most user friendly EMR available.
The maintenance on the software is minimal. It's stable and Cerner helps maintain a lot of it. We use all of the applications available and have been so pleased.
CONSIt's a whole system, so downtime includes taking everything down. You can't do it piece by piece. This causes downtime for the entire organization.
Don
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2018
Functional
I was happy with the training we received as users. The Cerner educators were very friendly and knowledgeable about the products.
CONSThe thing I most disliked was the seemingly ever updating changes that we endured. It seemed as if the program was always being updated, requiring more training.
Tiffany
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
EMR Review
AWESOME, love the customer service.
PROSEase of use, easy to navigate a patients chart, easy to make customizations. Very user friendly and makes documenting and placing orders on patients very easy
CONSIntegration with some third parties is hard but it is doable.
Daniel
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Customizable Electronic Chart
Lot's of customization options. You can build your own page and pull from different sources to create an all in one page for easy patient assessment.
CONSIt can definitely be overwhelming at first to use and there are some little idiosyncrasies you need to know. Once you get familiar with it, it's smooth sailing. But you may need to write down instructions for some things because certain things are not very intuitive.
Lyn
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Useful, lots of features
It is user friendly and highly customizable. Easy to streamline all pertinent info on electronic health record.
CONSSometimes too much navigation is required to get to the info you need. Menu options can get a little disorganized as well.
Stephen
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2016
Cerner an ok but antiquated product
I used this product for several years at a previous job. I did not like it that much. I thought it was antiquated and difficult to use.
PROSThey did pioneer some of the first things in EMARs
CONSNot well organized, user friendly, or fast. I found it to be very difficult to use.