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Oracle Ambulatory EHR vs Epic
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.6 / 5
4.2 / 5
Functionality
3.6 / 5
4.3 / 5
Last Review Written
August 1, 2024
March 24, 2025
Pros/Cons
Pros
- The software is customization to some extent. It can help to ensure that clinical staff are filling in all required documentation, which is nice from a coding and charging perspective.
- Implementing Cerner has been nothing but a positive experience and we have continued to find ways to improve our program to benefit each department within our clinic.
- Ease of use, easy to navigate a patients chart, easy to make customizations. Very user friendly and makes documenting and placing orders on patients very easy.
Cons
- Worse, they blamed our IT team here when was clear it wasn't the case. This was more frustrating as this was happening while we're busy seen patients.
- I dislike that sometimes errors can pop up on the screen when they aren't supposed to and at my institution, the application can crash frequently.
- Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare.
Pros
- It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
- It integrates well, with various authentication systems, has superb patient portals (usually entitled "MyChart") and has a great on-site support staff at launch.
- There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.
Cons
- It can be difficult to change an order and often I will need to cancel an order and replace it. It's difficult to view scanned media as it will close when you try to compare it to charted data.
- After notifying IT it takes a few days for the features to get back up and running, but it is inconvenient to have to find work arounds for the time.
- Some seem to be missing sometimes on the app when compared to on the computer. You also can only see the more recent notes, not the older notes.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
