--- title: "CharmHealth Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CharmHealth. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CharmHealth is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/charmehr-profile/reviews/?page=2" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) / CharmHealth Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/charmehr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/charmehr-profile/alternatives/) # CharmHealth User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 153 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 3.7/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 85 reviews (56%) - 4 stars: 40 reviews (26%) - 3 stars: 12 reviews (8%) - 2 stars: 6 reviews (4%) - 1 star: 10 reviews (7%) ### Most mentioned pros - The patient portal is a huge plus, allowing for easy communication and document sharing, which has significantly improved our practice's efficiency and patient engagement. - They have lots of settings to help customize your setup, and it has worked well for both the providers and administrators in our practice. - The interface is incredibly intuitive and makes managing patient charts and scheduling seamless. ### Most mentioned cons - However, system slowdown is a problem that i have faced a few times. When i try to load big files and charts the system starts lagging which is quite frustrating. - BlueFin is a nightmare and we can't take the risk of working with them (see BlueFin review of overcharging, refusing to close accounts, etc) - because that is the only option, we are having to use a completely different scheduling system so we can charge our cash pay patients. - Charm use to be good but they really gone downhill and now also the most expensive for absolutely no reason because the features and customer service are sub par. ## CharmHealth customer reviews Showing reviews 26-50 of 153 (page 2). ### Worse EHR when it comes to billing and support - Overall rating: 1/5 - Reviewer: Nauman A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered # 1 Star — Extremely Poor Clearinghouse & Enrollment Support I am writing this review from the perspective of a credentialing, ERA/EFT, and payer enrollment specialist with **10+ years of direct experience** assisting healthcare practices with credentialing, clearinghouse enrollments, ERA/EFT setup, electronic claim submission, and revenue-cycle operations. Over the years, I have worked with numerous EHRs, practice-management systems, and clearinghouses—from large enterprise platforms to systems commonly used by behavioral health and psychiatric practices. Unfortunately, after nearly **two years of working with CharmHealth**, their billing enrollment and support process has been one of the most frustrating experiences I have encountered professionally. The primary issue is not simply that an enrollment occasionally gets delayed. Delays can happen with any payer or clearinghouse. The problem has been the **repeated lack of effective follow-through and resolution**. We have experienced situations where enrollment documentation was submitted and then remained unresolved for extended periods—sometimes **three months or longer**. After repeated follow-ups, we have been asked to resubmit documentation or restart portions of the enrollment process. In some cases, by the time the issue was addressed, previously submitted documentation was no longer usable or the process had to begin again. This creates an exhausting cycle: **Submit → wait → follow up → wait again → receive an unclear response → resubmit → follow up again.** For professionals who manage credentialing and revenue-cycle operations, this is not a minor inconvenience. Every unnecessary follow-up consumes administrative hours and increases the cost of managing the practice. More importantly, enrollment problems involving ERA and electronic claim submission can directly interfere with a provider's ability to efficiently bill insurance companies, reconcile payments, and maintain healthy cash flow. What makes this particularly frustrating is that practices continue paying for services while spending substantial additional staff time trying to resolve enrollment issues that should have a clear and organized support process. We have provided requested documentation, followed instructions, responded to requests, and repeatedly attempted to move outstanding enrollments forward. Yet the amount of time our team has spent chasing unresolved issues has become unacceptable. **Billing is the financial backbone of a healthcare practice.** An EHR and clearinghouse relationship should make revenue-cycle operations easier—not create another administrative burden requiring hours of repeated follow-up. Based on my professional experience and our experience working with CharmHealth, I would strongly encourage healthcare providers—particularly behavioral health and psychiatric practice owners—to carefully evaluate other EHR and clearinghouse options before committing their billing operations to this platform. If you are considering CharmHealth, I recommend asking very specific questions before enrolling: * What is the expected turnaround time for ERA and claim-submission enrollments? * Who is responsible for monitoring pending enrollments? * How are stalled or rejected enrollments escalated? * How quickly will the practice be notified when additional documentation is required? * What accountability exists when an enrollment remains unresolved for months? After nearly two years of dealing with these issues, I am beyond frustrated with the amount of professional time and resources that have been consumed. If a **negative five-star rating** existed, that would more accurately reflect my experience with CharmHealth's clearinghouse enrollment support. **— Nauman** Credentialing, ERA/EFT & Enrollment Specialist 10+ Years of Healthcare Revenue-Cycle Experience Remote Office Support, LLC [sensitive content hidden] #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros EHR itself is okay - Nothing special, feels like any other cookie cutter EHR such as Simple Practice #### Cons Their Billing Support, ERA, Claim Enrollment and any support is a NEGATIVE 5. They ignore your important emails asking them on actively work on your enrollments so you can get paid for the work you do but no one seem to know how to successfully complete a payer, claim, ERA enrollment without wasiting months of your time and resources. Look somewhere else. There interest is not in providing you any support just have you sign up that's it. They do not value you as a customer/client #### Reasons for choosing CharmHealth It promised a lot ( But after two years of usage - it is a disappointment) #### Reasons for switching to CharmHealth Was looking to update the software but charm is a disappointment as well --- ### Great system, cost efficient, high value - Overall rating: 5/5 - Reviewer: Patricia N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I have used for the past 3 years and absolutely love it. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros user friendly and multiple features with transparent pricing. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Easy setup and plenty of how to videos available on YouTube. #### Cons Support could be a tad friendlier and engaging #### Reasons for choosing CharmHealth Cost friendly for every level from start up to expansion of practice, efficient and built in customization --- ### Good program, bad support - Overall rating: 3/5 - Reviewer: Molly D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Frustrating. The tutorials are useless and don't actually help you get up and going. I'm extremely grateful I have another source of income, or I'd be destitute after how many months I've had to go without reimbursement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros As far as EMRs go, as a solo provider this is a good option. It's affordable and fairly easy to get up and going. It's pretty bare bones, but I've liked it FAR more than Simple Practice, which I found to be so clunky I've switched to Charm. #### Cons The customer service!! You can only contact support via email, and it takes at least a week for any reply. They are NEVER proactive and if you don't know to ask every single minute detail in advance, it won't get done. It's been infuriating and after four months seeing patients, I still haven't been able to bill insurance, all because of Charm!! It has been AGONIZING every step of the way. #### Reasons for choosing CharmHealth Price, ability to implement on a small scale #### Reasons for switching to CharmHealth Simple practice was a terrible platform for prescribers, more appropriate for therapists only. --- ### Great EMR for small clinics - Overall rating: 4/5 - Reviewer: Asma A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy. Customer service is prompt and has solved my problem 100% of the time. They don't rip off or make you pay for unnecessary bells and whistles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CharmHealth was very easy to set up and get started in terms of cost and customization. You can change things as you go and add on features the need arises. You don't need to pay for things you don't need. Customer service is easy to reach and responsive. Calendar and payment are built in, so you don't need different contracts/payments or programs to set up with and interface. #### Cons I wish the note was more customizable and labs autopopulated. I would love to use dot phrases because they are much faster than setting up then clicking through to get the right template. I wish I could design tables/flowsheets (ie to compare DXA over the years) that I could pull into the note. #### Reasons for choosing CharmHealth It was the cheapest and offered the most customizable EMR. --- ### Great value for the price - Overall rating: 5/5 - Reviewer: Christi R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our practice partners want to practice medicine. They don't want to spend all their time on the computer. As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CharmHealth has been a great find for our practice. The setup time was next to nothing and the ease at which our providers were able to learn the software was surprising. #### Cons The scheduling portion of the software is the one area I think the product owners at CharmHealth could really improve. The limitations are not insurmountable, but compared to the rest of the product, this area could use some updating. It isn't easy to set up block time and if you want the patients to be able to schedule the times at which the patients can see on the web are not customizable to the practice leaving very little options for the practice. I think this is the biggest opportunity Charm has for improvements. The other improvement suggestion comes in the way of being Telehealth focused. There are several areas in the product that still focus heavily on having an office (like uploading insurance cards), however, if we aren't in the office that becomes a challenge, #### Reasons for choosing CharmHealth Functionality options, pricing, ease at entry, SaaS options --- ### Sears Family Pediatrics - Overall rating: 5/5 - Reviewer: candace n. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered I have been very pleased. The system has never been down. I always have access to reports and up to date billing records. The patients find the system easy to navigate and rarely do we have a patient complain they can't figure out how to get in the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy navigation of the entire system. #### Cons Sometimes I wish we could pick up the phone and call our billers. As they are outsourced to India we wait 24-48 hours for a response. #### Reasons for switching to CharmHealth We needed to go electronic record keeping. Another doctor recommended Charm. We searched two other companies as well, but really liked the ease of the Charm system. --- ### Very customizable - Overall rating: 5/5 - Reviewer: Oluwole P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good experience. Other than occasional slow response time of technical team, I am pleased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM. #### Cons Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week. #### Reasons for choosing CharmHealth Better handling of the revenue cycle management #### Reasons for switching to CharmHealth Tebra (Kareo) was not flexible enough and did not have robust patient and staff communication ability --- ### Do not sign up. Take money - Overall rating: 3/5 - Reviewer: Nikita J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of [sensitive content hidden] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The options to customize it to your liking is flexible. #### Cons Untrustworthy with taking money from you account. #### Vendor response Hi Nikita, We sincerely apologize for the inconvenience you experienced. We are currently looking into your case and will ensure it is resolved promptly. We will update you shortly regarding the refund and confirmation of your account cancellation. Thank you for your patience. Replied May 2024 --- ### Best Customer Service - Overall rating: 4/5 - Reviewer: Julie W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a very positive experience with Charm and they have been very receptive to our ideas for additions that have helped customize our charting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They customer service and IT people are excellent. They take the time to listen, teach and resolve. #### Cons I feel like the analytics could be more robust and I have learned at Charmalot that it is being worked on. #### Reasons for choosing CharmHealth Charm was able to help us customize our charting to accomodate our specialty and integrate our scales. #### Reasons for switching to CharmHealth We needed a more comprehensive system that was able to integrate with our scales. --- ### User Friendly Effective EMR - Overall rating: 5/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients. #### Cons Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue. There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There have been issues with locating pharmacies at times although, I must say, customer support has been helpful and has tried to rectify these issues as they come up. Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in *.com. You need to enter the email address as ".net then got back and re-enter the correct email address. Customer service has yet to fix this problem. #### Reasons for switching to CharmHealth Was no longer free - software had limited flexibility. --- ### Charm is agile and cost-effective - Overall rating: 5/5 - Reviewer: Suzanna F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product. #### Cons I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops. #### Reasons for choosing CharmHealth Luminello promised group functionality for years, but I think they still don't have it. The booing page for Luminello was buggy and not working when I was looking for a new EMR, so I did not commit to it. #### Reasons for switching to CharmHealth Simple Practice did not have e-prescribing. Charm's billing is better. --- ### Great for small cash practices, not so great for busier practices - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is OK for clinics just starting out. Once you get beyond 2 patients an hour, it takes too long to chart and bill appropriately. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Great small all-around software that provides everything a small company needs. You can see a patient's financials from right within the chart, which is excellent. As well as their prior appointments. You can copy over phrases or entire notes from prior as well. e-scripts are easy, but do lack notifications. Scheduling is good. And, patient is able to book their appointments from your website. #### Cons Charting can be combersome. Our main issue is that the billing isn't robust enough. You have to use their system and their billers to get any benefit out of it. #### Reasons for choosing CharmHealth The look and feel, ease of use was great. Customer service is terrible. #### Reasons for switching to CharmHealth Jane didn't have insurance integration. #### Vendor response Dear Anonymous Reviewer- Thank you for your review. We would actually love to work with you on the issues you are having! Are you taking advantage of all the billing features? We also have billing support in case you'd like to bill on your own. If you email me at info@charmhealth.com with the Subject: Attn:Billing Help Needed-- I can help nail down the problem and suggest an appropriate solution for you. Thank you and hope to hear from you soon! Replied November 2020 --- ### Affordable option - Overall rating: 4/5 - Reviewer: Christina R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros This is the most affordable option out there and really provides you the option to grow. If you are a new practice and don't need a lot of bells and whistles, then this is a great option. Fancier features cost more. #### Cons My main gripe was with the online booking. There was no way to customize menus or offer links for one service so the patient is presented with every service available for online booking in alphabetical order. No way to change the order unless you get creative with naming of services. There is also only one option for integrated payment processing which was not good for me, especially since that company took 6 months to respond to me about opening an account. #### Reasons for choosing CharmHealth Cost. --- ### The worst EHR for a medical doctor - Overall rating: 1/5 - Reviewer: Jennifer L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered This is the WORST EHR ever. Totally inefficient. Wastes hours of time day in and day out. Absolutely horrible help. They never call back or fix the issue. They might fix 1/5 issues after 10 days. DO NOT GET THIS EHR!!! I would change if I were not in an office of naturopaths who have used it before I joined this office. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing good compares to the bad. This program is the WORST #### Cons This is the worse EHR I have ever used. It is clunky. It wastes so much time. it does not alphabetize drop-down lists. It accesses a database for ICD10 Codes that is completely unusable and a total waste of time. It has completely lost medical records that it should be saving after 1 hour of work. The customer service is TERRIBLE. They will not fix your program. You are asked to write them with your issue but the issues are NEVER fixed, nor does anyone ever call you back. It lists diagnosis codes that are incorrect and therefore put you at medical legal risk. And they charge you every time you ask a question or make a record to try something out during programming. #### Reasons for switching to CharmHealth I had to. I am thinking of completely changing this system. --- ### Big issue with billing, very difficulty to get responds from the company. - Overall rating: 1/5 - Reviewer: June A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered EHR was OK. Billing related is nightmare. Poor responds from certain people from company! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looks clean, modern looking, more user friendly than my previous one. #### Cons Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021, I finally was told that the first ERA from the first enrolled insurance company would sync data with CharmEHR. It has been 5 months for one thing to work. Even today, April 1, 2021, I still not get ERA for every insurance enrolled. I has been contacting optum and Charm for discount for the time that billing not totally function. So far, Optum told me it is Charm's issue, and Charm just not respond to this request at all!! When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports No emergency help! For customer service, yes, you can email or chat with someone. For email, sometimes take a day or two to get a reply, sometimes take several days to get a reply, not reliable. One day, I found that it took forever to open Charm website on Chrome, but my assistant who use Safari seemed OK. So I switched to Safari for a couple of days. Speed was OK after switch, however, when I edit patient's info, when update phone number, not working. So I switched back #### Reasons for switching to CharmHealth Lost encounter note randomly. --- ### Needs more updates for customization that makes sense - Overall rating: 3/5 - Reviewer: Elizabeth S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Fullscripts integration, telemedicine, PMP integration. #### Cons There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items. #### Reasons for choosing CharmHealth cost, telemedicine, fullscripts #### Reasons for switching to CharmHealth No telemedicine, no online portal, customer service and availability was terrible. #### Vendor response Dear Dr. Seymour, Thank you for your review! We are happy you are enjoying some of Charm's features such as telemedicine and Fullscript Integration. Regarding some of the other features you are requesting, we're sorry to hear you were less than satisfied with Charm. We value our customers' opinions and would like to thank you for bringing this to our attention. We will reach out soon and you should get an email from me to determine how we can provide a solution that makes things right. Yours sincerely, Ranjani from Charm Health Replied September 2020 --- ### Get ready for problems - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered They made me hate them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros price and the fact you can add what you need and not pay for what you don't need. #### Cons terrible directions and nice support, but ineffective. #### Reasons for choosing CharmHealth price --- ### Cost-effective full-featured EHR - Overall rating: 4/5 - Reviewer: Jonathon S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros For the price of the product, you receive a lot of features that are missing or outdated in other EHRs. The RCM team also can do a great job handling your claims. #### Cons Some of the features require you to exit your current window to add or find information and then return to the current window. This breaks the smooth workflow and adds some time to completing some of the encounters. #### Reasons for switching to CharmHealth Decision was mostly based on the cost of DrChrono at the time. --- ### Charm is the BEST - Overall rating: 5/5 - Reviewer: Kelsey K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Great! The clinic workflows enhance patient care and efficiency in the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Charm is easy to use. The EHR supports clinic work flow. #### Cons We needed to customize reports and charm team was helpful #### Reasons for switching to CharmHealth Charm is better! Other systems are very complicated and interrupt patient care. --- ### A Practical Approach to Integrating an EHR into a Medical Practice - Overall rating: 5/5 - Reviewer: Phyllis R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would definitely purchase this EHR again. It is saving time which is now spent on developing and maintaining our patient base. The recall system has been most helpful. Automating the process for upcoming appointments and lab tests has eliminated a patient from not having the proper screenings prior to the Doctor's appointment. It also keeps the patient from getting 'lost' because a recall wasn't done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is user friendly. Setup is not difficult. Learning the system is logical. Being able to access the different elements of the Charm EHR helps with training the employees using the system. As they begin to integrate the information about the practice into the Charm EHR their initial orientation reinforces the information they need to complete their tasks. Being able to add different programs is a plus factor. You don't become overwhelmed with too much information at one time. If there are problems support is there to assist where assistance is needed. #### Cons I would like to see Charm use videos with explanations that can be downloaded as slides in order to be able to quickly reference the items being taught. Chatting is fine but when you are interrupted and come back to what you were doing there maybe a lapse of time whereby you are not able to recall exactly what you were suppose to do to resolve the problem. Perhaps U-Tube could be an answer if Charm doesn't have their own site setup. This would be a more user friendly method of learning the EHR. #### Reasons for choosing CharmHealth Charm provided the products we needed at a reasonable cost. Charm also allowed us time to review the products they offered then allowed us to opt in on our own time allowing us to not feel pressured. #### Reasons for switching to CharmHealth Not cost effective --- ### Overall Positive, could use some improvements - Overall rating: 4/5 - Reviewer: Addie S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros For the most part, Charm is user-friendly and easy to navigate. They have lots of settings to help customize your setup, and it has worked well for both the providers and administrators in our practice. #### Cons Messages are not searchable, so old messages among members get easily lost. The invoices tab in the billing page should allow more space for billing-related notes for each patient. --- ### An Excellent EMR System - Overall rating: 5/5 - Reviewer: Matilda F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams. We've had an excellent experience with claims and reimbursement working with their billers, RCM. #### Cons Charm occasionally has small bugs, and the specific team assigned to resolve can sometimes take a while to respond to the inquiry. If their investigation doesn't find any issue, there isn't much follow up-- I wish that they would schedule a virtual screenshare to see the issue happen in real time and help resolve user issue. --- ### Best in Class - Overall rating: 5/5 - Reviewer: Dawna G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I really like Charm Health. I feel like I’m becoming a pro for the office management side and for billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How easy I can get billing done for the practice. #### Cons I can’t get timely answers from support. When I do get an answer, it doesn’t help. --- ### Excellent updated product - Overall rating: 5/5 - Reviewer: Hanna S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! Have been using it since 2016, and still in awe with how innovative they are when they upgrade aspects of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's far easier and more comprehensive to navigate than it's competitor products. The customer service and response time is superb (within minutes of hopping on to the chat on Charmehr.com with customer service). Links automatically with Fullscript and Wellevate. Excellent for Naturopathic, Integrative doctors, and acupuncturist style practices. Features can always be simplified optionally. #### Cons I wish I could take CC payments and info for the cancellation's and for appointment confirmation automatically. --- ### Happy as I could be - Overall rating: 4/5 - Reviewer: Temperance T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use charm to it's fullest extent. It has literally changed and helped my practice grow. They are always improving and making updates to the software and are good at listening to customers needs. Customer service could be faster but once you get up and running it is an excellent product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Documentation & scheduling as well as inventory modules are critical to the success of my clinic and movement of patients through the day. #### Cons Customer service really could be a lot faster. It always takes at least 24 hours if not more for questions to be answered no matter how simple they are. #### Reasons for switching to CharmHealth Needed a product that did everything ## More reviews [Previous reviews](https://www.softwareadvice.com/medical/charmehr-profile/reviews/) | [Next reviews](https://www.softwareadvice.com/medical/charmehr-profile/reviews/?page=3) ---