1 million+ businesses helped. Get advice
Get Free Advice
CharmHealth vs eClinicalWorks
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
3.3 / 5
Value for Money
4.5 / 5
3 / 5
Customer Support
3.8 / 5
2.8 / 5
Functionality
4.2 / 5
3.3 / 5
Last Review Written
March 24, 2025
March 10, 2025
Pros/Cons
Pros
- Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams.
- I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm.
- Charm has been a wonderful addition to my practice. I use only the medical records portion of it because I am happy with the practice management software that I currently use.
Cons
- There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through.
- Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in.
- Net then got back and re-enter the correct email address. Customer service has yet to fix this problem.
Pros
- I like eCW better than EMR systems I’ve worked with, and I like how it’s easy to learn. Each provider has customized it to how they like it, and it has made it easy to switch from other systems.
- We have been very happy with the overall functionality of this software as well as the excellent customer service.
- It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice.
Cons
- People for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL.
- Constantly breaking and I am tasked with submitting repair tickets. Dishonest date reporting resulting in severe fines from CMS to ECW.
- Freezes and have to log out and log in multiple times a day. Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
29 Recommendations
65 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
