1 million+ businesses helped. Get advice
Get Free Advice
CharmHealth vs Elation
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.4 / 5
Value for Money
4.5 / 5
3.6 / 5
Customer Support
3.8 / 5
3.6 / 5
Functionality
4.2 / 5
3.9 / 5
Last Review Written
March 24, 2025
March 15, 2025
Pros/Cons
Pros
- Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams.
- I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm.
- Charm has been a wonderful addition to my practice. I use only the medical records portion of it because I am happy with the practice management software that I currently use.
Cons
- There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through.
- Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in.
- Net then got back and re-enter the correct email address. Customer service has yet to fix this problem.
Pros
- I've recommended Elation to everyone I know who's looking for an EMR and I can't overstate how delighted I am with their product and their service.
- I can tell you- Elation staff is super smart. Customer service is not needed much as everything works great.
- We tried two other EMRs before purchasing Elation and the difference between Elation and the other two is night and day. Elation is easy to use, intuitive, and helps us to be more productive.
Cons
- I have lost so much data from my previous EHR that I never would have switched. The data migration team told me on several occasions that data could not be used or mapped into the charts.
- I had a list of questions of what I needed in an EHR Software and was lied by the Implementation Team. The templates in the system are not customizable.
- Customer service and support is abysmal -- this is the primary reason for the 1 star review. Why is customer service experience is so poor in a product that has been out for so many years.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
29 Recommendations
135 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
