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CharmHealth vs ICANotes
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.1 / 5
Value for Money
4.5 / 5
3.9 / 5
Customer Support
3.8 / 5
4.2 / 5
Functionality
4.2 / 5
3.8 / 5
Last Review Written
March 24, 2025
September 21, 2024
Pros/Cons
Pros
- Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams.
- I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm.
- Charm has been a wonderful addition to my practice. I use only the medical records portion of it because I am happy with the practice management software that I currently use.
Cons
- There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through.
- Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in.
- Net then got back and re-enter the correct email address. Customer service has yet to fix this problem.
Pros
- Customer communication is outstanding. I have increased my productivity by as much as two sessions per day in the time I save using this product.
- Friendly, easy to use platform combined with a truly supportive team. Would recommend to anyone looking for a good EHR at a great value.
- Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
Cons
- The schedule is non-functioning, useless. The support team is available but not knowledgeable about their product and problems that arise from it.
- However, users complains about frequent outages or screen freezing.
- The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
29 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
