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CharmHealth vs MDToolbox-Rx

CharmHealth vs MDToolbox-Rx

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Overall Rating
4.3 (143)
4.7 (134)
Ease-of-Use
4.3 / 5
4.6 / 5
Value for Money
4.5 / 5
4.7 / 5
Customer Support
3.9 / 5
4.7 / 5
Functionality
4.2 / 5
4.6 / 5
Last Review Written
October 30, 2024
April 4, 2024
Pros/Cons
  • Pros

  • I am extremely pleased with ChaRM EHR. It is so easy to schedule clients and does not require me to do more than make about three clicks.
  • Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams.
  • Having tried other packages when I was in academia, everyone gripes about EMR systems. But CHARM "works like a charm.
  • Cons

  • There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through.
  • Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in.
  • Net then got back and re-enter the correct email address. Customer service has yet to fix this problem.
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  • Pros

  • I was not eager to switch from paper but I am very satisfied with the application on my laptop or desk top. I still have not mastered the ability to use it on my phone.
  • Every customer service experience is met with superb service and prompt resolution of any questions or issues by an excellent support team.
  • The ease of use is the most important thing that I liked about the software. Also the feature of notifying the pharmacy of discontinuing the medication.
  • Cons

  • Typing in the date of birth is frustrating. If I miss one number I have to delete and start over, same with phone number.
  • This has led to sending prescriptions to the wrong pharmacy when we're busy because we forget it is set that way.
  • Pharmacy search is the MOST bothersome and TIME consuming aspect of this software the would possibly cause me to change to another vendor.
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Pricing Range
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Product Demo & Screenshots
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos