CheckinAsyst

RATING:

4.3

(38)

About CheckinAsyst

CheckinAsyst is a patient engagement software designed to help healthcare businesses connect patients with doctors to serve clients in a place of convenience. The platform enables managers to capture up-to-date data from a multitude of healthcare solutions through secure messaging and rules and provide convenient access to care. Patients can fill out intake forms to register before visiting, check in at the facility and transfer payments using mobile devices. Through remote diagnosis, a CheckinAsyst healthcare provider can provide diagnoses and care plans over the internet regardless of where the patient is located. Additionally, supervisors can create assessment forms and gain insights into patient-reported outcomes (PRO) on a unified interface. CheckinAsyst lets sta...

CheckinAsyst Pricing

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CheckinAsyst Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for CheckinAsyst

1 - 5 of 38 Reviews

User Profile

Toni

Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best CheckinAsyst platform around

I have implemented and used other patient engagement platforms. By far CheckinAsyst has been a Five Star platform.

PROS

CheckinAsyst's integration and support have been exceptional. Everyone involved, from the implementation team to our Customer Success Manager and the HealthAsyst support team, has worked with us to align their platform with what works best for us.

CONS

The only Con is our WIFI. Although the WIFI issues are on our side, CheckinAsyst is working with our IT to alleviate any issues.

Reasons for switching to CheckinAsyst

We switched platforms due to the need for more integration between platforms, and support.

Vendor Response

Thank you for sharing your positive feedback about CheckinAsyst, Toni. We truly appreciate you taking the time to share your thoughts. We are glad to hear that you have found value in our patient engagement solutions and that your journey with CheckinAsyst has been a smooth experience. 

Replied May 2024

Shandi

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great software to help streamline workflows and minimize workloads

Overall my experience with CheckinAsyst has been exceptionally pleasant. It really has made our workflows so much easier. It has cut down on paper usage, time spent scanning documents into the charts, time spent manually entering data into encounter notes, patient wait time, and the list goes on. If you are just even a tiny bit considering CheckinAsyst, I say go for it! You will be pleased with the outcome!

PROS

The most impactful feature of CheckinAsyst is the automatic import of patient data to the EHR system. CheckinAsyst is easy to use. In the beginning there was some push back from staff and patients because no one likes change. Once the staff and patients began using the software they all talked about how much easier it made the check-in process and now it is just the "normal routine". The support team has been exceptional throughout the entire time of using CheckinAsyst. The implementation team was amazing to work with during the form building process and implementation. I had a TON of specific requests and they worked to meet all of them. Anytime I had a request that maybe the system couldn't perform, the implementation team would brainstorm ideas of how they could build a work around that would meet our needs. They put in a lot of work building our specific needs and never once tried to steer us in an "easier" way on their end. I truly appreciated all of their time and effort on implementation.

CONS

I can't think of too many Cons to this software mostly because the Pros outweigh the Cons. There is always going to be "hiccups" in any software, and there has been a few here and there with CheckinAsyst but never anything majorly significant. I would say the only "Con" would be that we don't fully utilize all that CheckinAsyst has to offer due to expense. There are some features that we opted out of because it can get a little pricey.

Reason for choosing CheckinAsyst

We chose CheckinAsyst because of the larger amount of data capture that imported to our EHR system. Alternative products were unable to map some specific "medcin findings" that we needed for our annual UDS reporting. Our health center uses Greenway- Intergy EHR

Vendor Response

Thank you for sharing your positive feedback on CheckinAsyst, Shandi. We're delighted to hear that the automatic import of patient data to your EHR system has had a significant impact on your clinic's operations. We have loved collaborating with you and look forward to your feedback. We greatly appreciate you taking the time to share your experience.

Replied July 2023

Shanika

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Health Asyst through the pandemic

PROS

Health Asyst is very user friendly, its easy to navigate & its a very easy system to learn. Reports are very useful and easy to decipher. Health Asyst was able to add COVID questions for each and every appointment, which transfers into a PDF that our office uses to send back with the patient at the time of their visit for MA's and medical staff to review as well. Eligibility has been a great transition especially with Medicaid Managed Care, the clearinghouse has been able to verify all of the new policies. Patient are able to take pictures of their insurance cards and provide us with updated information prior to their appointments. The newest feature being able to accept past due balances from patient that do not have a scheduled appointment has also been a great addition.

CONS

The time that it takes to update, if a patients added onto the schedule and you search Health Asyst it can usually take a few minuets before the appointment populates over. Also when changing appointment types from in office to telehealth the patient will not receive links to the providers virtual waiting room the information has to be manually sent and the change of appointment types is not in real time. Because we are still in pandemic mode we are still scheduling virtual appointments, once the patient completes their registration forms if their within a hour of their appointment they can check in, or they just have to remember to log into the waiting room at the time of their appointment. It would be helpful if the patient could receive a reminder 15 min or 30 min prior to their appointment to let them know their appointment will start shortly

Vendor Response

Thank you for your review, Shanika. It's good to hear that our platform has been useful for your practice, especially during COVID-19. The time for populating appointments was higher for a brief period due to the changes made by the EHR for API calls. We have worked with the EHR on this, and now appointments are populated every 10 minutes. Also, apart from the appointment reminder, a courtesy messages can be sent at any time to notify patients about their upcoming appointments. Please feel free to contact your dedicated customer success representative to have this set up.

Replied September 2021

Lynn

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

CheckinAsyst has worked well with our Gastroenterology practice

From our implementation team to support we have received quick and positive responses to our needs. We are very particular about how we want our information to flow into our EHR system and this team made sure they were able to make it work.

PROS

We like that we are able to custom the timing of sending out prep instructions after the appointment has been made, which we had staff doing prior and this has saved us time. We also like that we are able to custom and set the timing of our appointment reminders and modify with the support team when we need a change based on the feedback we receive from the patients.

CONS

We don't have an functionality cons on the product. The CheckinAsyst team has been great to assist us with what needs we need and in making it work for our practice.

Reason for choosing CheckinAsyst

It had all or more of the features that we needed in our practice.

Vendor Response

Thank you so much for taking the time to share your feedback about CheckinAsyst, Lynn. We're thrilled to hear that the platform has helped save time, and it was our pleasure to work with you in getting the best output for your practice.

Replied May 2024

Edisson

Medical Practice, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

HealthAsyst Review- Treasure Coast Community Health

It has been a good experience. Especially when it comes to the issues we have had with the system and the responsiveness of the customer service staff. They listen to our problems and try to find a solution as quick as possible. Some of the issues that I have mentioned above have been relayed to their staff and it is planned to be resolved in upcoming versions.

PROS

The ability to have our patient's fill out paperwork easily from their phones or computers gives us an opportunity to collect more information from the patient without the worry of them taking to long in the lobby. The system also automatically checks insurances and their eligibility, which gives us an electronic eye on this.

CONS

Certain features seem a little outdated. Such as filters. Or payment plans. They need to be updated to allow users to better plan how the patient's can create payment plans and for how much. Usage of the app on the tablet is also very outdated. It needs to properly be formatted so that it works properly for every patient.

Reason for choosing CheckinAsyst

The price was the most accommodating to our budget. And the features seemed the easiest to maneuver for our staff.

Vendor Response

We always believe in improving our platform by constantly listening to our customers. Our team has been working tirelessly to include great feedback, such as yours. We hope your practice continues to have a positive experience with CheckinAsyst.

Replied September 2021