ChiroFusion Software
ChiroFusion is a cloud-based electronic health record (EHR) solution designed for chiropractors to help them manage key clinical activities such as scheduling, reporting and billing.
ChiroFusion EHR offers integrated practice management features that allow practitioners to schedule and manage patient appointments, send appointment reminders to both doctors and patients, create reports and bill patients for medical services. Appointments can be booked, confirmed, rescheduled or canceled via an email or text message, allowing clinics to track daily bookings, no-shows and cancellations.
ChiroFusion allows clinics to create SOAP compliant notes, submit claims to insurance companies and process payments electronically. Medical documents and clinical records are automatically backed up in an online repository in real time. A self-service portal allows patients to check in using an iPad or tablet, submit their medical history, access prescriptions, pay bills and more.
It is available for a monthly subscription and support is offered via online webinars, phone and email.
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Patient status
Supported Operating System(s):
Web browser (OS agnostic)
132 Reviews of ChiroFusion
Krystle from Arrow Spine & Sport
Specialty: Chiropractic
Employees number: 1 employee
May 2018
May 2018
Needs work
Pros
Love the interface and the processing of everything.
Easy to use.
In the beginning the tech support was amazing.
Cons
Too slow
Really slow. Pulling up the billing tab takes about 2 minutes. This isn't my internet because anywhere I go it's soooooo slow. I've wasted hours waiting for pages to load. When it does it kicks me out and I need to relogin and start over.
Intake forms don't integrate fully.
Nothing is included for the price (text reminders, intake forms, support, POS)
For a package of a month, I don't even get support.
I realized for about 100 less a month I can get way more features and free tech support. Definitely, don't want to switch since I love the interface but ChiroFusion is expensive and slow.
Wished there was a better way to keep track of specific adjustments. (membership discount, family etc.)
Bonnie from Aspen Chiropractic Clinic
Specialty: Chiropractic
Employees number: 2-10 employees
May 2018
May 2018
Chirofusion is a ton better than ForteEMR/Chiro8000.
This software is a good purchase and reasonable price for a chiropractic clinic.
Pros
It is Not two separate programs for billing and documentation. The customer service is outstanding. The program is easy to use. They do take advice so I expect that the cons I have now will disappear in the future.
Cons
I have to type in differential diagnoses and there are not many options for long-term and short-term goals so I have to type these in if I want to be more specific.
They are not accepting new clients for their billing.
Kayla from Elevate Chiropractic
Specialty: Chiropractic
Employees number: 1 employee
March 2018
March 2018
ChiroFusion software review
I have an upper cervical practice. I believe ChiroFusion is built great for a full spine chiropractor, but with no ability to save or customize templates in the objective findings, there are downfalls for UC chiropractors.
Pros
Simple and easy to learn and implement into practice.
Customer support is always helpful.
Can submit insurance claims electronically or print HCFA forms.
Small, monthly fee
SOAP notes are easy and quick to write and save
Cons
No customizable templates
Cannot add orthopedic examinations in examination section (you have a list of exams to choose from and document)
Jessica from Durso Chiropractic
Specialty: Chiropractic
Employees number: 2-10 employees
February 2018
February 2018
Chirofusion
Chirofusion is great for cash practices and startup companies. It was very useful and the support was great however if you have more of an insurance and PI based office, the software becomes more difficult to use with billing and you have basically a set SOAP note with not much room to change anything. All of your notes are pretty much the same.
Pros
Support was great and they would call you back fairly quickly and do what they can to help in any situation.
Cons
Even though they are willing to help, there was not always a solution to your issue. Billing was often an issue especially with Office Alley. Office Alley wouldn't always input the electronic EOBs correctly cause us to have to input ourselves to correct the mistakes.
kareem from Wyoming chiropractic center
July 2018
July 2018
Easy to use program that makes my practice much simpler and more efficient.
Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros
I like that it makes documentation and scheduling much easier to stay on top of and organized. I like how integrated the program can be with the feature to add diagnostic imaging and send text/email reminders.
Cons
I would like to see a pain diagram implemented into the software to better show muscular pain and trigger points.
Chelsea from Athlete Recovery and Chiropractic Health, LLC
June 2018
June 2018
I am a new user but so far I am very pleased with my ChiroFusion experience!
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Quality
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Value
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Pros
The ease of email and text reminders is a huge time saver! The program is so chiro friendly compared to most EHR's. The main schedule and SOAP pages are clean and easy to use quickly.
Cons
Setup in the beginning takes a little time but once it is up and macros are in, insurance is set up etc....it is great! I think this is similar with most EHR's as far as more time needed on the front end.
Response: ChiroFusion, ChiroFusion
Date: July 2018
July 2018
Hi Chelsea! Thank you for your feedback! We're proud to cater specifically to the Chiropractic community and it's because we are Chiro's too! Glad to see you have transitioned quickly and we do help our offices get up and running in no time at all :)
June 2018
June 2018
very friendly and helpful staff...immediate response to inquiries...still getting into it...
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expect it to save time in practice
Pros
great quality and user friendly...all aspects of practice management is covered...good videos to self-teach and answer questions...3 hours of live training is an advantage
Cons
haven't found anything about the software program that is incomplete and i do not expect to...looking forward to live training segments
Response: ChiroFusion, ChiroFusion
Date: July 2018
July 2018
Wow! Thank you so much for your feedback! Now you have us blushing ;) We really do strive to make all of our clients as happy as you are. So thank you!
james from Optimal Wellness & Chiropractic
Employees number: 2-10 employees
June 2018
June 2018
Great customer service and training.
Ease-of-use
Usability
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Quality
Value for Money
Value
Support
Pros
Easy of notes once set up, and the depth of which the exam covers with out feeling cluttered. The training was great.
Cons
Some of the setup should be more intuitive when filling out forms that will be used over the system through multiple patients.
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
HI James, Thanks for your feedback! We strive to provide the best training experience with our specialists :) Please feel free to submit any recommendations & suggestions to our team at support@mychirofusion.com as we take all client feedback to our team for review, and possible inclusion into our software whenever we can!
Gavan from Casteel Chiropractic of Tyrone
June 2018
June 2018
Easy to mange notes while at the same time bill them in a timely fashion.
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Support
Pros
Ease of use and webpage layout. The web tutorials are very helpful when trying to figure out how to use the reports, and billing sections of the software.
Cons
I would like it if there was 24/7 support for the basic versions of the software. Also, having to contact office ally personally to set up electronic transfers and other features.
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Hi Gavan, Thank you for your feedback! We try to provide our clients with all the tools needed in our knowledge base and this past year we developed our comprehensive easy guide manuals that everyone is loving! We also love to keep things affordable & for only $70/month we offer unlimited 24/7 support. The one thing that we are known for is our superior support service with the quickest turn around time :) We do provide assistance with your Office Ally enrollments and any time you start up with a new clearinghouse you simply complete the enrollments (that we cannot do on your before or we would!) and off you go!
Erin from New Age Chiropractic Health and Acupuncture
Employees number: 1 employee
June 2018
June 2018
I like what I've seen so far but I still have to do the training since the videos are outdated.
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Pros
I like the text reminder and all the forms that I have access to, just wish it was included like it said in the beginning.
Cons
Only when you actually go to order does it show the extra cost. It gets you with very less amount which is awesome and says its all included but then when you order the fine print is there.
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Hi Erin, Thanks for your feedback! We do have a knowledge base that we have been building since inception. We also offer a comprehensive new user manual that is broken down by chapter/section with full walk thru steps & short videos. This is our most up to date offering and is updated as each feature launches. We do review all of this during training. We're quite proud to offer a full practice management software for only $99/month. With this we also provide clients with email reminders, a self check in experience for patients, a fully integrated clearinghouse solution to transmit unlimited electronic claims and auto-post payments. At a nominal $49/month clients can add live-two way texting, and we also offer patient online intakes at the same great price point. This is all clearly laid out on our pricing page as we firmly believe on being a fully transparent company built on great integrity :)
June 2018
June 2018
Transitioning to a new EMR is always intimidating. The transition process has been smooth!
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I feel like I am opening a new office again, where I can start fresh and organized.
Pros
It has all the features I am looking for in a EMR. The communication has been quick and easy. I like the cloud based EMR because of the versatility.
Cons
Support and Training are two different features. I would sign up for support as well as training to get acquainted with the software
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Wow! Thanks for your wonderful feedback! We're excited to see such enthusiasm and it truly makes our efforts feel all worth while :)
June 2018
June 2018
I am definitely learning from this software. I appreciate the thoroughness and specificity.
Ease-of-use
Usability
Functionality
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Quality
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Value
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Pros
Pros: I love that it is specific to chiropractors. It is quite detailed but does not take a lot of time to chart notes (apart from the initial exam).
Cons: I do not like the way insurance is entered into the system. It can get very frustrating entering the insurance companies and it does not save your information as you go along. I have had to enter insurance information, patient information more than once. It can be very frustrating and time consuming.
Cons
ntering insurance information. I understand it is linked with Office Ally but I was using Practice Fusion prior to this and their method was so easy and seamless. This however, is not.
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Thank you for your feedback! We're proud to offer a product built by Chiropractors and for Chiropractors! Also, once you enter an Insurance company, they can easily be linked to any patient. You then can add patient specific insurance information. We will also take your feedback back to our developers! :)
Shahen from Allied Pain and Wellness Simian Chiropractic Inc.
Employees number: 1 employee
June 2018
June 2018
I just began using ChiroFusion and it seems pretty user friendly with a lot of functionalities
Ease-of-use
Usability
Functionality
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Product Quality
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Value for Money
Value
Support
Easier to use than other EHR systems
Pros
The program seems pretty user friendly in regards to the note taking system and being able to complete the notes pretty quickly. The default settings and options make it quick and easy. The online videos are helpful and explain how to perform basic tasks step by step which is nice rather than having to wait for a response from the support staff.
Cons
Billing seems to be somewhat tedious. Although I have not completed the training modules yet, some of the data has to be repeatedly entered in
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Hi Shahen, Thank you for taking the time to provide us with your feedback! We're happy to hear that you are transitioning easily and enjoying the user experience. The billing training will help ease you right into the billing system and you'll be running full tilt in no time. You'll be happy to know that we are also currently working on a new billing interface that will be released later this year :)
Brett from Axis Chiropractic, P.A.
Employees number: 2-10 employees
June 2018
June 2018
I've just started using it. Overall it appears to be a nice program. There are some issues thought.
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An electronic EHR from paper. Ease of use for what is there. Bring able to track patient records, files and billing. Bring able to access it anywhere. Overall I think it's better than many programs out there but it is close to being a very nice program.
Pros
The ease of using the billing and electronic claim submission. The patient dashboard is nice. The initial exam is fairly thorough and easy to go through.
Cons
I don't like the font size and how spread out the patient note is. I would like a soap note to be on one page when printed out. A new patient exam should fit on 1 to 1.5 pages. All the info included on an exam can fit on it. I don't like the extra explanation of every Ortho exam. Takes up too much space and causes extra pages for printing. Changing a CPT or diagnosis code is not an easy process in case you made a mistake and need to change it. Having to go back into the note to change a charge, then back to billing in a pain. The patient search function on the main page pops up the patient, but you cannot access that patient from the basic search. I need to enter a blank search to bring up the advanced search to get a patient up. A patient master list would be a nice option. I have an additional provider at my clinic and the additional fee was not advertised when I signed up, That is misleading when you say you can add as many users as needed, not mentioning additional fees for additional providers. I would like to be able to click on a patient on the schedule and open their note/info. A optional USB card scanner for credit card auto integration would be nice.
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Hi Brett, thank you for taking the time to provide us with your feedback! Looking over your review it sounds like you could use some TLC. It looks like you have not taken advantage of any of the training we offer? We have tried to reach out a few times and we strongly urge all new users to take advantage of our one-on-one training as it will demystify all the aches and pains you have outlined. The system has the ability to do all that you've mentioned and more and all you need is a guiding hand and some simple training. We will reach out again this week, please try and find time to train on the system with one of our stellar specialists that most clients rave about :)
Joel from Sellmeyer Chiropractic
June 2018
June 2018
Crate training and program for the money
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Pros
The training and ease of instant use was great. Will continue to use it and recommend it to others..
Cons
There are some flaws. It's hard to see the co-pays without opening patient files. Billing could be better
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
HI Joel, thanks for your feedback! You'll be happy to know that we have an entirely new billing interface launching later this year and it will include everything you could possibly want and more!
George from CRC
May 2018
May 2018
Excellent! Love this EMR program.
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Pros
User friendly, Cloud based, Able to customize, Able to insert comments, Able to use on multiple platforms, Able to use on multiple computers including desktops, laptops, note books and tablets and resource friendly.
Cons
Lacks Functional Testing and Functional treatment. Unable to put in macros. Unable to put in service descriptions
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Hi George, thanks for your feedback! We will most definitely take your feedback to our team. We do have enhancements that we are implementing in a future update that will allow for further customizations, and currently our system offers the official guideline descriptions as most payers often look to reference. We'll keep you updated on the enhancements!
May 2018
May 2018
New user, pleased so far
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EMR + billing software all-in-one
Pros
Relatively easy to set up and use.
Drop down combo boxes make things quick and easy to use.
Very thorough tutorials and faqs on help webpage.
Cons
Insurance names in billing section confusing.
Wish it would auto save instead of losing everything if you forget to hit save and go to new page.
Tutorial videos are long and hard to find what you're looking for.
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Thank you for your feedback! We really try to keep the experience user-friendly and intuitive. We do have auto-save features on main pages that are most commonly utilized. Also, it sounds like the videos you are referencing for assistance are pre-recorded walk throughs that are meant to walk you through the entire system. We do offer comprehensive manuals with 1-2 minute videos in every section. We will have a team member reach out to ensure you know where to access these on our Help Desk :)
May 2018
May 2018
I she only used Chirofusion for about a abs so far I like it
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Being able to do notes quickly save time
Pros
scheduling patients appointments is very easy
Creating patient notes are we easy and saves timesss
Cons
I wish they had a feature for blocking time off the schedule without having to create a false patient to black parts of the day.
Response: ChiroFusion, ChiroFusion
Date: May 2018
May 2018
Hi thanks for your feedback! We always listen to the feedback our clients give us. The exact feature you are speaking of for customizing scheduler and blocking off time is a feature that will launch in the next several days! When our clients ask for something, we listen! This feature will allow you to customize by provider and create a unique schedule for each provider in the office. Each will have their own set hours and the ability to block off times when they're unavailable, with color customizations and more! I'm sure you're as excited as we are and you can keep an eye out for it to launch in the next week!
Rhett from Butler family chiropractic
May 2018
May 2018
Very easy to use and convenient
Ease-of-use
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Pros
Simplicity and straightforward. Offers concepts that I've never thought would be provided in a EHR system
Cons
Nothing as of yet. I only wish it was downloadable to My computer and didn't have to be on the web interface
Response: ChiroFusion, ChiroFusion
Date: June 2018
June 2018
Hi Rhett, thanks for taking the time to provide us with your feedback! We're glad to hear that you're enjoying your experience. It is true that we are a 100% web based experience and on the upside there are no servers to maintain on your end, tedious updates to conduct with downtime, security and compliance measures to implement for data management, etc... We take care of all those hassles so you don't have to deal with anything but managing your practice :) In a pinch with no internet connection, you can always access CF through your mobile phone's hotspot :)
Jessica from Point Chiropractic
May 2018
May 2018
We are new to the software and like most of what we've seen so far.
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Pros
Right now the pros are the awesome training that is helping us to learn the software. It seems like it will make insurance much easier too.
Cons
It is a lot to learn and, I know it isn't directly your fault, but getting the OpenEdge payment system set up has been extremely difficult and taken far longer than it should have.
Response: ChiroFusion, ChiroFusion
Date: May 2018
May 2018
Hi Jessica, Thanks for your feedback :) We're sorry to hear of your issues in getting the payment processing set up. Open Edge is our integrated partner and they usually have our clients up and running within 24 hours. This is definitely not the norm and we're glad you've brought this to our attention. We will call your office today and follow up with Open Edge to ensure you are taken care of and set up ASAP. In the future, we invite you to contact us any time and we'd be glad to help out any way we can :)
Shannon from Empire Health and Wellness
May 2018
May 2018
So far so good with using ChiroFusion! Quick customer support and setup!
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Making starting up a practice much easier!
Pros
The software is very simple to navigate in terms of going from scheduling to documentation to billing. I like how everything can be color coded and organized to your liking! The email and text reminder system as well is super useful!
Cons
The only aspect of the software that is somewhat troublesome is having to jump from tab to tab to complete notes. Also, it is very difficult to go back to notes to add things in if you made a mistake!
Response: ChiroFusion, ChiroFusion
Date: May 2018
May 2018
Hi Shannon, thanks for your feedback! We do have a pretty quick draw with our support service response time... and we're quite proud of it too ;) Our reporting module guides you from beginning to end and provides you with the opportunity to easily omit tabs/sections that are not relevant in certain reports. You do have the ability to edit a recently signed note and our reporting module supports good practices should a Doctor ever be audited. We'd like to think of ourselves as being two steps ahead at all times :)
Adrian from Family Chiropractic Center of S. Pasadena
Employees number: 2-10 employees
May 2018
May 2018
intuitive to use on SOAP.
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Able to use quickly, and supports is really quick to respond.
Pros
Touch screen friendly, nice report generation as well. Looks professional.
Lots of videos and documentation available.
Cons
Cannot have more than 1 patient open at a time. Should have tab system for this feature.
Should be compatible with Firefox if possible.
Response: ChiroFusion, ChiroFusion
Date: May 2018
May 2018
Hi Adrian, Thanks for your feedback! ChiroFusion is accessible through any web browser with an internet connection. We are fully optimized for Google Chrome as this is the widest used browser platform worldwide. The patient profile interface is carefully thought out with accuracy, privacy and compliance in mind. Detail goes into everything we do. We will most definitely take your feedback to our team :)
Jason from Full Spine Chiropractic
Employees number: 2-10 employees
May 2018
May 2018
The software is very user friendly, which is important for non-tech savy people like me.
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Convenience!!!!!
Pros
It is very thorough in terms of chiropractic needs for documentation. The notes and reports look very well presented.
Cons
I would like to be able to hand type information in the note/report in it's final form, where were electronically sign.
Response: ChiroFusion, ChiroFusion
Date: May 2018
May 2018
HI Jason! Thank you so much for your feedback! Having a user-friendly interface and experience is super important to us, and we're happy to see we're making the grade! We will definitely take your feedback to our team as we try to implement as much as we can, and as often as we can into our software :)
Nathan from Innate Life Chiropractic
May 2018
May 2018
Simple design, easy to navigate, PHENOMENAL CUSTOMER SERVICE
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Pros
Customer service has been great so far. Training sessions are easy to schedule and very informative. Great value for the investment.
Cons
At first it was slightly hard to find all the ways to customize/create easy shortcuts.
One feature that would be great in the Chiro Analysis section of the Objective notes is to have the ability to set that if I select "Subluxation" it automatically fills in other fields. Will allow faster notes.
Response: ChiroFusion, ChiroFusion
Date: May 2018
May 2018
Hi Nathan! Woohoo! We're so excited for your CAP LOCK and your feedback! It truly means so much to us, because we work our tails off to keep all of our clients happy. As with any transition, we're happy to see that you've acclimated well and we will most definitely take your feedback to our team. Adding more customizations to our reporting module is something we will be focusing on in future updates throughout the year :) Thanks again!
