Overall great quality and always updating.

Pros

I love that it is cloud based and that I can access the software on any device. It also means that it is always being updated with new features to make practice easier. Any time I've had a question, the customer services has been fantastic about getting back to me the same day. Even when I submit a question at the end of the day, when they should be home, somebody usually replies back. Once the first visit is in, it's pretty easy to document each visit and enter appropriate charges.

Cons

It's a monthly cost forever. It's the same as paying for maintenance support in some of the other EHR software out there, but it's an expense that I will have forever. I'd like a few more statistical reports, but these are things that can be added in the future with the updates.

ChiroFusion lives up to the promise of EHR

Easy of use in patient care documentation and the management of good, clean medical records is of vital importance and ChiroFusion delivers on that need. The ability to capturing all services for increased revenue has made the old superbill system obsolete.

Pros

ChiroFusion's method of documentation is by far the easiest and most thorough of any Chiropractic software on the market. The thoroughness and explanation of care is excellent for both patients and insurance carriers. The best part about ChiroFusion is the ease of use by the doctor and staff to document care provided and the ability to capture and bill for all services provided. ChiroFusion makes it easy to justify patient care plans.

Cons

Click boxes could be made more sensitive. Having to be exactly on the boxes sweet spot in some areas slows down the documentation and use, but it is only in certain areas.

Perfect for my practice

Pros

The ease of use is far superior to any EHR system I’ve used before.

Cons

I don’t have anything that I dislike. Maybe the new patient exam notes and having to manually type things in but the shortcut of / is easy to use.

Needs more refining, very inconsistent. Keep in mind, most of these reviews are new users.

Pros

Billing is integrated which saves a ton of money compared to other programs. Visually appealing. Built for chiropractors.

Cons

Quite a few here: * The schedule is very clunky feeling. Not the easiest to see what your week looks like. Doesn't allow for blocks for out of office etc. without making a fake patient which makes it more difficult to track stats. Adding a patient is also clunky. If a new patient calls, you go to the schedule, find a spot, add the new patient info, then it takes you to their file instead of the calendar where you then have to add the patient onto the time slot you originally clicked. * If you are not a subluxation based doc, you have to deal with the fact that it is all over the chart. I would prefer the ability to put "restrictions" or "Segmental dysfunction" or anything alse. * The chart flow is VERY inconsistent. Some pages require that you click save, others don't. When changing tabs, the program could easily auto save but it doesn't. * Requires constant maintenance to chrome just so it doesn't lose data from click to click. * Statements are a bit of a pain. It only allows you to print batches of 10 patients at a time. If you have a couple hundred patients, It would take a VERY long time. * Definitely takes more than 30 seconds per note.

Great EHR but extremely poor support

Overall my experience was great until I had one major issue and asked to speak with someone from management and refused to speak with me. When I am spending $2500 a year and have an issue, the least they could do is to speak with me, admit there was an issue, apologize about it and work on it so that it does not happen again instead of just saying it was not major issue and most issues are resolved in a 24 hour period (Jessica B). Sadly, I will be switching if I do not hear back from them.

Pros

Great software for solo practice, very user friendly and cloud based which makes it user friendly. The options to integrate are all great but ofcourse they do add up in cost.

Cons

By far the worst customer service when it comes technical issues. For the last 6 months, we have had 8 incidents where the online scheduler had stopped working. In most cases it was resolved immediately but on two ocassionas it was down for almost 3 days which meant none of our patients could schedule an appointment and we had no clue it was down. When asking what was the issue, they respond with "we will investigate and get back to you" and they never do. Trying to speak with someone is impossible. They will not speal with you over the phone unless you pay $15 one time to just speak with someone.