All ChiroFusion Reviews

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User Profile

Liz

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2018

Online intake forms

We started with Chirofusion in October of 2015 with the launch of the site. The site was helpful for a new practice with no onsite billing staff. The growth and improvements made since then has made this a rockstar of Chiro EHR! The billing and A/R section is designed to flow well from start to finish. We were able to free our practice of a billing company that costs a lot of money for minimal work.

PROS

We just started our online intake forms. You guys continue to rock at chiro EHR! Thanks for keeping our overhead low by creating a great software! No extra staff needed and cuts down on computer time. I spend more time treating!

CONS

There are time of the day that the site runs sluggish.

Vendor Response

Thank you Liz for your feedback! We truly value all of our clients and it makes us most happy to have clients grow with us throughout the years :)

Replied December 2018

Elad

Medical Practice, 2-10 employees

Used less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed November 2019

Misses the mark in EVERY place that it counts

The help is great, the EHR is great but overall if you use paper and have a biller then rest assured that they will not use the billing, you wont use the calendar, which means you now still have to do a lot of scanning of paperowork to have the information accesbile and a lot of uploading still to send paperwork to your biller. Overall, its a flashy looking software that is behind in todays time for integrating with other calendars and software. Even having text expansion is not thru them. they use textblaze.com (free for everyone to use BTW) which means you have to remember the little shortcuts you make instead of having buttons in the software so you dont have to. I really wished i would use this software but its a lot of work and memorization to stay organized. My paper way might not be as pretty and detailed but id rather have that then extra work which is what you get with this software. This review will save you the $500 set up fee that they will NOT give back to you. Youre welcome.

PROS

the EHR portion is good and thats about it

CONS

1. The calendar is totally a disaster. If you use google calendar and dont think its great then use the one with chirofusion and you will run back. The ease of accessibility on google on your phone to see what your day looks like is paramount to a business. With chirofusion they tell you to go on your phone browser, go to the site, log in and then go to the calendar. For that reason alone this software sucks. Totally useless because it makes life so much harder. If you have a biller then they will all tell you that the billing section, although it looks great on the demo, does not work well for them. They did whats comfortable for them and ignored what the billers really needed. 2. No phone app. at least if they had that with access to the calendar I wouldnt be here writing this review

Reason for choosing ChiroFusion

because of the price, ultimately once you add the other components theyre similarly priced and i wish i went with chirotouch because they did everything to make their software buttoned up. Chiro fusion will bullshit you about we have dedicated people that work on the software when chiro touch hires people and that may be so but they get things done when chirofusion fell asleep at the wheel. If you have any questions feel free to get in touch with me. I can share screen and run you thru my software and you can review it without getting screwed on the price, afterall i already have in for another two months and then ill cancel

Ross

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great Chiropractic EHR

PROS

ChiroFusion is very straight-forward and has great features that will help us run a smooth practice. The onboard training is very in-depth and helpful so you are ready to go!

CONS

My least liked thing is that there is not current function to allow patients to update their subjective when checking in on the tablet.

Vendor Response

Thank you for your positive feedback about ChiroFusion. We're thrilled to hear that you find our software straightforward and filled with valuable features to support your practice. We appreciate your suggestion regarding allowing patients to update their subjective information on the tablet during check-in. Your feedback is valuable, and we'll definitely consider it for future updates. Thank you for choosing ChiroFusion. We look forward to continually improving our software to better meet the needs of our client base.

Replied December 2023

Douglas

Medical Practice, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

ChiroFusion Review

PROS

I like that it is cloud based and I can access the software anywhere. If I want to call a patient in the evening I don't have to write their information down I can add a task into the software and open it on my computer at home after I have put my kids to bed. I like the layout of the software. It is very intuitive. I like that the developers are constantly working to improve the product.

CONS

Checking out a patient/charging their credit card requires getting completely out of whatever you are working on and the process is clunky to use the OpenEdge through Chirofusion.

Reason for choosing ChiroFusion

I liked how intuitive the product was. When I have new staff come in I want training to go smoothly (and less time) and errors to be minimal. I thought ChiroFusion could achieve that better that some of the other products out there.

Reasons for switching to ChiroFusion

SmartCloud was terminated. I lost my investment and needed to find a different product. I demoed several different types of software and like that I ended up with ChiroFusion.

Chris

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

One of the top Chiropractic Softwares out there

This software was easy to launch and start using right away. It makes a decent note for insurance when needed. Stays up to date with no downloads required on my end since it is web-based.

PROS

I like that ChiroFusion is web-based. That way I don't have to maintain a server. In my last software, our computer working as the server crashed, and we were without an EHR for the day and lost data because of the frequency of backup. I can even log into ChiroFusion at a screening and look at my schedule and book appointments live. I like the option of text and email reminders, and the option for online scheduling for patients. The macros work pretty well. Billing is straightforward and easy to use. New update coming soon to make it even better.

CONS

Scheduling a new patient needs info and can take a few minutes. If a patient has been to another office with chirofusion, they can't use the same email address. A little sluggish at times waiting for billing reports.

Reason for choosing ChiroFusion

Better priced and works on all devices.

Reasons for switching to ChiroFusion

The server was acting funny, crashed, then came back. I wanted something web-based to avoid problems. Wanted software that was easier to bill insurance. Quicker making notes, better-looking note at the end.

Adam

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great Product for the Price!

The transition from my previous software to ChiroFusion was pretty seemless. The support is very good and they are quick to respond to any problems I have.

PROS

The software can be set up with as much or as little as needed for your specific practice. You aren't forced into having expensive add-ons that you wouldn't use. As a single practitioner this was what I needed where other companies made you pay for a "system" no matter the size of the clinic which had many pieces that aren't always needed.

CONS

The only issue I've had while using the software over the past year and a half has been some slow processing but only in the billing portion of the software. It's all online so depending on your internet speed things may be faster or slower but since this issue only happens while switching screens in the billing portion it seems that is something that needs to be addressed and I know based on email communications from ChiroFusion that it is something that will be getting updated soon.

Reason for choosing ChiroFusion

They allowed for more customization of the product to my specific clinic size at a more affordable cost.

Reasons for switching to ChiroFusion

They were ending the software due to a buyout.

User Profile

David

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed October 2023

Chirofusion is great for small clinics

PROS

Online access and notes are good. Billing and payments are also easy to use.

CONS

Scheduling for large clinics is not great

Reason for choosing ChiroFusion

Online

Vendor Response

Thank you for your positive review of ChiroFusion! We're thrilled to hear that our software is a great fit for small clinics like yours. It's fantastic to know that you find our online access and note-taking features to be beneficial for your practice. We're equally pleased to hear that our billing and payment functionalities have been easy for you to use. Making these aspects user-friendly is a priority for us, and your feedback confirms that we're on the right track. Your satisfaction is our top priority, and we're here to support you every step of the way. We're committed to continuously improving ChiroFusion to meet your needs and exceed your expectations. Thank you for choosing ChiroFusion, and we look forward to serving your clinic's needs for years to come!

Replied December 2023

Alexandra

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

2 DC office loves the software

Love being paperless.

PROS

Very user friendly. We had staff untrained on the software jump right on and use it. Good price point for the software and love that it is cloud based.

CONS

I don’t like how text messaging is an extra cost as well as another location. Adding another service address with the same providers shouldn’t double the monthly cost. We would like more options for reports and exporting patient lists.

Reason for choosing ChiroFusion

I liked the newness of the company and the overall attitude when I spoke to the owner. It was nice speaking to the owner vs a rep etc. I like that it is chiropractor owned and they listen to suggestions.

McKenzie

Health, Wellness and Fitness, 2-10 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

The Future Looks Bright

With ChiroFusion, we will have a more comprehensive program that manages our billing, our note taking, and our patients all in one place. We will no longer have to use multiple different companies to run our business. Not to mention that ChiroFusion is uniquely tailored to the needs of a chiropractic clinic. Our other software has always worked, but not in the same easy-to-use and comprehensive manner that ChiroFusion works.

PROS

We are just now implementing ChiroFusion for our practice. Already it has more features than our old software and it can easily do things that I always wanted our old software to do. We have not yet implemented it fully, but the customer service has been top notch and I am impressed by what I have seen thus far.

CONS

Transferring all of our old data over to this new software has been a challenge so far. However, the customer service at ChiroFusion is excellent and they will do their best to help you find a solution.

Reason for choosing ChiroFusion

Better pricing and features

Reasons for switching to ChiroFusion

We needed a program that was more up-to-date and also MAC compatible.

Vendor Response

Hi Mackenzie! Thanks for the awesome feedback! We are always over the moon when one of our clients is uber happy! We love what we do and work our butts off to bring you THE best software with the UBER BEST service around! We love to know that our hard work is making our clients happy!

Replied August 2019

Paul

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

CAn't go wrong with this software

Fantastic! I have been using EMR in one form or another since 2001. This is by far the easiest and most comprehensive

PROS

Ease of setup and use. Took very minimal training to become proficient. Speed of use; charting is done in seconds. Constant upgrading and improving to make a better and better product

CONS

I have no real drawbacks. Customer support is quick. usually within a few hours. Ease of use leads to not really need support unless its something way weird

Reason for choosing ChiroFusion

price mainly...ease of use

Reasons for switching to ChiroFusion

Change of offices, price was prohibitive for a sole practitioner

Steven

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

ChiroFusion Thoughts

I do enjoy chirofusion very much. It is very useful and helpful to me. It has made my life much easier

PROS

That the software is web based and I can pull it up anywhere I have internet access without downloading software to my computer

CONS

Billing. I dislike the redundancy of steps needed to make a payment. I see the reasons why it is implemented, but being that I have a cash practice and services are due at the time of service there are way too many steps to get approve charges, get to the billing page and type in the needed information. I would also like to see a overall billing page that shows everyone that has a balance owed and you can easily pick who you want to charge from that list without just having to remember whos file to go to. Also when I charge say $50 dollars to a person, its over kill in my type of practice to type in $50 on the left column then again in the daily charge after selecting the date I want to charge. It should just automatically go to patient account without being so specific to which date and CPT they are paying for

Reason for choosing ChiroFusion

The cleanliness of the software. ChiroTouch appears to run easier for example, but it appears dated. I like the up to date appearance of ChiroFusion

Michael

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Really good software. Could be great.

PROS

The ease of hitting all different parts of practice quickly and efficiently. Scheduling, notes, billing, etc.

CONS

Macros: using textblaze is inconvenient. The macros for notes in ChiroTouch are much easier to customize, and utilize. Chirofusion would be absolutely perfect if there was a way to take the button macros from Chirotouch and integrate in to the notes for Chirofusion.

Reason for choosing ChiroFusion

Online scheduling, online intake notes, and cloud based.

Reasons for switching to ChiroFusion

Online scheduling, online intake notes, and cloud based.

Daniel

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

ChiroFusion has been the best decision our practice ever made!

Working with ChiroFusion has been a positive experience overall. The software has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. Overall, the system has been a great fit for us. The price point, with the clearinghouse integrated, is unbeatable. This solution has been long overdue for chiropractors - thank you!!!

PROS

First off, I can't thank the folks at ChiroFusion enough for understanding how to make a simple, affordable and user friendly EHR. I’ve used numerous systems in the past and will say this software is in a league of its own. The software is web-based and can run on any platform including Windows and Mac. This flexibility is important for us as we use a mix of Mac and PCs in the office and work remotely from home at times. The workflow is intuitive and extremely easy to navigate for everyone in the office. We were up and running within a week with zero setup required on our end. The online scheduling feature with integrated intake forms has been a game changer for us. Our patients can schedule appointments with our office 24/7 from their mobile device and all paperwork can be completed online before the appointment. The reporting component produces detailed notes in under a minute that are clear and professional in appearance. The integrated clearinghouse also saves time and money. Claims can be uploaded to Office Ally at the end of the day with one click and claim status reports are provided within a few minutes. Our previous software required us to export our claim files from the system, then upload them to a clearinghouse that was charging us close to $120/month to submit claims. The last thing I want to mention is support. ChiroFusion's support team is always available and quick to get back to us whenever we have a question.

CONS

I'm truly happy and can’t really think of any cons at this time. The staff are always responsive to our requests for improvements and welcome our feedback. It would be great at some point in the future to include electronic eligibility verification in the insurance component of the software.

Vendor Response

Daniel, you have broken the internet with this review! WE LOVE YOU! We can't explain how much clients like yourself make us truly love what we do!!! THANK YOU, THANK YOU, THANK YOU! Did we mention how much you rock? Just sayin... :)

Replied April 2019

Brett

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

I've just started using it. Overall it appears to be a nice program. There are some issues thought.

An electronic EHR from paper. Ease of use for what is there. Bring able to track patient records, files and billing. Bring able to access it anywhere. Overall I think it's better than many programs out there but it is close to being a very nice program.

PROS

The ease of using the billing and electronic claim submission. The patient dashboard is nice. The initial exam is fairly thorough and easy to go through.

CONS

I don't like the font size and how spread out the patient note is. I would like a soap note to be on one page when printed out. A new patient exam should fit on 1 to 1.5 pages. All the info included on an exam can fit on it. I don't like the extra explanation of every Ortho exam. Takes up too much space and causes extra pages for printing. Changing a CPT or diagnosis code is not an easy process in case you made a mistake and need to change it. Having to go back into the note to change a charge, then back to billing in a pain. The patient search function on the main page pops up the patient, but you cannot access that patient from the basic search. I need to enter a blank search to bring up the advanced search to get a patient up. A patient master list would be a nice option. I have an additional provider at my clinic and the additional fee was not advertised when I signed up, That is misleading when you say you can add as many users as needed, not mentioning additional fees for additional providers. I would like to be able to click on a patient on the schedule and open their note/info. A optional USB card scanner for credit card auto integration would be nice.

Vendor Response

Hi Brett, thank you for taking the time to provide us with your feedback! Looking over your review it sounds like you could use some TLC. It looks like you have not taken advantage of any of the training we offer? We have tried to reach out a few times and we strongly urge all new users to take advantage of our one-on-one training as it will demystify all the aches and pains you have outlined. The system has the ability to do all that you've mentioned and more and all you need is a guiding hand and some simple training. We will reach out again this week, please try and find time to train on the system with one of our stellar specialists that most clients rave about :)

Replied June 2018

Amy

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Since 2002, I have experienced and used a dozen or more chiropractic EHRs. ChiroFusion is the best!

PROS

Since 2002 as a CA for a chiropractor and now as a DC myself, who has owned three clinics in my decade career, I have experienced and used a dozen or more chiropractic EHRs. ChiroFusion is the best! I love the scheduling, being able to see if a SOAP has been completed from the schedule view, the text and email reminders for patient appointments, the ease of use with extra charges for any cash services or products, customization of write offs aka adjustments to a positive or negative for any reason needed, claims and refiling are a breeze, patient reporting is simple yet inclusive to any reports you may need. The patient dashboard is perfect - shows patient picture, and any images such as, X-Rays, etc can be uploaded as a jpg and shown on dashboard - great tool for ROFs. SOAPs are the best and quickest I've ever seen! Love the task manager! I could not be more pleased with this software, so much so that after switching to ChiroFusion back in March 2017 for my own clinic, I also recommended all my fellow DCs do the same! The on-board training was the icing on the cake - hands down BEST I've been through! Help Desk is awesome for any training as you go, and available real time, all the time, by one click from your ChiroFusion screen without having to call, set appointment or go to an outside site. Of course, it's cloud based which is imperative and if you aren't using cloud based EHR you need to! I am a forever ChiroFusion fan! Thank you! Amy Cox, DC

Amy

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2019

Great EHR/EMR software with user friendly features

We like the ease of use of the software, tutorials are thorough and detailed.

PROS

Our office appreciates the ease of use regarding scheduler to immediate SOAP note functionality. Also e-claims and reporting is understandable.

CONS

Wish there were one-time comment sections for use on SOAP/Exams for commenting on one time episode that would reset for subsequent visits. Also would like virtual "sticky note" on Patient accounting (billing side of software) for staff notes on patients (ie: patient copay is $_, or Deductible is not met - collect for todays visit).

Reason for choosing ChiroFusion

ChiroFusion offered the top items we were looking for in an EHR software - Ease of Use, E-Claims, Online Scheduling, Multiple doctor/Staff use, Cloud based software.

Reasons for switching to ChiroFusion

Write Pad did not interface well with our accounting software - making electronic claims an issue for staff and doctor communication regarding Dx codes and CPT codes for care. We were not happy with their software in general.

Jon

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2017

this was overall one of the worst decisions we ever made. there is a reason there is not a free demo

None

CONS

It was very cumbersome and lengthy to use. They makes you think you are getting everything included. They take your money, and then find out nothing is included. We quickly found out that this is not going to work (in less than a week) we contacted the customer rep and he was very unpleasant to work with and we did not get a dime refunded. I think it was about $ we were out for having access to their software for 6 days and never using it for a single patient, and using only one training. We have a Chiropractic assistant that has used Chirofusion and one other software company. She was completely blown away at how inferior this product is in so many ways to her other software experiences, and it took over twice as long for input and notes. My advise is stay away from Chirofusion. There is a reason there is not a free trial. It takes way to long to enter in SOAP notes and to enter patient data. They make it sound like it is no problem transfering patient data, just send it to them and they will take care of it. Once you pay for the software to start, then they let you know what they charge to do this and that most practices do all of the transferring of data themselves. We used it for less than a week and realized it is a waste of time and money, and of course they will not refund a dime.

Vendor Response

Hi Jon, sorry to hear of your experience. We are very candid about our refund policy and once you activate your account & partake in training this portion is non-refundable as we have incurred expenses by this time. The great news is that ChiroFusion is a fraction of what other softwares cost and you are free to cancel at any time. The majority of clients who come to ChiroFusion stay with us as they are most content with our software and this is easily portrayed in the reviews we receive. We're sorry that we were not a fit for your specific needs in your office and at the very minimum you were in it for a couple hundred dollars for the services and hours of training we did provide to you and your staff. Wishing the best on your EHR search!

Replied January 2018

Grace

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

I've already suggested this to two other offices

Thanks to Chirofusion, I'm able to easily keep track of our AR's and outstanding balances. That's very important for a small business like ours. I like that we can set up our own insurance companies instead of relying on a third party to make sure it's done correctly.

PROS

I like that you're able to log in anywhere in the world. I've used this in Hawaii, Cancun and California... I'm based in Oregon. I like how easy it is to use on the billing side. Very legible for all our patients

CONS

I don't like the autodebit portion. I don't like that I have to sit by the calendar to make sure everyone who newly signs up for autodebit services on the same day get charged or else I'll have to call and apologize for not setting them up, for instance if I'm out of town and cannot get to it even though their sign up sheet has been on my desk for almost a month.

John

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Practice software that is able to do it all

good stuff that can be used by many types of practices and can be tailored to fit suite.

PROS

A stable software that manages your practice needs all in one place. Tech support is a plus to help with your needs and has your covered

CONS

cost of the program is the only drawback and can be a hindrance to newly practicing doctors. The setup did take some time and effort to run smooth but that may be for any new software

Vendor Response

Hi John, thank you for your feedback! One thing we vowed to be was affordable across the board. We have stayed true to our $99/month subscription from inception which makes us one of the most affordable comprehensive systems on the market. We know how much goes into starting a new practice for new graduates and this is why we offer our graduate plan program with $0 set-up & activation & 3 months free support. This is what makes us a popular choice for new graduates!

Replied May 2018

Terry

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2019

Nice EHR

The company seems pretty helpful and are better than most ehr company’s when it comes to training and ease of use.

PROS

The notes are really easy and that’s why I bought it and why we use it.

CONS

We haven’t used the billing side and I would like to if it had good tracking but frankly I’ve never even looked at it because I have a billing company.

Reason for choosing ChiroFusion

They talked to me on the phone and made the software work for my practice.

Reasons for switching to ChiroFusion

I couldn’t get anyone on the phone to help learn how to use it. It was probably the most frustrated I’ve ever been with a large purchase. We never even got one patient entered in the system with them. I’ve got friends who use it and have macros and I still couldn’t get anyone to call me back.

Susan

Alternative Medicine, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

ChiroFusion is the BEST

PROS

This software is so easy to learn and use, truly user friendly!! The Support Team at ChiroFusion is fantastic as well, easy to talk to and very responsive. They are very personable! I like that I can access the software remotely from anywhere!! I don't have to be at the office to get work done or check on payments. Also, it is so inexpensive when compared to other software options that have similar features/options - you get more for your buck with ChiroFusion.

CONS

I honestly can't come up with an answer to this question.

Reason for choosing ChiroFusion

Price and ease of use! Not to mention I spoke with others that had ChiroTouch and they were not happy with the software nor the customer service and had to pay a fortune!

Reasons for switching to ChiroFusion

I needed an "all in one" software for patient notes, billing and electronic billing that was simple.

Tim

Medical Practice, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

2

Reviewed October 2019

Pros and Cons

I have come to realize that no software will be exactly what each practitioner wants unless they develop it specifically for themselves. So I don't expect it to be perfect. However, some updates and options may be nice to see a little more frequently. Overall this software is very affordable and easy to navigate and I appreciate that.

PROS

It is pretty easy to use and navigate, chart notes look nice, patient progress is tracked well. Follow up SOAP notes are easy to modify from the previous.

CONS

Limited customizations and defaults. Too many clicks. On a new patient I almost always adjust Diversified, but every new patient I have to choose Diversified from the drop down menu for every area I manipulated on them. A default here would be nice. If I don't manipulate with Diversified and use activator I can just change that specific area away from the default of Diversified. That can be an additional 12-20 clicks in an initial exam that takes unnecessary time. You can't change/modify or add orthopedic tests. There are a few tests I utilize in different areas that I have to manually write out and I have to do that in the chiro analysis section because there is no place for a manual entry of an orthopedic test in the orthopedic tab. You cant copy one case to another. If a person changes insurances and you want to create a new case with their new insurance since the old insurance hasn't cleared yet you have to completely redo a soap note or exam note with the new case. You can't transfer or copy a note to a new case. There is a lot of redundancy in the billing area. When you sign a note you check to send it to billing, then you have to approve it in billing, then you have to print/send the claim all on different tabs/screens and this is all done so you can actually post the patients payment for that day to that charge so you can provide them with a detailed receipt. Yes you can put their payment as an UAC, but that isn't a specific receipt for an HSA or AFLAC. Scheduling i

Reason for choosing ChiroFusion

cost and ease of use.

Reasons for switching to ChiroFusion

They phased out my other softwares.

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

first week of using the software, and haven't done my 4 training sessions yet so far so good

Great price for what you get and was up and running quickly.

PROS

I like that the software is relatively easy to use. Once you get to know the flow, its pretty easy. I love that it is web based, so I can access it from anywhere. The overall look of the pages are very good and clear. I have written support a few times as I was trying to figure things out and they always respond super quick and have been very helpful. I also love that your help section has tons of information on it. So far very happy with the software.

CONS

I have a few things that are a little bothersome as i'm learning to use the app that I would love to change, but are not deal breakers. hoping that in time as updates go out these things will get changed. I don't like how some pages you need to save before you click to the next, while other pages save automatically. I find that if im in a hurry I will put in all my findings and compete the longest form of a encounter and click the next tab forgetting that that page in particular needs to be saved manually. I wish I had more flexibility with the text message reminders to change what gets sent out. I also would love if the online intakes would work with cell phones, as about half of my patients try to open the email on their phone and then give up when it doesn't work. I also have occasional issues where either the site times out, or the connection gets bogged down and things freeze up on me, but this hasn't been too bad yet. my last complaint is I wish the scheduling area was a little more clear. Depending on how you click the name will either bring up that appointment or send you the patients profile, which is a huge pain if you click it wrong. If there was a icon or something that told you were or how to click on the name it would be helpful Overall I do really like the software, there are just tweaks you have to learn and once you do its easy going, but having a busy week and learning the software at the same time got a little cumbersome.

Vendor Response

Hi Doc, Thanks for your feedback! We do have a near future update coming for the scheduler and specific to what you have mentioned. You will be pleased with the update :) We also will take your feedback back to our team for the auto-save aspect in reporting. As for the Text reminders, these are industry standard and common format. We will pass along your feedback for intakes, as currently they are designed to work with any computer/tablet. We will also have someone reach out to you regarding your issue with speed. We do not have any reported issues with our server speeds and are hosted on Microsoft Azure. Our average page loading time is 1.6 to 2.2 seconds on average. There may be something related to your internet or system and we'd be happy to help you figure it out :)

Replied February 2018

Dean

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2018

Needs more refining, very inconsistent. Keep in mind, most of these reviews are new users.

PROS

Billing is integrated which saves a ton of money compared to other programs. Visually appealing. Built for chiropractors.

CONS

Quite a few here: * The schedule is very clunky feeling. Not the easiest to see what your week looks like. Doesn't allow for blocks for out of office etc. without making a fake patient which makes it more difficult to track stats. Adding a patient is also clunky. If a new patient calls, you go to the schedule, find a spot, add the new patient info, then it takes you to their file instead of the calendar where you then have to add the patient onto the time slot you originally clicked. * If you are not a subluxation based doc, you have to deal with the fact that it is all over the chart. I would prefer the ability to put "restrictions" or "Segmental dysfunction" or anything alse. * The chart flow is VERY inconsistent. Some pages require that you click save, others don't. When changing tabs, the program could easily auto save but it doesn't. * Requires constant maintenance to chrome just so it doesn't lose data from click to click. * Statements are a bit of a pain. It only allows you to print batches of 10 patients at a time. If you have a couple hundred patients, It would take a VERY long time. * Definitely takes more than 30 seconds per note.

Vendor Response

Hi Dean, Thank you for taking the time to provide us with your feedback. A quality experience for all of our clients is of utmost importance to us. The initial training we offer helps ensure a quick & easy acclimation to CF and most users are up and running in just a couple of weeks. We do see that you did not take advantage of the full training experience we offer & some of the challenges you are experiencing are simply attributed to a lack of understanding for the workflow of our system. Maintaining your browser updates is highly recommended for the security of any web browsing experience. Chrome is great because updates take just seconds. We are always open to feedback from our clients & do our best to incorporate a lot of what we receive into future updates. We strive to meet the needs for all styles of practice & providers that use our software. Thanks again Doc!

Replied January 2018

Dr.

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2016

Old Dogs, New Tricks

We decided to wait on this review until we had actually learned the system.....so here goes: Started out in this business with paper charts, paper claims, etc. etc. Recent EHR changes, as well as electronic billing brought me to medisoft and the other 'fusion' type software, which is less and less free the more you add to it. It was time to look for a comprehensive suite that will enable the billing, scheduling, and documentation all in one suite. The team at Chirofusion has filled all of the required boxes. I was paying $89 per month for a clearinghouse, and their new annual maintenance fee added another $30 per month. In addition, keeping Medisoft up to date annually was another $40-50 per month. Strictly speaking, this software is saving me money over the prior approach. Your documentation will be top notch. The transition was a little painful, as everything is interconnected, but once you get used to that fact, and realize that your office is now paperless, you will have no trouble moving forward. The daily reports are comprehensive, and the exam routines are very comprehensive, and will allow you to include as much information as you would really care to have in the file.

PROS

The support team is superb. I mean superb. They work very hard, and hopefully they are fully appreciated for what they are doing for our profession. They have vast amounts of appreciation from this office. The billing module is also superb. When using Medisoft in the past, which has been a mainstay for many years, the accounting was never fully spot on (no doubt a reflection of how we were using it). This system, however, will allow you to keep track of every single transaction, posting, write off and payment. Patient payments are kept in our system as unapplied credits until the claim comes back, at which point we will adjust the line items, apply patient responsibility, and close the claim. Bang. Done. ****For your medicare patients, make sure that you go through the write offs carefully. One of our big insurers will assign a non covered status to exams, extremities, etc., and the system will automatically follow suit. You will have to manually assign these responsibilities to the patient when posting the EOB. If I can learn this, you can learn this.**** Posting of the remits is as painless as it can possibly be. The integration with Office Ally is superb, and you do not even need an account with them. You will communicate with Office Ally only when setting up your insurance companies for EOB / ERA / EDI, and that's it. If they do not accept a claim, you better figure out why (they will generally tell you), so you can correct and resubmit it.

CONS

This is a newish product. They are still working on it, and there are quirks. It took us a while to learn them. Do not hit the enter key in the payment entry screen, or it tanks the whole affair. From what I can see, they are working diligently to get through these issues, and they do listen. Note and a claim in 30 seconds is perhaps a stretch. If you are going to be collecting, applying, and accounting for a copayment or deductible payment, that is 15 seconds right there. There is a fair amount of clicking just to enter a payment, and it will not recall anything from previous visits. If you are interested in keeping track of relevent changes in your patient's picture from one visit to the next, it will take you a short while to document this as well. It does pull through information from the last visit, and makes it very easy however. Some of the screens are a bit disjointed. The software does not have the polish that it will in a year or so, but it does it's job very well, and is perfect for smaller to mid sized practices. Not convinced it is a high volume practice solution, but if that is you, then have someone running around with a laptop behind you, and you will be all set. Couple of friday mornings, no service. Updates to the servers, etc, which is great. Growing pains, which, given what we are getting, for a very reasonable price........not the end of the world. ***You cannot have multiple unsigned notes open on a patient***

Vendor Response

Wow! Thank you so much Doc! We are humbled by your kind words about our support staff. We truly strive to offer unparalleled customer service to all of our valued clients & your feedback is exactly the reason why we love what we do!

Replied October 2016

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